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Kuwait Telecommunication Company ISSUE 01 - 2012

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CEO MessageTable of Contents

CEO Message 01

Our Values 02

Celebrating the One Million Subscriber Milestone! 03

VIVA & Manchester United Partnership 05

Sponsoring the Kuwaiti National Football Teams 08

The Largest Oasis in Kuwait 09

Annual General Meeting 11

Paying Tribute to the Late Samir Saeed 12

Launching the First App Club in Kuwait 13

Drawing Smiles on Children’s Faces 14

Sponsoring Hala February Festival 15

Organizing Walk-In Interviews 16

Honored for its Kuwaitization Efforts 17

Honoring its Exemplary Employees 18

Hosting STC Internal Audit Workshop 19

Promotions & Services 20

Department Overview- Quality Assurance and Project Management Office 22

New Employees 24

Meet the Team 27

Dear VIVA Family,

It is with pleasure that I deliver the first issue of VIVA’s quarterly newsletter. This quarterly newsletter will be an important milestone in our corporate internal strategy. Its mission is to update all VIVA employees and shed light on our latest news, promotions, and products. At VIVA, we seek to select the products that best satisfy the diverse needs of our customers and create offers that meet their expectations.

First, allow me to briefly introduce VIVA. Since the launch of its first operations in Kuwait three years ago, VIVA adopted the “Possible” slogan, which helped VIVA establish itself in the market by reaching out to clients and offering a variety of exclusive services tailored to serve the individual needs of our customers.

Keen on becoming the best telecom brand and the preferred choice of customers in Kuwait, VIVA adopted an energetic strategy based on creativity, transparency in dealing with our clients, commitment to meeting their needs and expectations and sharing with them their various interests and activities.

VIVA has managed to accomplish many achievements in a relatively short period of time; one of the major achievements is surpassing one million customers. This is a testament to the dedication and commitment of the whole VIVA family in delivering the latest technology and services in telecommunications to our customers. We have recently reinforced our position among international

companies after being awarded the ISO certification for the second consecutive year. Our growth does not stop at that. We have recently launched the VIVA App Club with Kuwait’s youngest application developer, 15-year-old Abdulrahman Al Zanki, and the participation of 60 young developers who got the opportunity to learn how to develop applications. In addition, we have launched the new VIVA Elite service that provides customers with personal assistant services, enabling them to easily manage their day-to-day professional and personal tasks.

This Elite service also includes VIVA Concierge services that allow eligible customers to access a large number of VIP Airport lounges around the world, making VIVA the region’s first telecom company that provides this service to its customers.

As part of our commitment towards the environment, VIVA sponsored the creation of VIVA Oasis, the largest oasis in Kuwait. The project aims at planting more than 3000 Buckthorn and Willow trees in the Nuwaiseeb Desert, South of Kuwait, in an effort to turn the area into a green oasis.

I would like to acknowledge the valued contribution of our loyal employees who have been the backbone of our cutting edge performance. Their hard work and commitment have made our achievements possible.

Together, we now look forward with confidence to a new chapter in the growth and progress of our company.

With Warm Regards,Eng. Salman Bin Abdul Aziz Al-Badran Chief Executive Officer

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Our Values

Three years after first launching its operations in Kuwait, VIVA continues to be a great success story enjoying steady growth in revenue, market capitalization as well as delivering service excellence to its customers. The company proudly marked passing the million benchmark with the extremely popular VIVA Million Festival. Customers and the wider Kuwaiti community celebrated the one million subscriber milestone in three locations; Marina Crescent, Avenues Mall and 360 Mall between 12 and 14 April 2012.

The largest celebrations of the VIVA Million Festival took place at Marina Crescent, with additional attractions and activities taking place at the Avenues Mall and 360 Mall. The VIVA Million Festival entertained the crowds with a wide variety of live internationally famous shows, which included a shadow motion show, laser shows, halo UV glow shows, flame OZ fire shows, stilt walkers and the Street United Stage Shows, which brought the best street artists and acts to Kuwait.

Celebrating the One Million

Subscriber Milestone!

TransparentWe are open, trustworthy and collaborative.

EnergeticOur passion is performance, innovation, and delivering superior quality. We are efficient, reliable, and highly responsive to our clients’ needs.

FulfillingWe offer a wide range of easy to understand products. Our actions create value, helping our customers lead more rewarding and enjoyable lives.

EngagingEverything we do revolves around our customers.

