HELLOSMILE QUARTERLY JOURNAL Q3 2010

JOURNAL

the best way to say hello?

WHY WE EXISThellosmile is the culmination of an inspiration in the making. At hellosmile we celebrate the magic of every child’s smile. In short, we exist to provide the best possible preventive and specialty oral health services that are integrated with the child’s overall health and wellness needs.

HOW WE DO OUR WORKWe ensure the health and wellness of children and their families, by focusing on one child, one family at a time. Our team of dedicated health care workers are committed to the highest standars of both treatment and prevention.

We connect, collaborate and partner with key community influ-encers for a strong and lasting relationship, that enables our organization to engage in local conversations around the health and wellness in the community.

TABLE OF CONTENTS01......................Word from Chief Team Builder03......................Word from Cheif Kids Dentist04......................Word from Cheif Community Changemaker05......................Core Values Survey07......................Colors + Cards09......................Engaging Parents and Children11......................Connecting Communities13......................Pediatric Homes15......................Hellosmile Changemakers18......................I.T. Team19......................Design Team21......................Posters

MENTORSWe thank all those who have taught, befriended, encouraged, challenged and or joined us along our short journey thus far. We are humbled by your wisdom, courage and leadership and feel privileged to have been touched, connected, and inspired by you. + Pedram Javedan & Pourang Jahan Shahi and the team at Kids’ Dental Village + Eric Lichtenstein pediatricEyeMD.com+ Ross Wezmar smile4keeps.com+ Lauro Medrano-Saldana NYS 2nd District Dental Society+ Hector Florimon National Pediatrics+ Emilio Villegas Sherman Pediatrics+ Matt Dorey curvedental.com+ Fábio Bibancos turmadobem.org.br+ Gino Strada emergencyusa.org+ Russ Kauffman kids-with-cameras.org+ Angela Diaz Mount Sinai Adolescent Health Center + Lina Srivastava linasrivastava.blogspot.com+ Jay Parkinson thefuturewell.com+ Manuel Toscano + Nereo Zago zagollc.com+ Rebecca Poling iticourses.com+ John Featherstone + Jane Weintraub dentistry.ucsf.edu+ James Crall + Francisco Ramos Gomez dentistry.ucla.edu + Burt Edelstein www.cdhp.org+ Charles Bertolami + Anil Lalwani nyu.edu+ Donald Ashkenase montefiore.org+ Richard W. Valachovic adea.org+ Sam Davis mailman.columbia.edu+ Neal Demby + Silvia Perez lutheranmedicalcenter.com

WORD FROM CHIEF TEAM BUILDERHello Everyone,

It is with great pleasure that we share our first hellosmile querterly Journal with you. If you are reading this journal, you have most likely been part of our journey - in one way or another. As a team member, doctor, mentor, teacher or fellow community stakeholder/leader - you have taken us to where we are today. The Goal of this journal is to keep you updated on our various projects and initiatives.

How The Journals Are Structured:

The Journals will focus on three core areas that we have thus far identified to be the pillars of success for our mission:

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1) Our team of healthcare workers: we see a future in Pediatric Health and Wellness where we train and develop ordinary community members to be empowered health and happiness coaches, diabetes managers, obesity prevention experts, and changemakers for their communities.

2) The sanctity of our patient and member experience: we are embracing a future where we can engage parents and children by having a different type of conversation. An exchange that would enable us to design and utilize tools, and provide for resources that better respond to the unique health and wellness needs of children, families and their communities.

3) An informed, involved and connected community: we are working towards a future where we are connecting our amazing community activists, doctors, nurses, school teachers, day care providers, and all of the people that have a vested interest in the health and wellness of the children in the community...........................

Finally as you read the journal you will probably notice some sentences that aren’t best examples of English grammar. I am not a professional writer and in many cases I choose to write things as I would say them in conversation. I know this will make my English teachers cringe but I think it makes way for much better conversation.

‘till next quarter,

/Farhad

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WORD FROM CHIEF KIDS DENTISTIt has been an exciting summer! Thanks to every hellosmile team member we are continuing to deliver on our promise of providing the best care possible to every child we are privileged to serve.

In the months to come we will be working on new training sessions. A team member’s level of knowledge and training is a key ingredient to his or her recipe for providing an engaging experience for our patients/members and their families. Provid-ing these positive experiences help encourage children and families to be more active participants in not only their oral health but their overall health.

