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LEAK DETECTIONSERVICE CATALOGUE May 2017

TABLE OF CONTENTS

Leak Detection Service Portfolio ........................................................................3Overview of Agilent’s comprehensive Leak Detection service portfolio. Coverage for the VS, handheld PHD-4 as well as our older legacy leak detectors.

Agilent Global Support Network ........................................................................4Service coverage for most locations around the world.

GOLD Contract .......................................................................................................6First class plan with the fastest response times for critical applications.

SILVER Contract ....................................................................................................7The affordable plan to keep your Agilent Leak Detector covered.

SILVER 4U Contract ..............................................................................................8The affordable plan to keep your Agilent leak detector covered in non-production applications.

BRONZE Contract .................................................................................................9The extended warranty plan to keep costs under control.

Per Incident - Service options on request ..................................................... 10Learn about Agilent’s wide range of flexible on call service options to extend the lifetime of your leak detector and keep it in optimal working condition whenever you need.

Overview of Services ......................................................................................... 15The complete leak detection service portfolio explained at a glance.

Coverage in North America .............................................................................. 16Agilent’s leak detection infrastructure in North America.

Coverage in Europe & India ............................................................................. 17Agilent’s leak detection infrastructure in Europe and India.

Coverage in Asia ................................................................................................ 18Agilent’s leak detection infrastructure in China, Taiwan and South East Asia.

Ordering Information ......................................................................................... 19

CONTRACTUAL COVERAGE

PER INCIDENT

LEAK DETECTION SERVICES

AGILENT GLOBAL INFRASTRUCTURE

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LEAK DETECTOR PORTFOLIO

The Agilent AdvantageAgilent offers a comprehensive solution that fits your needs and budget. Our goal is to maximize your productivity and uptime.

Current Production units

VS Series• Easy, two buttons operation with fully automated start-up and calibration• Hi sensitivity models• Both wet and dry models• Color touch screen provides intuitive control of the unit • Can select from several languages and measurement units • Available with wireless remote

VS C15• The most compact, easiest to integrate component system available – more than

50% smaller than competitive systems • Simple interface, lowercase: 2 cables; one power and one communications cable• Comprehensive interface options – serial, analog, discrete I/O and Profinet • Selectable sensitivity scales and Contra-Flow vacuum design for fast, accurate

measurements with maximum protection from contamination in industrial applications

PHD-4• Sensitivity and portability in an economical package • Easy to use – no training required • Battery powered, and light weight (2.6 kg (5.7lbs)). Ideal for field

maintenance applications

Legacy units We provide a vast range of services on Agilent / Varian legacy units that are no longer in production but are still in use. E.g. 959 Leak Detector, 979 rev.2 Leak Detector and others.

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AGILENT ADVANTAGE

Trade Up Program

Field & Service Center

Support

Application Consulting

Agilent Service

Guarantee

Trade-Up ProgramOffers trade-in opportunities of your older units toward the purchase of a new VS Leak Detector.

Field & Service Center Support In order to maximize your system uptime and extend the life of your investment, we offer a complete range of support programs that meet all budgets.

Application ConsultingYour initial introduction to the Agilent Global Support Network begins when our field engineers assist you in evaluating your requirements to determine the leak detection solution best suited to your application.

Agilent Service GuaranteeAgilent’s service guarantee means that if we can’t fix it, we’ll replace it. No other company offers this level of commitment to keeping you up and running at peak efficiency.

Our Customer Service mandate is to provide you with the level of support necessary to increase your productivity, maximize your system uptime, and achieve the highest possible return on your investment.

AGILENT GLOBAL SUPPORT NETWORK

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MAXIMIZING YOUR PRODUCTIVITY AND SYSTEM UPTIME

Onsite Installation

SupportRemote

Technical Support

Agilent Certified

Parts

Leak Detection Technology

and Methods Training

Agilent Certified PartsRepairs and maintenance are performed by factory-trained field engineers using Agilent certified parts. This protects the quality, reliability, and performance of your leak detector.

Leak Detection Technology and Methods TrainingComprehensive classes in Leak Rate Test & Measurement and Leak Detector Maintenance provide in-depth and hands-on instruction to allow you to get optimal use of your equipment.


