Know your seller panel -I

In this module we will discuss :-

1. How to log in seller panel?

2. How seller Panel looks?

3. What is Dashboard?

4. How to raise a query from support tab?

How to log into seller panel ?

Its preferred to use Google chrome browser to log in into Paytm seller panel

Type in seller.paytm.com without using http or www

Click on Log in

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1 Seller panel A Process of log in

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Seller panel

How to log into seller panel ?

Pop up window will open here, you will write your email id and generate password

Enter your registered email address

Click on sign in

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A Process of log in

Note– If you are a first time user you will receive a verification mail on your registered email id

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Enter your password

Click on Sign in

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1 Seller panel A Process of log in

What are the features of seller panel?

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This is the interface of seller panel where you can see various navigation tabs. When you login, you will see the orders tab by default

1 •Dashboard- Helps you in viewing your performance

•Orders- Processing and cancellation of orders will be done here

•Catalogue- Editing your catalogue or adding new products will be done here

•Payments : Track your payments here

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1 Seller panel B Features of seller panel

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•Returns -You will manage your returns here

•Settings- To view your profile details and your agreement

•Loans- You can apply for loan here

•File center- View all the reports you have downloaded or uploaded

•Promotions : View all upcoming promotions here.

What are the features of seller panel?

1 Seller panel B Features of seller panel

You can track your performance on Paytm on the dashboard

What is Dashboard?

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1 Click on Dashboard

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2 View number of orders which you need to take action on

3 View your Seller rating on the basis of

•Product details•Packaging &Handling•Timely delivery

C Dashboard1 Seller panel

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Overview of dashboard

Chose a desired date filter

Click on total sales to see graphical representation of sales made in the selected date frame below

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Scroll down

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C Dashboard1 Seller panel

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Overview of dashboard

When you scroll down view the top product by revenue in the selected date frame

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C Dashboard1 Seller panel

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Overview of dashboard

77 Chose a desired date

filter

8 Click on item sold to see graphical representation of number of items sold in the selected date frame

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Scroll down

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9 When you scroll down you can view the top product count for the selected date frame

Overview of dashboard (5/11)

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Overview of dashboard

Click on seller cancellations to view the graphical representation of number of orders cancelled by you in the selected date frame

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C Dashboard1 Seller panel

11 Click on user cancellations & returns to view the graphical representation of number of orders that are cancelled by the buyer in the selected date frame

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Overview of dashboard

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Scroll down

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12 Tabular representation of Revenue lost in the selected date frame

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Overview of dashboard

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Overview of dashboard

13 Click on shipment SLA breaches to viewgraphical representation of number of orders that were not shipped with in (service level agreement)

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Note– SLA leads to negative seller rating

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Overview of dashboard

14 Click on payment released to view graphical representation of your payments that are released in the selected date frame

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C Dashboard1 Seller panel

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Overview of dashboard

15 Click on catalogue out of stock

In tabular form you will be able to view

• Top out of stock products

• Top products going to be out of stock

You can update the stock accordingly

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C Dashboard1 Seller panel

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How to raise a query from support tab ?

Click on support tab

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To raise your concern , Support tab is here

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D Support tab1 Seller panel

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How to raise a query from support tab ?

Choose the category and raise your ticket

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3 View your ticket history from here

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D Support tab1 Seller panel

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Best practices for support tab

Here are some best practices that should be followed for faster query resolution

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3You should always mention order id and item id for all queries related to orders and shipping, returns and paymentsThis is important for correct and faster resolution.

You should raise only one issue in a single ticket, this will help us to track your issue better and resolve your query faster

You should always make a note of a ticket number for further reference.

E Best practices1 Seller panel

Thank you!

For any query please raise a ticket on support