Kildare Residents Satisfaction Survey A Presentation Prepared For Kildare County Council February...

Kildare Residents Satisfaction Survey

A Presentation Prepared ForKildare County Council

February 2005

By

BE/NOTS4-001

2.

Background & Objectives – Overview

2002 2003 2004

Residents Satisfaction with Service Provision

Other Issues- Council Contact- Refuse Collection- Website- New Initiatives

Council Image/ Public Perceptions

Benchmark Residents

Survey

Update Residents

Survey

Objectives

3.

C. Research Methodology – II

Actual TotalWeighted Total %

% Population

2004 2002

1. Naas TC

2. Athy TC

3. Naas Rural

4. Athy Rural

5. Celbridge

6. Leixlip

7. Clane

8. Kildare

71

72

80

74

64

80

81

81

67

22

61

40

71

95

100

146

11

4

10

7

12

16

17

24

12

3

4

9

11

21

16

24

603 603 100 100

At the analysis stage, the data was re-weighted according to region in order to reflect the actual proportion of the population within each of the regions. (Data provided by Kildare Co. Co.)

Management Summary

5.

Section 1: Residents Profile & Demographics

The number of newer residents to Kildare has fallen back slightly versus 2002 (19% to 14%) however remains extremely high versus other Council areas (South Dublin 8%).

– The vast majority have moved to Kildare from other parts of Ireland.

– Similar to 2002, the areas which have experienced the greatest influx of new residents include – Kildare, Clane, Naas TC.

Over half the resident population are engaged in full/part-time employment.

– On a par with the national average– Lower employment in Athy rural and Leixlip as per the

previous survey.

6.

Section 1: Residents Profile & Demographics

Questions were included on the most recent survey regarding shopping behaviour – 28% of all shopping conducted by Kildare Residents is done so outside the County. This rises to over 40% for Celbridge and Leixlip residents – not surprisingly given their proximity to Dublin.

The most popular destinations for non food shopping are all outside the County:

– Liffey Valley– Dublin City Centre– Blanchardstown

Newbridge and Naas are ranked 4th and 5th respectively for non food whilst being in 1st and 2nd place for food/grocery shopping.

7.

Section 2: National & Local Problems

The main areas identified for the Government to focus on a National basis include:-

– Health service/hospitals– Crime/law and order/vandalism– Roads/traffic congestion– Education & schools– Housing– Taxation

Crime and education & schools have increased in priority importance versus 2002.

Childcare facilities emerged as a new issue – albeit ranked 8th, childcare did not feature in the 2002 residents survey.

8.


The most prominent local issues identified included:-

– Recreational facilities/amenities for youth– Roads maintenance/repair– Traffic congestion/delays

There was a significant increase in the proportion of residents citing lack of recreational facilities as a key priority for improvement – rendering it the most salient local issue for the County.

9.

Most Important Local Problems & Issues – Summary by Electoral Areas – I

1. Traffic congestion (21%)

2. Lack of recreational facilities/ amenities for youth (18%)

3. Road maintenance (17%)

4. Footpath maintenance (14%)

5. Building/planning permission (13%)

Naas TC

1. Traffic congestion near schools (50%)

2. Crime/vandalism/disorder (31%)




Athy TC

1. Crime vandalism/disorder (20%)

2. Environment/pollution/litter (16%)

3. Lack of recreational facilities for youth (14%)

4. Substance abuse/alcohol, drugs (13%)


Leixlip

(Q.2)



3. Substance abuse/Alcohol, Drugs (16%)



Celbridge


10.




4. Lack of bus/public transport (9%)

5. Roads – speeding signs/safety for kids (7%)

Kildare

1. Road maintenance (43%).

2. Lack of recreational facility for youth (17%)


4. Roads – speeding signs/safety for kids (10%)


Clane

(Q.2)





5. Environment/Pollution/litter (10%

Naas Rural


2. Traffic congestion (Schools) (19%)

3. Crime/vandalism/disorder of youth (15%)

4. Road maintenance/potholes (14%)


Athy Rural

Important Local Problems & Issues – Summary by Electoral Areas – II


11.

A new question was included which identified what was important in delivering Quality of Life in County Kildare and what was a priority for improvement.

– Low level of crime, health services and road maintenance and improvement considered fundamental in ensuring a good quality of life.

– These three issues were also nominated as key areas for improvement.

– The next priority identified included activities for teenagers/youth and facilities for young children.

– Prioritisation varied by electoral area and reflects the urban/rural divide.


12.

CRITICAL IMPROVEMENT

LOW LEVERAGE0

10

20

30

40

50

60

70

80

0 10 20 30 40 50 60

HIGH LEVERAGE

LESS CRITICALIMPROVEMENT

Quality of Life/Key Drivers/Priorities for Improvement – County Kildare

NEEDS IMPROVEMENT

IMP

OR

TA

NC

E

High

Low

Low High

(Base: All Kildare residents excluding Naas/Athy UDC, aged 18+)

Wage levels & local cost of living Parking facilities

Race relations

Community activities

Sports & leisure facilities Pavement/footpath repairs

Cultural facilities

Facilities for young childrenActivities for teenagers/youth

Job prospects/employment

Low levels of pollution

Road maintenance & improvement

Low level of traffic congestion

Shopping facilities

Parks and open spaces

Education provisionAffordable decent housing

Health services

Public transport

Clean streets/litter control

Low level of crime


13.Section 3: Involvement in Community/Opinion of Quality of Life in Kildare County

One in three Kildare residents claim to be involved in community, voluntary or sporting organisations – almost identical to the proportion recorded in 2002.

As per the last survey, involvement is more prevalent amongst men and those from the higher socio-economic bracket, with the average number hours remaining at 8.

There was an increase in involvement amongst Leixlip and Clane residents, with a corresponding fallback in Naas TC and Celbridge.

– Involvement is dominated by sports related activities (GAA) followed by community organisations.

The most salient features which encapsulate Kildare County’s identity include:-

– Horse racing/equestrian pursuits/bloodstock– The Curragh/landscape/scenery– GAA/The Lillywhites

14.Section 3: Involvement in Community/Opinion of Quality of Life in Kildare County

The association with horse racing has become even more pronounced than 2002.

Kildare is very positively viewed as a place to live, work, visit, do business and learn.

Although there has been a minor fall off in the proportion of residents giving the County the top score, the overall average remains the same as 2002. It ranks ahead of South Dublin, Cork City but marginally behind Co. Clare on the quality of life measures.

Naas rural residents were more critical of the County in the most recent survey, with all other regions very similar in their rating.

15.Section 4: Knowledge of and Favourability Towards Kildare County Council

Residents were quite critical of the Council regarding the amount of information provided to residents regarding the Council’s services and the benefits it provides:-

– One in three are satisfied with the level of information provided whilst the remaining two thirds believe they receive limited information/none at all.

– Athy urban and rural residents along with those in the Leixlip area were the most satisfied with the amount of information provided by the Council.

Despite the criticisms regarding information provision, a higher proportion of residents claim to know a great deal/fair amount about Kildare County Council versus 2002. Because of a corresponding increase in those being very unfamiliar, the average has remained the same (3.0) - on a par with other County Councils.

