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0 Information Management for Everyone
Extend SharePoint:
Content Governance and Records Mgmt.
Mike Alsup
SVP & Founder
November 12, 2012
1 Information Management for Everyone
Today’s Agenda
Introduction
Content Governance & Records Management Business Challenges
Content Governance & Records Management Technology Challenges
Case Studies
SharePoint 2010 & SharePoint 2013
Q & A
1
2
3
4
5
6
2 Information Management for Everyone
Alsup Frame of Reference
• 35 Years as ECM/RM Consultant/Integrator
– Accenture, Booz, Allen, BSG, Align Solutions / Luminant, Gimmal
– 1980 career goal: help clients move from paper-based to automated document mgmt. processes
– Assumption: this was beyond the span of my career
– Last five years focused on SharePoint as ENTERPRISE ECM & RM Platform
– www.gimmal.com for information on Gimmal
– Alsup blog – www.akqj10.com (ace, king, queen, jack, ten)
– Alsup blog – www.aiimcommunities.org ERM, SharePoint Communities
• AIIM Involvement
– Southwest Chapter Programs VP (1991-97, 2000-09), President (1997-2000)
– International Board Member (1999 – 2001, 2007 – 2010)
– AIIM Conference Committee Member (1995-2000, 2004-2007), Chair – 2000
– Accreditation/Education Committee Member (1997-2011)
– EmTAG Member (1998 – 2011), Chair (2004 – 2006)
• AIIM SharePoint Course
– We built it. We are proud of it. We are certifying our entire team
3 Information Management for Everyone
Gimmal is a SharePoint Solutions Company
ERP-Link Suite
Content Archiving
and Collaborative
SharePoint - SAP
Applications
Information
Governance
Suite
Content
Consistency and
Lifecycle control
We extend the market-leading enterprise platforms with best-in-class information
governance, compliance and business application software and services
Compliance Suite
and Unified
Records
Management
For Electronic and
Physical
www.gimmal.com
4 Information Management for Everyone
Top 10 Questions in ECM & RM
• Can we do everything with SharePoint?
– Does SharePoint RM scale to the Enterprise?
– Does SharePoint 2010 RM fix the records problems from MOSS 2007?
• Can we justify consolidating ECM & RM to a single vendor?
– What about our investments in “X”?
• Do we need one File Plan and Retention Schedule for Electronic and Physical Records?
– What about our Paper-based Records Management?
– How should we use “Big Buckets” in our File Plan?
• Who should control our Records Management functions?
• How is SharePoint related to eDiscovery?
• Where do we start?
• If we build it, will they all come?
• How do I get Executives to Care?
SharePoint 2013?
5 Information Management for Everyone
Some ECM History
• ECM began with Evolution: Mainframes Networks
• Users given more autonomy in creating and managing information
– Authoring tools like Microsoft Office & Word Perfect
– Scanning and imaging, transforming paper to digital,
• Earliest ECM was shared drives on the networks
– Still the most prevalent document storage method
• Electronic Document Management (EDM) driven by processes:
– Engineering drawing management
– Contract management
– Invoice processing
6 Information Management for Everyone
• Higher revenue and productivity
• Stronger compliance and control
• Improved customer experience
• Increased customer loyalty
• Higher quality content
• Streamlined processes
* Gartner, The Copernican Revolution in Content, 8 June 2011
The Promise of Enterprise Content Management*
7 Information Management for Everyone
The Reality of ECM
8 Information Management for Everyone
Records Technology History
• RM Solutions were born from a paper-based process
– Driven by the need to manage large volumes of paper
– Space management and inventory tracking with barcodes were common
– Began in the DOS days or on Mainframes for large companies
– Solutions were typically used by a small user community
• Electronic RM Solutions began to emerge in the early 1990’s
– Driven by the need for rigorous control of electronic records
– DoD5015.2 (1993) and VERS (1997) were early standards
– Most all electronic recordkeeping systems built to these standards
