Kildare Residents Satisfaction Survey
A Presentation Prepared ForKildare County Council
February 2005
By
BE/NOTS4-001
2.
Background & Objectives – Overview
2002 2003 2004
Residents Satisfaction with Service Provision
Other Issues- Council Contact- Refuse Collection- Website- New Initiatives
Council Image/ Public Perceptions
Benchmark Residents
Survey
Update Residents
Survey
Objectives
3.
C. Research Methodology – II
Actual TotalWeighted Total %
% Population
2004 2002
1. Naas TC
2. Athy TC
3. Naas Rural
4. Athy Rural
5. Celbridge
6. Leixlip
7. Clane
8. Kildare
71
72
80
74
64
80
81
81
67
22
61
40
71
95
100
146
11
4
10
7
12
16
17
24
12
3
4
9
11
21
16
24
603 603 100 100
At the analysis stage, the data was re-weighted according to region in order to reflect the actual proportion of the population within each of the regions. (Data provided by Kildare Co. Co.)
5.
Section 1: Residents Profile & Demographics
The number of newer residents to Kildare has fallen back slightly versus 2002 (19% to 14%) however remains extremely high versus other Council areas (South Dublin 8%).
– The vast majority have moved to Kildare from other parts of Ireland.
– Similar to 2002, the areas which have experienced the greatest influx of new residents include – Kildare, Clane, Naas TC.
Over half the resident population are engaged in full/part-time employment.
– On a par with the national average– Lower employment in Athy rural and Leixlip as per the
previous survey.
6.
Section 1: Residents Profile & Demographics
Questions were included on the most recent survey regarding shopping behaviour – 28% of all shopping conducted by Kildare Residents is done so outside the County. This rises to over 40% for Celbridge and Leixlip residents – not surprisingly given their proximity to Dublin.
The most popular destinations for non food shopping are all outside the County:
– Liffey Valley– Dublin City Centre– Blanchardstown
Newbridge and Naas are ranked 4th and 5th respectively for non food whilst being in 1st and 2nd place for food/grocery shopping.
7.
Section 2: National & Local Problems
The main areas identified for the Government to focus on a National basis include:-
– Health service/hospitals– Crime/law and order/vandalism– Roads/traffic congestion– Education & schools– Housing– Taxation
Crime and education & schools have increased in priority importance versus 2002.
Childcare facilities emerged as a new issue – albeit ranked 8th, childcare did not feature in the 2002 residents survey.
8.
Section 2: National & Local Problems
The most prominent local issues identified included:-
– Recreational facilities/amenities for youth– Roads maintenance/repair– Traffic congestion/delays
There was a significant increase in the proportion of residents citing lack of recreational facilities as a key priority for improvement – rendering it the most salient local issue for the County.
9.
Most Important Local Problems & Issues – Summary by Electoral Areas – I
1. Traffic congestion (21%)
2. Lack of recreational facilities/ amenities for youth (18%)
3. Road maintenance (17%)
4. Footpath maintenance (14%)
5. Building/planning permission (13%)
Naas TC
1. Traffic congestion near schools (50%)
2. Crime/vandalism/disorder (31%)
3. Lack of recreational facilities/ amenities for youth (28%)
4. Building/planning permission (15%)
5. Road maintenance (13%)
Athy TC
1. Crime vandalism/disorder (20%)
2. Environment/pollution/litter (16%)
3. Lack of recreational facilities for youth (14%)
4. Substance abuse/alcohol, drugs (13%)
5. Traffic congestion (11%)
Leixlip
(Q.2)
1. Lack of recreational facilities/ amenities for youth (34%)
2. Traffic congestion (22%)
3. Substance abuse/Alcohol, Drugs (16%)
4. Road maintenance (9%)
5. Building/planning permission (8%)
Celbridge
Section 2: National & Local Problems
10.
1. Road maintenance (32%)
2. Lack of recreational facilities/ amenities for youth (30%)
3. Traffic congestion (10%)
4. Lack of bus/public transport (9%)
5. Roads – speeding signs/safety for kids (7%)
Kildare
1. Road maintenance (43%).
2. Lack of recreational facility for youth (17%)
3. Building/planning permission (12%)
4. Roads – speeding signs/safety for kids (10%)
5. Traffic congestion (9%)
Clane
(Q.2)
1. Lack of recreational facilities/ amenities for youth (26%)
2. Traffic congestion (20%)
3. Road maintenance (16%)
4. Building/planning permission (12%)
5. Environment/Pollution/litter (10%
Naas Rural
1. Lack of recreational facilities/ amenities for youth (19%)
2. Traffic congestion (Schools) (19%)
3. Crime/vandalism/disorder of youth (15%)
4. Road maintenance/potholes (14%)
5. Building/planning permission (8%)
Athy Rural
Important Local Problems & Issues – Summary by Electoral Areas – II
Section 2: National & Local Problems
11.
A new question was included which identified what was important in delivering Quality of Life in County Kildare and what was a priority for improvement.
– Low level of crime, health services and road maintenance and improvement considered fundamental in ensuring a good quality of life.
– These three issues were also nominated as key areas for improvement.
– The next priority identified included activities for teenagers/youth and facilities for young children.
– Prioritisation varied by electoral area and reflects the urban/rural divide.
Section 2: National & Local Problems
12.
CRITICAL IMPROVEMENT
LOW LEVERAGE0
10
20
30
40
50
60
70
80
0 10 20 30 40 50 60
HIGH LEVERAGE
LESS CRITICALIMPROVEMENT
Quality of Life/Key Drivers/Priorities for Improvement – County Kildare
NEEDS IMPROVEMENT
IMP
OR
TA
NC
E
High
Low
Low High
(Base: All Kildare residents excluding Naas/Athy UDC, aged 18+)
Wage levels & local cost of living Parking facilities
Race relations
Community activities
Sports & leisure facilities Pavement/footpath repairs
Cultural facilities
Facilities for young childrenActivities for teenagers/youth
Job prospects/employment
Low levels of pollution
Road maintenance & improvement
Low level of traffic congestion
Shopping facilities
Parks and open spaces
Education provisionAffordable decent housing
Health services
Public transport
Clean streets/litter control
Low level of crime
Section 2: National & Local Problems
13.Section 3: Involvement in Community/Opinion of Quality of Life in Kildare County
One in three Kildare residents claim to be involved in community, voluntary or sporting organisations – almost identical to the proportion recorded in 2002.
As per the last survey, involvement is more prevalent amongst men and those from the higher socio-economic bracket, with the average number hours remaining at 8.
There was an increase in involvement amongst Leixlip and Clane residents, with a corresponding fallback in Naas TC and Celbridge.
– Involvement is dominated by sports related activities (GAA) followed by community organisations.
The most salient features which encapsulate Kildare County’s identity include:-
– Horse racing/equestrian pursuits/bloodstock– The Curragh/landscape/scenery– GAA/The Lillywhites
14.Section 3: Involvement in Community/Opinion of Quality of Life in Kildare County
The association with horse racing has become even more pronounced than 2002.
Kildare is very positively viewed as a place to live, work, visit, do business and learn.
Although there has been a minor fall off in the proportion of residents giving the County the top score, the overall average remains the same as 2002. It ranks ahead of South Dublin, Cork City but marginally behind Co. Clare on the quality of life measures.
Naas rural residents were more critical of the County in the most recent survey, with all other regions very similar in their rating.
15.Section 4: Knowledge of and Favourability Towards Kildare County Council
Residents were quite critical of the Council regarding the amount of information provided to residents regarding the Council’s services and the benefits it provides:-
– One in three are satisfied with the level of information provided whilst the remaining two thirds believe they receive limited information/none at all.
– Athy urban and rural residents along with those in the Leixlip area were the most satisfied with the amount of information provided by the Council.
Despite the criticisms regarding information provision, a higher proportion of residents claim to know a great deal/fair amount about Kildare County Council versus 2002. Because of a corresponding increase in those being very unfamiliar, the average has remained the same (3.0) - on a par with other County Councils.