Onsite Installation SupportWhen it’s time to install your new equipment, your local engineer will provide hands-on training assistance.

Remote Technical SupportWe provide toll-free technical support, application analysis and rapid problem resolution.


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GOLD Plan

Coverage & Support:• Full warranty coverage, parts and labor• Apply all necessary hardware and software

updates implemented since product release• Unlimited telephone and email technical support

and assistance

One (1) preventative maintenance service call per year:• Complete inspection and cleaning of

spectrometer, valve block and manifold• Replacement of ion source and filaments• New O-rings and seals• Change mechanical pump oil (wet pumps)• Replace scroll module(s) (dry pumps)• Tip seal replacement (PD03 & MD/BD15)• Diaphragm pump maintenance• Verification of vacuum system integrity, helium

sensitivity and system calibration• This plan is purchased at time of sale,

preventative maintenance service will be performed during second year of ownership

Certification & Compliance:• Replacement of calibrated leak (excluding 959)• Provide ISO traceable certificate

Details:• On-site service: Travel charges apply based on

map and Tier level• Service center based: Customer is responsible

for freight charges to service center. Agilent pays return shipping costs to customer site

• Shipping materials can be provided for Service Center repairs

• Does not cover damage or failure caused by inappropriate use of the instrument.

AgilentAdvantage

GOLD

Quick Overview Includes all necessary HW & SW updates YesNew Cal. Leak & Recertification YesMaintenance Service Visit 1 per yearAdditional Warranty Coverage 1 yearResponse Time 2 days on site / 5 days service centerUnlimited Operating Hours Yes Unlimited Tech Support YesTravel Based on map and Tier level

Gold and Silver contracts offer the most comprehensive coverage. The instrument re-mains under warranty, and Agilent performs all regular maintenance. When purchased with the instrument the coverage begins at the start of the second year (end of factory warranty). One-year plans that provide premium support, fast response and ensure con-tinuous high performance operation.

Applicable to VS

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SILVER PlanSilver contracts are identical to Gold; except with a 5 day response time and lower cost. Comprehensive one-year plan that provides superior support and ensures continuous high performance operation.

Applicable to VS and 959

AgilentAdvantage

SILVER

Coverage & Support:• Full warranty coverage, parts and labor• Apply all necessary hardware and software

updates implemented since product release• Unlimited telephone and email technical support

and assistance

One (1) preventative maintenance service per year:• Complete inspection and cleaning of

spectrometer, valve block and manifold• Replacement of ion source and filaments• New O-rings and seals• Change mechanical pump oil (wet pumps)• Replace scroll module(s) (dry pumps)• Tip seal replacement (PD03 & MD/BD15)• Diaphragm pump maintenance• Verification of vacuum system integrity, helium

sensitivity and system calibration• This plan is purchased at time of sale,

preventative maintenance service will be performed during second year of ownership



map and Tier level.• Service center based: Customer is responsible

for freight charges to service center. Agilent pays return shipping costs to customer site.

• Shipping materials can be provided for Service Center repairs.

• Does not cover damage or failure caused by inappropriate use of the instrument.

Quick OverviewIncludes all necessary HW & SW updates YesNew Cal. Leak & Recertification YesAdditional Warranty Coverage 1 yearMaintenance Service Visit 1 per yearResponse Time 5 days on site / 10 days service centerUnlimited Tech Support YesUnlimited Operating Hours YesTravel Based on map and Tier level



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SILVER 4U PlanALWAYS HAVE YOUR LEAK DETECTOR READY WHENEVER YOU NEED IT! Concentrate on essentials and don’t buy what you don’t require. The Silver 4U Contract is built to real needs, covering only what you need covered.

Applicable to VS only when purchased at POIS. Valid in France, Germany, UK, Benelux & Italy.