A child’s smile is among the most precious and magical gifts he or she shares with others. Together we are the hellosmile team. Our mission is to focus on one child and family at a time to help celebrate and preserve this special gift. Our success can have reaching effects well beyond a healthy smile, giving children and families the tools and confidence to be more actively involved in their overall health and wellness.

Thanks again for helping us carry out the hellosmile mission by playing your vital role in our team.

/Ali

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WORD FROM CHIEF COMMUNITY BUILDERWe have been blessed with a few beautiful days in the middle of summer and it just calls for celebration. I would like to thank each and everyone of you for your hard work and determination to deliver quality care to our patients and to grow as individual team members, as an organization and really an extended family.

In these difficult economic times we are grateful to have an opportunity to not only have a meaningful job that allows every team member to continually grow personally and professionally. I have been working on our numbers to create win win partner-ships and solutions for all of our stakeholders. We are creating opportunities to provide pediatric dental & oral health services for and with the help of our community.

This is a true blessing which we should all acknowledge and celebrate. We are one big family caring for many families in the communities we serve.

Love,Nazanin

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CORE VALUES SURVEYIn the beginning of the summer we asked every staff member to go through a list of values and principles, and select those that best reflected their own personal, as well as, professional beliefs. This exercise attempted to expose the core values of the organization, which will function as guiding principles for the organization.

These guiding principles will be at the core of everything we do as an organization, as they will set the basic ‘standards’ for how we communicate with children and their parents, how we see our role as health care workers and the purpose of our organiza-tion in the communities we serve.

These basic standards will also play a major role in guiding the visual way we communicate, such as the colors we use in the hellosmile’s brand identity. Even though the visual way we communicate is only the surface of our patients experience with the organization, it is part of creating a positive first impression - an impression that connects with the values we hold collectively.

The three most selected values and principles were:

+ HEALTH AND HAPPINESS+ FAMILY AND RELATIONSHIPS+ TRUST AND FAITH

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RESULTS

1. personal growth2. achieving the impossible 3. team4. family and relationships5. empowerment6. taking initiative7. doing whatever it takes8. win win partnerships9. passion and positivity 10. compassion and empathy11. idealism12. transparency, openness and honesty13. innovation14. culture15. education and continuous learning

16. equality17. love and gratitude18. respect 19. discipline20. trust and faith21. empowerment22. giving awesomeness in everything we do23. constructive communication24. operational excellence25. company growth26. laughter, fun and magic27. health and happiness28. listening29. wow service, wow communication

30. accountability31. ownership32. embracing change33. not being afraid to make mistakes34. doing more with less35. collective leadership36. be humble37. focusing on strengths38. unconventional39. honesty40. luck41. continuous incremental growth 42. focusing on strengths

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COLORSBased on the 'core values survey' our design team worked to define colors that would stand out as not only playful, fun and casual but also as strong communicating and full of intention. We have linked these three colors to the three pillars of success at hellosmile. We believe these are the pillars on which we are aspiring to build a new foundation in pediatric care with our health and happiness model.

SOCIAL + ENGAGING + FUN

GENUINE + TRUE + HONESTEMPOWER HEALTH COACHES

CARING + CASUAL + LIVELYENGAGE FAMILIES

CONNECT COMMUNITIES

final

colors

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CARDS

front back

3905 61 STREET, 2 FLRWOODSIDE, NY 11377

ST ND

PEDIATRIC DENTAL HOME

1-800-555-5555

EMAIL@HELLOSMILE.COM@

HELLOSMILE.COM

TYPE OF VISIT

HEALTH COACH

DATE

NAME OF HELLOSMILE MEMBER

choos

e

your c

olor

ENGAGING PARENTS AND CHILDRENAmong the many opportunities to make a positive impression on parents and children, the forms that patients are required to fill out are one touch point to make a connection. As most of these forms are of a fairly low standard, one of the first challenges for the design team was to recreate how these forms are read, perceived and filled out.