16.Section 4: Knowledge of and Favourability Towards Kildare County Council

Interestingly, those living in the Naas urban region were one of the most critical regarding the provision of information by Naas Town Council – despite the fact the Council offices are located in the town.

Other regions which had a high proportion of residents claiming to receive limited/no information were Clane and Celbridge. Demographically the younger age cohort feel least informed overall.

The sense of affiliation with the County has increased, reflecting the lower number of newer residents versus 2002.

Despite increased familiarity, a higher proportion of residents claimed to be neutral towards the Council in terms of favourability and satisfaction. This apathetic feeling was most pronounced in Naas rural which fell back significantly versus 2002. As per the last survey, Athy rural residents are the most positive overall.

17.Section 5: Awareness & Satisfaction with Services/ Facilities Provided by Kildare County Council

Increased familiarity with the County Council has fuelled a significant increase in spontaneous awareness of the services provided by the Council.

The most notable increases noted were for:-– Recycling/Civic Amenity Sites– Footpaths– Litter Control

However, all of the Top 10 services (with the exception of roads) registered an increase in spontaneous awareness.

The primary areas which Kildare County Council are considered responsible for include:-

– Refuse collection– Roads – maintenance & improvement of road network– Motor taxation– Road safety & parking– Street cleaning– Street lighting


The secondary services associated with the Council include:-– Footpaths– Litter control– Driver licensing– Planning applications– Recycling– Local authority housing– Housing and service development

Satisfaction has increased in the following areas:– Driver licensing– Recycling– Motor Taxation

Satisfaction has fallen back for the majority of services with a higher proportion falling into the neutral category rather than giving a positive rating.


The areas of highest dissatisfaction across the County (excluding Naas TC/Athy TC), Naas TC and Athy TC include:-

50

35

34

34

32

28

27

27

56Road maintenance/ improvement of road network

Road safety/parking

Footpaths

*Community/youth facilities

*Playgrounds/Parks

Housing & Service development

Litter control

Providing and maintaining local amenities

*Sports/leisure facilities

Road maintenance & improvement of road network

Road safety & parking

Footpaths


Litter control

Playgrounds/parks

Sports/leisure facilities

Community/youth facilities



Local authority housing

Housing & service development in area

Supporting community & voluntary organisations


% Very/Fairly Dissatisfied

Kildare County

73

53

44

42

38

38

33

81

Naas TC

36

35

33

26

16

38

Athy TC


In contrast, Athy TC residents were generally more satisfied with the Councils service provision since 2002, particularly in the following areas:-

– Litter control– Landfill sites– Public conveniences– Recycling– Tourism – assisting and attracting– Road safety & parking

Satisfaction amongst Athy TC residents has fallen back in relation to:

– Swimming pool services– Sewage disposal and drainage– Control and monitoring lakes/waterways

21.

% P

ER

SO

NA

LL

Y B

EN

EF

IT


0

10

20

30

40

50

60

70

80

90

0 10 20 30 40 50 60 70 80 90

Enforcement of Planning and Environmental Issues

Strategic Improvement Matrix – Total Co. Co. Excl. Naas & Athy

Water Supplies

Swimming Pools

Surface Water Drainage

Street Lighting

Street Cleaning

Sewage Disposal/Drainage

Roads - Maintenance andImprovement of Road Network

Road Safety and Parking

Register of Electors/Elections

Refuse Collection

Recycling,

Environment/pollutionPublic Conveniences (Toilets) Promoting the Development of the County

Playgrounds/Parks/Open Spaces

Planning Applications and Development

Motor Taxation

Library and Arts Services

Litter Control

Landfill Sites

Housing and Service Development

Footpaths

Fire Services

Driver Licensing

Community/Youth Facilities

Cemeteries and Burial Grounds

1. Dog Warden service2. Development of local industry3. Local authority housing4. Promoting interests of local community5. Providing and Maintaining Local Amenities

& Leisure Areas6. Supporting community and Voluntary

organisations

1.2.

3.

4.5.

Sports/leisure facilities/events

(Base: All Kildare residents excl Naas & Athy UDC aged 18+)

HIGH LEVERAGE

PERFORMANCE - % VERY/FAIRLY SATISFIED

High

Low

Low High


LOW LEVERAGE

6.

Control and Monitoring Lakes, Waterways, etc.

22.


0

10

20

30

40

50

60

70

80

90

100

0 10 20 30 40 50 60 70 80

Strategic Improvement Matrix – Naas UDC

(Base: All Naas UDC residents aged 18+)

HIGH LEVERAGE


% P

ER

SO

NA

LL

Y B

EN

EF

IT

High

Low

Low High


LOW LEVERAGE

1. Promoting the interests of the local community2. Public Conveniences (Toilets)3. Sewage disposal/drainage4. Surface water drainage5. Tourism - Assisting and Attracting Tourism6. Urban & village renewal schemes

Access for the Disabled

Sports/Leisure Facilities

Water Supplies

Street Lighting

Street Cleaning

Roads - Maintenance and Improvementof Road Network



Refuse Collection

Recycling

Providing and Maintaining Local Amenities

Promoting the Development of the County


Motor Taxation

Local Authority HousingLibrary and Arts Services

Litter Control

Landfill Sites

Housing and Service Development In Your Area

Heritage Services

Footpaths

Fire ServicesEnvironmental Information and Awareness

Driver Licensing

Dog Warden ServiceCommunity/Youth Facilities

Civil Defence

Building Control

Cemeteries

Control & monitoring lakes, etc. Enforcement of planning &environmental issues

Grants for higher educationDevelopment of local industry

Planning applications& development

Supporting community & voluntary organisations1.

2.

Protecting the environment/controlling pollution3.

4.

Swimming pools

5.Travelling community 6.

23.


HIGH LEVERAGE

0

10

20

30

40

50

60

70

80

90

100

20 30 40 50 60 70 80 90 100

Strategic Improvement Matrix – Athy UDC


% P

ER

SO

NA

LL

Y B

EN

EF

IT

High

Low

Low High

(Base: All Athy UDC residents aged 18+)


Water Supplies

Urban and Village Renewal Scheme

Travelling Community

Tourism - Assisting and Attracting Tourism

Swimming Pools


Supporting Community & Voluntary Organisations

Street LightingStreet Cleaning





Refuse Collection

Recycling

Protecting the Environment

Public Conveniences (Toilets)

Provide/maintain Local Amenities

Promoting the Interests of the Local CommunityPromoting the Development of the County

Playgrounds/Parks


Motor Taxation

Local Authority Housing


Litter Control

Landfill Sites

Development Of Local Industry


Heritage Services

Grants for Higher Education

Footpaths

Fire Services

Environmental Informationand Awareness


Driver Licensing

Dog Warden ServiceControl and Monitoring Lakes, Waterways, etc.


