Lecture 2-Verbal Communication
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Transcript of Lecture 2-Verbal Communication
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Types of communication
Types of communication based on the communication channels used are:-
Verbal communicationNon-verbal communication
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Verbal communicationVerbal communication refers to the formof communication in which message istransmitted verbally, communication isdone by word of mouth and piece ofwriting. In verbal communicationremember the acronymKISS - keep it short and simple.
Sub-division of verbal communication:-1) Oral communication-spoken words, speech, radio etc.2) Written communication- signs or symbols, message, hand written etc.
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Non-verbal communicationNon-verbal communication is thesending or receiving of wordlessmessages.
Elements of non-verbal communication are:-1)Appearance- speaker-clothing, hair style, neatness etc. surrounding-room size, lightning, decorations etc.2)Body language- Facial expression, gestures, postures etc.
Even without words message canbe strong.
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The 3 methods of communication are
1. Oral/Verbal
2. Written
3. Visual
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Oral Communication is Sending a verbal message.
Internal Eg. Intercom, face-to-face meeting.
External Eg. Radio, telephone.
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Oral CommunicationAdvantages
Quick
Instant FeedbackDisadvantages
No Record
May be hard to remember
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Types of MeetingsAGM: Annual General Meeting.
EGM: Extra-ordinary General Meeting.
Ad hoc: Informal meeting on the spur of the moment.
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ChairpersonCalls meeting to order.Ensures that meetings run smoothly.
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SecretarySends out notices of meetings.Writes up the Agenda.Keeps minutes.
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TreasurerKeeps a record of all finances.Prepare final accounts.Prepares financial reports.
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Written CommunicationSome record is kept.
Internal Eg. Notice Board, Memo
External Eg. Letter, e-mail, fax
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Written CommunicationAdvantages
Record kept
Dont have to remember everythingDisadvantages
No instant feedback
May not be confidentiale.g. fax
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A Memo isA short note used within a business.To: Mr. KellyFrom: CSPE Class representative.Date: 10/10/08Subject: Recycling paper.Message: Please place used paper in recycle bins.Signed: Mary Jones.
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A Notice of a Meeting isInformation about a meeting.Sent by the secretary.Name: 1st year PTMDate: 20/10/08Place: SHS, TullamoreTime: 9.00-3.00Signed: Aoife Malone
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An Agenda is
A list of topics that will be discussed at a meeting.
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Sample Agenda
1.MinutesSummary of last meeting.2.Matters ArisingIssues that need further discussion.3.CorrespondanceLetters of apology etc.4.ChairpersonsReportRecap of the years events.5.Treasurers ReportSummary of finances.6.Election of OfficersAppointing new officers.7.AOBAny Other Business
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Visual CommunicationUsing charts, graphs, videos and television to give a messages internally & externally.
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Visual CommunicationAdvantages
Easy to understand
Shows trends and comparisonsDisadvantages
Some people may not understand
Takes time to prepare
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Rules for preparing charts/graphs
Give it a title.
Label the Y axis (eg. year)
Label the X axis (eg. quantity)
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Bar Chart Is a series of bars.Used for comparing quantities.
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Line/Trend GraphIs a chart that uses lines.Used for showing changes over time.
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Pie ChartsIs a circle divided into segments.Used to show percentages or proportions.
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Other servicesPublicity post
Delivers leaflets for a small fee.
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Swift post
Letter will be delivered quicker for a fee.
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Freepost
Special envelopes where customers can reply to business & they pay the postage.
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Telecommunication servicesTelephones
FreefoneTextingAnswering service
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MODERN METHODS OF COMMUNICATION
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Internet
E-mailwww
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Teleconferencing
Up to 20 people can talk together.
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Video-conferencingTV link up of sound & pictures for meetings without travel.
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RecapWhat is communication?Internal and external communicationMethods of communicationOralWrittenVisualModern methods of communication