AgilentAdvantage

SILVER

• On site visit guaranteed within 5 working days• Unlimited on-site service visits to restore your

Leak Detector to full operating conditions and minimize downtime

• Coverage includes original consumable parts, labour and all travel

• Must not exceed 1500 hours/year (average of 4h/day)

• One scheduled preventive health check is included to keep your Leak Detector operating at peak, reducing significantly the likelihood of instrument failure

• Remote technical support is as close as the phone, as often as you need

Quick OverviewPlan Features Silver 4U PlanAdditional Warranty Coverage 1 yearResponse Time 5 days on site / 10 days service centerIncludes all necessary HW & SW updates SW UpgradesUnlimited Tech Support YesMaintenance Service Visit 1 Health Check per yearNew Cal. Leak & Recertification YesTravel IncludedUnlimited Operating Hours No

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BRONZE PlanBronze plan extends the factory warranty by 1 year and does not include any preventative maintenance, or recertification.

Applicable to VS when purchased at POIS

AgilentAdvantage

BRONZE

Quick OverviewAdditional Warranty Coverage 1 yearResponse Time 5 days on site / 10 days service centerUnlimited Tech Support YesUnlimited Operating Hours Yes Includes all necessary HW & SW updates NoMaintenance Service Visit NoNew Cal. Leak & Recertification NoTravel No

Coverage & Support:• Full warranty coverage, parts and labor• Spectrometer ion sources are covered on a

parts-only basis• Unlimited telephone and email technical support

and assistance

Details:• Does not include preventative maintenance or

any type of proactive cleaning• Can be ordered any time prior to expiration of

standard one-year warranty• Only one additional year can be ordered at time

of sale (two years of total coverage). Additional years coverage only with purchase of a PM Plan

or Service Management approval. For specific requests contact your local Agilent representative

• On-site service: Travel charges apply based on map and Tier level

• Service center based: Customer is responsible for freight charges to service center. Agilent pays return shipping costs to customer site

• Shipping materials can be provided for a Service Center repair

• Excludes normal wear and tear and consumable items

• Does not cover damage or failure caused by inappropriate use of the instrument



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PER INCIDENT - SERVICE OPTIONS ON REQUEST

No contracts – order the services on an as needed basis. Services available for all leak detector models (at service center). Available for VS and 959 as service center based and Field Service

Quick OverviewNew Cal. Leak & Recertification YesUnlimited Tech Support YesUnlimited Operating Hours Yes Response Time 10 daysAdditional Warranty Coverage 90 days (only on work performed)Includes all necessary HW & SW updates NoMaintenance Service Visit NoTravel Based on map and Tier level

Deliverables• Basic tuning, recalibration and recertification.

Assists in fulfilling quality compliance requirements (e.g. ISO9000) that call for calibration/certification of an instrument

Certification & Compliance:• Replacement of calibrated leak (excluding 959)• Provide ISO traceable certificate• Verify vacuum system integrity, helium

sensitivity and system calibration

Details:• Does not include preventative maintenance or

any type of proactive cleaning• Does not provide any additional warranty

coverage• On-site service: travel charges apply based on

map and tier level• Service center based: customer is responsible


• Shipping materials can be provided for a Service Center recertification


AgilentAdvantage

RECERTIFICATIONRecertification is designed for customers who need to maintain calibration records for their instruments due to ISO standards, or other internal process controls. Recertifica-tion can be combined with a Bronze plan to provide extended warranty coverage.

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PREVENTATIVE MAINTENANCEDeliverables• Complete inspection and cleaning of

spectrometer, valve block and manifold• Replacement of ion source and filaments• New O-rings and seals• Change mechanical pump oil (wet pumps)• Scroll service per plan (dry pumps)• Verification of vacuum system integrity, helium


Coverage & Support:• 90-day warranty following service date, parts

and labor• Certification & Compliance:• Replacement of calibrated leak (excluding 959)• Provide ISO traceable certificate

Details:• Customer is responsible for freight charges to

service center. Agilent pays return shipping costs to customer site



Quick OverviewNew Cal. Leak & Recertification YesUnlimited Tech Support YesComplete Cleaning YesUnlimited Operating Hours Yes Response Time 10 daysAdditional Warranty Coverage 90 days (only on work performed)Includes all necessary HW & SW updates NoMaintenance Service Visit NoTravel Based on map and Tier level

PER INCIDENT


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PREVENTATIVE MAINTENANCE PLUS (PM+)Preventative Maintenance Plus adds key deliverables to make sure the condition of the instrument is suitable to allow it to be placed on a Gold or Silver support plan.