Civil Defence


Building ControlAccess for the Disabled


LOW LEVERAGE

24.Section 6: Reasons for Dissatisfaction with Services provided by Kildare County Council

Maintaining & Improving the Roads/Road Safety & Parking

Roads in very bad condition

Footpaths in poor repair

More money needs to be spent on roads

Insufficient traffic calming schemes

Not enough public parking

Recycling/ Landfill Site/ Protecting the Environment

Including Controlling Pollution and Litter

Control/Refuse Collection

Lack of recycling facilities/or estates

Need to control dumping

Recycling facilities not emptied often enough

Landfill site is smelly/unsightly

Planning Applications & Development

Slow to grant permission

Restrictive planning/difficult to get

Too much red tape

Haphazard/make inconsistent decisions



Not building enough houses

Don’t look after local Authority Estates

Council handling anti-social behaviour on estates

Housing schemes should be smaller

Housing and Service Development in Your Area

Too many houses/too built up

No facilities for young people in housing estates

Services not sufficient for number of houses

Lack of planning


Promoting the Interests of the Local

Community

Not enough information or support available

Local community can’t get funding

Not enough support for voluntary organisations

Not enough staff/human resource support

Water Supplies

Inconsistent Water Quality

Poor water pressure

Lack of prior notice about disruptions

Intermittent pressure

27.Section 7: Contact with Kildare County Council/Naas/Athy TC

Over 1 in 2 Kildare residents have contacted the Council in the past 5 years – an increase on the 2002 incidence.

Contact through an intermediary (County Councillor) has doubled from 12% to 24% - This is undoubtedly being driven by the elections in 2004.

The predominant method of contact remains ‘in person’ (63%) followed by telephone and contact by letter. Email contact has increased from 1% - 7% since 2002.

The main reasons for contacting the Council relate to

– Motor Tax– Housing Enquiry/Repairs– Planning Permission– Road Repairs

Satisfaction with the Councils handling of the enquiry/problem has improved since 2002, with 66% very/fairly satisfied. Amongst the minority dissatisfied (20%) the main reason cited was the lack of action/response.

28.

Section 8: Other Issues

The 2004 survey registered an even stronger preference amongst residents for the Council offices to be open at lunchtime and late evening.

Approximately one in three (38%) residents claimed to be aware of Kildare County Council website with 12% having visited the site. This is significantly higher than South Dublin County Council (25% aware/7% ever visited).

The most popular services which residents would avail of the website include

– Pay for Motor Tax on-line– Look up information on services– Download application forms– Review planning applications

29.

Section 8: Other Issues

Three quarters of all residents believe the County Council provide their refuse collection service – overall satisfaction remains extremely high.

Approximately 1 in 5 residents were aware of the following Kildare County Council initiatives

– Kildare County Enterprise Board– Thoroughbred Co. Logo– Kildare County Development Board

The most interest was expressed in finding out more on the following

– Kildare County Enterprise Board

– Kildare County Development Board

– Co. Kildare Community & Voluntary Forum

– Kildare Sports Partnership

– Kildare County Childcare Committee

30.

Section 8: Other issues

Local newspapers, e.g. Leinster Leader, Kildare Times, etc.

Local radio

Leaflets delivered to your door

Friends & neighbours

Leaflets & notice boards in libraries

Leaflets & notice boards in other public council public buildings

Website: www.kildare.ie

Contact with Council staff

(Base: All Kildare County residents)

(Q.40a/b)

Where Currently Obtained Would like to get information

60

40

25

21

9

9

7

7

40

32

47

6

15

21

8

7

High desire for increased information in the form of leaflets

Athy UrbanKildare

Athy Urban

Sources of Information Regarding Kildare County Council

31.Section 9: Overall Satisfaction with Kildare County Council/ Naas/Athy TC

Overall satisfaction with Kildare County Council has improved on the following dimensions

– Ease of contact– Quality of service– Community development– How the Council account for money– The amount of information they provide– The Council being perceived as modern and progressive– The Council being perceived as open and transparent

There has been a fall off in residents who agree that the Council provide very good value for money – however the average remains the same as 2002 because of the movement into neutral/don’t know.

SECTION 1:Residents Profile and

Demographics

33.

Length of Time Living in County Kildare

14 19

787

11

7262

Total 2004 Total 2002

*Less than 5 years

6-10 years

11-20 years

20 years+/All Life

Lived Elsewhere for a Year or More

28

83

14

10

3

TOTAL

Elsewhere in Ireland

Lived in Britain

Lived elsewhere abroad

Not lived anywhere else

% %%

Higher proportion of residents claiming to have lived in Kildare 20+ years

* Comparable figure for South Dublin 8%.

34.

Length of Time Living in County Kildare

Total

Total Co. Co.

Naas TC

Athy TC

Naas Rural

Athy Rural

Celbridge

Leixlip

Kildare

Clane

14

14

20

5

10

5

11

13

17

19

19

18

24

13

12

10

13

20

21

20

(Base: All Kildare Residents Aged 18+)

(Q.4a)

% Moved to area in past 5 years

20042002

Greatest influx of new residents

35.

24%

43%

11%

22%

Place of Work

Location of Work

Work Status

(Base: All Kildare residents aged 18+)

(Base: All working full/part time – 54%)


(Q.5)

15

8

7

6

6

5

24

9

5

4

6

4

3

3

2

2

2

Naas

Newbridge

Leixlip

Kildare Town

Outside County

Athy

Total Dublin

Dublin City Centre

Dublin West

Dublin North

Dublin South

Rathangan

Maynooth

Monasterevin

Celbridge

Portlaoise

Robertstown

Housewife

Not Working/Students/Retired

Work Full-time

Work Part-time

54%

%

[ ] = 2002

[56%]

(+4)

(-4)

ROI % Working Full/Part Time = 53%

Higher in:- Naas Urban- Naas Rural- Clane

36.

Where Conduct Food Shopping

Newbridge

Naas

Maynooth

Leixlip

Local Village/Town

Outside County

Blanchardstown

Athy

Kildare Town

Celbridge

Clane

Monasterevin

Lucan

Carlow

Other

(Base: All Kildare County residents aged 18+)

(Q.13a)

28

25

11

11

10

6

5

5

5

5

4

4

2

2

19

%

37.

Where Conduct Non-Food Shopping


(Q.13a)

Liffey Valley

Dublin City Centre

Blanchardstown

Newbridge

Naas

Leixlip

Outside County

Tallaght

Local Village/Town

Monasterevin

Portlaoise

Kildare Town

Other

35

28

27

27

20

6

5

3

2

2

2

2

6

%

OutsideCounty

38.

% Shopping in Kildare Vs Outside Kildare

(Q.13c)

Regional

72 74 7771

87

58

79

53

66

83

26

13

42

21

47

17

34292328

TotalAthy

UrbanNaasUrban

TotalCo. Co.

AthyRural

Cel-bridge

NaasRural Leixlip Clane Kildare


% % % % % % % % % %

% Kildare

% Outside Kildare

Celbridge and Leixlip residents choosing to shop outside County

SECTION 2:National & Local Issues

Priorities for Improvement

40.Problems/Issues Would Like Government to Concentrate On – Top 10 – I

Health service/hospitals

Crime/law and order/vandalism

Roads/traffic congestion

Education & Schools

Housing

Taxation

Unemployment/jobs

Childcare facilities

Refugees/Asylum seekers/Race Relations/Immigrants

Environmental issues

37

17

11

7

7

3

2

3

2

2 13

13

15

20

21

26

36

49

55

75

1st Mention Total Mentions


(Q.1)All others 1% or less

2004Rank in 2002

1

3

2

5

6

8

4

=

7

9

Health services remain the top priority Kildare Residents would like the government to concentrate on.

Increased in importance versus 2002

41.