– The industry was give a big “shot in the arm” with the scandals of the early 2000, (Enron and WorldCom)
9 Information Management for Everyone
History- Convergence of ECM & RM
• Compliance drove convergence in the EDM/RM market – Open Text – PS Software & Hummingbird
– Documentum – TrueArc EMC
– IBM – Tarian, PSS Atlas & FileNet
– Oracle – Stellent
– Autonomy – MDY, HP Trim, Zantaz, Meridio
• DoD 5015.2 = primary design criteria for all these solutions
• Very thin, paper-based features
10 Information Management for Everyone
The result of this ECRM evolution
• Monolithic solutions
• Heavily weighted towards control
• Very little effort to engage the end users
11 Information Management for Everyone
Records Management 1.0
Traditional ECM systems have missed the mark in delivering true records management
• Non-intuitive end user experience
• Too many systems
• Expensive to integrate and maintain
• Low user adoption
• Not usable
• Low findability
• Low % of managed content
• Too much content
• High eDiscovery costs
12 Information Management for Everyone
Collaboration Solutions
• The first widely adopted solution was Lotus Notes
• These solution were designed to encourage knowledge sharing
• Simple, ease to use, fast to deploy
• Collaboration converges naturally with Content Management
• SharePoint is now the run away leader in the Collaboration Market
13 Information Management for Everyone
SharePoint is a Visionary Leader
SharePoint
➔ SharePoint is Consolidating the ECM and RM Markets
– 135MM SharePoint Licensed Users*
– 65,000 Companies*
– 67% SharePoint to Enterprise*
– 700,000 SharePoint Developers*
– 70% of Gartner ECM inquiries
– 2012 $2B business
➔ SharePoint is Energizing the ECM and RM Markets
– Microsoft owns productivity market, ECM and RM a natural extensions
– Many Best of Breed applications
➔ SharePoint is compelling platform for compliance & enterprise RM
14 Information Management for Everyone
The result of this SharePoint evolution
• Flexible Solution
• Heavily weighted towards ease of use and autonomy
• Uptake of SharePoint is sometimes described as “Viral”
15 Information Management for Everyone
Balance
• Balance needs of the organization with wants of users
• Recognize that end users will NOT become records managers
• Without all content managed we will never be compliant
16 Information Management for Everyone
Records Mgmt. (& Content Governance) 2.0
• Leverage viral adoption of SharePoint to connect with knowledge Workers
• Transparent participation in a compliant Information Management System
• All content is managed from a lifecycle, compliance and legal/tax/audit hold perspective
• End reliance on end users choosing to follow policy and compliance rules
• Improve SharePoint system/infrastructure performance to support worldwide (outside US) access to information
• Lines of Business collaborate with IT to define the rules and ongoing review process based on Content Types
• There are 4 key elements of IM 2.0
– Information lifecycle
– Content Types
– Metadata inheritance
– Consistency in user experience
17 Information Management for Everyone
Business Challenges Enterprise Content Management
is not Enterprise Adopted
17
FOR PUBLIC PLAN SPONSORS
SharePoint: Challenges & Opportunities
18 Information Management for Everyone
SharePoint Site Deployment
Open
Restricted
Other Sites
Team Restricted
Personal
• Enterprise Intranet Site
• Portal to Enterprise Applications
• Directory of Enterprise Services (e.g. HR)
• Sites
• Organization
• Project
• Workgroup
• Community Sites
• Information Sites
• Site Archival
• Records Center
• Personal Sites (MySites)
• Personalized Access to Content
• Significant Component for Users
19 Information Management for Everyone
Ungoverned “organic” environment
Top Site Portal
Issues:
Chaos grows with new sites
• No central site directory
• Each site has own look and feel
• Navigation is inconsistent
• No standard security model
Different definitions of content
• Site 1 has “Invoice – Purchasing”
• Site 2 has “Invoice”
Content volume increasing rapidly
• Many convenience copies
Metadata mgmt. is inconsistent
All content is retained forever
How are Records managed?