16.Section 4: Knowledge of and Favourability Towards Kildare County Council
Interestingly, those living in the Naas urban region were one of the most critical regarding the provision of information by Naas Town Council – despite the fact the Council offices are located in the town.
Other regions which had a high proportion of residents claiming to receive limited/no information were Clane and Celbridge. Demographically the younger age cohort feel least informed overall.
The sense of affiliation with the County has increased, reflecting the lower number of newer residents versus 2002.
Despite increased familiarity, a higher proportion of residents claimed to be neutral towards the Council in terms of favourability and satisfaction. This apathetic feeling was most pronounced in Naas rural which fell back significantly versus 2002. As per the last survey, Athy rural residents are the most positive overall.
17.Section 5: Awareness & Satisfaction with Services/ Facilities Provided by Kildare County Council
Increased familiarity with the County Council has fuelled a significant increase in spontaneous awareness of the services provided by the Council.
The most notable increases noted were for:-– Recycling/Civic Amenity Sites– Footpaths– Litter Control
However, all of the Top 10 services (with the exception of roads) registered an increase in spontaneous awareness.
The primary areas which Kildare County Council are considered responsible for include:-
– Refuse collection– Roads – maintenance & improvement of road network– Motor taxation– Road safety & parking– Street cleaning– Street lighting
18.Section 5: Awareness & Satisfaction with Services/ Facilities Provided by Kildare County Council
The secondary services associated with the Council include:-– Footpaths– Litter control– Driver licensing– Planning applications– Recycling– Local authority housing– Housing and service development
Satisfaction has increased in the following areas:– Driver licensing– Recycling– Motor Taxation
Satisfaction has fallen back for the majority of services with a higher proportion falling into the neutral category rather than giving a positive rating.
19.Section 5: Awareness & Satisfaction with Services/ Facilities Provided by Kildare County Council
The areas of highest dissatisfaction across the County (excluding Naas TC/Athy TC), Naas TC and Athy TC include:-
50
35
34
34
32
28
27
27
56Road maintenance/ improvement of road network
Road safety/parking
Footpaths
*Community/youth facilities
*Playgrounds/Parks
Housing & Service development
Litter control
Providing and maintaining local amenities
*Sports/leisure facilities
Road maintenance & improvement of road network
Road safety & parking
Footpaths
Housing & Service development
Litter control
Playgrounds/parks
Sports/leisure facilities
Community/youth facilities
Community/youth facilities
Road maintenance & improvement
Local authority housing
Housing & service development in area
Supporting community & voluntary organisations
Road safety & parking
% Very/Fairly Dissatisfied
Kildare County
73
53
44
42
38
38
33
81
Naas TC
36
35
33
26
16
38
Athy TC
20.Section 5: Awareness & Satisfaction with Services/ Facilities Provided by Kildare County Council
In contrast, Athy TC residents were generally more satisfied with the Councils service provision since 2002, particularly in the following areas:-
– Litter control– Landfill sites– Public conveniences– Recycling– Tourism – assisting and attracting– Road safety & parking
Satisfaction amongst Athy TC residents has fallen back in relation to:
– Swimming pool services– Sewage disposal and drainage– Control and monitoring lakes/waterways
21.
% P
ER
SO
NA
LL
Y B
EN
EF
IT
LESS CRITICALIMPROVEMENT
0
10
20
30
40
50
60
70
80
90
0 10 20 30 40 50 60 70 80 90
Enforcement of Planning and Environmental Issues
Strategic Improvement Matrix – Total Co. Co. Excl. Naas & Athy
Water Supplies
Swimming Pools
Surface Water Drainage
Street Lighting
Street Cleaning
Sewage Disposal/Drainage
Roads - Maintenance andImprovement of Road Network
Road Safety and Parking
Register of Electors/Elections
Refuse Collection
Recycling,
Environment/pollutionPublic Conveniences (Toilets) Promoting the Development of the County
Playgrounds/Parks/Open Spaces
Planning Applications and Development
Motor Taxation
Library and Arts Services
Litter Control
Landfill Sites
Housing and Service Development
Footpaths
Fire Services
Driver Licensing
Community/Youth Facilities
Cemeteries and Burial Grounds
1. Dog Warden service2. Development of local industry3. Local authority housing4. Promoting interests of local community5. Providing and Maintaining Local Amenities
& Leisure Areas6. Supporting community and Voluntary
organisations
1.2.
3.
4.5.
Sports/leisure facilities/events
(Base: All Kildare residents excl Naas & Athy UDC aged 18+)
HIGH LEVERAGE
PERFORMANCE - % VERY/FAIRLY SATISFIED
High
Low
Low High
CRITICAL IMPROVEMENT
LOW LEVERAGE
6.
Control and Monitoring Lakes, Waterways, etc.
22.
LESS CRITICALIMPROVEMENT
0
10
20
30
40
50
60
70
80
90
100
0 10 20 30 40 50 60 70 80
Strategic Improvement Matrix – Naas UDC
(Base: All Naas UDC residents aged 18+)
HIGH LEVERAGE
PERFORMANCE - % VERY/FAIRLY SATISFIED
% P
ER
SO
NA
LL
Y B
EN
EF
IT
High
Low
Low High
CRITICAL IMPROVEMENT
LOW LEVERAGE
1. Promoting the interests of the local community2. Public Conveniences (Toilets)3. Sewage disposal/drainage4. Surface water drainage5. Tourism - Assisting and Attracting Tourism6. Urban & village renewal schemes
Access for the Disabled
Sports/Leisure Facilities
Water Supplies
Street Lighting
Street Cleaning
Roads - Maintenance and Improvementof Road Network
Road Safety and Parking
Register of Electors/Elections
Refuse Collection
Recycling
Providing and Maintaining Local Amenities
Promoting the Development of the County
Playgrounds/Parks/Open Spaces
Motor Taxation
Local Authority HousingLibrary and Arts Services
Litter Control
Landfill Sites
Housing and Service Development In Your Area
Heritage Services
Footpaths
Fire ServicesEnvironmental Information and Awareness
Driver Licensing
Dog Warden ServiceCommunity/Youth Facilities
Civil Defence
Building Control
Cemeteries
Control & monitoring lakes, etc. Enforcement of planning &environmental issues
Grants for higher educationDevelopment of local industry
Planning applications& development
Supporting community & voluntary organisations1.
2.
Protecting the environment/controlling pollution3.
4.
Swimming pools
5.Travelling community 6.
23.
LESS CRITICALIMPROVEMENT
HIGH LEVERAGE
0
10
20
30
40
50
60
70
80
90
100
20 30 40 50 60 70 80 90 100
Strategic Improvement Matrix – Athy UDC
PERFORMANCE - % VERY/FAIRLY SATISFIED
% P
ER
SO
NA
LL
Y B
EN
EF
IT
High
Low
Low High
(Base: All Athy UDC residents aged 18+)
Sports/Leisure Facilities
Water Supplies
Urban and Village Renewal Scheme
Travelling Community
Tourism - Assisting and Attracting Tourism
Swimming Pools
Surface Water Drainage
Supporting Community & Voluntary Organisations
Street LightingStreet Cleaning
Sewage Disposal/Drainage
Roads - Maintenance andImprovement of Road Network
Road Safety and Parking
Register of Electors/Elections
Refuse Collection
Recycling
Protecting the Environment
Public Conveniences (Toilets)
Provide/maintain Local Amenities
Promoting the Interests of the Local CommunityPromoting the Development of the County
Playgrounds/Parks
Planning Applications and Development
Motor Taxation
Local Authority Housing
Library and Arts Services
Litter Control
Landfill Sites
Development Of Local Industry
Housing and Service Development In Your Area
Heritage Services
Grants for Higher Education
Footpaths
Fire Services
Environmental Informationand Awareness
Enforcement of Planning and Environmental Issues
Driver Licensing
Dog Warden ServiceControl and Monitoring Lakes, Waterways, etc.