23

21

16

9

8

7

6

6

5

5

4

8

24

22

5

10

7

4

4

3

5

8

Important Local Problems & Issues – I – Verbatim Responses

(Q.2)

Recreational facilities/amenities for youth e.g. parks, playgrounds, community centre

Roads – maintenance/repair (potholes)

Traffic congestion – near schools/delays/delays due to roadworks

Building/planning permission

Crime/Vandalism/Disorder of youth

Substance abuse – Alcohol (underage drinking)/ drugs (should be a drugs awareness programme in local areas)

Roads – speeding, signs, safety for kids

Footpaths – Maintenance

Lack of bus/public transport – commuting is chaos/lack of frequency of trains

Environment/Pollution/litter

Lack of parking/to narrow to park/disc parking/disabled


%

20042002

Higher In

Recreational facilities for youth and road maintenance/traffic congestion are the most salient local issues across the County.

42.Most Important Local Problems & Issues – Summary by Electoral Areas – I

21

18

17

14

13

Traffic congestion

Lack of recreational facilities/amenities for youth

Road maintenance

Footpath maintenance


50

31

28

15

13

Traffic congestion near schools

Crime/vandalism/disorder

Lack of recreational facilities/ amenities for youth


Road maintenance

Naas TC

Athy TC

%

%

43.Most Important Local Problems & Issues – Summary by Electoral Areas – II

(Q.2)

20

16

14

13

11

Crime vandalism/disorder

Environment/pollution/litter

Lack of recreational facilities for youth

Substance abuse/alcohol, drugs

Traffic congestion

34

22

16

9

8


Traffic congestion

Substance abuse/alcohol, drugs

Road maintenance


Leixlip

Celbridge

%

%

44.Most Important Local Problems & Issues – Summary by Electoral Areas – III

(Q.2)

32

30

10

9

7

Road maintenance


Traffic congestion

Lack of bus/public transport

Roads – speeding signs/ safety for kids

43

17

12

10

9

Road maintenance

Lack of recreational facilities for youth


Roads – speeding signs/ safety for kids

Traffic congestion

Kildare

Clane

%

%

45.Most Important Local Problems & Issues – Summary by Electoral Areas – IV

(Q.2)

26

20

16

12

10


Traffic congestion

Road maintenance


Environment/pollution/litter

19

19

15

14

8


Traffic congestion (schools)

Crime/vandalism/disorder of youth

Road maintenance/potholes


Naas Rural Athy Rural% %

46.

53

46

41

29

27

26

24

23

23

23

21

Kildare Quality of Life – Key Drivers

Low level of crime

Health services


Public transport

Affordable decent housing

Shopping facilities

Activities for teenagers/youth

Education provision

Facilities for young children




Most Important

35

37

41

22

19

19

33

16

27

26

18

Needs Improvement

% %

(Q.25/26)

Aspects Which Make Kildare Somewhere a Good Place to Live/Learn/Work/Visit/Do Business

47.

21

17

15

12

10

9

9

8

8

2

Kildare Quality of Life – Key Drivers

(Q.21a/b)

Most Important

17

23

19

10

12

13

8

7

10

6

Needs Improvement

% %


Pavement/footpath repairs

Sports & leisure facilities


Parking facilities

Cultural facilities

Wage levels & local cost of living



Race relations


Aspects Which Make Kildare Somewhere a Good Place to Live/Learn/Work/Visit/Do Business

48.


LOW LEVERAGE0

10

20

30

40

50

60

70

80

0 10 20 30 40 50 60

HIGH LEVERAGE


Quality of Life/Key Drivers/Priorities for Improvement – Total Kildare

NEEDS IMPROVEMENT

IMP

OR

TA

NC

E

High

Low

Low High

(Base: All Kildare County Council residents aged 18+)

Wage levels &local cost of living Parking facilities

Race relations


Sports & leisure facilitiesPavement/footpath repairs

Cultural facilities





Low level of traffic congestionShopping facilities

Parks and open spacesEducation provision


Health services

Public transport


Low level of crime

49.


LOW LEVERAGE0

10

20

30

40

50

60

70

80

0 10 20 30 40 50 60

HIGH LEVERAGE


Quality of Life/Key Drivers/Priorities for Improvement– Naas UDC

NEEDS IMPROVEMENT

IMP

OR

TA

NC

E

High

Low

Low High

(Base: All Naas UDC Residents, aged 18+)

Wage levels & local cost of living

Parking facilities

Race relations


Sports & leisure facilities

Pavement/footpath repairs

Cultural facilities






Shopping facilities


Education provision


Health services (86, 70)

Public transport


Low level of crime

SECTION 3:Involvement in Community/ Opinion of Quality of Life in

Kildare County

52.

30

31

21

28

12

24

30

40

22

51

31

30

36

33

10

24

43

29

33

32

Involvement in Community, Voluntary or Sporting Organisations x Authorities & Demographics

(Q.6a)

Any Involvement

Authorities

Total Co. Co.

Naas TC

Athy TC

Electoral Region

Athy Rural

Naas Rural

Celbridge

Leixlip

Kildare

Clane


37

25

26

29

30

32

38

26

33

38

25

32

34

30

30

39

23

30

Sex

Male

Female

Age

18-24

25-34

35-49

50+

Class

ABC1/F50+

C2DE/F50-

Dependent Children

Yes

20042002% %

53.

Local Organisations Involved With

(Q.6b/7)

60

11

4

37Any Community

Any Voluntary

Any Sport

Any Recreation

%

54.Average Time Involved in Community/ Voluntary Organisations

(Q.6b/7)

(Base: All who are involved in community/voluntary/sporting organisations – 30%

9 10

14 17

1111

18 14

45 46

3 2

2004 2002

Average number of hours volunteer/participate in a month

1-2 hours

3-4 hours

5-6 hours

7-10 hours

11+ hours

Don’t know/can’t think

Ave. No. of Hours 8 8

55.What is Most Associated with County Kildare?

65%

33%

30%

9%

Any Horses

Any Landscape/Scenery

Any Sport

Any Industry

More pronounced since 2002

56.

What Most Associated with County Kildare

(Q.2)


All others 1% or less

ANY HORSES

Horses/equestrian pursuits/breeding

Horse racing/The racy crowd

Studs – National, etc.

Punchestown

65

3524

6

1

ANY LANDSCAPE/SCENERY

The Curragh

Japanese Gardens

Scenery/Greenery

Plains of Kildare

Tourism

History/heritage sites

33

214

3

2

12

ANY SPORT

GAA/The Lillywhites

Sport

Mondello

K-Club/Golf

Naas Swimming Pool

Punchestown

30

203

3

2

11

ANY INFRASTRUCTURE/INDUSTRY

Newbridge Silver

Farmland/dairy

Industry – Intel

Proximity to Dublin

Growth & Population/Prosperity

Traffic/bad roads

Infrastructure – potholes

9

31

1

1

111

% %

57.

