konica minolta 920

of 110 /110
bizhub PRO 920 - ALL ACTIVE SOLUTIONS September 2008 Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT. This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us. SSD SUPPORT SOLUTIONS

Embed Size (px)

description

SUPPORT SOLUTIONS

Transcript of konica minolta 920

SSD SUPPORT SOLUTIONS

bizhub PRO 920 - ALL ACTIVE SOLUTIONS September 2008This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO 920Solution ID TAUS0701528EN*

Abnormal noise or odorSolution Usage

Description Abnormal noise, toner spill or F23 code. Solution CAUSE: The conveyance idler shaftfor recycle toner conveyancefalls off. When thee-clip which fixes the shaft cannot rotate with the shaft, the e-clip gradually scrapes the surrounding shaft surface. The e-clip is detached and the shaft falls off. I f this occurs, toner cannot be output from cleaner and abnormal noise is generated. Since waste toner cannot be collected, excessive loadon thedrum drive system may occur causing the F23 indication.

SOLUTION: Nip spacer/B (p/n 56AA1770) wasinstalledbetween the bearing and the spacer to decrease sliding resistance of the e-clip. By doing so, the e-clip rotates with the shaft. Notes : 1.Replace the e-clip with a new one. 2. If the e-clipgroove in the conveyance idler shaft is badly worn, replace the shaft as well (p/n 55VA5703). 3. Refer to attached file for the procedure. Replacement time: approx. 10to 15 minutes. 4. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 5. Thecountermeasure has not been applied to the following bizhub PRO 920 machines. SERIAL NUMBERS 57GA00001 - 57GA00069 57GB00001 - 57GB00049 57GE00001 - 57GE00738 57GF00001 - 57GF00449 57GL00001 - 57GL00013 57GN00001 - 57GN00012 57HE00001- 57HE00141

Solution ID Description

TAUS0800676EN*

Solution Usage

Abnormal noise and J72-48 when performing half-fold.

Solution CAUSE:Idling Gear/2 is worn. SOLUTION: Replace the current Idling Gear/2 and associated parts with the improved/modified parts. See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

2

bizhub PRO 920Solution ID TAUS0641163EN*

Breakage, damage, malformed, removed partSolution Usage 0

Description Thermostat replacement precautions for all models using Faston Terminals. Solution CAUSE: Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt. SOLUTION: See Bulletin Number 5005 for details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

3

bizhub PRO 920Solution ID TAUS0648753EN*

Controller - no or slow print, scan failure, garbled data, lockup, d/ iSolution Usage 4

Description SC49-10 upon installation of the print controller. Solution CAUSE: The IC-203 hard drive must be formatted in TECH REP mode. Note : If unable to access TECH REP mode, power the machine OFF, hold the Utility key and power the machine ON. SOLUTION: Format the IC-203 hard drive.

Solution ID

TAUS0702992EN*

Solution Usage

4

Description "HTTP 400 Bad Request" error message when trying to browse to the controller via PageScope Web Connectionusing Microsoft Internet Explorer 7with Microsoft .Net Framework 3.0 installed on a Microsoft Windows XP SP2 workstation. Solution CAUSE: Bug in controller firmware. SOLUTION: Install minimum version 21-COS0 (IC-203) or 31-COS0 (IC-611) print controller firmware. The firmware files (IC-203 - 27.4MB) or (IC-611 28.6MB) and corresponding Release Notes are attached. Notes : 1. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 2. The latest version firmware or system software is also available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD

Solution ID

TAUS0702690EN*

Solution Usage

1

Description Intermittent SC49-01 and/or SC49-04 codes.

Solution PROBABLE CAUSES: 1. The hard drive has failed. Re-flash the IC-203 firmware. Replace the hard drive as needed (p/n 56UA-9200). Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. The IC-203 HDD needs to be formatted. Format the IC-203 HDD by performing the following: a.Enter Tech Rep Mode. b.Press IP Hard Disk Format. c.Press IP HDD Format. d.Select ALL and Yes to format. Note : If the machine will not enter Tech Rep Mode, power OFF the machine and power ON while holding the Utility key. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0652155EN*

Solution Usage

0

Description When printing an 11x17 job with MicroPress, the job fails with an invalid eject count error in the system events log. Solution CAUSE: Incorrect dipswitch setting. There is an inconsistancy in page counts between the MicroPress and main body due to the MicroPress single-counting and the machine double-counting large size paper. SOLUTION: Set dipswitch 4-7to 0 for the bizhub PRO 920 to single count large size paper. IMPORTANT : This issue has been fixed in MicroPress version 7.0.1.1 and later for the bizhub PRO 1050. Please install the latest version of MicroPress.The latest versionis available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

4

bizhub PRO 920Solution ID TAUS0800373EN*

Controller - no or slow print, scan failure, garbled data, lockup, d/ iSolution Usage

Description Tandem printing not functioning but, tandem copying functions. Solution CAUSE: Incorrect system code on the IC-203. SOLUTION: For tandem printing to function the IC-203 controller system code must be at version 20 or higher. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD

Solution ID

TAUS0801277EN*

Solution Usage

Description When a print job with Per Page selections is sent to a User Box and an interruption (paper jam, paper tray empty or finisher tray full) occurs, the Per Page settings are dropped from the print job. The job will complete but without the selected output functions. Solution CAUSE: System code and print driver update required. SOLUTION: Please download and install IC-203 system code version 21-COT0 and PostScript print driver version 2.9.0.0. The system code and printer driverare available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us) Support & Drivers tab (for the driver)or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ron Reed, CSC/SSD

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

5

bizhub PRO 920Solution ID TAUS0618404EN*

Dirty image - Spots, banding, streaks, smudged or backgroundSolution Usage 4

Description Dark band from front-to-rear, normally on the first print of a run. Solution CAUSE: The cleaner shaft holders (bearings) for the toner guide brush are seized resulting in improper brush rotation and a loss of ground to the brush. SOLUTION: Replace the shaft holders front and rear (p/n 55VA 7502 0) and ensure there is a clean path to ground. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0701529EN*

Solution Usage

2

Description Toner spill occurs from lower casing of the drum carriage (developing section) after installation of RC-501. Accumulated toner in the developing unit and the lower casing of the drum falls on the guide plate of the transfer/separation unit. Solution CAUSE: Toner is accumulated in the recycle pipe due to failure of RC-501 recycle pipe installation.

SOLUTION: There are two steps to the procedure: 1.Shorten the pipe to the recycle tank (see the photos below). 2.Pinch the recycle pipe with fingers and check the toner clogging. If the toner is clogged in the recycle pipe, clean it (see the attached file for the cleaning procedure). bizhub PRO 1050 :

bizhub PRO 920 :

Note : To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

6

bizhub PRO 920Solution ID TAUS0702958EN*

Image delay, advance, shift or skewSolution Usage

Description When sending mixed originals using the scan function (Scan to **), the original direction settings -[Normal] [Upside down] -are not reflected and images are not rotated as specified (images are output in landscape). Solution CAUSE: Firmware upgrade required. Example of symptom When scanning A4 and A3 originals specifying [Mixed Original] and original direction [Normal]:

Output:

SOLUTION: InstallImage control program firmware version 40 or later (bizhub PRO 920) or Image control program firmware version 50 or later (bizhub PRO 1050/1050e and PrintCenterProTM 1050/1050plus)and set the software dipswitch 40-7=1. Note : The latest version of firmwareis available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution from KMBT, Japan.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