News & EventsCelebrating the One Million Subscriber Milestone!

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Celebrating the One Million Subscriber Milestone!

News & Events News & EventsVIVA & Manchester United Partnership

VIVA & Manchester

United Partnership

To celebrate the trust of one million customers, VIVA commissioned professional 3D Artists Julian Beever and Peter Westerink to create a range of 3D illustrations and drawings in the three malls which hosted the Festival.

Julian Beever is an English chalk artist who has been creating chalk drawings on pavement surfaces since the mid-1990s. He uses a projection technique called anamorphosis to create the illusion of three dimensions when viewed from the correct angle. Peter Westerink is a street painter, who has been pioneering the field of fine arts and international street painting in particular since 2003, and since 2007 he has been an entrepreneur specializing in unique and high quality street painting concepts such as the Guinness 3D World Record and Street Painting World Tour.

VIVA’s management extends its warmest regards and thanks for all the hard work and commitment of every individual in VIVA’s family for their efforts in attracting over a million customers in such a short time period.

On July 28 2011, VIVA announced its five season sponsorship agreement with Manchester United Football Club, one of the most successful clubs in the history of English football, bringing local Red Devil fans closer to Old Trafford. In support of its sponsorship, VIVA kicked off the 2011/ 12 season with promotional offers and competitions with a range of great prizes, including chances to win VIP tickets to watch Manchester United play at Old Trafford in England.

Some of the attractive promotions that VIVA launched included a campaign for both its postpaid and prepaid customers, giving them the opportunity to attend a Manchester United Premier League game live at Old Trafford in Manchester, England. The campaign enabled VIVA’s customers to enter a draw and gain chances to win tickets to attend one of the most important matches before the 2012 Premier League football season ends. The five lucky winners each won an all expense paid trip to Manchester to see Manchester United play in one of their three remaining home games at Old Trafford this season.

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News & EventsNews & EventsVIVA & Manchester United PartnershipVIVA & Manchester United Partnership

One of the many exciting programs VIVA undertook was launching the Manchester United Soccer Academy to give young football players the chance to train at the Manchester United Soccer School. The first round of the trials led to the announcement of 50 winners in the preliminary stage who got the chance to train with the best football experts and meet the stars at the Manchester United Soccer School in Abu Dhabi. The announcement of the winners took place on 4 March 2012 and included participation by Andy Cole, a former Manchester

United star and ambassador to the club, who came to recognize the winners along with VIVA CEO, Salman Bin Abdul Aziz Al Badran and urged them to follow their dreams as it has become possible with VIVA.

The 50 players were selected from a special training program held on 3 March 2012 at (Hassan Abul) Soccer Complex, under the supervision of specialized experts. The winners went to Abu Dhabi for a three day coaching trip with experienced coaches, including two from the UK, who were qualified to deliver MUSS training programs. The training program focused on different technical areas, such as dribbling, short passing, turning and finishing. The programs were also designed to develop young players in other fields,

such as tactical understanding, and mental, physical and social growth. During the training program, the 50 players were thrilled to meet legendary Gary Andrew Pallister, former Manchester United defender who played for the team for nine years between 1989 and 1998. On May 2 2012, VIVA made the dream a reality when it announced the names of the lucky ten who will visit Manchester to practice at Manchester United’s Cardington training ground, and play a game at Old Trafford, the home

of Manchester United. All the finalist players enjoyed a fully funded week-long training camp in Manchester being trained by the best Manchester United coaches. The players traveled on 7 July, experienced the MUSS training from 8 until 13 July, played a game at Old Trafford, followed by a tour of Manchester City on 14 July and returned to Kuwait on 15 July.

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Sponsorsing the Kuwaiti National Football Teams

News & EventsThe Largest Oasis in Kuwait

News & Events

Sponsoring the Kuwaiti

National Football Teams

Since the launch of the company’s operations, VIVA has delighted its customers and the wider Kuwaiti community with its support of sports in many forms. The activities of this initiative have included its sponsorship of all National football teams participating in international and regional tournaments. The sponsorship was debuted with VIVA’s sponsorship of the Kuwaiti National Football Team at the FIFA World Cup Asian qualifier match between the country’s national football team and its South Korean counterpart.

VIVA followed this successful endeavor with an honorary ceremony for members of the Kuwaiti Youth National Team,

demonstrating its support of the community’s young athletes (under 16 years of age) who qualified to the Asian Cup Finals. The event was attended by the President of the Kuwaiti Football Association Sheikh Talal Al-Fahad along with VIVA key executives and supporting friends and family.