Rating of County Kildare on Quality of Life

50 55

39 42 45 4536 41 44

36 29

36 3534 33

3734

38

10 1216 12

15 16 20 1614

2 25

43 3 4 5

311

1 1 1 13 71322 322

2004 2002 2004 2002 2004 2002 2004 2002 2004

Very Good (5)

% % % %

(Q.8)

Live Work Visit Do Business

% % % %


Learn

Fairly Good (4)

Average (3)Fairly Poor (2)Very Poor (1)

%

4.4--

4.43.94.2

4.2--

4.13.74.1

4.2--

4.23.63.8

4.1--

4.13.73.9

4.23.83.9

A Place to …

Mean: KildareSouth DublinCork City

Slight decline in those rating Kildare as a “very good” place to live, work and do business but overall average remains the same

–

SECTION 4:Knowledge of &

Favourability Towards Kildare County

59.Rating Level of Information Provided to Residents Regarding Kildare C.C. Services and Benefits

(Q.37)

Regional Analysis

–

7 513

7 92

21

2 5

5736

2317

29

17

37

24

26

24

24

30

3136

16

20

22

39

11

49 3818

4437

29

57

36

3 1 3 7 9 5 4

271427

TotalAthy

UrbanNaasUrban

TotalCo. Co.

AthyRural

Cel-bridge

NaasRural Leixlip Clane Kildare

(Base: All Kildare County residents age 18+)

Keeps us well informed (4)

Doesn’t tell us much at allabout what it does (1)

Keeps us fairly well informed (3)

Gives us only a limitedamount of information (2)

Don’t know– –

% % % % % % % % % %

Naas Urban, Celbridge and Clane residents feel less wellinformed about County Council services than their regional counterparts.

–

Mean score 2.0 2.6 1.9 2.0 2.4 1.8 1.8 2.5 1.6 2.1

60.Rating Level of Information Provided to Residents Regarding Kildare C.C. Services and Benefits

(Q.37)

Satisfaction x Demographics

7 6 8 3 6 9 8 8 7

1724

27 33 3026

24 29 20

28

2622

2424

24

39 36 4147

40 3835 37 39

3 3 3 4 4 3 1 2 3

282627

TOTAL Male Female 18-24 25-34 35-49 50+ABC1/F50+

C2DE/F50-

SEX AGE

Keeps us well informed (4)

Doesn’t tell us much at allabout what it does (1)

Keeps us fairly well informed (3)

Gives us only a limitedamount of information (2)

Don’t know

% % % % % % % % %


Younger residents typically feel more disconnected from the workings of the Council.

Mean 2.0 2.0 2.0 2.01.8 2.1 2.1 2.1 2.0

CLASS

61.

Familiarity with Kildare County Council

3 3 18

2 1 5 1

2214

2617 23

20

1121

21 30

48 6050 70 57

3960 44

4446

27 23 2412

20

3126

34 2823

2 1 2

Total 2004

Total 2002

Naas TC

Athy TC

AthyRural

Cel-bridge

Naas Rural Leixlip Clane KildareKnow a great

deal about (5)

(Q.10a)

Kildare Authorities Co. Council Electoral Regions


–3.0--

Know a fairamount (4)

Know just a little (3)

Heard of – but know nothing about (2)Never heard of (1)

Mean Score South Dublin

Cork City

– – – – –3.03.1

3.13.0

3.13.2

3.12.9

2.93.1

2.92.8

3.03.1

3.12.8

% % % % % % % % % %

–3.02.93.1

High levels of unfamiliarity among Celbridge and Leixlip residents.

–

62.

Familiarity x Demographics

Least Familiar Most Familiar


18-24 C2DE

35-49 ABC1

(Q.10a)

63.

Sense of Affiliation

49 45 4637

47 42

3835

39

38

3732

913

10

1610

16

3 4 47 4 6

1 3 1 3 2 3

2004 2002 2004 2002 2004 2002

Very Strongly (4)

% %%

(Q.3)

Neighbourhood Town The County

% %


%

3.3-

3.33.2

3.1-

3.1 3.1-

3.3

Belonging to …

Fairly Strongly (3)

Not Very Strongly (2)

Not at all Strongly (1)No opinion/Don’t know

Mean Score: KildareSouth Dublin

Higher affiliation with Town and County

3.1 3.0

64.

Favourability with Kildare County Council

6 6 1 19 9

2 3 2 1

3139

3140

47

31

2431 35

25

4838 60 45

30

44

5546

3166

10 148

14 12 11 149

25

25 3 1 3 5 5

11 7 6

Total 2004

Total 2002

Naas TC

Athy TC

AthyRural

Cel-bridge

Naas Rural Leixlip Clane Kildare

Very favourable (5)

(Q.10b)



3.23.33.5

3.23.33.5

Fairly favourable (4)

No opinion/Don’t know (3)

Fairly unfavourable (2)Very unfavourable (1)

Mean ScoreSouth Dublin

Cork City

3.33.3

3.3 3.53.6

3.33.4

3.13.6

3.13.2

3.03.3

3.43.2

–% % % % % % % % % %

–

(2004)(2002)3.3

Higher proportion of residents claiming to be neutral – Clane & Naas rural more negative than other regions.

65.

Satisfaction with Kildare County Council

7 81 1

12 17

2 4 511

3243

33 29

53

28

24

35 38 25

4429

5251

19

41

47

39 27

58

11 1414

17 12 622 11

20

56 6 3 4 8 511 10

1

Total 2004

Total 2002

Naas TC

Athy TC

AthyRural

Cel-bridge

Naas Rural Leixlip Clane Kildare

Very satisfied (5)

(Q.11)



3.33.33.5

3.4

Fairly satisfied (4)

No opinion/Don’t know (3)

Fairly dissatisfied (2)Very dissatisfied (1)

Mean Score South Dublin

Cork City

3.33.2

3.13.3

3.63.7

3.43.3

3.03.6

3.13.2

3.13.5

3.43.4

– –

––

% % % % % % % % % %

(2004)(2002)

Higher proportion claiming to be neutral in most recent survey.

SECTION 5:Awareness & Satisfaction

with Services/Facilities Provided by Kildare County

Council

67.Spontaneous Awareness of Services Provided by Kildare County Council – I

Refuse collection

Roads – maintenance & improvement of road network

Motor taxation


Street cleaning

Street lighting

Footpaths

Litter control

Driver licensing

Planning applications & development

Recycling (Civic Amenity Sites)

Local Authority Housing (e.g. voluntary social & shared housing)

Housing & service development in your area

Fire Services

1415

1537

92

52

17

2

71

31

31

42

2

46

6

26

17

1119

1924

920

2218

2224

1426

1429

1630

1831

2435

2939

7154

5156

1st Mention Total Mentions

(Base: All Kildare Residents Aged 18+ excl. Naas & Athy TC)

(Q.14)

Top six Services

Secondary Services Associated

20042002

–

–

–

Significant increase in awareness of services offered by the Council.

