Kevin ConleyKevinaconley2008@gmail.com228 25 Ave NW Calgary, AB T2M 2A5(587)-215-3330

ProfileCustomer-focused Desktop Support Technician with more than 3 years of success in a variety of computer operating systems, applications, and hardware. Analytical and adept at resolving complex desktop issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Knowledge in sustaining relationships and committed to ongoing learning.

Summary of Skills Experience working with MS Office Suite (ex. Office,

Outlook, and Excel) Active directory SCCM 2012 Exchange Vendor Management Relationship Building Proficient with various procurement tools such as Boss,

Great Plains, Peak, and HP Spare Parts. Excellent Customer Service Skills A+ Articulation in both written and verbal presentations

Adapts easily to challenges Shipping/Receiving/RMA’s Inventory Management Data Entry Asset Tracking Hardware repair on desktops and laptops

systems Experience in End User support

Professional ExperienceDesk side Support contractorWSP Canada / DHP Focus Jan 2015- Aug 15 2015

Desk side support tier 1&2&3 End user computer solutions and problem solving SCCM Provisioning Application support Deployment and upgrade projects Helpdesk ticketing and resolution User training both hardware and program related Windows 7 deployment & Imaging Office moves, teardown and redeployment of office computer Cable Management Printer, mobile and connected device support

End User SupportLong View Systems

2013– Jan 2015

Desktop support for Husky Energy, Centrica, Brion Energy, Statoil, Enmax, Focus, WSP Canada, Alliance Pipeline

End user computer solutions and problem solving Windows 7 deployment Windows 7 Imaging Backfill Support Role with ECU (End User Computing) Long View Cable Management Asset tagging Office moves, teardown and redeployment of office computer Windows Migration from XP to Windows 7 for Husky Energy

ProcurementLong View Systems 2012– Jan 2014

Sourced products and services for Procurement Clients Developed strong working relationships with all contractors and vendors to ensure timely delivery of hardware Controlled inventory of assets for all Long View Stock to save clients time and money Responsible for recording orders into Excel for tracking and billing purposes Shipping/Receiving/Tracking of all Long View equipment to sites, both locally and at remote Purchased hardware and software products through various distribution channels RMA and Warranty replacement for all Long View clients

Logistics Controller Importing/Exporting CoordinatorPure Technologies LTD 2010 – 2012 Managed Client stock and ensured proper inventory levels Shipped and received daily stock and arranged custom and specialty product needs Imported and exported custom field equipment to many different countries Placed orders, price matched and investigated products to lower company cost and meet budget needs Coordinated large value remote site equipment deliveries and pick up Field pre-testing of data units and inspection gear before and after transportation

Operations ManagerLilyDale Foods, Calgary, AB 2009 – 2010

Coordinated Shipping and Receiving and production departments ensuring work completion within CFA guidelines

Supervised picking and production crew of 100-230 employees Ensured on time delivery and shipping of outgoing freight Provided accountability of clean and sanitary food storage Managed personal and professional conduct of employees

Training Courses ITLT class (not Certified) ISO training Lean Supply Chain & Logistics Certification Lean 101 & 201 Certification Succeeding with Our Customers training by Act One International Corp. A+ Six Sigma Training Franklin covey course SCCM 2012 Experience Lync and Exchange Experience Mobile Devices and Connected devices