Leading Stakeholder Communitie

s

Marilyn PrattSAP

Community Evangelist

What is a Community Evangelist?

The Rantings of an American Evangelist in London - Eric Ploen on Flickr http://www.flickr.com/photos/eaploen/158806079/

What is a Community Evangelist?

The Rantings of an American Evangelist in London - Eric Ploen on Flickr http://www.flickr.com/photos/eaploen/158806079/

Jane Jacobs – Community Advocate

Jane Jacobs (1916-2006) an urbanist and activist whose writings championed a fresh, community-based approach to city building

Photo credit: Maggie Steber, Planning Magazine, September 1986.

Jane Jacobs vs Robert Moses

Jane Jacobs vs Robert Moses

Jane Jacobs - Death and Life of Great American

cities

Bottom Up Community Planning Empowering Local Citizens –Social

Capital

Participatory planning Noisy, combative, iterative and reliant

on community involvement Competitive elements in an Ecosystem

doth a healthy Ecosystem make

Walking Conversation

You’ve Got to Get Out and Walk Listen to the locals

Ask them for their shortcuts What are some important meeting

spaces in your neighbourhood? Where do you feel most comfortable? Is there an important question or

issue that people should talk about?

The Healthy Community – 3D’s

Diversity Density Dynamism

Diversity in SAP Community Network

In >200 countries and territories worldwide (led by: U.S., Germany, India, Japan, UK, China…)

Diversity in SAP Community Network

Geeks and Suits

Dynamism in SAP Community Network

Coffee Corner

A Place to Rant

ESME Project

“The Web 2.0 application has been adapted for day-to-day use in an enterprise environment. It serves to identify company employees with particular knowledge or expertise, and networks these experts together so that they can exchange information”

Dick Hirsch, Siemens, SAP Mentor

Process Improvement Community - BPX

Density in SAP Community Network

Over 1.6 Million Participants 4157 Moderated Bloggers 751 Expert Bloggers 130 Blog Moderators >120,000 members have contributed their

knowledge/ experience >80,000 last year >7,000 highly active (>250 points)

Wiki spaces grew to ~100 within 18 months

Density in SAP Community Network

5,500 posts per day in discussion forums 250 major topic categories Over 1 million discussion threads Over 5 million posts ~17 minutes until first answer / reply, on

average Typically four answers to each question, on

average 84% of all discussion threads are closed as

complete

Jane Jacobs - Death and Life of Great American

cities

Engaged amateurism “Expert” communities can be

communities of local expert questioners asking “good questions”

The more superfluous the evangelist becomes to the conversation the more successful and healthy the community

Engaged Amateurism in Solving a Community

Mystery

London Cholera Epidemic 1854

"The most terrible outbreak of cholera which ever occurred in this kingdom, is probably that which took place in Broad Street, Golden Square, and the adjoining streets, a few weeks ago."

- John Snow, September 1854

Stephen Berlin Johnson – Ghost Map

Amateurism Cross-Disciplinary Thinking Local Knowledge Solutions came from many sources Henry Whitehead local Soho minister was

incredibly connected and helped scientist John Snow crack the case

1866 – listen to reason, listen to the locals = result large scale metropolitan living sustainably

Start a Community Garden

Support a sustainable, walkable community (helicoper visits and unsightly billboards do not sustainability make

Organize a neighbourhood “clean-up” Participate in activities that build

relationships between people in the community

Leading Stakeholder Communitie

s

Marilyn PrattSAP

Community Advocate

Supporting Local

Neighbourhoo

ds