Community/Youth Facilities
Civil Defence
Cemeteries and Burial Grounds
Building ControlAccess for the Disabled
CRITICAL IMPROVEMENT
LOW LEVERAGE
24.Section 6: Reasons for Dissatisfaction with Services provided by Kildare County Council
Maintaining & Improving the Roads/Road Safety & Parking
Roads in very bad condition
Footpaths in poor repair
More money needs to be spent on roads
Insufficient traffic calming schemes
Not enough public parking
Recycling/ Landfill Site/ Protecting the Environment
Including Controlling Pollution and Litter
Control/Refuse Collection
Lack of recycling facilities/or estates
Need to control dumping
Recycling facilities not emptied often enough
Landfill site is smelly/unsightly
Planning Applications & Development
Slow to grant permission
Restrictive planning/difficult to get
Too much red tape
Haphazard/make inconsistent decisions
25.Section 6: Reasons for Dissatisfaction with Services provided by Kildare County Council
Local Authority Housing
Not building enough houses
Don’t look after local Authority Estates
Council handling anti-social behaviour on estates
Housing schemes should be smaller
Housing and Service Development in Your Area
Too many houses/too built up
No facilities for young people in housing estates
Services not sufficient for number of houses
Lack of planning
26.Section 6: Reasons for Dissatisfaction with Services provided by Kildare County Council
Promoting the Interests of the Local
Community
Not enough information or support available
Local community can’t get funding
Not enough support for voluntary organisations
Not enough staff/human resource support
Water Supplies
Inconsistent Water Quality
Poor water pressure
Lack of prior notice about disruptions
Intermittent pressure
27.Section 7: Contact with Kildare County Council/Naas/Athy TC
Over 1 in 2 Kildare residents have contacted the Council in the past 5 years – an increase on the 2002 incidence.
Contact through an intermediary (County Councillor) has doubled from 12% to 24% - This is undoubtedly being driven by the elections in 2004.
The predominant method of contact remains ‘in person’ (63%) followed by telephone and contact by letter. Email contact has increased from 1% - 7% since 2002.
The main reasons for contacting the Council relate to
– Motor Tax– Housing Enquiry/Repairs– Planning Permission– Road Repairs
Satisfaction with the Councils handling of the enquiry/problem has improved since 2002, with 66% very/fairly satisfied. Amongst the minority dissatisfied (20%) the main reason cited was the lack of action/response.
28.
Section 8: Other Issues
The 2004 survey registered an even stronger preference amongst residents for the Council offices to be open at lunchtime and late evening.
Approximately one in three (38%) residents claimed to be aware of Kildare County Council website with 12% having visited the site. This is significantly higher than South Dublin County Council (25% aware/7% ever visited).
The most popular services which residents would avail of the website include
– Pay for Motor Tax on-line– Look up information on services– Download application forms– Review planning applications
29.
Section 8: Other Issues
Three quarters of all residents believe the County Council provide their refuse collection service – overall satisfaction remains extremely high.
Approximately 1 in 5 residents were aware of the following Kildare County Council initiatives
– Kildare County Enterprise Board– Thoroughbred Co. Logo– Kildare County Development Board
The most interest was expressed in finding out more on the following
– Kildare County Enterprise Board
– Kildare County Development Board
– Co. Kildare Community & Voluntary Forum
– Kildare Sports Partnership
– Kildare County Childcare Committee
30.
Section 8: Other issues
Local newspapers, e.g. Leinster Leader, Kildare Times, etc.
Local radio
Leaflets delivered to your door
Friends & neighbours
Leaflets & notice boards in libraries
Leaflets & notice boards in other public council public buildings
Website: www.kildare.ie
Contact with Council staff
(Base: All Kildare County residents)
(Q.40a/b)
Where Currently Obtained Would like to get information
60
40
25
21
9
9
7
7
40
32
47
6
15
21
8
7
High desire for increased information in the form of leaflets
Athy UrbanKildare
Athy Urban
Sources of Information Regarding Kildare County Council
31.Section 9: Overall Satisfaction with Kildare County Council/ Naas/Athy TC
Overall satisfaction with Kildare County Council has improved on the following dimensions
– Ease of contact– Quality of service– Community development– How the Council account for money– The amount of information they provide– The Council being perceived as modern and progressive– The Council being perceived as open and transparent
There has been a fall off in residents who agree that the Council provide very good value for money – however the average remains the same as 2002 because of the movement into neutral/don’t know.
33.
Length of Time Living in County Kildare
14 19
787
11
7262
Total 2004 Total 2002
*Less than 5 years
6-10 years
11-20 years
20 years+/All Life
Lived Elsewhere for a Year or More
28
83
14
10
3
TOTAL
Elsewhere in Ireland
Lived in Britain
Lived elsewhere abroad
Not lived anywhere else
% %%
Higher proportion of residents claiming to have lived in Kildare 20+ years
* Comparable figure for South Dublin 8%.
34.
Length of Time Living in County Kildare
Total
Total Co. Co.
Naas TC
Athy TC
Naas Rural
Athy Rural
Celbridge
Leixlip
Kildare
Clane
14
14
20
5
10
5
11
13
17
19
19
18
24
13
12
10
13
20
21
20
(Base: All Kildare Residents Aged 18+)
(Q.4a)
% Moved to area in past 5 years
20042002
Greatest influx of new residents
35.
24%
43%
11%
22%
Place of Work
Location of Work
Work Status
(Base: All Kildare residents aged 18+)
(Base: All working full/part time – 54%)
(Base: All Kildare residents aged 18+)
(Q.5)
15
8
7
6
6
5
24
9
5
4
6
4
3
3
2
2
2
Naas
Newbridge
Leixlip
Kildare Town
Outside County
Athy
Total Dublin
Dublin City Centre
Dublin West
Dublin North
Dublin South
Rathangan
Maynooth
Monasterevin
Celbridge
Portlaoise
Robertstown
Housewife
Not Working/Students/Retired
Work Full-time
Work Part-time
54%
%
[ ] = 2002
[56%]
(+4)
(-4)
ROI % Working Full/Part Time = 53%
Higher in:- Naas Urban- Naas Rural- Clane
36.
Where Conduct Food Shopping
Newbridge
Naas
Maynooth
Leixlip
Local Village/Town
Outside County
Blanchardstown
Athy
Kildare Town
Celbridge
Clane
Monasterevin
Lucan
Carlow
Other
(Base: All Kildare County residents aged 18+)
(Q.13a)
28
25
11
11
10
6
5
5
5
5
4
4
2
2
19
%
37.
Where Conduct Non-Food Shopping
(Base: All Kildare County residents aged 18+)
(Q.13a)
Liffey Valley
Dublin City Centre
Blanchardstown
Newbridge
Naas
Leixlip
Outside County
Tallaght
Local Village/Town
Monasterevin
Portlaoise
Kildare Town
Other
35
28
27
27
20
6
5
3
2
2
2
2
6
%
OutsideCounty
38.
% Shopping in Kildare Vs Outside Kildare
(Q.13c)
Regional
72 74 7771
87
58
79
53
66
83
26
13
42
21
47
17
34292328
TotalAthy
UrbanNaasUrban
TotalCo. Co.
AthyRural
Cel-bridge
NaasRural Leixlip Clane Kildare
(Base: All Kildare County residents aged 18+)
% % % % % % % % % %
% Kildare
% Outside Kildare
Celbridge and Leixlip residents choosing to shop outside County
40.Problems/Issues Would Like Government to Concentrate On – Top 10 – I
Health service/hospitals
Crime/law and order/vandalism
Roads/traffic congestion
Education & Schools
Housing
Taxation
Unemployment/jobs
Childcare facilities
Refugees/Asylum seekers/Race Relations/Immigrants
Environmental issues
37
17
11
7
7
3
2
3
2
2 13
13
15
20
21
26
36
49
55
75
1st Mention Total Mentions
(Base: All Kildare Residents Aged 18+)
(Q.1)All others 1% or less
2004Rank in 2002
1
3
2
5
6
8
4
=
7
9
Health services remain the top priority Kildare Residents would like the government to concentrate on.
