Lounge UpOVERVIEW OF ITS BENEFITS AND VISION OF THE FUTURE

CLAIRE OIKNINE

FANNY BOULAT

Changes in services

More interaction between the guest and the hotel staff:

direct communication with the guest, communication in real time during the guest stay, direct reservation for hotel services (conciergerie)…

More modern: the use of the last technology generation gives a new face to the hotel

Maketing of the hotel is enhanced:

more attractive visuals, promotion and last news about the hotel available in one click, easier updates possible by the hoteliers themselves, better reputation for the hotel…

Profitable application:

Direct booking = no commissions to OTAs = more profit

More agrreable for the guests:

Save time, secure payment and innformation exchange, quicker and more reactive service during the stay…

Our opinion: what future for hospitality services ?

More interaction thanks to new technologies

Hotels should focus on keeping a human contact in order to balance the growing development of technologies

It will oblige the hoteliers to be more reactive toward requests of the guests

It will request the hoteliers to update the application all the time

New job creation: people completely dedicated to this application