7

bizhub PRO 920Solution ID TAUS0700453EN*

MiscellaneousSolution Usage 599

Description NVRAM Troubleshooting Procedure used to identify NVRAM problems. Solution bizhub C250/C252/C300/C350/C351/C450 NVRAM trouble codes (C-D3xx codes) can occur at any time. Mostly these codes happen when updating firmware. A NVRAM Data Restore procedure was announced a few months ago to address these codes: Stop, 0, 7, 1, 3, 9, * What this procedure does is take a good image of the NVRAM off the MFP board (created when you performed the NVRAM Data Backup) and restore it to the NVRAM. There are approximately 30 registers that can be corrupt, so the above procedure may have to be done as much as 30 times. WARNING : If a corrupt NVRAM is suspected, DO NOT perform the NVRAM Data Backup. This will take the corrupt NVRAM image and back it up to the MFP board. If this is done, and the NVRAM is replaced, the corrupt data that was just backed up will be transferred to the new NVRAM. If this is the case then the NVRAM and MFP board will have to be replaced as a set. Known unrecoverable NVRAM symptoms: 1. Stuck on hour glass screen 2. Incorrect meters 3. When performing the NVRAM restore procedure the codes repeat themselves Note : One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes. It is HIGHLY recommended to install a quality power line conditioner on these machines. Known fixes for various codes: C-D36E and C-E002 Install Phase 3.01 firmware (H5 or H6 depending on model). If a corrupt NVRAM is suspected, please try performing a Data Clear. This can be found in the Tech Rep mode. IMPORTANT : All programmed addresses will be cleared. Please backup the address data using PageScope Web Connect to backup the data before performing the Data Clear. If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero. This is unrecoverable and the correct meters cannot be input. 8020/CF2002/8031/CF3102 Codes C-3C00 through C-3C40 indicate a corrupt BRU Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to main body cable. 8050/CF5001/bizhub PRO C500 The NVRAM for the C500 cannot be replaced in the field. The only way to correct a corrupt NVRAM is to send the OACB, NVRAM, and PRCB into Konica Minolta to be reset. Known defective NVRAM symptoms: 1. Meters or default adjustment values are extremely high. 2. Adjustments do not hold after powering the machine OFF/ON. Note : On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family. This will save significant time and expense in getting back the machine in working condition. bizhub 200/250/350 Common symptoms when NVRAM replacement may be necessary: 1. Machine not going to ready state. 2. Not printing to a host name with DHCP. 3. Not scanning to E-mail. 4. On startup, abort code 0x0000999a. 5. Abort code 0x00f00b00. 6. Not printing. 7. Machine rebooting every few minutes. 8. Screen freezing in KM logo. 9. Keep losing machine settings when power OFF. bizhub 420/500 Common symptoms when NVRAM replacement may be necessary: Note: First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms: 1. Screen freeze in KM logo. 2. Fax unit locking up the copier or not recognized. 3. C-E084 error code. 4. Cannot PING the copier. 5. C-D203 error code. 6. Display resetting to Japanese. 7. Losing network settings after firmware upgrade. 8. C-E002 error code. 9. Scan to email or FTP. 10. Loss of adjustment data. 11. Total counter is reset. 12. Display TCR adjustment. 13. C-284x error code. bizhub 600/750

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

8

bizhub PRO 920Common symptoms when NVRAM replacement may be necessary: 1. Screen freeze in KM logo. 2. Cannot recognize DF. 3. Error code SC2203. 7145/7255 Common symptoms when NVRAM replacement may be necessary: 1. Blank screen. 2. Loss of E-mail addresses. 3. Loss of settings. 4. Error code E56-01.

Miscellaneous

Ordering Procedures : Call the SSD Hotline at 800-825-5664, to open a Problem Ticket. Go to www.mykonicaminolta.com and select Service tab => Warranty, Repair & Special Programs => RA Form. Fill out the RA Form. IMPORTANT NOTE : All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated. If a request is received without an established problem ticket number the request will be denied. Updates/Status : Call Logistics at 201-934-5339. Notes : a. Refer toattached Bulletin Number 5783 for more detail as well as theattached RA form. b. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Cesar Jimenezand Ed Bellone, Production Print/SSD

Solution ID

TAUS0656768EN*

Solution Usage

47

Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista-compatible drivers?

Solution Please refer to the Windows Vista Hardware Compatibility List for Printers & Scanners. For EFI legacy products that will not receive a Vista-specific driver, refer to the following statement: "The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista. However, these drivers will work on the 32-bit version of Windows Vista with minor issues." Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly. Notes : 1. If a previous driver was Microsoft Windows XP WHQL certified, Microsoft also honors the digital signature (CAT file) on Windows Vista. 2. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 3. The Windows Vista Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html 4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD and Jim Behrends, Production Print/SSD

Solution ID

TAUS0701604EN*

Solution Usage

19

Description NVRAM/BRU replacement form. Solution The online NVRAM/BRU Replacement RA/Claim formis referencedin attached Bulletin Number 5783. Notes : 1. AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM/BRU ORDER ONLINE. All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated. If a request is received without an established problem ticket number, the request will be denied. 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

9

bizhub PRO 920Solution ID TAUS0701261EN*

MiscellaneousSolution Usage 13

Description How to set up Scan to SMB in Microsoft Windows Vista. Solution Microsoft Windows Vista has a Public Folder Sharing function to make the setup easier than the previous OSs. Follow the procedures below. At the Workstation/PC: 1. Right-click on the Network icon on the desktop. 2. Select Properties. 3. In the Network and Sharing Center, and then under the Sharing and Discovery title, click on Public Folder Sharing. 4. Click on 'Turn on sharing so anyone with network access can open, change, and create files'. 5. Click Apply (Click Continue to the 'Windows needs your permission to Continue' message). 6. Create the folder and set to share. Click on the 'This Computer' icon in the Network and Sharing Center to display the available hard drives or local disk(s). 7.Double-click on the desired disk and create a new folder. 8.Right-click on the new folder and select 'ShareIn the File Sharing' dialog box. Make sure the desired user(s) are displayed and/or added as needed. Set the permission level to Co-owner to allow writing rights. 9.Click on Share and then (Click 'Continue' to the 'Windows needs your permission to Continue' message). At the engine (direct input): 1. Press the Scan button on operation panel. 2. Touch Direct Input tab. 3. Touch Scan to SMB. 4. In the host name field enter theTCP/IP address of the target PC. 5. In the Destination Folder enter the shared folder name. 6. in the User ID field enter the valid workgroup or domain User Name. 7. In the Password field enter the user Password. 8. Press Start. Note : For more information on Microsoft Vista File and Printer Sharing technologies, go to http://www.microsoft.com/technet/network/evaluate/vista_fp.mspx SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID

TAUS0703092EN*

Solution Usage

6

Description eCopy compatible machine models, firmware and TWAIN drivers list. Solution Please refer to attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Notes : 1. The latest version firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD and Bill Hall, Workgroup/SSD

Solution ID

TAUS0650971EN*

Solution Usage

4

Description Where is the extra memory for the main body installed? Solution The main body comes with a 40GB hard drive; 10GB is used for scanning purposes and 30GB is used for Job store. EM-701 is a 256MB Upgrade Memory for Controller (PCL) printing (Item#7640000942) note = ''; if (note != ''){ ArrNotes[x] = note; x++; window.document.write(" " + x + " "); } or the PS-503 PostScript 3 Kit with 256MB Memory (Item#15RL)not for the main body. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