68.Spontaneous Awareness of Services Provided by Kildare County Council – II

Sewage disposal/drainage

Playgrounds/parks/open spaces

Library & arts services

Register of electors/elections

Providing & maintaining local amenities & leisure areas

Landfill sites

Community Youth Facilities

Enforcement of planning & environmental issues

Swimming pools

Cemeteries & burial grounds

Sports/Leisure facilities & events

Urban & Village renewal scheme

Dog warden service

Heritage services

Industry/development of local industry/ local economic development

15

12

11

11

10

10

9

9

9

8

8

7

7

6

6

(Base: All Kildare Residents Aged 18+ excl. Naas & Athy TC)

(Q.14)

Surface water drainage

Protecting the environment/controlling pollution

Promoting the development of the county

Public conveniences/toilets

Tourism – assisting & attracting tourism

Building control (e.g. Fire certs)

Environmental Information & Awareness

Grants for higher education

Promoting the interests of the local communitySupporting community & voluntary organisations

Travelling community

Access for the disabled

Civil defence

Control & monitoring lakes, waterways, rivers, streams, bathing areas

Other

6

6

5

5

5

4

4

4

4

4

4

3

3

3

3

Total Mentions

69.Spontaneous Awareness of Services Provided by TC’s – III

Heritage services

Access for the disabled

Landfill sites

Promoting the interests of the local community

Surface water drainageControl & monitoring lakes, waterways, rivers, streams, bathing areasEnforcement of planning & environmental issuesGrants for higher educationIndustry/development of local industry/local economic developmentPublic conveniences (toilets)Protecting the environment/controlling pollutionPromoting the development of the county

Environmental information & awareness

Building control (e.g. fire certs)

Dog warden service

(Base: All Naas & Athy Residents aged 18+)

(Q.14)

Naas TC Athy TC

Total Mentions

11

10

8

8

8

7

7

7

7

7

7

6

6

4

4

13

11

15

25

1

29

8

28

36

36

25

19

10

4

–

70.

Overall Usage of Services – I

Refuse collection, 90

Road maintenance, 83Footpaths, 81 Motor Taxation, 80

Water Supplies, 78Street Lighting, 76Road safety/parking, 74

Litter control, 66

Electors/Elections, 60Sewage /drainage, 58

Planning apps/dev, 48Housing/svc dev., 46

Playgrounds/parks, 44Library & arts svcs, 43

Sport/leisure facil., 40Fire services, 40

Street cleaning, 68Driving licensing, 68 Recycling, 68Primary

100%

40%

(Base: All Kildare County Residents)

Secondary

71.

Overall Usage of Services – III

Surface drainage, 39Housing, 39Landfill sites, 38

Amenities, 36Community orgs, 35Cemeteries , 35

Comm facilities, 32Environmental info, 31Enforce planning, 31Toilets, 30Control lakes, etc., 29

County Dev., 27

Heritages services, 23

Higher ed. Grants, 21Urban/village renew, 21

Building control, 17

Disabled access, 15Civil defence, 14Travelling comm, 13

Protecting the env., 35Swimming pools, 33

Community Ints, 32

Dev of Local Ind, 31Dog Warden, 31

Tourism, 21

Tertiary

40%

0%

(Base: All Kildare County Residents)

72.Key Areas of Dissatisfaction – Kildare County Residents (excl. Naas, Athy TC)

50

35

34

34

32

28

27

27

56Road maintenance/improvement of road network

Road safety/parking

Footpaths

*Community/youth facilities

*Playgrounds/Parks


Litter control

Providing and maintaining local amenities

*Sports/leisure facilities

% Very/Fairly Dissatisfied Versus 2002

=

=

(+16%)

(+21%)

(+8%)

(+10%)

* New services included in 2004 survey

N/A

N/A

N/A

73.Dissatisfaction with Services Provided by Kildare County Council 2004 vs 2002 (+/- 5%) – I


9

5

5

1511

7

7

6

5

8

Driver licensingCemeteries and burial groundsFire servicesMotor taxationRefuse collectionWater suppliesLibrary and artsRegister of electorsBuilding control RecyclingCivil defenceHeritage servicesSewage disposalStreet cleaningStreet lightingControl and monitoring lakesIndustry developmentEnvironmental information and awarenessPromoting the development of the countySurface water drainage

Higher in2004

Higher in2002

% Fairly/Very Dissatisfied

–

––

–

–

––––

–

Ranked in order of average

satisfaction (highest to

lowest)

HighestSatisfaction

74.

1710

811

2116

117

1410

13

8

117

8

Dissatisfaction with Services Provided by Kildare County Council 2004 vs 2002 (+/- 5%) – I


TourismDog warden serviceGrants for higher educationLitter controlLocal authority housingPromoting interests of localsProtecting the environmentSupporting community and voluntary organisationsUrban and village renewal schemeEnforcement of planningFootpathsHousing and service developmentLandfill sitesPlanning applicationsPublic conveniencesTravelling communityProviding & maintaining local amenitiesSwimming poolsRoad safety and parkingRoad maintenance

Ranked in order of average

satisfaction (highest to

lowest)

Higher in2004

Higher in2002

% Fairly/Very Dissatisfied

–

–

–

––

No change on two key issues

LowestSatisfaction

75.Overall Satisfaction with Services Provided by Kildare County Council (excl. Naas/Athy TC)

Driver licensing, 4

Water supplies, 3.7

Library and arts, 3.6

Disabled access, 3.4Street cleaning, 3.4

Cemeteries, 3.8Fire services, 3.8

Motor taxation, 3.8Refuse collection, 3.8

Register electors, 3.6

Building control , 3.5 Recycling, 3.5

Civil defence, 3.4Heritage services, 3.4

Sewage disposal, 3.4Street lighting, 3.4

Very Satisfied – Summary Mean Scores4.0

3.4

76.Overall Satisfaction with Services Provided by Kildare County Council (excl. Naas/Athy TC)

Control Lakes, 3.3

Tourism, 3.2

Dog warden, 3.1

Planning, 3

Industry dev., 3.3

Environmental info, 3.2County Dev., 3.2

Surface drainage, 3.2

Higher ed grants, 3.1Litter control, 3.1

Housing, 3.1 Local comm ints, 3.1

Environment, 3.1Support vol orgs, 3.1

Renewal scheme, 3.1

Fairly Satisfied/Neutral – Summary Mean Scores 3.4

3.0

77.Overall Satisfaction with Service Provided by Kildare County Council

Footpaths, 2.9

Local amenities, 2.8

Playgrounds parks, 2.6

Housing/svc dev, 2.9Landfill sites, 2.9

Planning apps, 2.9

Public conv., 2.9 Travelling comm., 2.9

Sports facilities, 2.8Swimming pools, 2.8

Comm facilities, 2.6

Road safety/parking, 2.5

Roads, 2.3

Very Dissatisfied – Summary Mean Scores 3.0

0

78.

% P

ER

SO

NA

LL

Y B

EN

EF

IT


0

10

20

30

40

50

60

70

80

90

0 10 20 30 40 50 60 70 80 90


Strategic Improvement Matrix – Total Co. Co. Excl. Naas & Athy

Water Supplies

Swimming Pools


Street Lighting

Street Cleaning





Refuse Collection

Recycling,

Environment/pollutionPublic Conveniences (Toilets) Promoting the Development of the County



Motor Taxation


Litter Control

Landfill Sites

Housing and Service Development

Footpaths

Fire Services

Driver Licensing



1. Dog Warden service2. Development of local industry3. Local authority housing4. Promoting interests of local community5. Providing and Maintaining Local Amenities

& Leisure Areas6. Supporting community and Voluntary

organisations

1.2.

3.

4.5.

Sports/leisure facilities/events

(Base: All Kildare residents excl Naas & Athy UDC aged 18+)

HIGH LEVERAGE


High

Low

Low High


LOW LEVERAGE

6.

Control and Monitoring Lakes, Waterways, etc.

79.

