Litcham Health Centre ‘In-House Patient Survey’
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Litcham Health Centre ‘In- House Patient Survey’
description
Litcham Health Centre ‘In-House Patient Survey’. When telephoning the practice between 8:30am and 9.00am for an appointment ‘on the day’ were you offered an appointment?. Is it important that you see a specific doctor every time you come to the practice?. - PowerPoint PPT Presentation
Transcript of Litcham Health Centre ‘In-House Patient Survey’
Litcham Health Centre ‘In-House Patient Survey’
When telephoning the practice between 8:30am and 9.00am for an appointment ‘on the day’ were you offered an appointment?
YesNo
Yes No
23 8
Is it important that you see a specific doctor every time you come to the practice?
Yes No
18 29
YesNo
If you are willing to see any doctor at the practice how quickly are you normally seen?
Same Day Next working day Within 2 working days
21 9 12
Same day Next working day Within 2 working days0
5
10
15
20
25
Chart Title
Were you offered an appointment time to suit you?
Would prefer additional
hours
Happy with any time
No Yes
1 9 0 36
Yes
No
Happy with any time
Would prefer additional hours
0 5 10 15 20 25 30 35 40
If you need to see a doctor urgently, can you normally get an appointment on the same day?
Yes No
32 8
YesNo
How do you normally book your appointments?
In person By phone
0 45
In person By phone0
5
10
15
20
25
30
35
40
45
50
In the past 6 months have you tried to see a doctor fairly quickly?
Yes No
26 15
YesNo
Are you prepared to wait several more days to book an appointment to see the doctor of your choice rather than see any doctor within 48 hours?
Depends No Yes
26 9 8
Yes
No
Depends how long the wait is/how ill I felt
0 5 10 15 20 25 30
In the past sixth months have you tried to book in advance for an appointment with a doctor?
Was not aware I could book ahead
No Yes
4 21 23
Yes
No
Was not aware I could book ahead
0 5 10 15 20 25
If you had requested an appointment in advance (more than 48 hours ahead up to a month) were you able to get an appointment with a doctor?
Yes No
34 1
YesNo
Have you ever missed an appointment due to…
I forgot I was delayed in traffic
I had recovered
Too difficult to cancel
6 2 5 0
I forgot I was delayed in traffic
I had recovered and no longer needed it
Too difficult to cancel
0
1
2
3
4
5
6
7
For patients that work - if you had to see a doctor at the surgery during your typical working hours, can you take time away from work?
Yes No
10 9
YesNo
How easy do you find obtaining results over the phone?
Not very easy Fairly easy Very easy
1 15 23
Very easy
Fairly easy
Not very easy
0 5 10 15 20 25
Were you aware that you could request a telephone consultation with a doctor when they are working?
Yes No Would rather have a face to face consultation
13 17 14
Yes No
Would rather
have a f
ace to
face
consultation
048
1216
Once you have arrived for your appointment, how long do you normally have to wait?
I don’t have to wait
I don’t have to wait too long
I have to wait a bit too long
I have to wait far too long
6 2 5 0
I don't Not too long A bit too long Far too long0
5
10
15
20
25
30
Was your last appointment with a doctor or nurse?
Doctor Nurse
17 27
DoctorNurse
When did you last see a doctor/nurse at the surgery?
In the last week
In the last month
In the last 6 months
6 months+
19 17 10 2
In the last week
In the last month
In the last 6 months
6 months+
0 2 4 6 8 10 12 14 16 18 20
On that occasion did you feel able to ask questions you wanted?
Yes No
45 3
YesNo
Did you feel that the doctor/nurse took appropriate action to deal with your treatment?
Yes No No action needed
13 17 14
Yes No No action needed0
5
10
15
20
25
30
35
How easy is it for you to get an appointment with a Practice Nurse/Health Care Assistant at the practice?
Very easy Fairly easy Not easyat all
Haven’t tried
37 9 0 1
Very Fairly Not at all Haven't tried0
5
10
15
20
25
30
35
40
Did you have confidence in the doctor/nurse that you saw?
Definitely To some extent
No Unsure
44 4 0 1
Definitely To some extent No Unsure0
5
10
15
20
25
30
35
40
45
50
Are you a carer for anyone in your household?
Yes No
43 3
YesNo
How easy would it be for people with disabilities to move around the surgery?
Very easy Fairly easy Not very easy Very difficult
17 30 1 0
Very easy
Fairly Easy
Not very easy
Very difficult
0 5 10 15 20 25 30 35
How easy do you find getting into the building/parking facilities?
Very easy Fairly easy Not very easy Very difficult
29 29 3 0
Very easy Fairly Easy Not very easy Very difficult0
5
10
15
20
25
30
35
How clean do you find the surgery?
Very clean Fairly clean Not very clean
Very unclean
40 8 1 0
Very clean
Fairly clean
Not very clean
Very unclean
0 5 10 15 20 25 30 35 40 45
How helpful do you find the receptionist's at the surgery?
Very helpful Fairly helpful Not very helpful
Very unhelpful
45 1 0 0
Very helpful
Fairly helpful
Not very helpful
Very unhelpful
0 5 10 15 20 25 30 35 40 45 50
In the past 12 months have you felt like making a complaint about any members of staff at Litcham Health Centre?
No Yes but haven’t Yes and I have made at least one
43 4 0
No Yes but didn't make one Yes and have made at least one
0
5
10
15
20
25
30
35
40
45
Overall, how satisfied are you with the overall standard of care you have received at Litcham Health Centre?
Very satisfied
Fairly satisfied
Not very satisfied
Not at all satisfied
Prefer not to say
39 8 1 0 1
Very satisfied
Fairly satisfied
Not very satisfied
Not satisfied at all
Prefer not to say
0 5 10 15 20 25 30 35 40 45
Would you recommend the surgery to someone who has recently moved to the area?
Yes No Unsure Maybe
39 8 1 0
Yes
No
Unsure
Maybe
0 5 10 15 20 25 30 35 40 45 50
Gender
Male Female
22 28
Male
Female
Age
16-34 35-45 46-55 56-65 65-76 76+
4 5 4 7 23 7
16-34 34-45 45-54 55-64 65-76 76+0
5
10
15
20
25