10

bizhub PRO 920Solution ID TAUS0657371EN*

MiscellaneousSolution Usage 4

Description Citrix compatibility. Solution Please refer to the attached Citrix compatibility list for additional information.Some products not listed below arelisted in the document.It covers other MFPs and Controllers like the bizhub C350/C353/C253/C203, the bizhub PRO 1050/920, the bizhub 600/750/360/420/500/162/180/210, IC-303 and IC-409. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . IC-202 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe PostScript driver version 1.0.0 or the PCL driver version 1.01 the print controller can be used without restrictions. IC-203 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Presentation Server 3.0 environments with the Microsoft Word 2003/Excel 2003 and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe PostScript driver version 2.0.28 or the PCL driver version 2.0.0, the print controller can be used without restrictions. IC-205 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used with the following restrictions: 1. Cancelled print jobs may stay in queue when using the GDI driver. 2. The printer icon may disappear when cancelling a print job when using the GDI driver. 3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver. IC-302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. IC-401 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PostScript driver version 1.0. The following restrictions: 1. The mixed media function may not be used. 2. Enabling the "Delete pending print jobs at logout" on the Metaframe server does not result in the print jobs being deleted. 3. Print job access codes should not be used. IC-402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The following are restrictions that were found: 1. Custom Size setting is not available. 2.Owner Information, Lock Job and Copier store print functions are not available. 3. The client default settings are not saved. IC-405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 2.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were thatMedia Mixed function is not available by network printer. IC-611 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe driver version 1.0.0.7 or the PCL driver version 1.0.1 the print controller can be used with the following restrictions: 1. The watermark function will not function when using the PCL driver. 2. The PostScript Visual driver is not available with Microsoft Windows 2003 Server. 3. Booklet mode may not function when called within Adobe Acrobat. IP-901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction: The watermark feature will not be available on a locally installed printer.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

11

bizhub PRO 920

Miscellaneous

bizhub 200/250/350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the print controller can be used with the following restrictions: 1. The custom paper size setting is not available. 2. The default selections made on client workstations will not be reflected on the printer properties screens. bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250 Tested withCitrix Metaframe. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6.No restrictions were found in testing.

Solution ID

TAUS0647790EN*

Solution Usage

3

Description How to install the EM-701 on the bizhub PRO 920. Solution The EM-701 expanded memory (Item#7640000942) note = ''; if (note != ''){ ArrNotes[x] = note; x++; window.document.write(" " + x + " "); } is not installed on the bizhub PRO 920; only on the IC-203. The bizhub PRO 920 uses the standard 40GB hard drive for overlays, watermarks and expanded memory. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID

TAUS0656454EN*

Solution Usage

2

Description How to update firmware on the bizhub PRO 920 (IC-203), bizhub PRO 1050 (IC-611) and bizhub PRO C6500 (IC-303) using the Internet ISW method. Solution To update firmware using the Internet ISW method (FTP) pleasereview the attached documentation. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0701258EN*

Solution Usage

2

Description Marks (black lines) on copies. Solution PROBABLE CAUSES: 1. Cleaning failure or blade flipping due toinsufficient toner coverage. Replace thecleaning bladewith the new-style drum blade (p/n 14RT56011F). 2. Cleaning blade is installed 'askew' since there is not enough run-out of thread at the base part of the blade positioning screw. Replace thescrew withthe new-style screw (p/n 56UA55830).

Solution ID

TAUS0701267EN*

Solution Usage

2

Description When loading ISWTrns on Microsoft Vista, USB is not available under Settings. Solution To enable the USB feature, perform the following: 1. Right-click the ISWTrns Icon created onthe desktop. 2.Select Properties. 3. SelectCompatability. 3. Select Run this Program in Compatability mode for Microsoft Windows XP SP2. SPECIAL NOTE : This solution was provided by Sean Jones of Meritech, Inc.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

12

bizhub PRO 920Solution ID TAUS0703268EN*

MiscellaneousSolution Usage 2

Description ISW Error Codes List Solution

ISW Error Codes

Error Code Description Action

01 There is an error in the command to ISW processing unit. Program is not executing normally. Restart from power ON and re-execute the ISW.

1F A program error is detected. Program is not executing normally. Restart from power ON and re-execute the ISW.

41 Input data format error Check the ISW transfer data file.

42 Invalid machine name input data Check the ISW transfer data file.

43 Invalid board name input data Check the ISW transfer data file.

81 Input device error such as input timeout. Check that the communication cable between input devices (PC or ISW Tool) is properly connected.

C1 Failed to erase flash ROM. (during ISW to image control board)

There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may have expired. Replace the image control board.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

13

bizhub PRO 920C2 Failed to write flash ROM. (during ISW to image control board)

Miscellaneous

There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may have expired. Replace the image control board.

Error Code Description Action

C3

ROM checksum error. (during ISW to image control board) The checksum result after program writing does not match the ROM checksum data of the ISW transfer data file. Restart from ISW. If the error persists, the ISW transfer data file may not be created correctly.

C4 Output device error such as output timeout An error was detected in the ISW board targeted at that time. Check the ISW board.

E1 Failed to erase flash ROM. (during ISW to printer control board and FNS control board) There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash ROM may have expired. Replace the targeted control board.

E2 Failed to write flash ROM. (during ISW to printer control board and FNS control board) There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash ROM may have expired. Replace the targeted control board.

E3 Communication error between image control board, printer control board, and FNS control board (during ISW to printer control board and FNS control board) Check the I/F between the image control board and printer control board, or I/F between the printer control board and FNS control board.

Error Code Description Action

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

14

bizhub PRO 920F80-11 Printer Control ISW not written Perform ISW data install

Miscellaneous

F80-21 VIF Control ISW not written Perform ISW data install

F80-30 ISW time-out Perform ISW data install

F80-31 ISW data error Perform ISW data install

F80-32 ISW write error Perform ISW data install

F80-40 FNS ISW not written Perform ISW data install

F80-41 ZU ISW not written Perform ISW data install SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0801272EN*

Solution Usage

2

Description Support for Account track, Secure print, and User authentication from Unix/Linux environments. Solution Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time. The availability of these options for Unix/Linux environments is being considered for future development. Please attachticket to this solution and provide the following information; 1. Product model number(s). 2. Now many products placed or being considered for placement. 3.What "flavor" and version of Unix/Linux operating system. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

Solution ID

TAUS0801324EN*

Solution Usage

2

Description Supporting bizhub vCare. Solution

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

15

bizhub PRO 920

Miscellaneous

Initial setup documents for vCare support are attached. The attacheddocuments were sent to all the BSCs. This information is for the BSCs only. It does not apply to dealers. Notes : 1. Please be aware that the bizhub C203/C253/C353/C451/C550/C650 support one-way communication. 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

Solution ID

TAUS0801706EN*

Solution Usage

2

Description Paper Test requirements. Solution 1. For initial test the dealer/branch must supply 1000 sheets of the media paper. Once the paper is received the Ticket is escalated toESS. 2. If the initial test does not have any issues then a second test can be done. The dealer/branch must supply enough media to cover 1/3 of a PM cycle. There is a charge involved to cover labor and supplies. The dealer/branch will be notified byESS before the test to communicate the charges. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0603169EN*

Solution Usage

1

Description Can NCR PAPER be used as copy paper? Solution Konica Minoltarecommends an NCR PAPER named Xero/Form II fromAppleton Papers in Wisconsin. Xero/Form II is a vegetable-based product that works extremely well. Note : For the bizhub PRO C500 and 920, refer to Bulletin #5349 . For the bizhub PRO 1050 series see Marketing Bulletin #05-GB-014 . To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS0627763EN*

Solution Usage

1

Description Vellum paper specifications. Solution Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided. The paper may run though the machine, however Konica Minolta does not support a particular brand of vellum paper. Note : Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum. This paper, in some cases is coated, and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies.