81

73

53

44

42

38

38

33

Key Areas of Dissatisfaction – Naas Town Council

Road maintenance & improvement of road network


Footpaths


Litter control

Playgrounds/parks

Sports/leisure facilities


%

ComparisonWith 2002

(+37%)

(+5%)

(+23%)

N/A

(-2%)

N/A

N/A

N/A

% Very/FairlyDissatisfied

80.


0

10

20

30

40

50

60

70

80

90

100

0 10 20 30 40 50 60 70 80

Strategic Improvement Matrix – Naas UDC

(Base: All Naas UDC residents aged 18+)

HIGH LEVERAGE


% P

ER

SO

NA

LL

Y B

EN

EF

IT

High

Low

Low High


LOW LEVERAGE

1. Promoting the interests of the local community2. Public Conveniences (Toilets)3. Sewage disposal/drainage4. Surface water drainage5. Tourism - Assisting and Attracting Tourism6. Urban & village renewal schemes

Access for the Disabled


Water Supplies

Street Lighting

Street Cleaning

Roads - Maintenance and Improvementof Road Network



Refuse Collection

Recycling

Providing and Maintaining Local Amenities

Promoting the Development of the County


Motor Taxation

Local Authority HousingLibrary and Arts Services

Litter Control

Landfill Sites


Heritage Services

Footpaths

Fire ServicesEnvironmental Information and Awareness

Driver Licensing

Dog Warden ServiceCommunity/Youth Facilities

Civil Defence

Building Control

Cemeteries

Control & monitoring lakes, etc. Enforcement of planning &environmental issues

Grants for higher educationDevelopment of local industry

Planning applications& development

Supporting community & voluntary organisations1.

2.

Protecting the environment/controlling pollution3.

4.

Swimming pools

5.Travelling community 6.

81.

38

36

35

33

26

16

Key Areas of Dissatisfaction – Athy Town Council



Local authority housing

Housing & service development in area

Supporting community & voluntary organisations


%

ComparisonWith 2002

(-1%)

(+20%)

N/A

N/A

(+27%)

(-15%)

82.


HIGH LEVERAGE

0

10

20

30

40

50

60

70

80

90

100

20 30 40 50 60 70 80 90 100

Strategic Improvement Matrix – Athy UDC


% P

ER

SO

NA

LL

Y B

EN

EF

IT

High

Low

Low High

(Base: All Athy UDC residents aged 18+)


Water Supplies

Urban and Village Renewal Scheme

Travelling Community

Tourism - Assisting and Attracting Tourism

Swimming Pools


Supporting Community & Voluntary Organisations

Street LightingStreet Cleaning





Refuse Collection

Recycling

Protecting the Environment

Public Conveniences (Toilets)

Provide/maintain Local Amenities

Promoting the Interests of the Local CommunityPromoting the Development of the County

Playgrounds/Parks


Motor Taxation



Litter Control

Landfill Sites

Development Of Local Industry


Heritage Services

Grants for Higher Education

Footpaths

Fire Services

Environmental Informationand Awareness


Driver Licensing

Dog Warden ServiceControl and Monitoring Lakes, Waterways, etc.


Civil Defence


Building ControlAccess for the Disabled


LOW LEVERAGE

SECTION 6:Reasons for Dissatisfaction with Services Provided by

Kildare County Council

84. Reasons for Dissatisfaction with Services provided by Kildare County Council

Maintaining & Improving the Roads/Road Safety & Parking

Roads in very bad condition

Footpaths in poor repair

More money needs to be spent on roads

Insufficient traffic calming schemes

Not enough public parking

Recycling/ Landfill Site/ Protecting the Environment

Including Controlling Pollution and Litter

Control/Refuse Collection

Lack of recycling facilities/or estates

Need to control dumping

Recycling facilities not emptied often enough

Landfill site is smelly/unsightly

Planning Applications & Development

Slow to grant permission

Restrictive planning/difficult to get

Too much red tape

Haphazard/make inconsistent decisions



Not building enough houses

Don’t look after local Authority Estates

Council handling anti-social behaviour on estates

Housing schemes should be smaller

Housing and Service Development in Your Area

Too many houses/too built up

No facilities for young people in housing estates

Services not sufficient for number of houses

Lack of planning


Promoting the Interests of the Local

Community

Not enough information or support available

Local community can’t get funding

Not enough support for voluntary organisations

Not enough staff/human resource support

Water Supplies

Inconsistent Water Quality

Poor water pressure

Lack of prior notice about disruptions

Intermittent pressure

SECTION 7:Contact with Kildare County

Council/Naas/Athy TC

88.Any Direct Contact with Kildare County Council in Past 5 Years


X Regions

58%42%

Any direct contact with the council in last 5

years

YES

46

65

46

66

54

56

57

60

Athy Urban

Naas Urban

Athy Rural

Celbridge

Naas Rural

Leixlip

Clane

Kildare

(Q.27a)

(40%)

%

89.

51

1

40

36

10

63

7

47

41

2

6

5

42%58%

Any Contact with Kildare County Council Authorities in the Past 5 Years


76%24%

Through Intermediary Any Direct Contact with Council

No NoYesYes

(Q.27/28)

County Councillor/ Elected Member

Public Meeting

Architect

Solicitor

Other

In Person

Over the telephone

By letter/correspondence

E-mail

Arranged meeting w/council staff

Visited Website

Public Meeting

(12%)

62

10

9

4

4

Significant increase in the use of elected members to contact Council

Method of Contact

--

Method of Contact 2004 2002

90.

30

21

11

3

9

7

7

10

4

4

4

4

3

3

3

Nature of Previous Contact with Council

(Q.30a/b)

Motor Tax

Any Housing Enquiry

Housing enquiry/repairs, etc.

Housing loan/grant

Planning permission/application

Looking for a council house/to move house

Road repairs

Any refuse/recycling

Refuse charges

Refuse collection

Flooding/drainage problems

Water supply/quality/pressure

Sewage

Pathways

General environment

Last Contact Ever Contacted

31

19

11

4

10

10

7

15

10

10

5

5

3

4

3–

(Base: All that had any contact with councilin past 5 years – 60%)

%

(Base: All Kildare residents aged 18+)%

91.Overall Satisfaction with Kildare County Council Authorities Handling of the Enquiry/Problem

(Base: All who made contact with Kildare County Council in past 5 years – 60%)

(Q.31)

Very satisfied (5)

Fairly dissatisfied (2)

Very dissatisfied (1)

Fairly satisfied (4)

Neither/nor (3)

Mean Score

3422

9

6

7

12

15

24

510

25

30

Total 2004 Total 2002

Cork City 3.3, Wicklow 2.5, Westmeath 3.5, Galway 3.2, Kildare 3.1, Clare 3.0

3.1

Don’t know/can’t remember

%

3.7

%

SECTION 8:Other Issues– Opening Hours–Website– Refuse

93.Awareness & Usage of Kildare County Council’s Website

(Q.34a/b)

Aware of Website

38%

61%

(Base: All Kildare Residents aged 18+)

31%

68%

Visited Website (38%)

11

19

21

20

29

Frequency ofVisiting Website (31%)

Yes, aware

No, not aware

Yes, Visited

No, not visited2-3 times

4-10 times

Difficult to say

VeryFrequently

Higher AmongstNaas Rural District 50Clane 53

Highest AmongstMales 33%25-49 37%ABC1/F50+ 34%

Only Once

(=12% of all residents)

94.Likelihood of Visiting Kildare Website for Services

8

11

5

5

5

6

3

3

11

10

7

6

5

5

3

49

11

9

8

10

9

8

10

70

69

66

68

66

64

57

58

Not veryLikely

(1)


Mean Score

Likely with

Internet Access

1.7 41%

1.7 43%

1.4 24%

1.5 26%

1.3 11%

1.4 21%

1.4 25%

1.3 15%

Pay for motor tax on-line

Look up information on services in Kildare County

Download application forms e.g. grants, planning, housing loans

Review planning permission applications

Online driving test application

On-line refuse charges payment

Apply for Council job vacancies

Information on County Council meetings

FairlyLikely

(2)

FairlyLikely

(3)

Very Likely

(4)

(Q.35)

95.