20 Information Management for Everyone
Ungoverned “organic” environment
Top Site Portal
How are you going to
support this?
How do you govern this?
Some sites may be connected to Portal, others not
21 Information Management for Everyone
Usage Model & Challenge
File Shares SharePoint SAP External
Devices
Exchange
SharePoint
Legacy
Apps Legacy
EDMS
SAPGUI Legacy App
Interfaces
Legacy
EDMS Office Explorer Outlook
MULTIPLE CLIENTS AND MULTIPLE REPOSITORIES
Use
r D
ata
(Fu
lly A
uto
mat
ed R
ule
s)
22 Information Management for Everyone
• File Plan • Retention Schedule • Legal Citations • Legal Holds
Record
Repository
Team Sites
MySites
Top Level Portal
23 Information Management for Everyone
Retention Category
Code
Retention Category
Retention Category Description Record (Content)
Type
Retention Event
Retention Period
HUM70 Personnel Files – Personnel Actions
Individual employee records related to hiring, promotion, performance appraisals, transfers and disciplinary action. Also includes employee relocation.
Retention period begins with the content is market final/ declared a record.
6 years
HUM70 Employee Warnings
HUM70 Performance Reports
HUM73 Personnel Files – Termination, Training and Summary Records
Individual employee records with terms of employment, salary and wage schedules, technical training, safety training, resumes, applications, and termination records.
Retention period begins with the content is market final/ declared a record.
60 years
HUM73 Employee Training Attendance Records
HUM73 Letters of Resignation
HUM73 Termination Documents
HUM73 Exit Interviews
HUM73
Employment Application
Record Retention Schedule
24 Information Management for Everyone
Records Retention Schedule Structure
Business Function
Finance & Accounting Tax
(ACC)
Record Categories
(Big Buckets)
ACC100
Accounting, Banking, and
Payroll Transactions
ACC200
Financial Reporting
Record Titles / Organization
Content Types
Local Content Type
Bank Deposit Rpt 6 Years
Accts Payable
6 years
Financial
Statement
10 years
A/P Invoice 6 Years
Expense Report 6 Years
Balance Sheet 10 Years
Income Statement 10 Years
Banking
Record
6 years
Enterprise Content Type
25 Information Management for Everyone
Co
nte
nt
Typ
e L
eve
l
Co
nte
nt
Typ
e N
ame
Ow
nin
g O
rgan
izat
ion
ILC
Sta
te
ILC
Dat
e
Cre
ate
Dat
e
Last
Mo
dif
ied
Dat
e
(sys
tem
ge
ne
rate
d)
Secu
rity
Cla
ss
(in
tern
al, e
xte
rnal
, co
nfi
de
nti
al)
Emp
loye
e N
ame
Emp
loye
e N
um
be
r
Co
nte
nt
Typ
e
Ret
en
tio
n C
ate
gory
Co
de
Eve
nt
Trig
ger
Dat
e
Enterprise Content Type
Enterprise X X X X X X
Organization Content Type
Human Resources – Employee Specific
X X X
Local Content Type
Personnel Files – Personnel Actions
HUM70 X
Local Content Type
Personnel Files – Hiring, Termination, Training and Summary Records
HUM73 X
Taxonomy Master Model in SharePoint
26 Information Management for Everyone
Information Lifecycle
Retention
XX Days
Location(s) Network Shares
E-mail Inbox
Metadata
Name
Retention
XX Months
Location(s)
Document Libraries
Metadata
Name
Content Type
Retention
Retention Schedule
Location(s) Record Center or 3rd Party Product
Metadata
Name
Content Type
• Retention
• Location