Increased in importance versus 2002
41.
23
21
16
9
8
7
6
6
5
5
4
8
24
22
5
10
7
4
4
3
5
8
Important Local Problems & Issues – I – Verbatim Responses
(Q.2)
Recreational facilities/amenities for youth e.g. parks, playgrounds, community centre
Roads – maintenance/repair (potholes)
Traffic congestion – near schools/delays/delays due to roadworks
Building/planning permission
Crime/Vandalism/Disorder of youth
Substance abuse – Alcohol (underage drinking)/ drugs (should be a drugs awareness programme in local areas)
Roads – speeding, signs, safety for kids
Footpaths – Maintenance
Lack of bus/public transport – commuting is chaos/lack of frequency of trains
Environment/Pollution/litter
Lack of parking/to narrow to park/disc parking/disabled
(Base: All Kildare residents aged 18+)
%
20042002
Higher In
Recreational facilities for youth and road maintenance/traffic congestion are the most salient local issues across the County.
42.Most Important Local Problems & Issues – Summary by Electoral Areas – I
21
18
17
14
13
Traffic congestion
Lack of recreational facilities/amenities for youth
Road maintenance
Footpath maintenance
Building/planning permission
50
31
28
15
13
Traffic congestion near schools
Crime/vandalism/disorder
Lack of recreational facilities/ amenities for youth
Building/planning permission
Road maintenance
Naas TC
Athy TC
%
%
43.Most Important Local Problems & Issues – Summary by Electoral Areas – II
(Q.2)
20
16
14
13
11
Crime vandalism/disorder
Environment/pollution/litter
Lack of recreational facilities for youth
Substance abuse/alcohol, drugs
Traffic congestion
34
22
16
9
8
Lack of recreational facilities/ amenities for youth
Traffic congestion
Substance abuse/alcohol, drugs
Road maintenance
Building/planning permission
Leixlip
Celbridge
%
%
44.Most Important Local Problems & Issues – Summary by Electoral Areas – III
(Q.2)
32
30
10
9
7
Road maintenance
Lack of recreational facilities/ amenities for youth
Traffic congestion
Lack of bus/public transport
Roads – speeding signs/ safety for kids
43
17
12
10
9
Road maintenance
Lack of recreational facilities for youth
Building/planning permission
Roads – speeding signs/ safety for kids
Traffic congestion
Kildare
Clane
%
%
45.Most Important Local Problems & Issues – Summary by Electoral Areas – IV
(Q.2)
26
20
16
12
10
Lack of recreational facilities/ amenities for youth
Traffic congestion
Road maintenance
Building/planning permission
Environment/pollution/litter
19
19
15
14
8
Lack of recreational facilities/ amenities for youth
Traffic congestion (schools)
Crime/vandalism/disorder of youth
Road maintenance/potholes
Building/planning permission
Naas Rural Athy Rural% %
46.
53
46
41
29
27
26
24
23
23
23
21
Kildare Quality of Life – Key Drivers
Low level of crime
Health services
Road maintenance & improvement
Public transport
Affordable decent housing
Shopping facilities
Activities for teenagers/youth
Education provision
Facilities for young children
Low level of traffic congestion
Job prospects/employment
(Base: All Kildare residents aged 18+)
Most Important
35
37
41
22
19
19
33
16
27
26
18
Needs Improvement
% %
(Q.25/26)
Aspects Which Make Kildare Somewhere a Good Place to Live/Learn/Work/Visit/Do Business
47.
21
17
15
12
10
9
9
8
8
2
Kildare Quality of Life – Key Drivers
(Q.21a/b)
Most Important
17
23
19
10
12
13
8
7
10
6
Needs Improvement
% %
Parks and open spaces
Pavement/footpath repairs
Sports & leisure facilities
Clean streets/litter control
Parking facilities
Cultural facilities
Wage levels & local cost of living
Low levels of pollution
Community activities
Race relations
(Base: All Kildare residents aged 18+)
Aspects Which Make Kildare Somewhere a Good Place to Live/Learn/Work/Visit/Do Business
48.
CRITICAL IMPROVEMENT
LOW LEVERAGE0
10
20
30
40
50
60
70
80
0 10 20 30 40 50 60
HIGH LEVERAGE
LESS CRITICALIMPROVEMENT
Quality of Life/Key Drivers/Priorities for Improvement – Total Kildare
NEEDS IMPROVEMENT
IMP
OR
TA
NC
E
High
Low
Low High
(Base: All Kildare County Council residents aged 18+)
Wage levels &local cost of living Parking facilities
Race relations
Community activities
Sports & leisure facilitiesPavement/footpath repairs
Cultural facilities
Facilities for young childrenActivities for teenagers/youth
Job prospects/employment
Low levels of pollution
Road maintenance & improvement
Low level of traffic congestionShopping facilities
Parks and open spacesEducation provision
Affordable decent housing
Health services
Public transport
Clean streets/litter control
Low level of crime
49.
CRITICAL IMPROVEMENT
LOW LEVERAGE0
10
20
30
40
50
60
70
80
0 10 20 30 40 50 60
HIGH LEVERAGE
LESS CRITICALIMPROVEMENT
Quality of Life/Key Drivers/Priorities for Improvement– Naas UDC
NEEDS IMPROVEMENT
IMP
OR
TA
NC
E
High
Low
Low High
(Base: All Naas UDC Residents, aged 18+)
Wage levels & local cost of living
Parking facilities
Race relations
Community activities
Sports & leisure facilities
Pavement/footpath repairs
Cultural facilities
Facilities for young childrenActivities for teenagers/youth
Job prospects/employment
Low levels of pollution
Road maintenance & improvement
Low level of traffic congestion
Shopping facilities
Parks and open spaces
Education provision
Affordable decent housing
Health services (86, 70)
Public transport
Clean streets/litter control
Low level of crime
52.
30
31
21
28
12
24
30
40
22
51
31
30
36
33
10
24
43
29
33
32
Involvement in Community, Voluntary or Sporting Organisations x Authorities & Demographics
(Q.6a)
Any Involvement
Authorities
Total Co. Co.
Naas TC
Athy TC
Electoral Region
Athy Rural
Naas Rural
Celbridge
Leixlip
Kildare
Clane
(Base: All Kildare residents aged 18+)
37
25
26
29
30
32
38
26
33
38
25
32
34
30
30
39
23
30
Sex
Male
Female
Age
18-24
25-34
35-49
50+
Class
ABC1/F50+
C2DE/F50-
Dependent Children
Yes
20042002% %
53.
Local Organisations Involved With
(Q.6b/7)
60
11
4
37Any Community
Any Voluntary
Any Sport
Any Recreation
%
54.Average Time Involved in Community/ Voluntary Organisations
(Q.6b/7)
(Base: All who are involved in community/voluntary/sporting organisations – 30%
9 10
14 17
1111
18 14
45 46
3 2
2004 2002
Average number of hours volunteer/participate in a month
1-2 hours
3-4 hours
5-6 hours
7-10 hours
11+ hours
Don’t know/can’t think
Ave. No. of Hours 8 8
55.What is Most Associated with County Kildare?
65%
33%
30%
9%
Any Horses
Any Landscape/Scenery
Any Sport
Any Industry
More pronounced since 2002
56.
What Most Associated with County Kildare
(Q.2)
(Base: All Kildare Residents Aged 18+)
All others 1% or less
ANY HORSES
Horses/equestrian pursuits/breeding
Horse racing/The racy crowd
Studs – National, etc.
