Lotusphere 2012 - The social business update

© 2012 IBM Corporation

The Update

Twitter: HP_Dalen

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| © 2012 IBM Corporation

Disclaimer

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.

Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

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Agenda

■ 10:30 – 11:15: IBM Connections Next ■ 11:15 – 11:30: Pause■ 11:30 – 12:15: IBM Lotus Notes■ 12:15 – 13:00: Frokost■ 13:00 – 14:00: IBM SmartCloud■ 14:00 – 14:45: IBM Unified Communications and mobile ■ 14:45 – 15:00: Pause■ 15:00 – 15:30: Opsamling

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Alistair Rennie, GM ICS, opens Lotusphere 2012

“The integration of the business

processes with the 'world of collaboration'

requires Social Business

technologies. IBM can

deliver now!”

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Product releases 2012: In short

■ “Mobile first”. Mobility, mobility, mobility■ Lotus Notes and Domino 8.5.4, with optional Social Edition feature back■ IBM Websphere Portal and IBM Web Content Management v. 8■ IBM Forms “Nitro”■ IBM Connections Next. Introducing: Social Mail (E-mail re-invented)■ IBM SmartCloud for Social Business (aka LotusLive, re-branded)■ IBM Docs. Office productivity suite, cloud or on premise

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The key elements of the ICS strategy

■ Mobility – all Platforms

■ Beautiful - “One UI” across all services components

■ Integrated – based on Open Standards and beyond IBM

■ Social – IBM is the leading provider

■ Smart – Business Analytics is the differentiator


Consumable information flowEmbedded Apps simplify the way work gets done

The ICS Strategy ...

Designs subject to change

Recommended video: http://bit.ly/GBqBZY


Moving from sending to sharing Optimized for Mobile Access


The ICS Strategy

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The strategic agenda

■ The principles of a “Social Business”

■ The foundations of a Social Business platform


How I Work Collaborating from anywhere at any time.

How I Create Tapping into a wide variety of insight and expertise.

How I Buy Interacting with peers and engaging with the company.

Technology is dramatically changing the way we live


Bringing social tools into the enterprise

• 200 million tweets sent via Twitter each day

• More than 7 billion pieces of content shared each week on Facebook

Find and share information instantly

Rise of social networking and mobile devices

People are empowered like never before

• Social networking accounts for 22% of all online time

• Smartphone and tablet shipments now outpace PCs

• 37% of US IT workers are using technology they master first at home, then bring to work

• 64% of GenY download unauthorized applications at least once a week to get their job done

Source: Forrester: Forrsights Workforce Survey 2011

Source: Facebook, 2011Source: Nielsenwire, 6/1/2010, Morgan Stanley


By removing barriers, a social business allows people to apply expertise and insights that improve and accelerate results across business functions:

Customer Care and Insight

Product and Service Innovation

Workforce Optimization

A social business optimizes interactions among people to gain a competitive advantage


New Goals of a Social Business


Social Business solutions are built on a core enabling set of capabilities that transform how businesses engage with people and harness social intelligence

Reach people where they live and work

Connect through identities on consumer, b2b, and corporate social networks

Communicate on the associated channels

Monitor and analyze social data to discover new business insights

Analyze identities, social graphs, communication channels, and social content

Identify opportunities, problems, solutions, valuations, etc.

Act on insights for business advantage

Integrate social capabilities into the enterprise in order to acton new opportunities, make better decisions, optimize processes in real time, and govern and manage risk

Enable people to engage productively in a business context

Develop personal insights and social intelligence

Facilitate emergent processes


Access Points

Social business capabilities

Delivery models

and more ...

Services could include; Mail, presence awareness, meetings, collaborative document editing, & more.

Services could include; web document editing, collaborative authoring, shared files / folders & more.

Services could include; real-time sentiment analysis, web analytics, smart filtering & more.

The Technical View


The tools should

match the goals ...

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The Strategic Agenda

■ The principles of a “Social Business”

■ The foundations of a Social Business platform


Social Collaboration Services … today in IBM Connections

HomepageSee what's happening across your social network

Blogs*Present news or ideas

CommunitiesWork in a secure environment with people who share common roles and expertise or tasks

MicrobloggingCommunicate inside your network

ProfileFind the people you need

Social AnalyticsDiscover who and what you don’t know via recommendations

Bookmarks* Save, share, and discover bookmarks

Files*Post, share, and discover documents, presentations, images, and more

Wikis*Document best practices

Activities*Organize tasks and jointly resolve them in your team

ForumsExchange ideas with, and benefit from the expertise of others

Media LibraryAdd sizzle by sharing rich media like Photos and Videos

Ideation BlogCreate ideas and leverage the crowd to develop them

Content Mgmt. IntegrationSecurely manage and collaborate on business documents, e.g. in FileNet, Quickr, ..* inside of Communities and/or for individual use