• Metadata
• Security
• Versions
• Disposition
• Many others
27 Information Management for Everyone
Demo of Content Governance in SharePoint
28 Information Management for Everyone
• File Plan • Retention Schedule • Legal Citations • Legal Holds
Record
Repository
SharePoint Framework
• Content Types • Information Policy • Site Templates •Document Templates
Team Sites
MySites
Top Level Portal
• Lifecycle • Taxonomy • SP Features • XML Config. • Navigation • Search • Security
Information Lifecycle
Site Provisioning
Term Store /
Content Hub
Information Lifecycle
29 Information Management for Everyone
Site Provisioning
• Produces Standard “Global Entities” – Security groups and membership
– Roles
– Pages and navigation
– Web Parts
– Lists
– Document Libraries
– Content Types
– Site and library columns and auto-population rules
– Custom functions
• Leverages request and approval workflow Content Types & Features
• Limits Local Admin’s to local needs
– Minimizes “Administration” training
– Ensures governance settings
• Support all Site Templates
• Publishing
• Collaboration
• Organization
• Project
• Community of Practice
• Personal (MySites)
Content Governance Focus
Administrative Governance Focus
30 Information Management for Everyone
• File Plan • Retention Schedule • Legal Citations • Legal Holds
Record
Repository
SharePoint Framework
• Content Types • Information Policy • Site Templates •Document Templates
Team Sites
MySites
Top Level Portal
• Lifecycle • Taxonomy • SP Features • XML Config. • Navigation • Search • Security
Information Lifecycle
Site Provisioning
Term Store /
Content Hub
Information Lifecycle
File Plan / Retention Schedule
31 Information Management for Everyone
File Plan Builder
32 Information Management for Everyone
Demo of Records Management in SharePoint
33 Information Management for Everyone
Establish Governance
Roadmap
• Identify Required Components •Site Templates •Lists and Libraries •Content Types •Processes •Web Parts •Custom Functions
•Define Direction and Phasing
•Team Site Templates Implemented •Local Processes & Content Types •Department or Team Administration
•Content Types & Routing Rules •Managed Metadata / Term Store • Information Lifecycle Governance •Administration & Site Provisioning
•Technical Architecture •Base SharePoint Configuration •SQL Server / .NET / RBS •Hardware / Storage/ Networks
SharePoint Technical Infrastructure
SharePoint Content Governance Infrastructure
Projects/Communities
SharePoint Content Governance Model
G&G Site
Collection
Site I
Site II
Site III
Web Part I
Web Part II
OP’s Site
Collection
Site I
Site II
Web Part IV
Web Part I
Web Part III
HR Site
Collection
Site I
Site II
Site IV
Web Part I
Finance. AP Site
Sub site I
Sub site II
Site I
Site II
Site III
Web Part I
Web Part IV
Gulf of Mexico
Site Collection
Business Functions
Site I
Site VI
Site IV
Web Part V
Web Part VI
Drilling Community
Site Collection
34 Information Management for Everyone
Marathon Oil Case Study Integrated international energy company. 5th largest refiner in U.S. Retail marketing system comprises approximately 5,700 locations in 17 states. 18,000 knowledge workers globally.
