Types of communication
Types of communication based on the communication channels used are:-
Verbal communicationNon-verbal communication
Verbal communicationVerbal communication refers to the formof communication in which message istransmitted verbally, communication isdone by word of mouth and piece ofwriting. In verbal communicationremember the acronymKISS - keep it short and simple.
Sub-division of verbal communication:-1) Oral communication-spoken words, speech, radio etc.2) Written communication- signs or symbols, message, hand written etc.
Non-verbal communicationNon-verbal communication is thesending or receiving of wordlessmessages.
Elements of non-verbal communication are:-1)Appearance- speaker-clothing, hair style, neatness etc. surrounding-room size, lightning, decorations etc.2)Body language- Facial expression, gestures, postures etc.
Even without words message canbe strong.
The 3 methods of communication are
1. Oral/Verbal
2. Written
3. Visual
Oral Communication is Sending a verbal message.
Internal Eg. Intercom, face-to-face meeting.
External Eg. Radio, telephone.
Oral CommunicationAdvantages
Quick
Instant FeedbackDisadvantages
No Record
May be hard to remember
Types of MeetingsAGM: Annual General Meeting.
EGM: Extra-ordinary General Meeting.
Ad hoc: Informal meeting on the spur of the moment.
ChairpersonCalls meeting to order.Ensures that meetings run smoothly.
SecretarySends out notices of meetings.Writes up the Agenda.Keeps minutes.
TreasurerKeeps a record of all finances.Prepare final accounts.Prepares financial reports.
Written CommunicationSome record is kept.
Internal Eg. Notice Board, Memo
External Eg. Letter, e-mail, fax
Written CommunicationAdvantages
Record kept
Dont have to remember everythingDisadvantages
No instant feedback
May not be confidentiale.g. fax
A Memo isA short note used within a business.To: Mr. KellyFrom: CSPE Class representative.Date: 10/10/08Subject: Recycling paper.Message: Please place used paper in recycle bins.Signed: Mary Jones.
A Notice of a Meeting isInformation about a meeting.Sent by the secretary.Name: 1st year PTMDate: 20/10/08Place: SHS, TullamoreTime: 9.00-3.00Signed: Aoife Malone
An Agenda is
A list of topics that will be discussed at a meeting.
Sample Agenda
1.MinutesSummary of last meeting.2.Matters ArisingIssues that need further discussion.3.CorrespondanceLetters of apology etc.4.ChairpersonsReportRecap of the years events.5.Treasurers ReportSummary of finances.6.Election of OfficersAppointing new officers.7.AOBAny Other Business
Visual CommunicationUsing charts, graphs, videos and television to give a messages internally & externally.
Visual CommunicationAdvantages
Easy to understand
Shows trends and comparisonsDisadvantages
Some people may not understand
Takes time to prepare
Rules for preparing charts/graphs
Give it a title.
Label the Y axis (eg. year)
Label the X axis (eg. quantity)
Bar Chart Is a series of bars.Used for comparing quantities.
Line/Trend GraphIs a chart that uses lines.Used for showing changes over time.
Pie ChartsIs a circle divided into segments.Used to show percentages or proportions.
Other servicesPublicity post
Delivers leaflets for a small fee.
Swift post
Letter will be delivered quicker for a fee.
Freepost
Special envelopes where customers can reply to business & they pay the postage.
Telecommunication servicesTelephones
FreefoneTextingAnswering service
MODERN METHODS OF COMMUNICATION
Internet
E-mailwww
Teleconferencing
Up to 20 people can talk together.
Video-conferencingTV link up of sound & pictures for meetings without travel.
RecapWhat is communication?Internal and external communicationMethods of communicationOralWrittenVisualModern methods of communication
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