On May 16th 2012, VIVA surpassed its previous activities by sponsoring the Kuwait National Football Team in their match against Real Madrid, which attracted massive spectators and supporters in what was one of the season’s most popular matches.

The Largest

Oasis in Kuwait

Stemming from its strong belief in the importance of a healthy, natural environment, and as part of its commitment towards society, on 30 April 2012 VIVA, announced its sponsorship of the VIVA Oasis, the largest oasis in Kuwait, a project which includes the planting of 3,000 buckthorn and willow trees in Nuwaiseeb Desert, south of Kuwait.

The Kuwait Oasis team, a group of young Kuwaitis affiliated with the Environmental Voluntary Foundation (EVF), along with many volunteers, completed the planting of the 3,000 trees for the VIVA Oasis in just three weeks with the help of more than 50 volunteers and helpers. The trees are distributed along 14 lines 250 meters in length, covering a total area of 6 square kilometers. The VIVA Oasis is an ongoing project which will start bearing fruit in a year.

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The Largest Oasis in Kuwait

News & Events

VIVA believes in the preservation and enhancement of the landscapes of Kuwait, and by sponsoring this environmentally friendly initiative, VIVA hopes to enhance Kuwait’s overall social, communal, environmental, and economic status. Buckthorn trees are known for their contribution to the area wildlife and make a useful and attractive contribution to a wildlife garden. Willows, on the other hand, are relatively

compact compared to other trees yet can grow to be forty five meters in height, and have trunks that can be as thick as eighty centimeters in diameter, providing excellent shading area.

The Kuwait Oasis team seeks to encourage and inspire individuals to act, as well as large companies, and government entities with the goal of measurably reducing carbon emissions and supporting sustainability in Kuwait.

VIVA’s strategy seeks to protect the environment and natural resources by promoting environmental awareness amongst its employees and the general public.

Annual General

Meeting

Annual General Meeting

News & Events

VIVA held its Annual General Meeting (AGM) at the Ministry of Commerce and Industry in Kuwait on 9 May, 2012. VIVA’s Chairman, Mr. Adel Al Roumi shared the company’s successes with its shareholders and the AGM approved the company’s financial results for the year ended December 31, 2011 as well as approving the auditors’ report. The AGM also approved VIVA’s balance sheet and profit and loss accounts for the financial year ended December 31, 2011.

VIVA has been successful in attracting more than one million subscribers to its network in less than three years, attaining 20% of the Kuwaiti telecommunications market share by the end of 2011, and has become the second largest data service provider in Kuwait. VIVA expressed its appreciation to the entire

VIVA family and its partners, customers and shareholders, who are part of the company’s success in 2011.

The General Meeting elected the VIVA’s new Board of Directors that consists of Adel Al Roumi representing Kuwait Investment Authority, Abdelmohsen Al Kharafi representing Zakat House, Ahmed Al Turki representing the Public Authority for Social Insurance, and Zeyad Al Otaibi, Khaled Al Jassar, Amin Al Shada, and Ghasan Hasbani representing Saudi Telecommunications Company. Following the General Meeting, VIVA’s Board of Directors held its first meeting for the second session to discuss the Board’s formation, which resulted in the appointment of Mr. Adel Al Roumi as Chairman of the Board and Dr. Zeyad Al-Otaibi as Vice-Chairman.

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Paying Tribute to the Late Samir Saeed

News & EventsLaunching the First App Club in Kuwait

News & Events

Paying Tribute to the

Late Samir Saeed

Launching the First App

Club in Kuwait

In honor of the memory of the late Samir Saeed, an icon of Kuwait sports and the goalkeeper of the Kuwait National Team and the Arabi Club, VIVA has renamed its internal ‘VIVA Soccer League 3’ to the “Samir Saeed Soccer League” this year. The entire soccer field was rebranded to remind the participating players, their friends and family of the late champion and his major athletic achievements.

Kuwait felt a huge loss when Samir Saeed passed away. Samir Saeed was recognized as the best goal keeper in Asia, and ranked 8th amongst goal keepers in the world. His tragic and untimely death following an accident affected many people.

VIVA concluded the Samir Saeed Soccer League with VIVA 55 crowned champion after scoring the decisive goal in the shootout and beating VIVA POSSIBLE on penalty kicks after a 2 - 2 draw.