Quick OverviewIncludes all necessary HW & SW updates YesNew Cal. Leak & Recertification YesUnlimited Tech Support YesUnlimited Operating Hours Yes Additional Warranty Coverage 90 days (only on work performed)Response Time 10 daysMaintenance Service Visit NoTravel Based on map and Tier level

Preventative maintenance service:• Complete inspection and cleaning of

spectrometer, valve block and manifold• Replacement of ion source and filaments• New O-rings and seals• Change mechanical pump oil (wet pumps)• Scroll service per plan (dry pumps)• Tip seal replacement (PD03 & MD/BD15)• Diaphragm pump maintenance• Verification of vacuum system integrity, helium

sensitivity and system calibration• Service Engineer performs a thorough evaluation

in order to:◦ Test and verify integrity and revision level of

major components and systems◦ Assess application & duty cycle◦ Update to latest software revision


and labor







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FIXED PRICE REPAIRFixed Price Repairs should be ordered when the leak detector needs work that goes beyond what normal preventative maintenance covers. Typically in case of electronics failure or one defective pump. This allows you to issue a fixed price purchase order and we guarantee the repair.

Quick OverviewNew Cal. Leak & Recertification YesIncludes all necessary HW & SW updates YesUnlimited Tech Support YesUnlimited Operating Hours Yes Response Time 10 daysAdditional Warranty Coverage 90 days (only on work performed)Maintenance Service Visit NoTravel Based on map and Tier level

Repair of leak detector and preventative maintenance service:• Diagnosis and troubleshooting to determine

cause of failure• Replacement of parts (as needed) to restore

functionality• Repair/exchange of one system pump (either

mechanical pump, scroll pump or turbo pump) • Complete inspection and cleaning of

spectrometer, valve block and manifold• Replacement of ion source and filaments• New O-rings and seals• Change mechanical pump oil (wet pumps)• Scroll service per plan (dry pumps)• Verification of vacuum system integrity, helium



and labor





• Shipping materials can be provided for Service Center repair


PER INCIDENT


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FACTORY OVERHAULA Factory Overhaul is ordered when the leak detector is not functioning and multiple critical components (turbo and mechanical pump, electronics, displays, etc.) are out of order. The leak detector is completely rebuilt during an Overhaul.

APPLICATION SUPPORT SERVICESPlease contact Agilent so that we can customize support that will satisfy your needs. There are two standard support services as shown below.

Quick OverviewIncludes all necessary HW & SW updates YesNew Cal. Leak & Recertification YesUnlimited Operating Hours Yes Unlimited Tech Support YesResponse Time 10 daysAdditional Warranty Coverage 90 days (only on work performed)Maintenance Service Visit NoTravel Based on map and Tier level

Complete rebuild and repair of leak detector:• Complete inspection and cleaning of

spectrometer, valve block and manifold• Replacement of ion source and filaments• New O-rings and seals• Replacement of non-functioning components

(electronics, valves, etc.) as needed• Full service/rebuild of mechanical pumps (wet

or dry)• Replacement of high vacuum pump on

spectrometer tube if required• Verification of vacuum system integrity, helium



and labor


Details:• Service center based only: Customer is

responsible for freight charges to service center• Agilent pays return shipping costs to

customer site• Shipping materials can be provided for Service

Center repair

LD Installation and Familiarization (1/2 Day)• Agilent personnel will provide basic training and

familiarization of your new mass spectrometer leak detector.

• Travel charges based on map and Tier level

Leak Detection Application Support/Day (One Day)• An Agilent Application Engineer will analyze

your application and make recommendations on how to optimize your leak testing process

• Travel charges based on map and Tier level

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SERVICE SUPPORT COMPARISON

ON CALL SERVICES RECERTIFICATION BRONZE SILVER GOLD

Additional Warranty Coverage 90 days (only on work performed)

90 days (only on work performed) 1 year 1 year 1 year

Response Time 10 days 10 days 5 days 5 days 2 days

Includes all necessary HW & SW updates No* No No YES YES

Unlimited technical support No No YES YES YES

Annual PM service YES No No YES YES

New calibrated leak & Recertification YES** YES** No YES** YES**

*A PM+ service will include necessary hardware and software upgrades**Excluding 959.