Punchestown
65
3524
6
1
ANY LANDSCAPE/SCENERY
The Curragh
Japanese Gardens
Scenery/Greenery
Plains of Kildare
Tourism
History/heritage sites
33
214
3
2
12
ANY SPORT
GAA/The Lillywhites
Sport
Mondello
K-Club/Golf
Naas Swimming Pool
Punchestown
30
203
3
2
11
ANY INFRASTRUCTURE/INDUSTRY
Newbridge Silver
Farmland/dairy
Industry – Intel
Proximity to Dublin
Growth & Population/Prosperity
Traffic/bad roads
Infrastructure – potholes
9
31
1
1
111
% %
57.
Rating of County Kildare on Quality of Life
50 55
39 42 45 4536 41 44
36 29
36 3534 33
3734
38
10 1216 12
15 16 20 1614
2 25
43 3 4 5
311
1 1 1 13 71322 322
2004 2002 2004 2002 2004 2002 2004 2002 2004
Very Good (5)
% % % %
(Q.8)
Live Work Visit Do Business
% % % %
(Base: All Kildare Residents Aged 18+)
Learn
Fairly Good (4)
Average (3)Fairly Poor (2)Very Poor (1)
%
4.4--
4.43.94.2
4.2--
4.13.74.1
4.2--
4.23.63.8
4.1--
4.13.73.9
4.23.83.9
A Place to …
Mean: KildareSouth DublinCork City
Slight decline in those rating Kildare as a “very good” place to live, work and do business but overall average remains the same
–
59.Rating Level of Information Provided to Residents Regarding Kildare C.C. Services and Benefits
(Q.37)
Regional Analysis
–
7 513
7 92
21
2 5
5736
2317
29
17
37
24
26
24
24
30
3136
16
20
22
39
11
49 3818
4437
29
57
36
3 1 3 7 9 5 4
271427
TotalAthy
UrbanNaasUrban
TotalCo. Co.
AthyRural
Cel-bridge
NaasRural Leixlip Clane Kildare
(Base: All Kildare County residents age 18+)
Keeps us well informed (4)
Doesn’t tell us much at allabout what it does (1)
Keeps us fairly well informed (3)
Gives us only a limitedamount of information (2)
Don’t know– –
% % % % % % % % % %
Naas Urban, Celbridge and Clane residents feel less wellinformed about County Council services than their regional counterparts.
–
Mean score 2.0 2.6 1.9 2.0 2.4 1.8 1.8 2.5 1.6 2.1
60.Rating Level of Information Provided to Residents Regarding Kildare C.C. Services and Benefits
(Q.37)
Satisfaction x Demographics
7 6 8 3 6 9 8 8 7
1724
27 33 3026
24 29 20
28
2622
2424
24
39 36 4147
40 3835 37 39
3 3 3 4 4 3 1 2 3
282627
TOTAL Male Female 18-24 25-34 35-49 50+ABC1/F50+
C2DE/F50-
SEX AGE
Keeps us well informed (4)
Doesn’t tell us much at allabout what it does (1)
Keeps us fairly well informed (3)
Gives us only a limitedamount of information (2)
Don’t know
% % % % % % % % %
(Base: All Kildare County residents aged 18+)
Younger residents typically feel more disconnected from the workings of the Council.
Mean 2.0 2.0 2.0 2.01.8 2.1 2.1 2.1 2.0
CLASS
61.
Familiarity with Kildare County Council
3 3 18
2 1 5 1
2214
2617 23
20
1121
21 30
48 6050 70 57
3960 44
4446
27 23 2412
20
3126
34 2823
2 1 2
Total 2004
Total 2002
Naas TC
Athy TC
AthyRural
Cel-bridge
Naas Rural Leixlip Clane KildareKnow a great
deal about (5)
(Q.10a)
Kildare Authorities Co. Council Electoral Regions
(Base: All Kildare Residents Aged 18+)
–3.0--
Know a fairamount (4)
Know just a little (3)
Heard of – but know nothing about (2)Never heard of (1)
Mean Score South Dublin
Cork City
– – – – –3.03.1
3.13.0
3.13.2
3.12.9
2.93.1
2.92.8
3.03.1
3.12.8
% % % % % % % % % %
–3.02.93.1
High levels of unfamiliarity among Celbridge and Leixlip residents.
–
62.
Familiarity x Demographics
Least Familiar Most Familiar
(Base: All Kildare Residents Aged 18+)
18-24 C2DE
35-49 ABC1
(Q.10a)
63.
Sense of Affiliation
49 45 4637
47 42
3835
39
38
3732
913
10
1610
16
3 4 47 4 6
1 3 1 3 2 3
2004 2002 2004 2002 2004 2002
Very Strongly (4)
% %%
(Q.3)
Neighbourhood Town The County
% %
(Base: All Kildare Residents Aged 18+)
%
3.3-
3.33.2
3.1-
3.1 3.1-
3.3
Belonging to …
Fairly Strongly (3)
Not Very Strongly (2)
Not at all Strongly (1)No opinion/Don’t know
Mean Score: KildareSouth Dublin
Higher affiliation with Town and County
3.1 3.0
64.
Favourability with Kildare County Council
6 6 1 19 9
2 3 2 1
3139
3140
47
31
2431 35
25
4838 60 45
30
44
5546
3166
10 148
14 12 11 149
25
25 3 1 3 5 5
11 7 6
Total 2004
Total 2002
Naas TC
Athy TC
AthyRural
Cel-bridge
Naas Rural Leixlip Clane Kildare
Very favourable (5)
(Q.10b)
Kildare Authorities Co. Council Electoral Regions
(Base: All Kildare Residents Aged 18+)
3.23.33.5
3.23.33.5
Fairly favourable (4)
No opinion/Don’t know (3)
Fairly unfavourable (2)Very unfavourable (1)
Mean ScoreSouth Dublin
Cork City
3.33.3
3.3 3.53.6
3.33.4
3.13.6
3.13.2
3.03.3
3.43.2
–% % % % % % % % % %
–
(2004)(2002)3.3
Higher proportion of residents claiming to be neutral – Clane & Naas rural more negative than other regions.
65.
Satisfaction with Kildare County Council
7 81 1
12 17
2 4 511
3243
33 29
53
28
24
35 38 25
4429
5251
19
41
47
39 27
58
11 1414
17 12 622 11
20
56 6 3 4 8 511 10
1
Total 2004
Total 2002
Naas TC
Athy TC
AthyRural
Cel-bridge
Naas Rural Leixlip Clane Kildare
Very satisfied (5)
(Q.11)
Kildare Authorities Co. Council Electoral Regions
(Base: All Kildare Residents Aged 18+)
3.33.33.5
3.4
Fairly satisfied (4)
No opinion/Don’t know (3)
Fairly dissatisfied (2)Very dissatisfied (1)
Mean Score South Dublin
Cork City
3.33.2
3.13.3
3.63.7
3.43.3
3.03.6
3.13.2
3.13.5
3.43.4
– –
––
% % % % % % % % % %
(2004)(2002)
Higher proportion claiming to be neutral in most recent survey.
67.Spontaneous Awareness of Services Provided by Kildare County Council – I
Refuse collection
Roads – maintenance & improvement of road network
Motor taxation
Road safety & parking
Street cleaning
Street lighting
Footpaths
Litter control
Driver licensing
Planning applications & development
Recycling (Civic Amenity Sites)
Local Authority Housing (e.g. voluntary social & shared housing)
Housing & service development in your area
Fire Services
1415
1537
92
52
17
2
71
31
31
42
2
46
6
26
17
1119
1924
920
2218
2224
1426
1429
1630
1831
2435
2939
7154
5156
1st Mention Total Mentions
(Base: All Kildare Residents Aged 18+ excl. Naas & Athy TC)
(Q.14)
Top six Services
Secondary Services Associated
20042002
–
–
–
Significant increase in awareness of services offered by the Council.