The industry standard for these type of forms: 1. Difficult to read/fill out2. Boring (poor graphics)3. Not interactive desi

gn chall

enge:

change

this...

version 1 version 2

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TRUE OR FALSETRUE OR FALSEPLEASE CIRCLE THE RIGHT ANSWER

Germs that cause cavities can

be passed on through saliva

from Mother to child

Child's siblings or playmates

can pass germs causing cavity

to one another with saliva

Drinking from a bottle

containing juice or milk at

night time can cause SEVERE

dental cavities for infants

Sweets as snacks are best

taken at meal time

The first dental check-up

should be by age one (1)

Fruits, cheeses, popcorn, Xylitol

and sugar free gum/candy

are ALL health snacks that

DON'T promote cavities

Most children can not brush

their teeth properly until they

can tie their own shoes

Brushing two times a day

two teeth at a time

for two minutes with lots

foam is the best way to

to prevent cavaties

Using the right amount of

fluoridated tooth paste is very

important in preventing cavities

TRUE

FALSE

TRUE

FALSE

TRUE

FALSE

TRUE

FALSE

TRUE

FALSE

TRUE FALSE

TRUE FALSE

TRUE FALSE

TRUE FALSE

Protecting baby teeth/primary

molders are important since

they don’t fall out until

age twelve

TRUE

FALSE

MEDICAL HISTORYMEDICAL HISTORY

_____/_____/_____

YES NO

YES NO

YES NO

YES NO

ADD/ADHDAutism

Eye Problems Rheumatic Fever

AllergiesBleeding Disorder Hearing Loss Seizures

DrugCancer

Heart Disease Sickle Cell Anaemia

Environmental Cerebral Palsy HepatitisSpeech Problems

FoodCleft Lip/Palate HIV/AIDS

Syndrome:

LatexDevelopmental Delays Kidney Disease

AnaemiaDiabetes

Liver Disease Other:

AsthmaEpilepsy

Mentally ChallengedDetails:

Name of pediatrician or family physician:

PLEASE ANSWER THE QUESTION BY CIRCLING ‘YES’ OR ‘NO’

Is your child currently taking any medications or drugs?If yes, state why and list:

Has your child ever had a bad reaction to drugs, including antibiotics or loca/general anaesthetics?If yes, explain:

Has your child ever had surgery or been hospitalized?If yes, explain:

Has your child ever been diagnosed with any of the following conditions (please circle):

Is there anything else we should know about your child’s health or mediacal conditions?If yes, explain:

I acknowledge that the above information is complete and accurate.Parent|Guardian Signature:

Date:

112233

4455

66

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version 3

HOW OFTEN DOES YOUR CHILD HAVE THESE FOODS DRINKS OR SNACKS?HOW OFTEN DOES YOUR CHILD HAVE THESE FOODS DRINKS OR SNACKS?

1. ALMOST EVERY DAY2. A FEW TIMES A WEEK3. A FEW TIMES A MONTH

DIET FORMDIET FORM

CONNECTING COMMUNITIESOver the past 2 1/2 years we have met some amazing individu-als who are working hard everyday to provide better health andwellness to the children in our communities. Through ourcollaboration with Head Start centers, day cares, churches,and various other community agencies we established ouroutreach initiative which is focused on communicating issuesand services around health and happiness.

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cavities,  diabetes  and  obesity  

are  some  of  the  most  common  

preventable  health  problems  

for  children

how

connecting  staff  members  from  

local  pediatric  services  and  

other  community  volunteers  

to  work  together  in  local  

outreach  teams  

what

events,  seminars  and  products  that  engages  conversations  with  local  residents  around  health  issues  to  establishe  

a  genuine  relationship  for  servicing  their  health  needs

where

in  strategically  targeted  

neighborhoods  in  NYC  based  

on  opportunity  to  impact  

health  and  provide  

service  needs  

why

Elohim church

Woodside Headstart

Corona Headstart

Daycare Screening

Williamsburg health fare

Woodside Headstart

Brooklyn fare

Williamsburg, Brooklyn

HELLOSMILE PEDIATRIC CENTERSOver the last several months we have stepped up our efforts toward expanding our services and partnerships.

The hellosmile concept began with a vision to bring integrated children’s health and wellness service models to the communi-ties that need them most. We have been privileged to be work-ing shoulder to shoulder with community leaders and innovators that share this vision.