Solution ID

TAUS0647125EN*

Solution Usage

1

Description Printer driver support for Microsoft Windows 64-bit operating system. Solution The latest 64-bit printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Solution ID

TAUS0703682EN*

Solution Usage

1

Description eCopy ShareScan OP step-by-step installation instructions. Solution Please refer to attached install documentation for the step-by-step procedure and theeCopy compatible machine models, firmware and TWAIN drivers list. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

16

bizhub PRO 920Solution ID TAUS0800152EN*

MiscellaneousSolution Usage 1

Description Why, when inserting multiple pages from Post Inserter and attempting to subset staple, are all sheetsstapled? For example, if attempting to insert 3 sheets into a document and setting only the first 2 to staple, all 3 will be stapled. Solution It is not possible to apply subset finishing properties to a group of inserts, as the inserts themselves are a subset. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0800216EN*

Solution Usage

1

Description What is the part number for the RC-501 kit? Solution RC-501 Kit (p/n 14RU). The Mounting Kit for the bizhub PRO 920 (p/n 57GA-K010)may also be needed. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID Description

TAUS0800668EN*

Solution Usage

1

FS-504/FS-602/FS-604, Paper Exit Sensor wiring breaks. Solution CAUSE: FNS WIRING/1 (CN125) in the paper exit sensor section breakage due to excessive length. SOLUTION: The length of FNS WIRING/1 has been shortenedfrom 85mm to 20mm and is usedin conjunction with the CN125 WIRING extension. Wheninstalling themodified WIRING/1 harness (p/n 15JK90011E), theCN125 WIRING extension (p/n 15JKN12500) must be installed at the same time.See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID

TAUS0801490EN*

Solution Usage

1

Description Howto change the properties of the job via Job Spooler. Solution The properties of a job can not be changed via Job spooler. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0649752EN*

Solution Usage

0

Description Installation of Z-fold unit on the main body is difficult. Solution CAUSE: The height of the pin of the main installation stay and the groove on the Z-fold Unit are not even. SOLUTION: Install ZU-601/ZU-602 in the main body while lifting it upward by grasping the stay as shown in the picture. Refer to the attached document for a close-up view. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

SPECIAL NOTE : Solution contribution by KMBT (Japan).

Solution ID Description

TAUS0649755EN*

Solution Usage

0

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

17

bizhub PRO 920Front door of Z-fold Unit and Finisher does not shut properly (magnet attachment does not hold). Solution CAUSE: Position of magnet catch and magnet hold plate are not adjusted correctly.

Miscellaneous

SOLUTION: Order two magnet hold plates (p/n 300011191). Install one additional plate to the position where the one plate is currently installed. Order four flat washers (p/n 00Z61040). Insert two washers for each screw and fix them on the backside of the actuator with screws.Please refer to attached document for location. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Two magnet hold plates and a new actuator have been enclosed for newer ZU-601/ZU-602. Length from the bending part has been elongated for the new actuator. Therefore insertion of flat washer is not necessary. Serial number cut in of the modified units: 15KW00203/15KV00501/15KT00001 . SPECIAL NOTE : Solution contribution by KMBT (Japan).

Solution ID

TAUS0800400EN*

Solution Usage

0

Description Preventing the write from crashing on the AS/400. Solution In order to prevent the write from crashing on the AS/400 read the following IBM bulletin. Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer. The recommended setting for Inactivity timer should be set at some value other than *NOMAX so that the connection will be closed during periods of no activity. Even if not sharing on the network, *NOMAX can cause problems with the writer connection. The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP/IP transmission delays and printer processing delays. The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory. Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error. Note that intervention errors do not stop the print process. If the Printer Error Message parameter in the Device Description for the writer was set to *INQ , then the intervention will require an operator input to retry or to cancel the writer. (At R370, the Printer Error message is not recognized on ASCII printers. Change the User defined options parameter to ERRMSGINFO ). If the Printer Error Message parameter was set to *INFO , then the driver will continue to retry until the connection has been established or the TCP/IP has closed the socket or, in the case of a slow printer processor, the proper response is obtained which is either the printer is on-line or that the printer has received all the data. If the connection was eventually successful, the intervention message will be attempted to be removed from the message queue, and process will continue. Please set the Printer Error Message to *INFO and the User Defined options to ERRMSGINFO. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD

Solution ID

TAUS0656585EN*

Solution Usage

Description How to change annotation settings in the stamp/image overlay application. Solution To set up the annotations settings, perform the following: 1. Press the Utility key. 2. Select Administration Setting. 3. Select System Setting. 4. Select number 10 Annotation Settings.

Solution ID

TAUS0657020EN*

Solution Usage

Description What steps need to be performed when replacing the NVRAM? Solution Please perform the following after replacing the NVRAM: 1. Enter [Utility menu] by pressing the [Utility/counter] button. 2. Enter [Touch Panel Adjust] mode by pressing [5] of the hard buttons. 3. Adjust the touch panel. 4. Return to [Utility menu] by pressing [1] of the hard buttons. 5. Enter Service Mode. 6. Perform each setting in [System Input]. 7. Perform each adjustment in [Process]. 8. Perform each adjustment in [Machine Adjust]. 9.Power machine OFF/ON.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

18

bizhub PRO 920SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD

Miscellaneous

Solution ID

TAUS0658156EN*

Solution Usage

Description Can envelopes used as a paper source in the bizhub 600/750/920? Solution Envelopesare not a specified paper media for these models.

Solution ID

TAUS0700357EN*

Solution Usage

Description Firmware and system code versions required to support printing from MicroPress 7.0. Solution Firmware version 20_ABSO is required on the bizhub 920. System software 70 is required on the IC-203. RAW ports 5 and 6 need to beset for 9201 and 9202 configured for thecontroller and software DIPSW 48-1 set to OFF (0). Please see attached setup instructions and support bulletin. Notes : 1. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. The latest version system software is available on the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Solution ID

TAUS0701136GE*

Solution Usage

Description Are Citrix certified drivers available? Solution Citrix certified drivers are not available. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0701231EN*

Solution Usage

Description No paper lift from the second tandem tray on the LS-501/LS-502. No service codes are being indicated, and powering ON/OFF the copier does not clear issue. Solution CAUSE:Failedfaulty parts feature of the copier. If an error or service code goes un-cleared the copier will automatically isolate the option so copies can be made without the option. SOLUTION: To clear the issue with the tandem tray, perform the following: 1. Enter the service mode. 2. "Service mode menu screen" Press the [07 System Setting] key. 3. A sub menu appears on the right side of the screen. Press the [01 Software SW Setting] key on the sub menu. 4. "Software switch setting mode screen" Press the [up arrow], [down arrow] key or the numeric keys to select a DIPSW bit number. 5. Press the [On (1)], or [Off (0)] key to set the selected bit number ON/OFF. 6. Set DIPSW 33, bit 7 fromOn (1) to Off (0). 7. Press the [Return] key to return to the "Service mode menu screen" on which the sub menu was displayed.