Contract Comparison at a glance

SERVICE SUPPORT AVAILABILITY by MODEL

ON CALL SERVICES RECERTIFICATION PM SERVICE PM+ BRONZE SILVER GOLD

VS

959

PHD-4

979 Rev 2 Service center only*

979 Rev 1 TRADE-IN ONLY

956 Service center only*

947/948 Service center only*

960 Service center only*

938-41 Service center only*

*For exceptions please refer to your local Agilent representative

Service Offered by Leak Detector Model

OVERVIEW OF SERVICES

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FACTORY TRAINED SERVICE PERSONNEL

Tier 1 Santa Clara, Los Angeles, Phoenix, Boston, Nashville, Cleveland - Toronto (Canada only)

Tier 2 Portland, Seattle (Ellensburg), Denver, Huston, Albuquerque, Dallas, Orlando, Atlanta, Columbia SC, Raleigh/Durham, Cincinnati, Chicago/Midway, Minneapolis, Philadelphia

Service center: Billerica MA

Technical support and Research siteAgilent Technologies. 121 Hartwell Avenue, Lexington MA 02421, USATel: +1 781 861 7200 - Fax: +1 781 860 5437 - Toll free: +1 800 882 7426 - [email protected]

NORTH AMERICATier 1 = No Travel Charges within the 200 Miles’ radius from cityTier 2 = Fixed Travel Charges within the 200 Miles’ radius from cityTier 3 = Outside Tier 1 and 2, flat rate

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EUROPE AND INDIATier 1 = No Travel Charges within the 150Km radius*Tier 2 = Travel Charges based on traveling hours*

*From nearest service point

Service center Grenoble (FR), Crawley (UK), Neustadt Wied (DE), Munich (DE)Porto Garibaldi (IT), Formello (IT), Bangalore (IN)

Field dispatch Points Amsterdam (NL), London(UK), Paris (FR), Grenoble (FR), Koln(DE), Munich(DE), Torino (IT), Ferrara (IT), Roma (IT), Bangalore (IN)

Technical support, distribution center and Factory Agilent Technologies Italia SpA - via F.lli Varian 54 - 10040 Leinì (Torino), ItalyTel: +39 011 9979 111 - Fax: +39 011 9979 350 - Toll free: 00 800 234 234 [email protected]


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Service point Chengdu, Guangzhou, Shanghai, Beijing (CN) Taipei (TW), Singapore (SG), Seoul (KR), Penang (MY)

Service center Chengdu (CN), Singapore (SG), Penang (MY)

Factory: Penang Agilent Technologies Sales (M) Sdn Bhd 2 Jalan SS 21/37, Damansara Uptown - 47400 Petaling JayaSelangor Darul Ehsan - West MalaysiaEmail: [email protected]

FACTORY TRAINED SERVICE PERSONNELASIATravel charges apply according to specific quotation

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ORDERING INFORMATION

On Call Services Item Description Part Number All Models Recertification LDCRT1

VS Wet & C15Preventative Maintenance VS VSW1PMFixed Price Repair VS R3782APreventative Maintenance PLUS VS R3784A

VS Wet Factory Overhaul VS R3783AVS PD03 & MD15 Factory Overhaul VS R3796A

VS PD03 & MD/BD15Preventative Maintenance VS R3752APreventative Maintenance PLUS VS R3797AFixed Price Repair VS R3795A

VS Dry MD/BD30 & MD/BD30+

Preventative Maintenance VS (No Scroll Service) VSD1PMPreventative Maintenance VS (Scroll Module Replacement) VSD1PM1TSPreventative Maintenance PLUS VS (No Scroll Service) R3787APreventative Maintenance PLUS VS (Scroll Module Replacement) R3794AFixed Price Repair VS (No Scroll Service) R3785AFixed Price Repair VS (Scroll Module Replacement) R3792AFactory Overhaul VS (Scroll Module Replacement) R3786A