Our Woodside home office began with a partnership with Dr. Eric Litchenstein's PedaitricEyeMD which has now grown into a network of affiliated clinics. The Sunnyside orthodontic clinic with Dr. Pourang Jahanshahi, PJ, is now fully operational. We have started integrative dental/medical operations at our two new locations with Dr. Emilio Villegas’ Sherman Pediatrics in Sunny-side, Queens and Dr. Hector Florimon’s Jerome Pediatrics in the Bronx. Dr. Ali led the completion of the new state of the art free Adolescent Dental Clinic in Spanish Harlem with close collabora-tion with Dr. Angela Diaz’ team of the Mount Sinai Adolescent Health Center. The Center is due to open in late August. We will be expanding our collaboration with Dr. Florimon in Corona Queens at National Pediatrics in September. We have also begun construction on our Park Slope (Brooklyn) location; this will be our first clinic where we’ll be implementing our one for one social health care experiment! ... more on that in the next journal .

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WoodsideJerome Avenue

Corona

Mount Sinai Adolescent Health Center

Woodside

Parkslope

Sunnyside

HELLOSMILE TEAMOur team has grown from three people in July of 2007 to over 45committed individuals today. We have witnessed amazingtransformations in the lives of our team members.We have had team members finish their GED's, enroll in college,become certified assistants, re-connect with loved ones, findspirituality and commit to a future that aligns their actions withtheir values.

Over the course of this month the clinical team, design team anddoctors will work together to create a three-day cultural orienta-tion which will cover and discuss

+ personal values+ personal self assessment+ introduction to science of happiness+ ‘What you are going to do’ vs. ‘who you are going to be’+ hellosmile technology + organization + history + culture

From this orientation we will formalize our daily pre-shift meetings in which the actions, events, issues, and most impor-tantly hellosmile philosophy will be discussed. This way, every-one will understand their role in shaping the future of the organization.

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RICARDO & CARLOSDANB CERTIFIED! :)

WINTER 2009 KDV DINNER

PATIENT EXPERIENCE WORKSHOP

SUNNY SIDE DESIGN JAM

DUMBO BRAINSTORM

GEL HEALTH CONF. NYC

FUPAC DINNER FUNDRAISER

SUMMER BBQ, JOHAN BIRTHDAY

HELLOSMILE I.T. TEAMHello World. we are I.T. I don’t know about Mir, but I, Ardy, amyour stereotypical geek. I am shy, wear glasses and spendmore time with computers than people. I hang out in basementsand wiring cabinets, but usually just behind a computer screen ina dark room sometimes through the wee hours of the morning.Due to our natural habitats, geeks are seldom seen, and hence we haven’t had an opportunity to bring everybody up to date on our struggles and accomplishments in bringing innovation and technology to the company./Ardy

Hello, my name is Mir. I believe in using technology to empower and connect people because we understand that our mission will help achieve a greater cause. After all, at the end of the day, everything is about putting a smile on people we care, respect, and love./Mir

I.T. UPDATE: We have been keeping very busy devising strate-gies for setting up our new locations and implementing and testing these said strategies, all while providing support for our current locations. Just to name a few of our accomplishments we have settled on and implemented Terminal Services over a Virtual Private Network to connect our growing network; We installed an IP-PBX and configured it with a VoiP trunk, and most recently we cloned the basics of our Woodside Database to serve as a template for our future projects. Updates on our progress can be found on the KDV blog, intranet, or our new tech blog at http://geekDental.com.

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WORD FROM DESIGN TEAMThe world of art and design is changing. People in creativeindustries are starting to dedicate their skills and talent to a worldbeyond the game of profit and fame. Designers and artists are exploring the potential of their skills and talent at work for some-thing greater than typical projects for typical clients.

Since the launch of the art+design collective, we have beenteaming up with a wide range of likeminded artists and designerswho all share an excitement to join our mission.

We believe that innovation emerges when the insight and experi-ence of many different people gather and put their minds to inspire a design. In other words, organization-wide collaborative workshops will be scheduled on a regular basis. The benchmark for every project is to reinvent the clinical ‘hike’ into a relationship-building experience that people love!

Cheers,Rikard

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CO-DISCOVER

CO-DEFINE

CO-DELIVER

CO-DESIGN

ERICK graphics & animation

DOMINICAN REPUBLIC

MARIA fashion designer

ARGENTINA

MARIE illustratorFRANCE

ANDREAproduct designer

MEXICO

LIZ & ELLIOTarchitects

USA

videographerKRISTINA

project managerUSA

RIKARD team builder & designerSWEDEN

?

718.838.9823CARE PACKAGE

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if you want to go quickly, go alone if you want to go far, go together

-african proverb