68.Spontaneous Awareness of Services Provided by Kildare County Council – II
Sewage disposal/drainage
Playgrounds/parks/open spaces
Library & arts services
Register of electors/elections
Providing & maintaining local amenities & leisure areas
Landfill sites
Community Youth Facilities
Enforcement of planning & environmental issues
Swimming pools
Cemeteries & burial grounds
Sports/Leisure facilities & events
Urban & Village renewal scheme
Dog warden service
Heritage services
Industry/development of local industry/ local economic development
15
12
11
11
10
10
9
9
9
8
8
7
7
6
6
(Base: All Kildare Residents Aged 18+ excl. Naas & Athy TC)
(Q.14)
Surface water drainage
Protecting the environment/controlling pollution
Promoting the development of the county
Public conveniences/toilets
Tourism – assisting & attracting tourism
Building control (e.g. Fire certs)
Environmental Information & Awareness
Grants for higher education
Promoting the interests of the local communitySupporting community & voluntary organisations
Travelling community
Access for the disabled
Civil defence
Control & monitoring lakes, waterways, rivers, streams, bathing areas
Other
6
6
5
5
5
4
4
4
4
4
4
3
3
3
3
Total Mentions
69.Spontaneous Awareness of Services Provided by TC’s – III
Heritage services
Access for the disabled
Landfill sites
Promoting the interests of the local community
Surface water drainageControl & monitoring lakes, waterways, rivers, streams, bathing areasEnforcement of planning & environmental issuesGrants for higher educationIndustry/development of local industry/local economic developmentPublic conveniences (toilets)Protecting the environment/controlling pollutionPromoting the development of the county
Environmental information & awareness
Building control (e.g. fire certs)
Dog warden service
(Base: All Naas & Athy Residents aged 18+)
(Q.14)
Naas TC Athy TC
Total Mentions
11
10
8
8
8
7
7
7
7
7
7
6
6
4
4
13
11
15
25
1
29
8
28
36
36
25
19
10
4
–
70.
Overall Usage of Services – I
Refuse collection, 90
Road maintenance, 83Footpaths, 81 Motor Taxation, 80
Water Supplies, 78Street Lighting, 76Road safety/parking, 74
Litter control, 66
Electors/Elections, 60Sewage /drainage, 58
Planning apps/dev, 48Housing/svc dev., 46
Playgrounds/parks, 44Library & arts svcs, 43
Sport/leisure facil., 40Fire services, 40
Street cleaning, 68Driving licensing, 68 Recycling, 68Primary
100%
40%
(Base: All Kildare County Residents)
Secondary
71.
Overall Usage of Services – III
Surface drainage, 39Housing, 39Landfill sites, 38
Amenities, 36Community orgs, 35Cemeteries , 35
Comm facilities, 32Environmental info, 31Enforce planning, 31Toilets, 30Control lakes, etc., 29
County Dev., 27
Heritages services, 23
Higher ed. Grants, 21Urban/village renew, 21
Building control, 17
Disabled access, 15Civil defence, 14Travelling comm, 13
Protecting the env., 35Swimming pools, 33
Community Ints, 32
Dev of Local Ind, 31Dog Warden, 31
Tourism, 21
Tertiary
40%
0%
(Base: All Kildare County Residents)
72.Key Areas of Dissatisfaction – Kildare County Residents (excl. Naas, Athy TC)
50
35
34
34
32
28
27
27
56Road maintenance/improvement of road network
Road safety/parking
Footpaths
*Community/youth facilities
*Playgrounds/Parks
Housing & Service development
Litter control
Providing and maintaining local amenities
*Sports/leisure facilities
% Very/Fairly Dissatisfied Versus 2002
=
=
(+16%)
(+21%)
(+8%)
(+10%)
* New services included in 2004 survey
N/A
N/A
N/A
73.Dissatisfaction with Services Provided by Kildare County Council 2004 vs 2002 (+/- 5%) – I
(Base: All Kildare County residents aged 18+)
9
5
5
1511
7
7
6
5
8
Driver licensingCemeteries and burial groundsFire servicesMotor taxationRefuse collectionWater suppliesLibrary and artsRegister of electorsBuilding control RecyclingCivil defenceHeritage servicesSewage disposalStreet cleaningStreet lightingControl and monitoring lakesIndustry developmentEnvironmental information and awarenessPromoting the development of the countySurface water drainage
Higher in2004
Higher in2002
% Fairly/Very Dissatisfied
–
––
–
–
––––
–
Ranked in order of average
satisfaction (highest to
lowest)
HighestSatisfaction
74.
1710
811
2116
117
1410
13
8
117
8
Dissatisfaction with Services Provided by Kildare County Council 2004 vs 2002 (+/- 5%) – I
(Base: All Kildare County residents aged 18+)
TourismDog warden serviceGrants for higher educationLitter controlLocal authority housingPromoting interests of localsProtecting the environmentSupporting community and voluntary organisationsUrban and village renewal schemeEnforcement of planningFootpathsHousing and service developmentLandfill sitesPlanning applicationsPublic conveniencesTravelling communityProviding & maintaining local amenitiesSwimming poolsRoad safety and parkingRoad maintenance
Ranked in order of average
satisfaction (highest to
lowest)
Higher in2004
Higher in2002
% Fairly/Very Dissatisfied
–
–
–
––
No change on two key issues
LowestSatisfaction
75.Overall Satisfaction with Services Provided by Kildare County Council (excl. Naas/Athy TC)
Driver licensing, 4
Water supplies, 3.7
Library and arts, 3.6
Disabled access, 3.4Street cleaning, 3.4
Cemeteries, 3.8Fire services, 3.8
Motor taxation, 3.8Refuse collection, 3.8
Register electors, 3.6
Building control , 3.5 Recycling, 3.5
Civil defence, 3.4Heritage services, 3.4
Sewage disposal, 3.4Street lighting, 3.4
Very Satisfied – Summary Mean Scores4.0
3.4
76.Overall Satisfaction with Services Provided by Kildare County Council (excl. Naas/Athy TC)
Control Lakes, 3.3
Tourism, 3.2
Dog warden, 3.1
Planning, 3
Industry dev., 3.3
Environmental info, 3.2County Dev., 3.2
Surface drainage, 3.2
Higher ed grants, 3.1Litter control, 3.1
Housing, 3.1 Local comm ints, 3.1
Environment, 3.1Support vol orgs, 3.1
Renewal scheme, 3.1
Fairly Satisfied/Neutral – Summary Mean Scores 3.4
3.0
77.Overall Satisfaction with Service Provided by Kildare County Council
Footpaths, 2.9
Local amenities, 2.8
Playgrounds parks, 2.6
Housing/svc dev, 2.9Landfill sites, 2.9
Planning apps, 2.9
Public conv., 2.9 Travelling comm., 2.9
Sports facilities, 2.8Swimming pools, 2.8
Comm facilities, 2.6
Road safety/parking, 2.5
Roads, 2.3
Very Dissatisfied – Summary Mean Scores 3.0
0
78.
% P
ER
SO
NA
LL
Y B
EN
EF
IT
LESS CRITICALIMPROVEMENT
0
10
20
30
40
50
60
70
80
90
0 10 20 30 40 50 60 70 80 90
Enforcement of Planning and Environmental Issues
Strategic Improvement Matrix – Total Co. Co. Excl. Naas & Athy
Water Supplies
Swimming Pools
Surface Water Drainage
Street Lighting
Street Cleaning
Sewage Disposal/Drainage
Roads - Maintenance andImprovement of Road Network
Road Safety and Parking
Register of Electors/Elections
Refuse Collection
Recycling,
Environment/pollutionPublic Conveniences (Toilets) Promoting the Development of the County
Playgrounds/Parks/Open Spaces
Planning Applications and Development
Motor Taxation
Library and Arts Services
Litter Control
Landfill Sites
Housing and Service Development
Footpaths
Fire Services
Driver Licensing
Community/Youth Facilities
Cemeteries and Burial Grounds
1. Dog Warden service2. Development of local industry3. Local authority housing4. Promoting interests of local community5. Providing and Maintaining Local Amenities
& Leisure Areas6. Supporting community and Voluntary
organisations
1.2.
3.
4.5.