The Samir Saeed Soccer League had 16 teams with ten players each participating in this year’s championship which attracted huge crowds of football fans. Teams competed from April 16 to May 21, 2012 at the Corner football fields.

The final game was preceded by a friendly match between players from the National Kuwaiti team along with VIVA Executives which was attended by VIVA’s Chief Executive Officer, Salman Bin Abdul Aziz Al-Badran, VIVA employees, their families and friends. The spectators were all entertained by renowned presenter Mubarak Al Dousary and all gained a chance to enter a raffle draw to win one of many attractive prizes.

The National Kuwaiti team was represented by Osama Hussein, Khaled Al Fadhli, Hamad Al Saleh, Hussein Al Khodary, Jassim Al Huwaidy, and Dr. Tarek Al Jalahma, in addition to, Shehab Kankony, Faraj Laheeb, Nawaf Bakheet, Khaled Abdul Quddous, Abdullah Al Sabty and Waleed Ali.

VIVA rewarded the champions of the Samir Saeed Soccer League with an all-expenses paid trip to Manchester to see Manchester United football team play in one of their home games at Old Trafford next season.

VIVA has become the first local telecom operator to sponsor 15 year old Abdulrahman Al Zanki, the local app designer who has become an international phenomenon with the success of his app, Doodle Destroy. As a direct result of this, and as a way to encourage young Kuwaiti talent, VIVA recently announced the launch of the VIVA App Club with Abdulrahman, holding the first training session of the club on Saturday, 21 April.

The VIVA App Club is the first club of its kind in Kuwait to cater specifically to application developers. VIVA is committed to developing Kuwaiti talent in this exciting area and is especially proud to be the first Kuwaiti company to officially recognize Abdulrahman’s skills. His world-wide success with Doodle Destroy has been an inspiration for young application designers everywhere and an example of what Kuwaiti youth can achieve, using initiative, commitment and creativity.

VIVA has sought to utilize Abdulrahman’s incredible talent through coaching club sessions over three months, hosting up to 60 app developers from the age 13 -18 years. The club will arrange workshops on a bi-weekly basis, and will include topics such as ‘basics of app development’ and ‘steps to create your own application’ which will guide young application developers to pursue their talent creatively. The first session took place on 21 April and welcomed 20 young developers, who got a first-hand experience from Al Zanki on how to build an app. Further sessions have allowed the creative young people to present their app ideas for review by Al Zanki and the VIVA team.

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Drawing a Smiles on Children’s Faces

News & EventsSponsoring Hala February Festival

News & Events

Drawing Smiles

on Children’s Faces

Sponsoring

Hala February Festival

VIVA recently hosted a visit by a party of children from 12 countries at its headquarters as part of the 5th Orphans Forum activities organized by Zakat House. The event took place on 10 April 2012.

The 5th Orphans Forum activities organized by Zakat House hosted orphans from: Egypt, Yemen, Lebanon, Morocco, Jordan, Djibouti, Mauritania, Mali, Sudan, Bangladesh,

India and Ceylon. The children were selected because of their outstanding achievements in areas such as academic excellence, Quran or Hadith memorization, sciences, and sports.

VIVA believes in the importance of community initiatives and will continue to support various social activities that enable the company to become an integral part of Kuwait’s community.

VIVA is getting very well known for its support for Kuwait’s culture and society, and as part of this initiative the company sponsored the Hala February festival earlier this year, a month long celebration of the Kuwait National and Liberation days. The festival featured national celebrations which included cultural and poetic forums where intellectual thinkers and performers gathered and shared the happiness and importance of Kuwait’s independence and liberation anniversaries with Kuwaiti society.

Hala February activities included a Sesame Street show, visual illusion show, a children’s play, and Al Afasi’s religious readings.

In addition, VIVA invited the general public to the biggest stand-up comedy show in Kuwait, featuring distinguished Saudi comedian Fahad Al-Butairi, one of the brightest emerging talents in the region, along with Arab American comedian Aron Kader, known for his comedy act in Axis of Evil, and Saudi comedian Ibrahim Kherallah, one of the stars of ‘Arabs Got Talent’ TV show who entertained the crowd with their latest jokes and anecdotes.

Crowds attending the various festival activities were entertained and enjoyed a month of celebration and joy.

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As part of a program that aims at developing the skills of its employees, VIVA’s Human Resources sector developed a wide range of training programs that were tailored for its employees that will ultimately enable VIVA to offer the best telecoms services in Kuwait.