959 Wet

Preventative Maintenance 959 959W1PMPreventative Maintenance PLUS 959 R3764A*Fixed Price Repair 959 R3762A*Factory Overhaul 959 R3763A*

Contractual Coverages Item Description Part Number

VS WetGold Coverage VS R3703ASilver Coverage VS VSWFULL

VS Dry w/no scroll serviceGold Coverage VS R4406A Silver Coverage VS R4407A

VS Dry MD/BD30 & MD/BD30+ Gold Coverage VS R3701ASilver Coverage VS VSDFULL

VS Dry PD03 & MD/BD15Gold Coverage VS R3702ASilver Coverage VS R3750A

959 WetGold Coverage 959 R3799A*Silver Coverage 959 959WFULL*

959 DryGold Coverage 959 R3798A*Silver Coverage 959 959DFULL*

VS Extended Warranty EXTWARRPHD-4 Extended Warranty EWPHD4

To learn about the cost of our services please contact our teams listed on page 16-18


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ORDERING INFORMATION

Item Description Part Number

959 Dry

Preventative Maintenance 959 (No Scroll Service) 959D1PMPreventative Maintenance 959 (Includes Scroll Service) 959D1PM1TSPreventative Maintenance PLUS 959 (No Scroll Service) R3765A*Preventative Maintenance PLUS 959 (Includes Scroll Service) R3766A*Fixed Price Repair 959 (No Scroll Service) R4408A*Fixed Price Repair 959 (Includes Scroll Service) R4410A*Factory Overhaul 959 (Scroll Module Replacement) R4411A*

959 (Obsolete Revisions)

Preventative Maintenance 959 Wet R4416APreventative Maintenance 959 Dry (No Scroll Service) R4417APreventative Maintenance 959 Dry (Includes Scroll Service) R4418AFixed Price Repair 959 Wet R4419A*Fixed Price Repair 959 Dry (No Scroll Service) R4420A*Fixed Price Repair 959 Dry (Includes Scroll Module Replacement) R4422A*Fixed Price Repair 959 Wet R4423A*Fixed Price Repair 959 Dry (Includes Scroll Module Replacement) R4424A*

979 Rev. 2 WetPreventative Maintenance 979 Rev. 2 (single / dual) 979W1PMFixed Price Repair 979 Rev. 2 (single / dual) R3767A*Fixed Price Repair 979 Rev. 2 (single / dual) R3768A*

979 Rev. 2 Dry

Preventative Maintenance 979 Rev. 2 (No Scroll Service) 979D1PMPreventative Maintenance 979 Rev. 2 (incl. Scroll Service on 1 Scroll Pump) 979D1PM1TSPreventative Maintenance 979 Rev. 2 (incl. Scroll Service on 2 Scroll Pumps) 979D1PM2TSFixed Price Repair 979 Rev. 2 (No Scroll Service) R3770A*Fixed Price Repair 979 Rev. 2 (incl. 1 Scroll Module) R3776A*Fixed Price Repair 979 Rev. 2 (incl. 2 Scroll Modules) R4413A*Fixed Price Repair 979 Rev. 2 (incl. 1 Scroll Module) R3771A*Fixed Price Repair 979 Rev. 2 (incl. 2 Scroll Modules) R4414A*

947 / 948 / 960

Preventative Maintenance on Wet Units VCABW1PMPreventative Maintenance on Dry Units VCABD1PMFixed Price Repair Wet Units R3756A*Fixed Price Repair Dry Units R3758A*

947 / 948 / 960 BENCHFixed Price Repair Wet Units R3755A*Fixed Price Repair Dry Units R3757A*

956Preventative Maintenance on Wet Unit R3781A*Fixed Price Repair Wet Unit R3779A*Fixed Price Repair Wet Units R3780A*

938-41Preventative Maintenance on Wet Units R3761AFixed Price Repair Wet Units R3759A*Fixed Price Repair Wet Units R3760A*

*Valid in North America only

This information is subject to change without notice © Agilent Technologies, Inc. 2017Published XXVPD0315EN

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Transcript of LEAK DETECTION - agilent.com...Leak Detection Technology and Methods Training Agilent Certified...