Lecture 6 Non Verbal Communication
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Transcript of Lecture 6 Non Verbal Communication
8/6/2019 Lecture 6 Non Verbal Communication
http://slidepdf.com/reader/full/lecture-6-non-verbal-communication 1/14
NONVERBAL MESSAGES
8/6/2019 Lecture 6 Non Verbal Communication
http://slidepdf.com/reader/full/lecture-6-non-verbal-communication 2/14
Uses of Nonverbal Communicat ion
To emphasize some part of your verbal messages
To complement and add nuances of meaning not communicated by your verbal messages
To contradict your verbal messages
To regulate or control t he f low of verbal
messagesTo repeat t he verbal messages nonverbally
To subst it ute verbal messages
8/6/2019 Lecture 6 Non Verbal Communication
http://slidepdf.com/reader/full/lecture-6-non-verbal-communication 3/14
The channels of nonverbal communicat ion
1. Body (kinesics)
2. Face
3. Eye (oculesis)4. Space and territ ory (proxemics)
5. Art if act ual
6. Touch (hapt ics)
7. Paralanguage
8. Silence
9. Time (chronemics)
10.Smell (olf act ics)
8/6/2019 Lecture 6 Non Verbal Communication
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1. Bodyi. Body movements
5 t ypes of body movements:
i. Emblems
Body gest ures t hat directly translate int o words or phrase
ii. Illustrat ors
Used t o enhance verbal messages
iii. Aff ect displays
Movements of t he f ace, t he hands and general body t hat communicate emot ional meaning
iv. Regulat ors
Behaviours t hat monit or, control, coordinate, or maintain t he speaking of anot her individual
v. Adapt orsGestures that satisfy some personal need
ii. Body appearance
Eg. How you sit, where you put your hands, et c.
8/6/2019 Lecture 6 Non Verbal Communication
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2. Facial Communicat ionFacial expressions communicate t he degree of pleasant ness, agreement and sympat hy.
Shows 8 t ypes of emot ions: happiness, surprise, f ear, anger, sadness, disgust, contempt and interests
Use 4 Facial Management Techniques (t o hide certainemot ions and t o emphasize ot hers)
Intensifying helps you exaggerate f eelings
De-intensifying helps you underplay f eelings
Neutralizing helps you hide f eelings Masking helps you t o replace or subst it ute t he expression of one emot ion for t he emot ion you re really f eeling
8/6/2019 Lecture 6 Non Verbal Communication
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3. Eye Communicat ionMessages communicated by t he eyes varydepending on t he: Durat ion of t he eye contact
Direct ion of eye Qualit y of t he eye behaviour
Eye contact is used t o: To seek f eedback
To inform t he ot her person t hat t he channel of communicat ion is open
Eye Avoidance is used t o: To help ot hers maintain t heir privacy
As a signal of lack of interest
8/6/2019 Lecture 6 Non Verbal Communication
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4. Spat ial and Territ orial Comunicat ion
The distance you keep bet ween you and t he ot her part y when communicat ing
4 t ypes of spat ial distances: Int imate distance
Personal distance
Social distance
Public distance
Fact ors t hat inf luence space communicat ion:
Stat us Cult ures
Subjects
Gender
Age
Evaluat ion (posit ive or negat ive)
8/6/2019 Lecture 6 Non Verbal Communication
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Territ orialit y Your possessive react ion t o an area of space or t o a part icular objects
Territ ory t ypes: Primary territ ory Secondary territ ory
Public territ ory
Territ orial markers Central markers Boundary markers
Earmarkers
Your territ ory (size, locat ion, t ype of territ ory)
signals your stat us wit hin your social group.
8/6/2019 Lecture 6 Non Verbal Communication
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5. Art if act ual Communicat ion
Art if act ual messages are t hose made by human hands.
Colour communicat ion
Clot hing and body adornment
Space decorat ion
8/6/2019 Lecture 6 Non Verbal Communication
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6. Touch Communicat ion
The meanings of t ouch Posit ive f eelings
Play Control
Rit ualist ic
Task-related
Touch avoidance you avoid t o be t ouched for certain reasons
8/6/2019 Lecture 6 Non Verbal Communication
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7. Paralanguange: t he vocal channel
Paralanguage ref ers t o t he vocal dimension of speech how you say somet hing and not what yousay
Eg. Your vocal pit ch, rate / speed, volume andrhyt hm.Listeners could judge t he emot ional states of speakers f rom vocal expression (provided t hat bot hspeakers and listeners speak t he same language).
In one way communicat ion, f aster rate of speech are considered more efficient . However, be careful whenspeaking so f ast because listeners might concentrate on your speed instead of your meanings.
8/6/2019 Lecture 6 Non Verbal Communication
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8. Silence
Silence also communicates meanings
Funct ions of silence:
allows speakers t o t hink, t ime t o formulate andorganize ideas in communicat ion
t o hurt ot hers
t o prevent communicat ion of certain messages
t o communicate emot ional responses used when you simply have not hing t o say
8/6/2019 Lecture 6 Non Verbal Communication
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9. Time communicat ion
The messages communicated by our treat ment of t ime your use of t ime, its
organizat ion, and t he messages it communicates
The t ime orientat ion you develop depends onyour socioeconomic class and your personal
experiences.The t ime orientat ion also varies across cult ures.