The training programs included courses such as: Telecom Mini MBA; The Complete Course on Leadership; Personal Skills for Professional Excellence; Sales Manager Program; Sales Force Development Program; Products & Services Refreshment Program; Finance For non-Financials; Competitive Selling Skills and Business Presentation Skills. These courses were specifically designed for employees to develop their competencies in areas such as telecoms business environment and strategy, emerging technologies, finance in telecoms, leadership and management, as well as customer focus and marketing.

VIVA is proud of its employee-focused internal strategy, and the company plans to continue to support and assist its employees so that they can successfully adapt to future telecom trends, resolve

crises, and respond effectively to new customer needs both now and in the future. VIVA is committed to helping develop its employees’ practical knowledge of the telecoms industry, and encouraging them to use the knowledge they have learned within their working environment.

VIVA organized a successful two day walk-in interviews event where it welcomed young Kuwaiti professionals and interviewed them for 10 minutes each. This event was initiated by VIVA’s Human Resources (HR) team and held at Hotel Missoni in Kuwait, on 15 and 16 May 2012.

As a Kuwaiti company, VIVA is committed to recruiting and developing Kuwaiti talents as well as investing in community initiatives that encourage young people to join the telecommunications sector. The HR team was very pleased with the outcome of the two day Walk-In interview event, whereby the team interviewed more than 1,500 Kuwaiti candidates and gave them a short brief about the working environment at VIVA.

VIVA’s Human Resources, Marketing, and Public Relations teams worked tirelessly to ensure that all aspects regarding the Walk-In Interviews met the company’s objectives through a rigorous two

day interview screening process, and identifying talented young Kuwaitis who will be good candidates to join the VIVA family.

Organizing Walk-In Interviews

News & EventsHonored for its Kuwaitization Efforts

News & Events

Organizing

Walk-In Interviews

Honored for its

Kuwaitization Efforts

Investing in its Employees

As part of VIVA’s ongoing commitment towards the Kuwaiti youth, and striving to encourage local talent to play an active role in the development of their economy, the company has signed a memorandum of understanding with the Manpower and Government Restructuring Program (MGRP), to implement the government’s policy that aims at providing job opportunities for Kuwaitis in the private sector.

Both VIVA and MGRP have agreed to work together, within a framework of specific programs, to open the field of employment in the company to young Kuwaitis.

In light of this agreement, VIVA has been honored by Manpower and Government Restructuring Program (MGRP) for successfully reaching the required percentage of Kuwaiti nationals in its workforce. The agreement commits VIVA to focusing on ensuring that the number of Kuwaiti employees will be at least equal to, if not greater than, the minimum percentage specified by the MGRP, utilizing its human resources database. Additionally, VIVA is committed to supporting small businesses and entrepreneurs through the database provided by the MGRP by creating a training program for these businesses. Lastly, the company will help to contribute to the summer student training program organized

by the MGRP every year by providing training opportunities within VIVA.

Kuwaiti graduates will be given a career boost with internships right out of college through VIVA’s training programs, which will eventually help them further develop their skills and acquire job placements in the fields of their choice.

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News & Events News & EventsHonoring its Exemplary Employees Hosting STC Internal Audit Workshop

Honoring its

Exemplary Employees

Hosting STC

Internal Audit Workshop

VIVA recognizes the importance of its human capital and seeks to recognize outstanding performance across the company.

As a part of this, VIVA’s management has honored team members from its human resources, marketing, public relations and shared services departments who have worked tirelessly to ensure that all aspects regarding the recent Walk-In Interviews in May met the company’s objectives and ensured the event’s success. Over a two day period, VIVA’s Human Resources team interviewed more than 1,500 Kuwaiti candidates and gave them a short brief about the working environment at VIVA.

VIVA also recognized the tremendous efforts put forth by the company’s employees who contributed to the success of the InfoConnect exhibition, which took place in January & February. Participating employees received a certificate of recognition and a handset for their hard work and high level of professionalism in dealing with enquiries from the many visitors to the exhibition, which took place at Kuwait’s International Fair Grounds in Mishref.

Last April, VIVA hosted the STC Internal Audit workshop with executives from the wider STC Group. The workshop provided a platform for all participants from the Group to interact, share their experiences as well as discussing risk factors and challenges facing telecom companies and the possible solutions and internal controls that could be implemented.