ECM/RM Program:
– Relevant, up-to-date & trusted information
– Consistent records management
– Knowledge sharing platform
Gimmal Services:
– ECM Program feasibility in MOSS 2007 timeframe (2005-2006)
– ECM vendor evaluation to support vendor selection
– Enterprise Launch to 15,000 knowledge workers
– Auto-provisioned ~15K SharePoint sites
– Enterprise File Plan & Retention Schedule Update (2011)
– Change Management Program
– Case study on Microsoft.com search for “Marathon Oil”
35 Information Management for Everyone
MySites
Organization,
Project,
Workgroup &
Community
TeamSites
Enterprise
Intranet
Site
Collections
Marathon: Deployment Model
•File Plan
•Retention Schedule
•Legal Citations
•Legal Holds
Records
Repository
•Content Types
• Information Policy
•Retention Definition
•Document Templates
Master
Site
Automated
Site
Provisioning
Open Text
36 Information Management for Everyone
Information Lifecycle
Temporary Work In Progress
Final
Hold
Disposition Retention
90 Days
Location(s) Network Shares
Metadata Name
Retention 12 Months
Location(s) SharePoint
Metadata Name
Content Type
Retention Retention Schedule
Location(s) Open Text
Metadata Name
Content Type
37 Information Management for Everyone
Marathon Lessons Learned
• SharePoint ECM is a fine foundation for ECM & RM – 15K SharePoint Sites with one Information Lifecycle and Retention Schedule
> 12K MySites
– Very well received by users and supported by CEO
• Divided into 2 Companies in 2011
• Completed SharePoint 2010 Team Site migration work in 2011
• Open Text works better for some things than others – Physical RM yes
– Search no. Items found in multiple locations
– Synchronization no. Large % of cost is repository synchronization
– Users prefer Office/Outlook Native environment, not ECM or Web Parts
• Content governance needed in SharePoint regardless of ECM Suite
38 Information Management for Everyone
•Team Site Templates Implemented •Local Processes & Content Types •Department or Team Administration
•Content Types & Routing Rules •Managed Metadata / Term Store • Information Lifecycle Governance •Administration & Provisioning
•Technical Architecture •Base SharePoint Configuration •SQL Server / .NET / RBS •Hardware / Storage/ Networks
SharePoint Technical Infrastructure
SharePoint Content Governance Infrastructure
SharePoint Content Governance Model
G&G
Site
Collection
OP’s
Site
Collection
HR
Site
Collection
Finance.
AP Site
Gulf of
Mexico
Site
Collection
Share Drive Replacement
Basic Content Mgmt.
Windows Explorer Replacement
Drilling
Community
Site
Collection
39 Information Management for Everyone
Demo of Drop Zones in SharePoint
Also available in Microsoft App Store for 2013
http://www.gimmal.com/Products/Pages/Information-Governance-Suite-for-SharePoint.aspx
40 Information Management for Everyone
• SharePoint Records Center
• File Plan Builder Implemented
• Content Organizer Implemented
• Team Site Templates Implemented
• Local Processes & Content Types
• Department or Team Administration
• Content Types & Routing Rules
• Managed Metadata / Term Store
• Information Lifecycle Governance
• Administration & Provisioning
• Technical Architecture
• Base SharePoint Configuration
• SQL Server / .NET / RBS
• Hardware / Storage/ Networks
SharePoint Technical Infrastructure
SharePoint Content Governance Infrastructure
SharePoint Content Governance Model
SharePoint
Records
Center
or
3rd Party
Repository
of Record
OP’s
Site
Collection
HR
Site
Collection
Finance.
AP Site
SharePoint Records Management
Proof of Concept
File Plan
Builder
Drop
Zones
Content
Organizer
Metadata &
Rule
Inheritance
41 Information Management for Everyone
The World
Leader in
Information
Management
Services
Unified Records Management – A Case Study
Information
Lifecycle and
Governance
Solutions for
SharePoint
Microsoft Legal &
Corporate Affairs
42 Information Management for Everyone
Unified Records Management (URM)
• The role of Gimmal
– Built Inside SharePoint
– SharePoint Information Lifecycle & Governance Solutions
> Automated Site Provisioning
> Enterprise Information Lifecycle
> Transparent Record Declaration Processes
– DoD5015.2 Certified Records Management
> The management and disposition of both electronic & physical record
> Central creation of file plan and deploys to all site collections globally
> Manage email as a record through simple drag and drop
> Case or matter based retention and disposition policies
The role of Iron Mountain-Accutrac Purpose Built Physical Records
Management Physical Process Workflow
Record Classification
Index and Label Files
Barcode Tracking
Request and Retrieval
View of all Physical Inventory
Access Offsite Inventory
Apply Retention and Holds
Management and Reporting
Space Management
43 Information Management for Everyone
Demo of Physical Records Mgmt. in SharePoint
44 Information Management for Everyone
Team Sites
Controlled Information
Site
Controlled Information
Site
Controlled Information
Site
Controlled Site Collections
Transfer Control
Record Snapshot - Send to Record
Center Information Lifecycle –
Declare Final
SharePoint Site Migration Model
44
45 Information Management for Everyone
Microsoft Discussions
Record Centers
Gimmal
Governance &
Compliance
Suites
File Plan
Builder
650K
SharePoint Sites
SafeKeeper
Plus
Paper Storage: Iron Mountain
Onsite & Offsite
“Send To”
Accutrac
SharePoint 2010
Record Centers
Gimmal
Governance &
Compliance
Suites
File Plan
Builder
Rapidly Growing
SharePoint Sites
SafeKeeper
Plus
Paper Storage: Iron Mountain
Onsite & Offsite
“Send To”
Accutrac
SharePoint 2013/ Office 365
“Send To”
eDiscovery
Sites Exchange
Azure? Re-architect?
