LUCY SHEPHERD

Dip Co, MBACP, MNCS (Acc)

Address : Dorsington Lodge, Ashmores, Norton, Worcestershire, WR11 4TL

Home : 01386 304308 Mobile : 07702 174315

Full Clean Driving Licence

QUALIFIED & EXPERIENCED COUNSELLOR

A qualified and experienced Counsellor with additional skills in the day to day management of an NHS Counselling Service. Experienced in using CORE, managing data and producing advanced statistical reports, understanding and managing risk, recruitment, training, coaching and development of counselling students, and providing support to colleagues in process reviews and implementation to streamline and provide cost improvements.

FEEDBACK FROM MY CURRENT MANAGERThe feedback from my current manager has been outstanding - I have pasted below some of the quotes so you can get a feeling for my skills and abilities in coordinating / managing a busy Counselling Service;

- Thank you Lucy there are times when you go behind the call of duty and it is truly appreciated- You are most welcome and an incredible asset to the Team!- Thank you so much for the work you are doing it is very evident that a) you know your stuff

and b) your enthusiasm.- Many thanks, and again thank you so much for the work you have already done it does look

incredibly impressive.

QUALIFICATIONS / TRAINING

Diploma in Person Centred Counselling Diploma in CounsellingCertificate in CounsellingCertificate in Grief & Bereavement CounsellingCertificate in Crisis CounsellingCertificate in Family & Couple CounsellingAnger & Aggression Management Counselling DiplomaASIST Suicide InterventionMediation CertificateWorkplace Stress Management Training (ISMA approved course)A-Level PsychologyA-Level Communication Studies8 GCSE’s grade C including Maths, English and Science

WORK / EMPLOYMENT

Staffordshire NHS Combined NHS TrustCounsellor / Counselling Service Team Lead(Contract role)November 2013 – August 2015

Working as part of the core management team, responsible for ‘orchestrating’ the day to day functions of the Counselling Service.

- Provision of counseling services for both work and personal related issues- Team Support (providing counselling support to teams across the NHS)- Mediation / Conflict Management- Stress Management Training and Support- Clinical data management (using CORE)- Risk training and management of risk issues- Recruitment and management of students- Day to day coordination of the Administration Team and all processes and procedures- Training, coaching and developing the team (3 administrators, 44 Student Counsellors- Providing detailed statistics and reports for Staffordshire NHS and for a number of external

organisations - Identifying improvements to current processes, and coordinating and managing the

implementation stages

Team PreventOccupational Health

- Provision of 6 counselling sessions per week for ‘high risk’ clients, presenting with both work and personal related issues

- Conducting assessment appointments- Signposting, provision of self-help techniques and provision of relevant support information- Providing comprehensive short term interventions- Writing initial, interim and final reports for Occupational Health- Coordinating with management team to identify opportunities to reduce the waiting list and

waiting times- Provision of weekly reports

2014 – PresentLucy Shepherd Counselling

- Working in private practice providing counseling & support services to individuals, couples and families

- Provision of self-help techniques and providing support information as required- Provision of counseling services to children in the local school

2013 – 2015 Cruse Bereavement Care – Bereavement Counsellor

- Accredited Certificate in Bereavement Counselling- Providing Bereavement Support services to clients - Managing the telephone helpline- Providing telephone counselling support

PREVIOUS WORK EXPERIENCE

November 2006 – September 2009

PPS Works (RPO)

Operations Manager

Initially employed as the Graduate Recruitment Manager I was responsible for generating new business, managing the implementation process and day to day management of the Graduate Recruitment campaigns on behalf of key clients including; Argos, Homebase, Specsavers, Total and ROC Esso. Managing a small team responsible for screening applications, psychometric testing, telephone interviewing and designing and coordinating assessment centres.

I was promoted to Operations Manager in 2008 and was responsible for the Graduate Recruitment, Generalist Recruitment and the Exit and Retention teams, which formed the core part of the business.

My key responsibilities included;

- Managing the teams, conducting 1:1’s, appraisals, implementation and review of development plans, training and mentoring

- Account Management- Client review meetings- Implementation of new accounts- Delivery of RPO services including cv and application screening, telephone interviewing,

psychometric testing, assessment centres and exit and retention interviews- Management Information, reporting, analysis and strategy planning

October 2005 – October 2006Law SocietyRecruitment Manager

Working on a contract basis for the Law Society as a Recruitment Manager. My role involved the day to day management of the Recruitment for the Consumer Complaints Service which consists of three Complaint Centres in Leamington Spa and one based in Holborn in London, consisting of a total of approximately 470 employees.

Managing the live vacancy report Attending weekly Senior Management teams to discuss staff moves to identify where there is

a need to recruit additional staff Scheduling campaigns and assessments to meet the business requirements Producing weekly and monthly management reports Managing headcount Building relationships with internal and external suppliers Writing assessment centre material around the behaviours matrix which forms part of the

Performance Development Plan to ensure we attract candidates who meet the criteria Running assessment centres Providing training for the managers on the Recruitment Process, consistency, assessments

and responding to requests for 1:1 training and development Identifying new and creative ‘recruitment’ methods. This has included developing managed

agency relationships, organising Job Fairs, liaising with the Press Department to produce timely and effective media campaigns, attending meetings to assist with the redeployment of staff made redundant by other companies and liaising with Universities to attract candidates. I have also recently started headhunting and cv searching to attract new candidates

Managing Recruitment Campaigns (up to 82 live vacancies at any one time across various business units)

Providing advice to managers on managing headcount and identifying resource requirements Agreeing Recruitment Plans and completing Recruitment Planning Forms with managers Managing a team of 2 HR Administrators