Sports/leisure facilities/events
(Base: All Kildare residents excl Naas & Athy UDC aged 18+)
HIGH LEVERAGE
PERFORMANCE - % VERY/FAIRLY SATISFIED
High
Low
Low High
CRITICAL IMPROVEMENT
LOW LEVERAGE
6.
Control and Monitoring Lakes, Waterways, etc.
79.
81
73
53
44
42
38
38
33
Key Areas of Dissatisfaction – Naas Town Council
Road maintenance & improvement of road network
Road safety & parking
Footpaths
Housing & Service development
Litter control
Playgrounds/parks
Sports/leisure facilities
Community/youth facilities
%
ComparisonWith 2002
(+37%)
(+5%)
(+23%)
N/A
(-2%)
N/A
N/A
N/A
% Very/FairlyDissatisfied
80.
LESS CRITICALIMPROVEMENT
0
10
20
30
40
50
60
70
80
90
100
0 10 20 30 40 50 60 70 80
Strategic Improvement Matrix – Naas UDC
(Base: All Naas UDC residents aged 18+)
HIGH LEVERAGE
PERFORMANCE - % VERY/FAIRLY SATISFIED
% P
ER
SO
NA
LL
Y B
EN
EF
IT
High
Low
Low High
CRITICAL IMPROVEMENT
LOW LEVERAGE
1. Promoting the interests of the local community2. Public Conveniences (Toilets)3. Sewage disposal/drainage4. Surface water drainage5. Tourism - Assisting and Attracting Tourism6. Urban & village renewal schemes
Access for the Disabled
Sports/Leisure Facilities
Water Supplies
Street Lighting
Street Cleaning
Roads - Maintenance and Improvementof Road Network
Road Safety and Parking
Register of Electors/Elections
Refuse Collection
Recycling
Providing and Maintaining Local Amenities
Promoting the Development of the County
Playgrounds/Parks/Open Spaces
Motor Taxation
Local Authority HousingLibrary and Arts Services
Litter Control
Landfill Sites
Housing and Service Development In Your Area
Heritage Services
Footpaths
Fire ServicesEnvironmental Information and Awareness
Driver Licensing
Dog Warden ServiceCommunity/Youth Facilities
Civil Defence
Building Control
Cemeteries
Control & monitoring lakes, etc. Enforcement of planning &environmental issues
Grants for higher educationDevelopment of local industry
Planning applications& development
Supporting community & voluntary organisations1.
2.
Protecting the environment/controlling pollution3.
4.
Swimming pools
5.Travelling community 6.
81.
38
36
35
33
26
16
Key Areas of Dissatisfaction – Athy Town Council
Community/youth facilities
Road maintenance & improvement
Local authority housing
Housing & service development in area
Supporting community & voluntary organisations
Road safety & parking
%
ComparisonWith 2002
(-1%)
(+20%)
N/A
N/A
(+27%)
(-15%)
82.
LESS CRITICALIMPROVEMENT
HIGH LEVERAGE
0
10
20
30
40
50
60
70
80
90
100
20 30 40 50 60 70 80 90 100
Strategic Improvement Matrix – Athy UDC
PERFORMANCE - % VERY/FAIRLY SATISFIED
% P
ER
SO
NA
LL
Y B
EN
EF
IT
High
Low
Low High
(Base: All Athy UDC residents aged 18+)
Sports/Leisure Facilities
Water Supplies
Urban and Village Renewal Scheme
Travelling Community
Tourism - Assisting and Attracting Tourism
Swimming Pools
Surface Water Drainage
Supporting Community & Voluntary Organisations
Street LightingStreet Cleaning
Sewage Disposal/Drainage
Roads - Maintenance andImprovement of Road Network
Road Safety and Parking
Register of Electors/Elections
Refuse Collection
Recycling
Protecting the Environment
Public Conveniences (Toilets)
Provide/maintain Local Amenities
Promoting the Interests of the Local CommunityPromoting the Development of the County
Playgrounds/Parks
Planning Applications and Development
Motor Taxation
Local Authority Housing
Library and Arts Services
Litter Control
Landfill Sites
Development Of Local Industry
Housing and Service Development In Your Area
Heritage Services
Grants for Higher Education
Footpaths
Fire Services
Environmental Informationand Awareness
Enforcement of Planning and Environmental Issues
Driver Licensing
Dog Warden ServiceControl and Monitoring Lakes, Waterways, etc.
Community/Youth Facilities
Civil Defence
Cemeteries and Burial Grounds
Building ControlAccess for the Disabled
CRITICAL IMPROVEMENT
LOW LEVERAGE
84. Reasons for Dissatisfaction with Services provided by Kildare County Council
Maintaining & Improving the Roads/Road Safety & Parking
Roads in very bad condition
Footpaths in poor repair
More money needs to be spent on roads
Insufficient traffic calming schemes
Not enough public parking
Recycling/ Landfill Site/ Protecting the Environment
Including Controlling Pollution and Litter
Control/Refuse Collection
Lack of recycling facilities/or estates
Need to control dumping
Recycling facilities not emptied often enough
Landfill site is smelly/unsightly
Planning Applications & Development
Slow to grant permission
Restrictive planning/difficult to get
Too much red tape
Haphazard/make inconsistent decisions
85. Reasons for Dissatisfaction with Services provided by Kildare County Council
Local Authority Housing
Not building enough houses
Don’t look after local Authority Estates
Council handling anti-social behaviour on estates
Housing schemes should be smaller
Housing and Service Development in Your Area
Too many houses/too built up
No facilities for young people in housing estates
Services not sufficient for number of houses
Lack of planning
86. Reasons for Dissatisfaction with Services provided by Kildare County Council
Promoting the Interests of the Local
Community
Not enough information or support available
Local community can’t get funding
Not enough support for voluntary organisations
Not enough staff/human resource support
Water Supplies
Inconsistent Water Quality
Poor water pressure
Lack of prior notice about disruptions
Intermittent pressure
88.Any Direct Contact with Kildare County Council in Past 5 Years
(Base: All Kildare residents aged 18+)
X Regions
58%42%
Any direct contact with the council in last 5
years
YES
46
65
46
66
54
56
57
60
Athy Urban
Naas Urban
Athy Rural
Celbridge
Naas Rural
Leixlip
Clane
Kildare
(Q.27a)
(40%)
%
89.
51
1
40
36
10
63
7
47
41
2
6
5
42%58%
Any Contact with Kildare County Council Authorities in the Past 5 Years
(Base: All Kildare Residents Aged 18+)
76%24%
Through Intermediary Any Direct Contact with Council
No NoYesYes
(Q.27/28)
County Councillor/ Elected Member
Public Meeting
Architect
Solicitor
Other
In Person
Over the telephone
By letter/correspondence
Arranged meeting w/council staff
Visited Website
Public Meeting
(12%)
62
10
9
4
4
Significant increase in the use of elected members to contact Council
Method of Contact
--
Method of Contact 2004 2002
90.
30
21
11
3
9
7
7
10
4
4
4
4
3
3
3
Nature of Previous Contact with Council
(Q.30a/b)
Motor Tax
Any Housing Enquiry
Housing enquiry/repairs, etc.