Synch
File Plan &
Retention
Sched?
46 Information Management for Everyone
SharePoint Technical Infrastructure
SharePoint Content Governance Infrastructure
SHAREPOINT CONTENT GOVERNANCE MODEL
SharePoint
Records
Center
Contracts
Site
Collection
HR Site
Collection Finance.
AP Site
SharePoint Records Management
SAP Applications
File Plan
Builder
Drop
Zones
Content
Organizer
Metadata
& Rule
Inheritance
SAP AP Processing (P2P)
HR Processing (R2R)
Accounts Receivable (O2C)
Scanning
OCR / ICR
ArchiveLink Connectors
SAP Communication Service
Searching for Documents
Business Processes
Content Governance for SAP
Any to Any Doc to SAP
47 Information Management for Everyone
Target Usage Model
File Shares SharePoint Removable
Media
Office
Exchange
Use
r M
anu
al &
Sem
i-A
uto
Ru
les
& P
olic
ies
Dat
a (F
ully
Au
tom
ated
Ru
les)
Explorer
Message
Specific
Classification
Default
Classification
Default
Retention
Default
Classification
***
Default
Classification
***
Default
Retention
Outlook
Message
Classification
Default
Classification
& Retention
Paper Storage: Iron Mountain
Onsite & Offsite
SharePoint
Web, Intranet, IM, Collaborative Content
Default &
Calculated
Classification
Default
Retention
SAPGUI
SAP
Search / Navigation / Taxonomy
Advanced
Content
Services
Taxonomy
Services
Classification
Services
Retention
Services
Records
Management
Services
Policy & Enforcement Technology for Repositories
Automatic Link
Tables & Posting
Document
Hierarchy Views
48 Information Management for Everyone
ERP-Link iNet.DM
• iNet DM Software Platform and Applications
• SharePoint as Central ECM and Archive for SAP
• Composite SAP & MS applications
– Full document, data, workflow and process interoperability
Composite Applications SharePoint as Central ECM for SAP
49 Information Management for Everyone
iNet.DM Document Service Modules Plug and Play to Extend ArchiveLink Services to SharePoint
• Auto.index: attaches any SAP business data/metadata to SharePoint doc as add’l attributes
• DocRoute: Auto routing of documents to sites, folders, etc. based on meta data
• Auto.link: externally links document images to SAP objects by non-SAP users
• Scan.link: watches for new/modified items and uses Auto.link to attach docs to SAP object(s)
• Barcode.link: volume-based linking of barcoded documents
• Auto.delete: As SharePoint documents are deleted, links also removed from SAP objects
• Link Table Update: As SharePoint documents are moved, maintain integrity of SAP Link Table
49
50 Information Management for Everyone
UNIVERSAL SAP DOCUMENT LINKING
SharePoint Technical Infrastructure
SharePoint Content Governance Infrastructure
SharePoint
Records
Center
or
3rd Party
Repository
of Record
Finance.
