Managing Change - IIBA Dutch
Transcript of Managing Change - IIBA Dutch
Transitional Space
Managing Change Key challenges and how to influence without
authority by stepping into your leadership role
Mike Green
2nd November 2015
IIBA
Transitional Space
• Welcome
• Some key change
management challenges
• Who would want to be
influenced by you?
Transitional Space
Transitional Space
Leadership and organisation
• No real sense of urgency
• Weak support base
• Little clarity & communication of vision
• Absent leadership
• Poor organisational alignment
Transitional Space
Engagement, resistance & cohesion
• Lack of engagement & commitment
• Middle manager resistance
• Conflict, sabotage & politics
• Stakeholder disengagement
• Culture
Transitional Space
Change management capabilities
• Weak sponsorship
• Unconvincing change team
• Poor governance
Transitional Space
Yourself and Others
Transitional Space
Circle of Concern
Circle of Influence
Circle of
Control
Transitional Space
DEVELOPING AUTHORITY,
PRESENCE AND IMPACT
“Leadership is the capacity to develop and sustain multiple
key relationships towards a common purpose”
Transitional Space
Hawkins & Smith (2007)
Presence
Authority
Confidence
Impact
Transitional Space Authority
• Authority is about credibility – it can derive from
what, or who, you know, or what you’ve done in
the past.
• Achievements & experience may be embodied
in titles, qualifications, role, or embedded in how
you are introduced, or how you refer to your
knowledge & experience.
• Authority is embodied in how you carry yourself,
how you enter a room, how you share your
knowledge and experience.
Authority
Transitional Space Presence
• Presence involves creating relationships.
• It is the ability to be fully present with a quality of
immediacy, and to develop relationships and
rapport quickly and with very different types of
people.
• Strong presence requires high levels of
awareness – self awareness as well as empathy
- to understand what is happening on all levels,
for both oneself and others.
Presence
Transitional Space Impact
• Impact is concerned with making a ‘shift’
happen.
• Someone with a high level of impact can shift
the direction of a meeting, conversation or event.
• S/he has the ability to intervene in a way that
shifts or reframes the way issues under
discussion are being perceived and addressed.
• S/he is able to shift the emotional climate of a
meeting by introducing new kinds of emotional
energy e.g. humour, challenge.
Impact
Transitional Space
Presence
Authority
Confidence
Impact
Through commanding
respect
Through relating well
with others
Through shifting
agendas &
mindsets
Through what I know
Through what I have
achieved
Transitional Space
STEPPING INTO YOUR CHANGE
LEADERSHIP ROLES
“Leadership is the capacity to develop and sustain multiple
key relationships towards a common purpose”
Transitional Space
So what do effective change leaders do?
Focus on what needs to change
the Discomfort
Develop a well-thought through strategy
the Design
Take people towards the vision
the Buy In
Align disparate interests
the Connectivity
Have a plan and follow it through
the Project
Transitional Space
Transitional Space
• Asks the difficult,
penetrating questions
• Spots dysfunction and
resistance
• Creates discomfort and
unease when things
aren’t improving
“This is a serious
problem. Can’t you
get a grip on this?”
EDGY CATALYSER
Transitional Space
• Is principal architect and
designer of the strategies
• Crafts seemingly disparate
ideas into a way forward
• Scans the environment, sees
what’s happening in the
environment and creates an
organising framework
“Let me explain how it
all fits together”
THOUGHTFUL ARCHITECT
Transitional Space
• Articulates a compelling
picture of the future
• Gives clarity of purpose to
people by promoting a
motivating vision of the future
• Holds the vision long enough
and strong enough for others
to step into
“Let’s work together
towards a brighter
future”
VISIONARY MOTIVATOR
Transitional Space
• Reinforces what’s important & establishes a few simple rules
• Calmly influences complex change activity through focused reassurance
• Connects people & agendas
“Get together and take time to focus
on this”
MEASURED CONNECTOR
Transitional Space
• Doggedly pursues the plan
• Holds people to account
• Leads by driving a project
through to completion
“Just follow the
plan and we’ll get
this done”
TENACIOUS IMPLEMENTER
Transitional Space
Edgy Catalyser Visionary Motivator Measured Connector Tenacious
Implementer
Thoughtful Architect
How am I standing?
Assertively with
focused eyes and
finger ready to point
On the front foot,
chest out, head high,
looking at people
Feet firmly on the
ground, open stance,
taking in your
surroundings
With the plan in your
hand or in your mind’s
eye, determined,
focused
In reflective mode,
looking into the
distance
What am I thinking?
What’s not quite right?
What needs to
change?
What do I need to say
to bring about shifts?
Let’s connect to the
vision. How can I get
these people on
board?
What do we need to
align? How can I
connect these people
to address the key
issues together?
Who needs to be
doing what by when?
Is everyone clear
about what their next
task is?
How is the plan
progressing?
How does what we’re
doing here fit with
where we need to get
to?
Have I thought
through the whole
strategy?
What am I feeling?
Key descriptors Annoyed, irritated,
frustrated, determined
Positive, inspired,
motivated, solution-
focused
Calm, confident,
engaged, open
Focused, persistent,
resilient, here and
now
Conceptual,
perceptive, strategic,
assured
What am I saying?
“This is a serious
problem. Can’t you
get a grip on this?”
“Let’s work together
towards a brighter
future”
“Get together and
take time to focus on
this”
“Just follow the plan
and we’ll get this
done”
“Let me explain how it
all fits together”
What’s my outcome?
Creating a sense of
urgency for change
Motivated people
moving towards the
vision
Aligned people
working on the
emerging issues
Achieving the project
on time, on budget
and with high quality
A longer-term strategy
which fits together
Transitional Space Thank You!
Two sides of a river
Nasrudin sat on a river bank
when someone shouted to him
from the opposite side:
"Hey! how do I get across?"
"You are across!" Nasrudin shouted back
Transitional Space References
• Cameron & Green (2008, 2015)
• Green (2007)
• Hawkins & Smith (2007)
• Holt, T, Armenakis, A et al (2007)
• Jones and Recardo (2013)
• Kotter (1995, 2014)
• Prosci Benchmarking Reports 2003-15
• Todnem (2007)