Solution ID

TAUS0701265EN*

Solution Usage

Description Default HDD lock password information. Solution Thebizhub PRO 1050 and 920 series have the function to protect HDDdata, which is activated when the security enhance mode is enabled. This function is explained in the User's Guide (Security). However, the description about the default password (password when machine is shipped from the factory) is incorrect. Default password Wrong: 9-digit main body serialnumber Correct: 9-digit main body serialnumber + 23 space characters

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

19

bizhub PRO 920

Miscellaneous

However, there was afirmware bugcausing the default password tochange tothe '9-digit main body serial number'.This has been corrected by a firmware revision. Therefore, there are cases the default password may have been changed to the '9-digit main body serial number' unintentionally. To change the HDD lock password, input of the default password is required. Basically, it is possible to change the password by inputting the '9-digit main body serial number + 23 space characters'. If this password is not accepted, try the '9-digit main body serial number'. CAUTION : After changing the HDD lock password, be careful not to forget the new password. Note : Please ensure that the latest firmware update is installed. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ron Reed, ESS/SSD

Solution ID

TAUS0701525EN*

Solution Usage

Description It is not possible to make a print-at-onceifa TIFF file was directly printed without using a print driver such as PageScope Direct Print. Solution CAUSE:The image file was recognized as a custom size original.This occurs due to the bizhub PRO 1050/920 recalculating the image size as 600dpi instead of using the actual resolution of the TIFF file. SOLUTION: The bizhub PRO 1050/920has a function to calculate the original size of the TIFF image by using the resolution and pixel data in the tag information. However, it is not enabled as default. Changing the dipswitch settings (below) can enable/disable the function. However, it ONLY can automatically feed the matchedsize paper when the size was matched exactly in millimeter order. If the size differs 1mm, the machine recognizes it as a custom size and stops. DIPSW42-5 (0): Default setting. Recalculate the size by 600dpi. DIPSW42-5 (1): Uses tagged information of TIFF image to calculate the original size.

Solution ID

TAUS0701526EN*

Solution Usage

Description Why, even after disabling the IPP port, can itstill be detected as an open port when scanned by port scanning software? Solution The IPP disable function only disables the IPP print function, not closing the port itself. If port scan is done byusing any port scan software, the IPP port will be indicated as an open port even after disabling the IPP print function.Of course, no IPP print can be made after disabling it. Note :The next generation modelswill close the IPP port itself by disabling the IPP function.

Solution ID

TAUS0702037EN*

Solution Usage

Description Why the Staple function is grayed out on the FS-516 finisher. Solution If the subtray is selected it will disable (gray out)the finisher functions for staple and punch. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

Solution ID Description

TAUS0702347EN*

Solution Usage

After specifying a magnification and selecting Inter Sheet mode, the magnification is canceled when a document is placed in the document feeder. Solution CAUSE: Specification of the Inter Sheet function. When Inter Sheet is selected, AMS is automatically selected. Accordingly, the magnification set before selecting Inter Sheet is now canceled. For example: 1. On the basic screen, specify x0.950 magnification. 2. On the application selection screen, select [Sheet/Cover/Chapter Insert] => [Inter Sheet] => [Front Cover] => [Cover/Blank] then OK. 3. On the basic screen, [Auto x 0.950] is indicated in the magnification field. 4. When a document is placed in the document feeder, the display changes to the magnification that matches the document size and paper size (Automatic magnification selection). Note : When specified magnification + Inter Sheet mode (set by using above steps 1-3) are stored using Program, the same behavior (step 4) occurs after recalling the Program mode setting. SOLUTION: Select Inter Sheet before setting the magnification. 1. On the Application selection screen, select [Sheet/Cover/Chapter Insert] => [Inter Sheet] and set the desired sheet insertion mode. 2. On the basic screen, specifythemagnification to set. 3. On the basic screen, the magnification is indicated as specified (no indication of Auto). 4. The magnification display does not change when a document is

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

20

bizhub PRO 920placed in the document feeder. The document can be copied at the specified magnification. SPECIAL NOTE : Solution contribution by KMBT (Japan).

Miscellaneous

Solution ID

TAUS0702361EN*

Solution Usage

Description Where to findmanuals and other product documentation.

Solution Most documentation (manuals, etc.) can be downloaded from the MyKonicaMinolta.com Supported Models Library or from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab.

Solution ID

TAUS0702422EN*

Solution Usage

Description How to set up an FTP one-touch destination. Solution To set up an FTP one-touch destination from the main body, perform the following: 1. Press the SCAN key. 2. Press the FTP icon. 3. Press Address Input. 4. Enter the Profiles name, Characters for search, Password, Login, Host Address and File Path. Note : If anonymous is selected there is no need to enter a password and login name. 5. Press register. Note : For step-by-step procedures please see the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0702779EN*

Solution Usage

Description After ARPing LinkCom III, the LAN light still flashes and is not seen in PrintGuide.

Solution CAUSE: Incorrect procedure. SOLUTION: After ARPing the LinkCom box, PING the TCP/IP address in order to activate the ARP. The light will go solid and it will be seen in PrintGuide. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS

Solution ID

TAUS0702889EN*

Solution Usage

Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10.3.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

21

bizhub PRO 920Solution Please perfrom the step-by-step procedures mentioned in the attached PDF. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Miscellaneous

Solution ID

TAUS0703008EN*

Solution Usage

Description Why, whenusing scan functions (Scan to E-mail, HDD, FTP, SMB, Group), is the "space" and some other special characters"grayed out" on the file name input screen and cannot be used? Solution "Space" and some other special characters cannot be used for file name due to a limitation on the controller side. This is the functional restriction on the specification. Unavailable characters: "space" / ; : , \ ("grayed out" on the screen). SPECIAL NOTE : Solution contribution by KMBT (Japan).

Solution ID

TAUS0703276EN*

Solution Usage

Description Hard Disk Drive image extracting tool (archive job visualizer). Solution The format to save image dataon a main body HDD has been changed forintegrated machines (bizhub PRO 1050/1050P and bizhub PRO 920). Image datafor conventional models cannot be migrated over to integrated machines and vice versa. Due to this problem, there is a tool to covert image data on a HDD to data which can be handled on the PC. By connecting the built-in HDD in the main body to a PC and performing the batch process with this tool (attached), compressed image data on the HDDis converted to TIF files which can be handled on a PC. Note : This toolis also available via the Konica Minolta Download Selector (search for 'jv100'). Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by KMBT (Japan).

Solution ID

TAUS0703329EN*

Solution Usage

Description DF-606, PLEASE LOAD DESIGNATED PAPER 8.5x11 is indicated on the operation panel and paper is loaded in the paper trays. Solution CAUSE: Improper selectionsare set for the Auto Paper Type. SOLUTION: Perform the following procedure to resolve the paper tray problem: 1. Press the Utility key. 2. Press the System icon. 3. Press Function. 4. Press Feed Tray Setting. 5. Press Auto Paper Type Select. 6. Ensure the -- is selected above Normal paper. Normal should also be selected. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0703521EN*

Solution Usage

Description What is the I/O code to run the recycle pump motor (M24) used with the RC-501 kit? Solution The code to run/test the recycle pump motor (M24) in I/O mode is code 54, multicode 2. The code is found under the Peculiar Functions Sectionin the Tech Rep. Mode section of the Service Manual. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

Solution ID

TAUS0703616EN*

Solution Usage

Description Can preset paper color names be changed? Solution Default Paper Color choices names cannot be changed.Other paperscan beregistered with any name the customer would like in tray set-up, but they will all have to use one of the preset color choices.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