AP Site
File Plan
Builder
Drop
Zones
Content
Organizer
Metadata &
Rule
Inheritance SAP
Scan
Portal
Smart
Phone
EDI
Contracts
Site
HR Site
Expense
Site
Sales
Order
Site
Purchasing
Document
Site
ICR SharePoint
Library
Router
Capture for Universal SAP Document Linking
Link each Doc type to SAP Transaction
Realtime Metadata Refresh to SharePoint from SAP
Consistent SharePoint Search based on Content Types
Consistent SAP App Foundation inside SharePoint
Replace Documentum, Open Text & FileNet App’s
(also Hyland, Perceptive, Laserfiche, File Shares)
Capture
Capture
Options:
Kodak
Readsoft
Kofax
KnowledgeLake
Microsoft
Smart Phone
Drop Zones
Etc.
51 Information Management for Everyone
Migrations of Legacy ECM Systems to SharePoint
Tyson Foods Monsanto
Ontario Power Lockheed Martin
Janus Funds Minto Group Siemens PLM
Kraft Foods Toro
Coca Cola Sauer Danfoss
Documentum Documentum OpenText IXOS EASY Documentum OpenText IXOS OpenText IXOS FileNet Documentum Stellent Documentum
Companies that migrated to SharePoint from these products
52 Information Management for Everyone
Composite Applications
File Shares SharePoint Removable
Media
Office
Exchange
Use
r M
anu
al &
Sem
i-A
uto
Ru
les
& P
olic
ies
Dat
a (F
ully
Au
tom
ated
Ru
les)
Explorer
Default
Classification
***
Default
Classification
***
Default
Retention
Outlook
Message
Classification
Default
Classification
& Retention
Paper Storage
SharePoint
Web, Intranet, IM, Collaborative Content
52
Default &
Calculated
Classification
Default
Retention
SAPGUI
SAP
Search / Navigation / Taxonomy
Composite Applications
• Accounts Payable
• Accounts Receivable
• Contracts
• Purchase Orders
• Employee Onboarding
• Sales Orders
• Engineering Drawings, Maintenance & Operations
• Etc.
Policy & Enforcement Technology for Repositories
Automatic Link
Tables & Posting
Document
Hierarchy Views
53 Information Management for Everyone
Composite Applications
File Shares SharePoint Removable
Media
Office
Exchange
Use
r M
anu
al &
Sem
i-A
uto
Ru
les
& P
olic
ies
Dat
a (F
ully
Au
tom
ated
Ru
les)
Explorer
Default
Classification
***
Default
Classification
***
Default
Retention
Outlook
Message
Classification
Default
Classification
& Retention
Paper Storage
SharePoint
Web, Intranet, IM, Collaborative Content
53
Default &
Calculated
Classification
Default
Retention
SAPGUI
SAP
Search / Navigation / Taxonomy
Composite Application Platform
• Content Governance/RM - Gimmal Compliance and Gov. Suites
• SAP-SharePoint Business Intelligence – Gimmal ERP-Link
• SAP-SharePoint Integration – Gimmal ERP-Link, K2 Connect
• SAP Transaction Integration – Kofax Markview, Readsoft, Norikkon,
KnowledgeLake, Open Text, ++
• Capture – Kofax, Kodak, KnowledgeLake, Readsoft, Captiva, ++
• Document Interpretation & Recognition – Kofax, Readsoft, Abbyy, Captiva, ++
• Vendor/Transaction Portal –Kofax Markview, Readsoft, ++
• BPM – Kofax Total Agility, K2, Nintex, AgilePoint, Pega, ++
Policy & Enforcement Technology for Repositories
Automatic Link
Tables & Posting
Document
Hierarchy Views
54 Information Management for Everyone
SharePoint Content Governance Examples
• Enterprise SharePoint RM Platform
• SharePoint RM Proof of Concept
• Windows Explorer / Share Drive Replacement
• ERP Application Integration with Built In RM
• Composite Application Integration Platform
• 3rd Party SharePoint Solution Platform
55 Information Management for Everyone
Our Solutions We Offer Information Management for Everyone
55
FOR PUBLIC PLAN SPONSORS SharePoint RM
56 Information Management for Everyone
File Plan Builder
57 Information Management for Everyone
Bruce Miller – www.rimtech.ca
• Bruce Miller founded two RM companies
– TrueArc became EMC|Documentum RM