20

18

18

14

14

11

9

9

6

5

Awareness of Booklets/Ininiatives/Services

(Q.38)

Kildare County Enterprise Board

Thoroughbred County Logo

Kildare County Development Board

Co. Kildare Community & Voluntary Forum

Kildare Sports Partnership

Kildare European Leader Teo (KELT)

Kildare County Childcare Committee

OAK Partnership (Offaly & Kildare Partnership)

Athy Rapid


%

96.

26

26

24

23

22

15

15

14

14

14

12

Interest in Finding Out More Information on Initiatives

(Q.39)

Kildare County Enterprise Board

Kildare County Development Board

Co. Kildare Community & Voluntary Forum

Kildare Sports Partnership

Kildare County Childcare Committee

Kildare European Leader Teo (KELT)

Kildare.ie web portal & County Council web-site

Thoroughbred County Logo

Action South Kildare

OAK Partnership (Offaly & Kildare Partnership)

Athy Rapid


Interested

34

35

33

35

34

39

39

41

39

40

42

Not Interested

40

39

43

42

44

46

46

45

47

46

46

Don’t Know/Not Sure

% % %

97.Sources of Information Regarding Kildare County Council

Local newspapers, e.g. Leinster Leader, Kildare Times, etc.

Local radio

Leaflets delivered to your door

Friends & neighbours

Leaflets & notice boards in libraries

Leaflets & notice boards in other public council public buildings

Website: www.kildare.ie

Contact with Council staff


(Q.40a/b)

Where Currently Obtained Would like to get information

60

40

25

21

9

9

7

7

40

32

47

6

15

21

8

7

High desire for increased information in the form of leaflets

SECTION 9:Overall Satisfaction with Kildare County Council/

Naas/Athy TC

99.

30

30

30

41

38

51

29

40

46

43

36

35

25

30

20

12

12

11

9

7

1022

10

11

8

9

9

82

3

6

4

7

7

9

VerySatisfied

(5)

FairlySatisfied

(4)

Satisfaction with Kildare Authorities – Specific Aspects of Service

Fairly Dissatisfied

(2)

VeryDissatisfied

(1)

NeitherNor/DK

(3)

(Q.41)

Ease of contact

The quality of their service

Responding to your needs as a Kildare resident

Community Development

Responding to queries and complaints

How the Council account for money

The amount of information they provide

MeanScore

04

MeanScore

02

SouthDublin

3.8 3.6 3.6

3.6 3.4 3.4

3.5 3.4 3.3

3.5 3.3 3.2

3.3 3.2 3.2

3.2 2.9 3.1

3.1 2.9 3.0


100.

Attitude to Kildare County Council – I

5

3

2

5

4

16

10

7

2

1

1

1

3

1

3

5

4

38

37

18

32

46

40

37

35

27

27

7

12

7

15

21

24

43

40

29

30

17

10

5

AgreeStrongly

(5)


Mean Score

3.84.0

4.24.3

3.93.9

3.53.1

3.53.4

The Council are bureaucratic & full of red tape

The Council should provide a local information office

The Council are important to the local community because they are a large employer

Kildare County Council only look after people in bigger towns

Care about residents

AgreeSlightly

(4)

DisagreeSlightly

(2)

DisagreeStrongly

(1)

(Q.42)

20042002

Strong desire for local information offices

101.

Attitude to Kildare County Council – II

7

7

7

9

5

6

5

7

14

16

3

3

5

3

3

3

3

3

7

44

43

40

38

43

34

46

44

26

162

10

13

17

9

14

8

10

9

11

11

AgreeStrongly

(5)


Mean Score

3.63.6

3.53.5

3.73.5

3.83.7

3.22.8

The Council make a positive contribution to the quality of life in the County

The Council promote the interests of the local community

Kildare County Council is a modern & progressive council

The Council’s provision of local services have improved over the years

The Council are open and transparent

AgreeSlightly

(4)

DisagreeSlightly

(2)

DisagreeStrongly

(1)

(Q.42)

20042002

Significant improvements in terms of being perceived as modern & progressive and open & transparent

102.

SWOT Analysis – Kildare County Council

Significant increases in levels of familiarity towards services provided by Kildare County Council versus 2002: most notably regarding

– Recycling Civic Amenity Sites– Footpaths– Litter Control

Growing sense of affiliation with County. High local involvement in community

organisations. Proud heritage of County and what it has to

offer i.e. Horseracing, The Curragh & GAA. Very high satisfaction with basic services

provided by the council;Refuse collection,water,motor tax,recycling etc.

Increasing satisfaction with – Driver Licensing– Recycling– Motor Taxation

Attitudes to Council has improved in terms of – Ease of contact– Quality of Service– Community Development– Information Provision– Modern & Progressive– Open & Transparent

Highest levels of dissatisfaction with– Recreational facilities/amenities for the

young– Roads maintenance and repair– Traffic congestion

Other important issues include– Building, planning permission– Crime, vandalism, disorder of youth– Substance abuse – alcohol– Roads/speeding– Housing and service development

Continuing improvement required relating to crime, health services and road maintenance – essential components contributing to a good quality of life.

Growing apathy regarding quality of service provided by County Council.

Reliance on road network due to high levels of employment in Dublin-commuter traffic.

WeaknessesStrengths

103.

SWOT Analysis – Kildare County Council

Communicate residents research findings both internally and externally.

Publicise involvement/spending on key areas which perform well.(Recycling)

Prioritise issues regarding childcare facilities and the provision of facilities for the young - Parks,playgrounds(Publicise any developments in these areas)

Identify issues for improvement by area and priortise resources-crime in urban areas(link with other service providers)

Further promote Kildare’s equestrian heritage – pride.

Leaflets considered the most effective for of communication-use to promote initiatives.

Capitalise on high awarness of website-promote greater usage-motor tax/application forms

Intermediaries have become more important conduit of contact for the council-important they highlight the positive developments achieved.

Encourage greater local community initiatives via funding.

Increasing dissatisfaction with facilities amongst young people – resulting in a more negative opinion towards the Council.

Negative feeling relating to road maintenance and repair – resulting in a negative Halo effect regarding the Council.

Increasing demands by residents as population explodes.

Increasing pressure on resources-playing catch up on softer service provision(Child /youth facilities)

Opportunities Threats

Kildare Residents Satisfaction Survey A Presentation Prepared For Kildare County Council February...

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