22

bizhub PRO 920SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Miscellaneous

Solution ID

TAUS0800008EN*

Solution Usage

Description When Tandem copying or printing, are two IC-203s required for proper operation? Solution Tandem copying or printing will function properly with one or two controllers (IC-203). SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0800167EN*

Solution Usage

Description What is the partnumber for the RC-501 waste toner collection box? Solution RC-501 waste toner collection box (p/n 14RTR70700). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0800168EN*

Solution Usage

Description What is the part number for the Transfer Separator Corona Unit Separator Assembly? Solution Transfer Separator Corona Unit Separator Assembly (p/n 57GA-270 0). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0800171EN*

Solution Usage

Description The incorrectdischarge wire is included in some PM kits. Solution D57GAPM500 (500 PM Kitforbizhub PRO 920)lot number H4524 contains the incorrect Discharge Wire (p/n 56UA26130). The correct part number for the Discharge Wire is 55VA26130. A replacement spare part is availableFOC. To obtain a FOC replacement, please contact Lisa Piazza at 1-800-456-6422 Ext. 2185 or via E-mail ( [email protected] ). SPECIAL NOTE : Solution contribution by Mahen Shukla, ESS/SSD

Solution ID

TAUS0800199EN*

Solution Usage

Description Thereis more than one tray with the same sizepaper andone of the trays must be set as the default ATS/APS tray. Solution To set default tray for ATS/APS mode: 1.Set tray priorityfor the "default" trayas highest priority: a. Press Utility/Counter key. b. Press Function Setting. c. Press Feed Tray Setting. d. Press Feed Tray Auto. Make sure trays under "ATS/APS Switch" are highlighted andset "Tray Priority" order. Note : Whichever tray is selected as the highest priority will become the default tray when Current is selected. 2. Set Current settings: a. Press Utility/Counter. b. Press Copier Settings. c. Press Reset Setting. d. Press Initial Setting. e. Press Current, then OK. f. Close setting screens. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

Solution ID

TAUS0800335EN*

Solution Usage

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

23

bizhub PRO 920Description When the engine runs out of paper and is not addressed it will cause the writer on the AS/400 to stop. Solution CAUSE: The writer on the AS/400 times outafter 170 seconds (by default)when MFP runs out of paper. SOLUTION: The following changes to the device description will cause the writing to ignore the time out and just report the error. 1.Pick one of the devices and end the writer and vary the device off. 2.Select the option that will allow you to 'Change Device Desc'. 3.On the first screen look for the 'Printer error message' parameter and change it to '*INFO'. 4.Page down twice and look for the 'User-defined options' parameter it should read '*IBMSHRCNN'; under thisadd ERRMSGINFO. 5.Start the writer and vary the device on and test.These changes must be done for the other device on the AS/400. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD

Miscellaneous

Solution ID

TAUS0800368EN*

Solution Usage

Description What is the user name and password needed when performing an engine capture via HyperTerminal? Solution The user name and password is konicaminolta/12345678. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0800374EN*

Solution Usage

Description RC-501, installation caution. Solution CAUTION : To prevent the possibility of the RC-501 waste toner hose from becoming plugged with toner, the following should be performed: Inspect the routing of the hose from the machine to the toner collection container. The hose should be in a straight path downwardfrom the machine to the collection container with no loops that will force the waste toner to travel in an upward direction. If necessary, cut the hose to remove excess length so thatthere is a straight downward path from the machine to the collection container. Also inspect the hose and insure that it is not clogged with waste toner. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD

Solution ID

TAUS0800403EN*

Solution Usage

Description How to print SAP R/3barcodes. Solution In order to print SAP barcodes, you need to have the barcode fonts installed on the MFP. This means that you need to purchase SAP compatible barcode fonts and install them onto the HDD of the controller. Currently the best andeasiestway to print SAP barcodes is to attached a device from Typehaus to the MFP. This device has been tested and it complete compatible with SAP barcodes. This device is so sophisticated that you need not configure it with an TCP/IP address, it will assume the TCP/IP address of the MFP and intercept the font call for the barcode and replace the call with the actual barcode fonts. Nothing else will be required. To Purchase this device contactTypehaus at: http://typehaus.com . Be sure to mention your affiliation with Konica Minolta. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD

Solution ID

TAUS0800433EN*

Solution Usage

Description IsMagneCote paper or magnetic backed paper supported? Solution MagneCote paperor magnetic backed paper is not supported. SPECIAL NOTE : Solution contribution by Marge McLea, ProductionCustomer Support/SSD

Solution ID

TAUS0800473EN*

Solution Usage

Description Is GBC pre-punched paper a supported paper type? Solution

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

24

bizhub PRO 920

Miscellaneous

At this time GBC pre-punched paperis not a supported type. If attempting to run this stock and a jamsoccurs, rotate paper to the 8.5x11R position or rotate image and run with holes on trail edge. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0800600EN*

Solution Usage

Description Can one-touch addresses be created from the main body NIC? Solution To configure the main body NIC perform the following procedure: 1. Enter Admin mode. 2. Press Machine NIC Settings. 3. Enter the IP address, subnet mask and gateway. 4. Connect the main body NIC to the Network. 5. Browse to the machine NIC IP address. 6. Select Machine Manager Setting. 7. Enter user name and password, admin, 00000000. 8. Select Scan Transmission Settings. 9. Enter the E-mail data into the Scan to E-mail settings and press Registration. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0800606EN*

Solution Usage

Description Special pop-up PCL drivers for Secure Print for the bizhub 750/600_IC-202 and bizhub PRO 920_IC-203. Solution Special bizhub 750/600_IC-202 and bizhub PRO 920_IC-203 pop-up PCL drivers are available that allow the Secure Print dialog window to pop-up when printing. To enable the Secure Print pop-up feature; Select [Printer Properties] => [Printing Preferences] => [Output Method] => Secure Print. In the Secure Print settings window, input some data (single character is OK) into the Secure Print ID field. Select [OK] => then [Apply] to save setting. Notes : 1. The data input into the Secure Print ID will not be listed in the Secure Print ID field when the Secure Print dialog box pops-up when printing. Please input the desired Secure Print ID and Password when Secure Print pops-up for printing. 2. These special drivers also allow pop-up functionality for Account Track and User Authentication. 3. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Konica Minolta bizhub 750/600 PCL version 03.00.00.17 for 32-bit Microsoft Windows 2000/XP/Server 2003 and Konica Minolta bizhub PRO 920 PCL version 02.00.0.06 for 32-bit Microsoft Windows 2000/XP/Server 2003. 4.Please see attached documenation for more information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

Solution ID

TAUS0800608EN*

Solution Usage

Description Additional information concerning "Custom Size Settings".

Solution In the Konica Minolta PCL driver, the "Custom Size Settings" can only be specified from the printer driver setup dialog box, which can be displayed from the "Printers" window (or "Printers and Faxes" window). Please refer to attached documentation for clarification. To viewthe PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan).