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Open Standards become the critical success factor for the 'Workplace of the Future'

■ Activity Streams: Collection of all Events from all Sources at one single place

■ OpenSocial Gadgets: embedded apps make it a new, very productive experience to get work done

■ Loosely coupled, Web-centric Architecture■ Integration via open APIs and with the help of the

Social Business Toolkit■ No One-Vendor Lock-in: It is all based on open

standards

HTML5 ARIA SAML

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| © 2012 IBM CorporationDesigns subject to change

The "Update“ Activity Stream (potentially) collects all Events from all systems

Connections iNotes Notes PortalMobile

Unprecedented Integration based on open StandardsThe Activity Stream in IBM Connections Next

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Unprecedented Integration based on open StandardsEmbedded Apps in IBM Connections Next


Click in the line … and the embedded app appears and gives all the information needed to close the expected actions


Unprecedented Integration based on open StandardsThe new ShareBox

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Information in the overall context: all remains connectedIn the e-mail view of “Social Updates”, Mail and Calendar can be accessed in the Social Context

“Very soon, you won't be able to see email and social networking separate. Email will not die, it will in fact have more flavour and will be more integrated." -- Neha Gupta, Senior Research Analyst, Gartner

Social “enabled” Business Apps

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Social Mail

Social Mail… Mail in Context of Social (Connections Mail)

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Social Calendar

Social Mail… Mail & Calendar in Context of Social (Connections Mail)

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Mobile: the broadest offering on the market today

BYOD = Bring your own Device

■ Device-dependent interfaces for all major mobile devices and collaboration services - Smartphones and Tablets

● Apple®, Android, BlackBerry®, Nokia■ Secure solutions for businesses - as a

basis for BYOD approaches● Secure Mail/PIM: Traveler ● VPN: Mobile Connect● Device Mgmt: Tivoli Endpoint Manager

■ Evolution of mobile apps involving embedded OpenSocial apps to offer mobile Social Business Solutions

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2011 was the year of IBM's mobile apps

21 Collaboration Apps

44 new Releases


Mobile: 2012 – we will extend the lead

■ Traveler Social Edition● High Availability● New Android™ Tablet E-Mail UI● To do● Windows® Phone (Nokia, HTC) (Beta 1H12)

■ Connections● Activity Streams● Improved UI for Files/Profiles● Partial/Full Wipe● Mobile Social Reader

■ Sametime mobile Meeting Apps● Integration of Connections, Traveler & Sametime

■ Tivoli® Endpoint Manager Integration■ New development opptions with WorkLight■ Tools for Mobile Apps

Planned for 2012 (examples)


Desktop: Lotus Notes Social Edition – Homepage


Desktop: Lotus Notes Social Edition - E-Mail

■ Click on URLs in edit mode■ Categorize inbox by date

(“Today”, “Yesterday”, “Last Week”)

■ Single click mail/calendar/contacts

■ Rolling calendar view (additive weeks)

■ Weekly planner view■ Cocoa Mac Support■ SAML support (1.1 and 2.0)■ SHA-2 support for S/MIME■ OAuth credential store■ Database Management Tool

● All-in-one performance of database maintenance tasks: e.g. compact, index updates, etc.


(Planned) Social Dashboard for Tablets

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Understand what's going on – Social Analytics

Collaborate on a set of objectives and insights, find the right experts and drive actions

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In beta

The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion

Understand what is going on on my Web Site


Early revealing of trends allows for direct involvement of subject matter experts

Understanding the Sentiment in your OrganizationExample: HR Social Intelligence Dashboard


Social Business is Key to IBM's growing Portfolio of SmartCloud Business Solutions

Social BusinessSmarter Commerce

Business Analytics & Optmization Smarter Cities


Announcing IBM Smart Cloud for Social Business

■ Aligning LotusLive with IBM SmartCloud

■ Delivering a portfolio of Social Business Solutions in the Cloud

http://www.ibmcloud.com/social


IBM SmartCloud Engage

■ Secure, integrated messaging and social services for businesses■ Flexible Client Option – mobile, Browser, Tablet, Rich Client

Files

Meetings Events

Chat

Forms

E-Mail

Communities

Activities

People

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Summary■ IBM is the market leader in the areas of Social and Mobile Collaboration■ Cross-product integration, browser strategy, choice of deployment options

■ A unique portfolio to support your company on the journey to become a Social Business

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Hans Petter DalenTechnical Leader, NordicsIBM Social Business& Collaboration Solutions

IBM Danmark ApsNymøllevej 912800 Lyngby

Tel +45 [email protected]

Thank YouThank You

Lotusphere 2012 - The social business update

Technology

Transcript of Lotusphere 2012 - The social business update