– Tarian became IBM RM
• Primary Author of DoD 5015.2 Standard
• Two Reports – Registration Required
– In Place Records Management in SharePoint 2010
– GimmalSoft SharePoint 2010 First Look Product Review
58 Information Management for Everyone
Bruce Miller – www.rimtech.ca
• DoD 5015.2 – 168 Requirements for Certification
• SharePoint OOB – meets 72 of DoD Requirements
• Fortune 1000 – Needs 105 of the DoD Requirements
– File Plan Management
– Formal, Multistage Records Disposition
– Case File Handling of Records
– Event Driven Disposition
– Records Transfer
– Email Integration
– Vital Records
59 Information Management for Everyone
Gimmal Extensions to SharePoint 2010 for
Governance & Records Management
Gimmal Information Governance
Gimmal Compliance Suite - 168
Fortune 1000 105
SharePoint 72
Source: RIMtech Inc. – Bruce Miller RIMTAR Report
http://www.rimtech.ca/GimmalSoft.html
Retention Policies Time-based retention
Classification
Case File Retention Formal Disposition
Email Integration
Transfers Container Open/Close
Vital Records Supplemental Markings
Site Provisioning Metadata Rule Mgmt
Auto Classification Usability Enhancements
60 Information Management for Everyone
RECORD DECLARATION & DISPOSITION OPTIONS
SharePoint OOB
• “Send to” Record Center
• In Place Records Mgmt.
• SharePoint Event
– Record Date Reached
Additional Lifecycle RM Options
• Declare “Final”
– Change Lifecycle State to “Final”
– Press the Final Button
– “Select all Final” from List
– System Event
• System Event
– Contract Termination Date in SAP applied to all related contract documents
• Crawler Event
– Documents with PII locked down
• Global Standards through Site Provisioning
Users are Records Managers Site Administrators are Records Managers Records Managers are SharePoint Admin’s
61 Information Management for Everyone
Common ECM for SAP and SharePoint
Full SAP and SharePoint Interoperability
Seamless Workflows between Platforms
Composite Interoperable Applications
SAP Data & Records Archival in SharePoint
Rapidly Implemented
Connected to DoD Certified Platform
Compliance Hub
Drop Zone Classification
Enhanced Search Interface
Enhanced Template Management
Governance Provisioning
Metadata Rule & Inheritance Manager
Content Organizer Manager
Gimmal Software Products
Enhanced File Plan Builder
Record Relationships
Event Management
Cut-off and Disposition Processing
Email Record Management
Vital & Restricted Records
Transfers
Search & View ALL Types of Records
Integrated to all Iron Mountain Services
Physical Records Processing
Queuing Pickup, Delivery, Checkout
Unified Application of Policy
Bulk Processing of Physical Records
GimmalSoft Information Governance Suite GimmalSoft Compliance Suite
GimmalSoft Unified Records Management ERP-Link iNet.DM
www.gimmal.com
For more info
62 Information Management for Everyone
Top 10 Questions in ECM & RM
• Can we do everything with SharePoint?
– Does SharePoint RM scale to the Enterprise?
– Does SharePoint 2010 RM fix the records problems from MOSS 2007?
• Can we justify consolidating ECM & RM to a single vendor?
– What about our investments in “X”?
• Do we need one File Plan and Retention Schedule for Electronic and Physical Records?
– What about our Paper-based Records Management?
– How should we use “Big Buckets” in our File Plan?
• Who should control our Records Management functions?
• How is SharePoint related to eDiscovery?
• Where do we start?
• If we build it, will they all come?
• How do I get Executives to Care?
SharePoint 2013?
63 Information Management for Everyone
THANK YOU
Mike Alsup
SVP & Founder
November 12, 2012
Extend SharePoint Content Governance and Records Mgmt.