Kick-Ass Collaboration Everywhere with Confluence
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www.headshift.com.auJames Dellow @chieftech
Kick-Ass Collaboration Everywhere
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#summit12
Adoption of Confluence by business users needs a
different approach from the ‘early adopters’ in the IT
department.
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Head Heart Hand
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1. What is ‘Kick Ass Collaboration’?2. Understanding Users3. Rules to Collaborate By
James Dellow
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What is ‘Kick Ass Collaboration’?
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http://www.aiim.org/What-is-Collaboration
Collaboration relies on openness and
knowledge sharing but also some level of focus and accountability on the part of the business organization.
AIIM
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Here Comes Everybody
The basic capabilities of tools like Flickr
reverse the old order of group activity, transforming 'gather, then share' into 'share, then gather'.
Clay Shirky
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Image Source: http://www.flickr.com/photos/50719309@N00/5110211150/ CC BY-NC-ND
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⬆Increased Productivity
⬇Reduced Costs
⬆Increased Revenue
⬆Increased RevenueSource: Hinchcliffe, D. & Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.
30% Faster support processes
Examples:
30% More satisfied customers
20% Less on travel & communications
35% More collaboration between departments and teams
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But what does it LOOK like?
⬇Less time lost in email.
⬆Working in Confluence⬆Open by default
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Tools1
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#workoutloud2Tools1
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3 Network
#workoutloud2Tools1
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4 Integration
3 Network
#workoutloud2Tools1
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James Dellow
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Understanding users people
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• Personas are user archetypes created to represent a user base. They are a small group of semi-fictional characters created from user research that represent the full extent and natural types of user behaviour.
• Each persona has a set of ‘goals’ which specify what they wish to achieve in using a system.
What are Personas?
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Persona Example: David• David is 31 years old.• He supervises a team of customer
service agents.• His goal is to make sure service
standards and KPIs are met by the whole team.
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Persona Example: Sally• Sally is 46 years old.• She is a qualified accountant and
has worked for the company for many years.
• The most stressful time for Sally is the end of month reporting.
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Persona Example: Brad• Brad is 24 years old.• Brad is a graduate engineer and is
currently on rotation through different departments.
• He hates using email.
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• A user journey maps what a persona does when using a system, from beginning to end.
• They give us an understanding of a user’s needs and how they will achieve these.
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Rules to collaborate by
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#1 Work with the network effect
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#2 Take a walk in their shoes
Image Source: http://www.flickr.com/photos/8080723@N05/5178672116/ CC BY-NC-SA
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#3 Don't give peopleblank workspaces
Image Source: http://www.flickr.com/photos/inoneear/22138013/ CC BY-NC-SA
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Resources to get you started:
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Head Heart Hand
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Thank you!
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