Solution ID

TAUS0800611EN*

Solution Usage

Description Additional information concerning PageScope Web Connection.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

25

bizhub PRO 920

Miscellaneous

Solution Additional information for bizhub PRO 920/IC-203 and bizhub PRO 1050 series/IC unit: 1. "Done Job List" maximum number. Maximum is 100 ([Print] and [Scan transmission]). If it exceeds 100, the jobs are deleted from old history. 2. Please note that "Done Job List" is all deleted when the main body poweris turned OFF. Note : Please refer to attached documentation for clarification. To viewthe PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Additional information for bizhub 360/420/500/IC-204 and bizhub 600/750/IC-202 1. "Job History" maximum number. Maximum is 100 in all jobs ([Print], [Scan], [Fax TX], [Fax RX] and [HDD/Memory]) total. 2. "Job History" display/non-display setting (after main body poweris cycled OFF/ON). Even if main body power is cycled OFF/ON, "Job History" is not usually deleted. However "Job History" can be set to non-display (data is deleted)by DipSW 24-1. DipSw 24-1 0: Display 1: Non-display SPECIAL NOTE : Solution contribution by KMBT (Japan).

Solution ID Description

TAUS0800666EN*

Solution Usage

Improvement in the exchange of the Toner Collection Box.

Solution To facilitate the exchange of the Toner Collection Box, Joint Pipe 1assembly and Joint Pipe 2 assembly are available. In accordance with this, Joint Pipe2 assembly has been added to the component partsfor the Toner Collection Box.See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS0800721EN*

Solution Usage

Description Can the default file name that is automaticallyassigned to scanned documents (when a file name has not been manually entered in the scan settings) be changed to a new default name? Solution This is not an option on the bizhub PRO 920. If this is a desired change please create a ticket by web submission or calling into the SSDHotline. Fill out the attached Product Change Request , scan and attach form to the ticket. To view the document(s), Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0800859EN*

Solution Usage

Description Serial number and meter reading location. Solution Serial number : Open left front door. Serial number is on bottom frame (below cooling fan). Meter : Open left front door. Meter is below operation panel. Note : Please see attachment.

Solution ID

TAUS0800933EN*

Solution Usage

Description LinkCom III items no longer available.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

26

bizhub PRO 920

Miscellaneous

Solution Please refer to the attachedMarketing Bulletinfor details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS0800956EN*

Solution Usage

Description Is scanning to an external memory device supported? Solution Scanning to an external memory device is not supported. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0801035EN*

Solution Usage

Description Claw assembly part number. Solution Claw Assembly(p/n 55VA29013). SPECIAL NOTE : Solution contribution by John Miller, Workgroup/SSD

Solution ID

TAUS0801371EN*

Solution Usage

Description The Equitrac system is not counting copies and prints. Solution PROBABLE CAUSES: 1. Incorrect driver settings. In the driver settings, change Output setting from Optimize for Speed to Optimize for Portability. Note : If the Microsoft Windows 2000/2003 printer driver is being used, change setting under 'Printing Defaults' on the server. 2. Failed ACDB. If no 24V DC pulse is seen with a test meter at the connector for the Equitrac system, check/replace the ACDB (p/n 56GA-9082R). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

Solution ID

TAUS0801411EN*

Solution Usage

Description Magnetic backed paper support. Solution Magnetic backed paper is not a supported medium. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID

TAUS0801433EN*

Solution Usage

Description DF-606, what is the part number for the original reverse sensor (PS309) and the original exit sensor (PS307)? Solution Original reverse sensorand the original exit sensorhave the same part number (13GA 933 1). The sensor mylar part number is 13GA 4643 0. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801547EN*

Solution Usage

Description How to configure Scantrip ver 2.2. There is no bizhub PRO 920 to select in the drop-down menu.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

27

bizhub PRO 920

Miscellaneous

Solution Select "SECURED"to set up the bizhub PRO 920 for scan to HDD. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

Solution ID

TAUS0801552EN*

Solution Usage

Description Which cableconnectsto the CCD unit? Solution The Parts Manual for the bizhub PRO 920 lists the correct part number as 57GA90561. The part is described as AD wiring.It is actually the CCD cable/wiring connection. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

Solution ID

TAUS0801567EN*

Solution Usage

Description Office Workgroup and Production Print - Basic Functionality Chart (Marketing Bulletin 08_GB_024). Solution Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print - Basic Functionality Chart (see attachment). This chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems. This at-a-glance chart will be helpful to determine product families, standard and optional features, print and scan PPM speeds, copy, print controller, local and network scanning destinations and lastly fax functionality. Models associated with the chart are: bizhub 160, 161f, 181, 200, C203, 250, C253, 350, C353, C353P, 360, 421, C451, 501, C550, 600, C650, 750 and bizhub PRO C5500, C6500, 920, 1050e. This chart will be associated under Support Materials or individual product pages for each model listed on MyKonicaMinolta.com. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS0801605EN*

Solution Usage

Description When recalling and printing a job that has been stored on the HDD while being output, "Memory overflow" erroris indicated and the job cannot be output. Solution CAUSE: If data volume of the stored image is too large toaccess the extension memory area, memory overflow occurs. Data volume tends to become large especially if the size of image is large, Photo modeis selected and/or the Background is adjusted. Memory overflow also tends to occur with 1-2 mode because the machine needs to prepare an image of two pages before outputting. SOLUTION: Setdipswitch 10-0 to 1 and 10-1 to 1. Theextension memory area is now enlarged to the maximum size (210MB). SPECIAL NOTE : Solution contribution by KMBT (Japan).

Solution ID

TAUS0801612EN*

Solution Usage

Description Paper information, set when registering a program job, is not retained.If a program job is registeredwith a specified paper feed tray set with specified paper conditions (size, weight, type of paper), when recalling the job, the tray is selected but the paper conditions set for the tray are cleared. User needs to set the paper conditions again. For example, if the user sets custom size thick paper (300x210, 150gsm) in Tray 2 and registers a program job with Tray 2 (set with the paper conditions) and single-staple mode: Set the paperto use in Tray 2 and select Custom (with manual input of the actual paper size) and Paper weight for Tray 2. On the copy screen, select Tray 2, set the original and select single-staple mode. Press Program (bizhub PRO 920)/Mode Memory(bizhub PRO 1050) key and register the job with an arbitrary name. Then set other paper in Tray 2 and recall the above program job. Tray 2 and single-staple mode are selected, but the paper size and weight information previously set for Tray 2 has changed. If the user copies the job without change, the job is printed on the paper currently set in Tray 2. Solution CAUSE:This isproduct specification. Note : When registering a program job, only paper feed tray information is stored for paper-related information. Paper size, type and weightis not stored. When the program job is recalled, paper currently set in the specified tray is used.

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

28

bizhub PRO 920SOLUTION: When recalling a program job, set the paperto use in the specified tray and set the paper conditions again before outputting. SPECIAL NOTE : Solution contribution by KMBT (Japan).

Miscellaneous

Solution ID

TAUS0801713EN*

Solution Usage

Description The 500K PM kit part number. Solution The 500K PM kit part number listed in the Parts Catalog (p/n 57GA-PM5 0) has been changed. The new part number is D57GA PM500. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801807EN*

Solution Usage

Description FS-604 control board (FSCB) part number. Solution FSCB (p/n 15SJ-901 0). Note :It is listed as the Control Unit in the Parts Catalog. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801850EN*

Solution Usage

Description How to change date and time. Solution To change date and time: 1. Utility. 2. Administrator. 3. Password. 4. System Setting. 5. Date/Time Setting. 6. Touch the desired key to adjust the time and or date. 7. Use the Key pad to make changes. Note :Daylight Savings Timeis activated by touching Summer Time. This will gain one hour. SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD

Solution ID

TAUS0801858EN*

Solution Usage

Description How to change the Power Save Settings (Low power Mode or Sleep Mode).

