live|work -- Trusted Agents. Role, Evaluation & Airlock Process
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Service Innovation
description
Transcript of live|work -- Trusted Agents. Role, Evaluation & Airlock Process
Service Innovation
From……well working
single purpose products
…great services with highly engaged customers
To…
Multi-channelTV, Web, Mobile etc…
+Relationship building with
audienceOngoing value creation
+ Compelling customer experience
Reasons to stay with and recommend
Service Innovation
Start-upFastest growing car club in Europe
CorporateFrom Insight to Revenue
OrangeOver 10 years of innovation
From Insight to
Launch! Achieving potential and mitigating risks.
CriteriaWe are looking for well researched, developed and tested ideas that can fit with Orange’s brand and services
Service Innovation
1. InsightEvidence of opportunity
2.DevelopClear vision & proposition
3. RefinePositive customer evaluation
4. DeliverSuccessful deployment
Does the innovation respond to clear insight into a market or customer need?
Is the response to the need innovative and a high quality proposition?
Is there high quality evidence through PoC or real sales of demand and successful delivery and revenue model?
Does the innovation fit with Orange business requirements & the challenge requirements of EU applicability and potential revenues?
SupportWe employ a tried and tested Service Innovation process that fully develops, tests and models service concepts
AirlockHot house sessions with live|work team on proposition and fit with OrangeAccess to support from consultants, developers & designerQuality presentation development for Orange
Service Innovation
1. InsightEvidence of opportunity
2.DevelopClear vision & proposition
3. RefinePositive customer evaluation
4. DeliverSuccessful deployment
Support innovators to develop a clear opportunity with Orange.
Support innovators with proposition and service development.
Support innovators make the case for market value.
Support innovators with pitch presentation to Orange.
Thank [email protected]@livework.co.uk
