KPIs: Aligning Your IT and Business Objectives

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2

Housekeeping

Our speakers today:

Tricia PatteeVP of Product Management

Michael McCrackenVP of Advanced Solutions

• Business Alignment Criteria• Common Approach Challenges• Common Tool Challenges• Defining IT objectives• Proposed Strategies

Agenda

“64% of executives think that IT must better understand business goals.”

“47% believe that business goals are going unsupported by IT.”

“32% feel that IT is investing in areas that don't support the business.”

Source: Info-Tech Benchmarking and Diagnostic Programs

• Reactive• 24x7 global support needed• System focus (vs. business

service focus)• Decentralization

Common Approach Challenges

• Complexity• Maintenance• Hybrid• Silos• Traditional IT vs. Cloud IT

Common Tool Challenges

Adopt a business services perspective

Before you start…

• End User Experience• Automation• Network & Applications• System Resources

Adopting a business service focus

Business value

Business Alignment Criteria

Communication

Value measurements

Governance

Partnership

Scope & Architecture

Skills

• Understand the business objectives

• Right-size your strategy• Establish a commitment to

execution• Build a culture that supports the

objectives

Defining IT Objectives

• Continually improve availability• Establish performance baselines• Monitoring is proactive and

predictive• Provide accurate performance

reporting• Tools are cost-effective

Common IT Objectives

Old NewUp-time Response time to view

website content

Server performance Application performance & availability

Server ping-time Average time for a user login

Domain controller up-time Number of minutes that users could not authenticate using Active Directory

Key Performance Indicators

• Identify business drivers• Create IT vision• Access current alignment• Identify alignment gaps• Prioritize IT initiatives• Evaluate implementation options• Create migration plan• Adjust IT strategy

Proposed Next Steps

• Alignment• Informed investment decisions• Timely development• Improved credibility• Elimination of redundancy

The Results

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For more information on how HOSTING can help you align your IT and Business goals, go to:www.hosting.com

Q&A