Solution To change the Power Save Settings: 1. Utility /Counter. 2. Administrator Settings. 3. Password. 4. OK. 5. System Settings. 6. Power Save. 7. Specify the Power Save Mode or Sleep Mode that needs to be to changed. 8. Select the interval of time that must elapse before turning on automatically. 9. OK. SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

29

bizhub PRO 920Solution ID TAUS0802071EN*

MiscellaneousSolution Usage

Description 08XB error when performing an LDAP search. Solution CAUSE: The Authentication method is not set to SIMPLE. SOLUTION: Set the LDAP Authentication method to SIMPLE on the machine NIC. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID

TAUS0802161EN*

Solution Usage

Description FS-509/FS-516/FS-604, maximum staple capacity. Solution Finisher staple capacity:

FS-509 = 100 maximum FS-516 = 100 maximum FS-604 = 50 maximum SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD

Solution ID

TAUS0802261EN*

Solution Usage

Description How to change the Page Size in Adobe InDesign in Macintosh OSX 10.5. Solution To change the Page Size in Adobe InDesign in Macintosh OSX 10.5: 1. With the document open, select File. 2. Select Print. 3. On the General tab select the printer from the list. 4. On the Setup tab select the desired page size. 5. Select Print to print the job. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID

TAUS0802262EN*

Solution Usage

Description How to change the Page Size in Adobe Acrobat in Macintosh OSX 10.5.

Solution To change the Page Size in Adobe Acrobat in Macintosh OSX 10.5: 1. With the document open, select File. 2. Select Page Setup. 3. Format For: Select the printer from the list. 4.Page Size:Select the desired page size. 5. SelectOK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

30

bizhub PRO 920Solution ID TAUS0703213EN*

Paper Conveyance jams, no-feed, folding, tearing, skewing, liSolution Usage 2

Description Staple buckling only on corner staple with the FS-604. Solution CAUSE: As single corner (oblique) stapling is performed on rear side, the stapler/R and clincher/R rotate 45 degrees around the respective rotation shafts (rotation bushings). Typically, due to manually moving the stapler unit by hand, the concentricity of these two rotation shafts may not be correctly aligned. Performing the Stapler Vertical Position Adjustment outlined in the Field Service Manual does not correct this issue. The two rotation shafts (bushings) must be concentric or this issue will occur. SOLUTION: Perform the adjustment outlined in the attached document. SPECIAL NOTE : Solution provided by David Holt, District Service Manager.

Solution ID

TAUS0800172EN*

Solution Usage

2

Description FS-504/FS-509/FS-604, error codes C1137 (C-1137), J72-16 or J72-18 when stapling. Additionally, SC77-81 may be indicated. Solution CAUSE: Damaged paper guide(s) - small nick(s)from paper entering the conveyance guide plate. SOLUTION:Look at the clear guide FN5: 1. Loosen the two rail screwsallowing the finisher to be pulled outan extra three inches. 2. Lower FN5 and feel the plastic ribs on the rear of the guide. 3. The lastrib on the guide (see attachment for a visual)haspaper cutsor burrs on it causing the paper to drag and jam whenstapling. Use a piece of very fine sandpaper or Scotchbrite to smooth nick(s). Replace the conveyance guide plate(p/n 15JK45081) and/or (p/n15JK45190)if necessary. SPECIAL NOTE : Solution contribution by Greg Lantowski and Mike McCarthy, Production Print/SSD as well as Rod Willoughby, Perry Corporation

Solution ID

TAUS0801765EN*

Solution Usage

2

Description FS-xxx, first page not aligned properly/not stapled in stapled sets.

Solution CAUSE:Static build-up onalignment plate which causes the first page to stick. SOLUTION:Wipe affected are with anti-static compound (Brillianize, Pledge, dryer sheet, etc.). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0801775EN*

Solution Usage

1

Description J10-01 when inserting a tab from the bypass tray.

Solution CAUSE: The bypass manual feed driving gear C (33T)has failed. SOLUTION: Replace themanual feed driven gear C (p/n 55VA 7718 1). SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID Description

TAUS0802075EN*

Solution Usage

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

31

bizhub PRO 920FS-604, J72-26 only when folding 3 sheets at a time. Solution CAUSE: The folding rollers are dirty or contaminated.

Paper Conveyance jams, no-feed, folding, tearing, skewing, li

SOLUTION: Remove to the stacker unit to access the folding rollers. Clean the folding rollers using alcohol or a like substance. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

32

bizhub PRO 920Solution ID TAUS0801511EN*

Software/Driver relatedSolution Usage 10

Description "Socket connection error" message after installingversion 9.0.124.0 ofAdobe Flash software.The message will be displayed in the top center of the screen.

Solution This issue has been escalated to Konica Minolta Business Technologies in Japan. KMBS/SSD is working withpartners in support in Japan to obtain a resolution for this issue as quickly as possible. Note : If viewing this solution via the web, please establish a ticket via either the web or by calling the SSD hotline center at 1-800-825-5664. Once a ticket has been established an E-mail will be sent when the solution is updated. For phone advisors, please attach to this solution for an automatic E-mail that will be sent to the technician when this solution is updated. End the call with call code "Escalated to Japan". To verify what version of flash is installed use the following link: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507 Workaround : The workaround consists of uninstalling the current version and back leveling Adobe Flash to version 9.0.115.0: 1.Download the attached uninstall_flash_player.exe file. Run it in a DOS box with the / clean switch twice. Note : It must be completed twice. 2. Select Start => Run => Enter CMD => Drag the file into the DOS box and add the / clean switch to the end of the command. It might look something like this: C:\Documents and Settings\Administrator>"C:\Documents and Settings\Administrator\Desktop\uninstall_flash_player.exe" /clean . Perform this operation twice or the next step will not work. 3.Download the attached flashplayer9r115_winax.exe file. Double-click and install it. The file should install properly and the error should be corrected. Verify the version installed by using the above link. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD

Solution ID

TAUS0653429EN*

Solution Usage

4

Description Unable to fold and center staple without selecting booklet mode when using the Visual PostScript driver for the bizhub PRO 920/IC-203 print system. Solution CAUSE: An older version of the bizhub PRO 920/IC-203 Visual PostScript driver is installed. SOLUTION: The 2.1.0.0 version or laterof the bizhub PRO 920/IC-203 Visual PostScript driveris available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Before installing the driver please be sure to remove the previous version of the bizhub PRO 920/IC-203 driver from the workstation using the following steps: 1. Open the printers and faxes dialog box. 2. Select file. 3. Select server properties. 4. Select drivers. 5. Select the bizhub PRO 920/IC-203 Visual PostScript driver and click Remove. At this point, the 2.1.0.0 version of the bizhub PRO 920/IC-203 Visual PostScript driver can be installed to realize the new functionality. Note : For additional information about how to manually remove printer drivers, refer to attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

Solution ID

TAUS0701650EN*

Solution Usage

4

Description Unable to print from Adobe Acrobat 8 with the Visual PostScript driver. Solution CAUSE:An abnormality with the Visual PostScript driver. SOLUTION:Visual PostScript drivers areavailable that correct this issue. Microsoft Windows NT4/2K/XP/2K3 (32-bit) bizhub Pro 1050 Visual PostScript driver version 3.2.0.0 bizhub Pro 920 Visual PostScript driver version 2.8.0.0 bizhub 750/600 Visual PostScript driver version 3.1.0.0 bizhub 500/420/360 Visual PostScript driver version 3.1.0.0 Microsoft Windows XP Pro/2K3 (64-bit)

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

September 2008

33

bizhub PRO 920

Software/Driver related

b