The main topics discussed: Internal Controls and Fraud; How the Global Financial Condition is changing internal audit. Top 10 risks in telecommunication 2012 and maximizing the internal audit role.

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VIVA ELITE

Promotions & ServicesPromotions & Services

Treating its High Value Customers with Exclusive VIVA Elite Services

Always a Winner with “Win a Car Campaign”

Introducing Global Surf-On Roaming Rates

Kuwait’s FastestInternet Service

With increasing capabilities and services, VIVA’s customers are using mobile internet for business and social media usage more frequently than ever before, increasing their need to stay connected at all times even when traveling. VIVA’s latest roaming rates have been designed to meet this demand both cost effectively and seamlessly.

Customers now enjoy VIVA’s roaming services while travelling abroad in more than 50 countries without having to worry about their bills. The new packages are a convenient and affordable way for postpaid and prepaid customers who are using either a BlackBerry device or other smartphone devices to surf the internet while they travel in more than 50 destinations (selected countries and selected operators) and starting from just KD 9 per week.

The weekly “Global Roaming Surf-On” packages of 25 MB cost KD 9, and 60 MB at KD 18, while the monthly packages consist of 50 MB at KD 18 and the 80 MB at KD 30. For any additional internet usage during the validity period, customers will be charged 60 fills per 10 KB.

VIVA has launched a special Elite program providing its long-term high-valued customers with personal assistant services.

The new VIVA Elite service gives priority to Elite customers at all customer service centers. It also includes VIVA’s unique Concierge Services, which is free of charge for eligible postpaid customers and provides customers with services such as privileged access to a large number of VIP Airport lounges around the world.

This new service will be offered in the form of a VIVA Concierge membership card, which allows every eligible customer to access and enjoy the benefits of the variety of services being offered. The benefits of this service include: phone secretarial service, travel arrangements, online shopping, courier services, car registration, and many more services.

VIVA continues to invest in new technology making its record breaking internet service even better! The recently announced enhancements to VIVA’s internet service, Kuwait’s fastest, guarantees delivering data at speeds up to 42.2 Mbps.

With a VIVA connection, internet users can enjoy up to 42.2Mbps as maximum internet speed. VIVA’s unbeatable network speed allows customers to choose the price and package that suits them most. Prices start from KD 1 and up to KD 18 for VIVA’s Surf On and Internet Broadband package which allows prepaid and postpaid customers internet access. If customers exceed their free data usage, they can still stream through the internet and access social media websites as well as chatting and be charged only for the excess they use.

Always seeking to offer its customers the most attractive promotions, VIVA created the hugely successful “Win a Car Every Week” campaign targeted to prepaid customers rewarding them for their loyalty for using VIVA’s prepaid lines. This unique campaign, which has been running for over 8 months has previously rewarded customers winning the draw with a Jeep Cherokee, Mini Cooper Countryman, BMW 3 series, BMW X1, Mercedes Benz C180, and most recently the Chevrolet Camaro V6 2012.

To increase their chances to win a new luxurious car every week, prepaid customers can subscribe to the ‘Flavor of the Week’ which will be a ‘special service’ for that week allowing more opportunities to win every week.

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Department OverviewDepartment OverviewQuality Assurance and Project Management Office Overview

Quality Assurance and Project Management Office Overview

ISO What is it all about?

The Quality Assurance (QA) and Project Management Office (PMO) operate under the auspices of the Chief Executive Officer to promote best practices within the sphere of Quality Management System (QMS) and project management.

For PMO, our primary function is to coordinate the efforts between the various sectors within the company to ensure VIVA operates as a single unit, reduce waste of both financial and manpower resources and eliminate duplication of efforts. THE PMO also provide VIVA’s top management with updates through regular reports and verification of agreed deliverables at every stage of a project’s life cycle.

For QA, we have established best practices for QMS, reinforced ISO 9001:2008 standards for documenting what we do at VIVA through our policies, processes, procedures and work instructions. We work closely with our Internal Audit team to conduct regular audits thus ensuring issues or any non-conformities identified are corrected and communicated to the relevant stakeholders.

The synergy between QA and PMO can be demonstrated by the following examples; to fix an issue highlighted by QA may require a project which will be managed by PMO. QA will advise sectors and reinforce QMS for all projects.

In closing, we would like to sincerely congratulate all VIVA’s family for all the achievements attained thus far.