Housing loan/grant
Planning permission/application
Looking for a council house/to move house
Road repairs
Any refuse/recycling
Refuse charges
Refuse collection
Flooding/drainage problems
Water supply/quality/pressure
Sewage
Pathways
General environment
Last Contact Ever Contacted
31
19
11
4
10
10
7
15
10
10
5
5
3
4
3–
(Base: All that had any contact with councilin past 5 years – 60%)
%
(Base: All Kildare residents aged 18+)%
91.Overall Satisfaction with Kildare County Council Authorities Handling of the Enquiry/Problem
(Base: All who made contact with Kildare County Council in past 5 years – 60%)
(Q.31)
Very satisfied (5)
Fairly dissatisfied (2)
Very dissatisfied (1)
Fairly satisfied (4)
Neither/nor (3)
Mean Score
3422
9
6
7
12
15
24
510
25
30
Total 2004 Total 2002
Cork City 3.3, Wicklow 2.5, Westmeath 3.5, Galway 3.2, Kildare 3.1, Clare 3.0
3.1
Don’t know/can’t remember
%
3.7
%
93.Awareness & Usage of Kildare County Council’s Website
(Q.34a/b)
Aware of Website
38%
61%
(Base: All Kildare Residents aged 18+)
31%
68%
Visited Website (38%)
11
19
21
20
29
Frequency ofVisiting Website (31%)
Yes, aware
No, not aware
Yes, Visited
No, not visited2-3 times
4-10 times
Difficult to say
VeryFrequently
Higher AmongstNaas Rural District 50Clane 53
Highest AmongstMales 33%25-49 37%ABC1/F50+ 34%
Only Once
(=12% of all residents)
94.Likelihood of Visiting Kildare Website for Services
8
11
5
5
5
6
3
3
11
10
7
6
5
5
3
49
11
9
8
10
9
8
10
70
69
66
68
66
64
57
58
Not veryLikely
(1)
(Base: All Kildare County residents)
Mean Score
Likely with
Internet Access
1.7 41%
1.7 43%
1.4 24%
1.5 26%
1.3 11%
1.4 21%
1.4 25%
1.3 15%
Pay for motor tax on-line
Look up information on services in Kildare County
Download application forms e.g. grants, planning, housing loans
Review planning permission applications
Online driving test application
On-line refuse charges payment
Apply for Council job vacancies
Information on County Council meetings
FairlyLikely
(2)
FairlyLikely
(3)
Very Likely
(4)
(Q.35)
95.
20
18
18
14
14
11
9
9
6
5
Awareness of Booklets/Ininiatives/Services
(Q.38)
Kildare County Enterprise Board
Thoroughbred County Logo
Kildare County Development Board
Co. Kildare Community & Voluntary Forum
Kildare Sports Partnership
Kildare European Leader Teo (KELT)
Kildare County Childcare Committee
OAK Partnership (Offaly & Kildare Partnership)
Athy Rapid
(Base: All Kildare County residents aged 18+)
%
96.
26
26
24
23
22
15
15
14
14
14
12
Interest in Finding Out More Information on Initiatives
(Q.39)
Kildare County Enterprise Board
Kildare County Development Board
Co. Kildare Community & Voluntary Forum
Kildare Sports Partnership
Kildare County Childcare Committee
Kildare European Leader Teo (KELT)
Kildare.ie web portal & County Council web-site
Thoroughbred County Logo
Action South Kildare
OAK Partnership (Offaly & Kildare Partnership)
Athy Rapid
(Base: All Kildare County residents aged 18+)
Interested
34
35
33
35
34
39
39
41
39
40
42
Not Interested
40
39
43
42
44
46
46
45
47
46
46
Don’t Know/Not Sure
% % %
97.Sources of Information Regarding Kildare County Council
Local newspapers, e.g. Leinster Leader, Kildare Times, etc.
Local radio
Leaflets delivered to your door
Friends & neighbours
Leaflets & notice boards in libraries
Leaflets & notice boards in other public council public buildings
Website: www.kildare.ie
Contact with Council staff
(Base: All Kildare County residents)
(Q.40a/b)
Where Currently Obtained Would like to get information
60
40
25
21
9
9
7
7
40
32
47
6
15
21
8
7
High desire for increased information in the form of leaflets
99.
30
30
30
41
38
51
29
40
46
43
36
35
25
30
20
12
12
11
9
7
1022
10
11
8
9
9
82
3
6
4
7
7
9
VerySatisfied
(5)
FairlySatisfied
(4)
Satisfaction with Kildare Authorities – Specific Aspects of Service
Fairly Dissatisfied
(2)
VeryDissatisfied
(1)
NeitherNor/DK
(3)
(Q.41)
Ease of contact
The quality of their service
Responding to your needs as a Kildare resident
Community Development
Responding to queries and complaints
How the Council account for money
The amount of information they provide
MeanScore
04
MeanScore
02
SouthDublin
3.8 3.6 3.6
3.6 3.4 3.4
3.5 3.4 3.3
3.5 3.3 3.2
3.3 3.2 3.2
3.2 2.9 3.1
3.1 2.9 3.0
(Base: All Kildare Residents Aged 18+)
100.
Attitude to Kildare County Council – I
5
3
2
5
4
16
10
7
2
1
1
1
3
1
3
5
4
38
37
18
32
46
40
37
35
27
27
7
12
7
15
21
24
43
40
29
30
17
10
5
AgreeStrongly
(5)
(Base: All Kildare County residents)
Mean Score
3.84.0
4.24.3
3.93.9
3.53.1
3.53.4
The Council are bureaucratic & full of red tape
The Council should provide a local information office
The Council are important to the local community because they are a large employer
Kildare County Council only look after people in bigger towns
Care about residents
AgreeSlightly
(4)
DisagreeSlightly
(2)
DisagreeStrongly
(1)
(Q.42)
20042002
Strong desire for local information offices
101.
Attitude to Kildare County Council – II
7
7
7
9
5
6
5
7
14
16
3
3
5
3
3
3
3
3
7
44
43
40
38
43
34
46
44
26
162
10
13
17
9
14
8
10
9
11
11
AgreeStrongly
(5)
(Base: All Kildare County residents)
Mean Score
3.63.6
3.53.5
3.73.5
3.83.7
3.22.8
The Council make a positive contribution to the quality of life in the County
The Council promote the interests of the local community
Kildare County Council is a modern & progressive council
The Council’s provision of local services have improved over the years
The Council are open and transparent
AgreeSlightly
(4)
DisagreeSlightly
(2)
DisagreeStrongly
(1)
(Q.42)
20042002
Significant improvements in terms of being perceived as modern & progressive and open & transparent
102.
SWOT Analysis – Kildare County Council
Significant increases in levels of familiarity towards services provided by Kildare County Council versus 2002: most notably regarding
– Recycling Civic Amenity Sites– Footpaths– Litter Control
Growing sense of affiliation with County. High local involvement in community
organisations. Proud heritage of County and what it has to
offer i.e. Horseracing, The Curragh & GAA. Very high satisfaction with basic services
provided by the council;Refuse collection,water,motor tax,recycling etc.
Increasing satisfaction with – Driver Licensing– Recycling– Motor Taxation
Attitudes to Council has improved in terms of – Ease of contact– Quality of Service– Community Development– Information Provision– Modern & Progressive– Open & Transparent
Highest levels of dissatisfaction with– Recreational facilities/amenities for the
young– Roads maintenance and repair– Traffic congestion
Other important issues include– Building, planning permission– Crime, vandalism, disorder of youth– Substance abuse – alcohol– Roads/speeding– Housing and service development
Continuing improvement required relating to crime, health services and road maintenance – essential components contributing to a good quality of life.
Growing apathy regarding quality of service provided by County Council.
Reliance on road network due to high levels of employment in Dublin-commuter traffic.
WeaknessesStrengths
103.
SWOT Analysis – Kildare County Council
Communicate residents research findings both internally and externally.
Publicise involvement/spending on key areas which perform well.(Recycling)
Prioritise issues regarding childcare facilities and the provision of facilities for the young - Parks,playgrounds(Publicise any developments in these areas)
Identify issues for improvement by area and priortise resources-crime in urban areas(link with other service providers)
Further promote Kildare’s equestrian heritage – pride.
Leaflets considered the most effective for of communication-use to promote initiatives.
Capitalise on high awarness of website-promote greater usage-motor tax/application forms
Intermediaries have become more important conduit of contact for the council-important they highlight the positive developments achieved.
Encourage greater local community initiatives via funding.
Increasing dissatisfaction with facilities amongst young people – resulting in a more negative opinion towards the Council.
Negative feeling relating to road maintenance and repair – resulting in a negative Halo effect regarding the Council.
Increasing demands by residents as population explodes.
Increasing pressure on resources-playing catch up on softer service provision(Child /youth facilities)
Opportunities Threats
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