Key trends in Managed Unified

Communications in Asia Pacific-

2013 update

Market snapshot, emerging trends and next steps for the

market participants

Harsh Upadhyay

Industry Analyst, ICT

December 2013

Agenda

Overview of Managed Unified Communications (UC) services

in Asia Pacific

Market Participants in Managed UC- a brief discussion

Conclusion and Words on Road Ahead

2

Scenario in Asia Pacific – improved and

improving

3

Participants keen to explore

opportunities The base is ready

Large and complete

deployments yet to

happen

Suites are in demand

Drivers Restraints

• Growing cloud and mobility

• Focus on core business

• Large portfolio of services

• CEBP growing over managed UC

• Security concerns

• IT knowledge worker shortage

• Interoperability in legacy

• Competition

What end-users say about Managed UC

4

Service Reliability

Relations with similar companies

Customization & Consultation

Existing relationships

Global reach

Key Customer Considerations

Key Market Participants

Key Market Participants

UC Technology Vendors

Telecom operators Channel partners

Analyst’s Words

Develop USP Create Value for partners

Build channels Build proprietary packages

Enable application layer

Integrate to one Open Environments

Tailor made solutions

Conclusion

7

Though the growth of Unified Communications (UC) has slowed

down post 2009-10, there is definitely a demand. This demand is

not for the in-silo components of UC, but for the bundles

delivered via hosted and managed platforms.

Service reliability, customized solutions, seller’s consultative

approach and relationship are some of the key considerations for

customers while evaluating a managed UC service provider.

With the right set of strategies, the market players can leverage

benefits from this developing market, while also strengthening

their relationships with the customer.

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Today’s Presenter

11

Harsh Upadhyay, Industry Analyst

Information & Communication Technologies, Frost & Sullivan

Harsh is analyst with the ICT practice in Asia Pacific, and his research focus

areas include unified communications, collaboration and contact centers. He has

a key role in managing the enterprise telephony research. With over 5 years of

industry experience, he has a rich understanding of emerging trends and

developing technologies. His skills include writing insights and market analysis

reports, and working closely with clients on consulting projects.

For any other enquiries, email us:

asiapacific@frost.com