Most of you have probably overheard a colleague talk about ISO with reference to VIVA obtaining certification or audits being conducted by the Quality Assurance team. The big question is, “What is ISO really about”, and “what is the advantage of VIVA having an ISO certification.”

The word ISO is derived from isosceles as in isosceles triangle, a triangle of equal sides. ISO was first used by the International Organization for Standards in 1987. During the second world war countries had to pool their resources for the war efforts. For example Rolls Royce, a car company in England, made engines which were used in fighter planes made in America. They had to agree to a common “Standard” and thus the International Organization for Standardization was born in 1947 with their headquarters in Switzerland.

Let us fast forward to present day. The ISO family of standards which include 9001:2008 is a Quality Management System that provides a basic framework which can be applied to any business to increase the business’s ability to produce a product or a service with consistent quality.

VIVA’s re-certification for ISO 9001:2008 provides our organization with the basic framework to ensure the service which we deliver is in line with the highest quality as prescribed by International Organization for Standardization. The certification also gives our customers confidence in our products and services. By: VIVA Quality Assurance Team.

Quality Assurance & Project Management Office Representatives

1. Adina Theodorescu2. Mohammed Taleb3. Michael Molina4. Rod Ritson5. Naser Al-Shaibani6. Adnan Al-Shemmeri7. Ahmad Al- Murad8. Abrar Al-Otaibi 9. Tareq Al-Askar10. Abdullah Al-Mudhef 11. Afnan Al-Qattan12. Heba Al-Wohaib13. Arsalan Ahmad14. Awdah Al-Dousari15. Dwight Winkler

16. Fares Ammer17. Ghadeer Al-Qemlas18. Ismail Salmeen19. Jalal Al-Damani20. Nahla Al-Rushaid21. Paul Mathew22. Rami Abou Jaber23. Samer Fares24. Sandeep Mittal25. Yousef Al-Senan26. Deema Al Omar27. Abdulla Al Awadhi 28. Maysa Khunji29. Fay Al Sawaha

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New EmployeesNew Employees

Nour Nasser Muser Al-Enezi

Mohammad Jassem Mohammad Al-Muallem

Abdulrahman Mosaed Mohammed Mandani

Othman Dawood Sulaiman Al-Qenai

Ahmed Bader Ahmed Al-Tayar

Bader Jassem Zaid Al-Shayji

Omar Khaleel Saud Boareki

Sarah Adel Abdullah Al-Tararwah

Tareq AbdullahAli Akbar Bastaki

Mohammad Ahmad Abdulrahman Ibrahim

Khaled Tareq Khaled Eissa

Mohammed Jassem Mohammad Sadeq

Dalal Hussin Saleh Al-Saleh

Fahad Ateeq Sultan Al-Enezi

Mohammed Mejbel Mohammed Al-Rashdan

Abdulaziz Noman Faleh Al-Dhefeari

Fawaz Sami Yousif Al-Munaye

Dalal Foad Yousif Al-Ajeel

Abdulrahman Fahad Ahmmed Al-Failekawi

Ibrahim Saud Qatea Al-Shammari

Dhari Ahmmed alsayed Al-Refaei

Mayar Sulaiman Khalid Bo Hamad

Waleed Khalid Sulaiman Al-Abdullah

Jasem Mohammed Hossien Al-Mousa

Jasem Mohammed Hussien Al-Feilekawi

Moneara KalidSulaiman Al-Ruwaih

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Meet the TeamNew Employees

Meet the Team

Hassan Fadhel Abdullah Al-Baghli

Moudhi Bader Naser Al-Jeaan

Omar Khaled ‹‹Ali Al-Omran

Anas Mohammed Shafi Mohammed

Yousif Shebab Ayedh Al-Maimoony

Saud Bader Saud Al-Smait

Fahad Mohammad Abbas Mohammad

Nasser Jamal Nasser Al-Monea

Abdullah Yousif Abdullah Al-Houly

Mohammed Jawad Qambar Abdullah

Fahad Ahmed Mohammed Ameen

Nasser Qasem Ahmed Al-Mojady

Mosalam Jasem Mohammed Al-Mosalam

Abdullah Kayal: Sales Team Leader Mishari Al Fadhli: Store Representative

Hanan Al Rasheed: Store RepresentativeSabieka Al Farhan: Store Representative

Maryam Al Rayess: Store Representative

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مريم الريس: ممثل المبيعات

مشاري الفضلي: ممثل المبيعات

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