Juan Manuel Ortega

Objective

To contribute a strong work ethic and exceptional interpersonal skills at a Landscape Design/Service Company.

Education

Desert Hot Springs High School - Desert Hot Springs, California

Graduated with a 3.9 GPA in 2007

California State Polytechnic University, Pomona - Pomona, California

Bachelor of Science in Landscape Architecture, Spring of 2012

Experience

TruGreen LandCare Pasadena Branch– 4134 Temple City Blvd. Rosemead, CA 91770

Position: Landscape Production Manager

Dec 2014 - Present

• Ensure a culture of safety in everything we do.

• Learn the specific requirements of each property based on the landscape maintenance contract and through ongoing communication with the customer.

• Develop operational plans for each property that balance customer satisfaction, quality and efficiency and ensure that supervisors and crews know what is expected.

• Implement and train crews on standard operating procedures and horticultural practices that improve quality, efficiency, safety and customer satisfaction.

• Develop long-term relationships with clients to ensure open-lines of communication and customer satisfaction. Ensure that you are communicating often with your Account Manager regarding customer feedback.

• Ensure proper maintenance of equipment. Make recommendations to your Account and Branch Managers regarding the appropriate deployment of equipment to specific jobs.

• Schedule landscape maintenance crews. Review and revise routing to improve efficiency.

• Conduct site inspections and Landscape Quality Audits to evaluate services performed. Correct deficiencies as needed. Communicate these actions to your Account Manager and the customer.

• Identify opportunities to improve and enhance the customer’s property. Provide estimates for supplemental work & enhancements that improve the quality of landscape.

• Monitor labor, fuel, material and equipment expenses to meet financial goals.

• Participate in branch recruitment and interviewing to ensure crews are fully staffed with motivated and talented employees.

• On board and train new employees to ensure they have the skills and knowledge to safely and efficiently perform their job responsibilities.

• Coach and develop crew and supervisors, to ensure employees reach their maximum potential

• Create a positive team environment where employees can contribute and grow. Provide reward and recognition as appropriate.

• Correct performance and misconduct issues that arise with employees. Make recommendations on terminations, in consultation with branch management and HR.

4167 Woolwine Dr • Los Angeles, CA 90063 • Cell: (760) 660-9263

jmortega1988@gmail.com • jortega_manuel@yahoo.com

TruGreen LandCare - 1323 W 130th St Gardena, CA 90247

Position: Estimator/Water Manager

Dec 2013 - Dec 2014

• Assist in Irrigation Evaluation for Upgrades of Sites managed by TruGreen

• Assist in Client Presentations regarding Water Management

• Assist in Internal Training and Development for Long Term Water Management Strategies

• Assist in Marketing Development concerning Water Management

• Assist in Proposal Development for Long and Short Term Water Management Plans

• Manage Online Irrigation Sites, working with TruGreen Account Managers

• Assist in Project Coordination including Purchasing, Mapping, & Rebate Processing

• Communicate with Water Districts to Coordinate Rebate Programs and Information

• Analyze long term Regional trends as it relates to water usage and address through internal strategies

• Manage Documents Nationally concerning Jobs, Resources, Pricing etc

• Assist in acting as technical and product resource for TruGreen employees over 6 Branches

• Develop Irrigation Designs for internal use as needed

• Assist in Development of Water Audit and Use Analysis, and other Site Related Documents as needed

• Continue education as it relates to Irrigation, Water Management, and new Manufacturer products

Sam’s Club - 34220 Monterey Ave. Indio, Ca 92260

Position: Cafe Associate

Aug 2012 - Dec 2013

• Providing excellent customer service to club members

• Responsible for monetary transactions

• Maintaining a clean work environment for associates and club members

• Insuring work is completed in an effective and timely manner

• Managing and developing accurate data sheets for food inventory

Fiesta Latina Furniture - 45212 Fargo St. Indio, CA 92201

Position: Sales Representative

Sept 2009 - July 2012

• Responsible for monetary transactions

• Proficient understanding in ordering merchandise

• Responsible for receiving merchandise and conducting inventory control

• Skilled used in assembling, arranging, and transporting merchandise

• Managing inventory in loss prevention

Vector Marketing/Cutco - 73733 Fred Waring Dr. Palm Desert, CA 92260

Position: Sales Representative

June 2007 - Sept 2009

• Utilizing excellent phone etiquette to communicate with potential costumers

• Applying great interpersonal skill to communicate with clients

Skills

Software

• Proficient in computing software such as Photoshop, InDesign, Illustrator,

AutoCAD,

and Google Sketch-Up to create project based plans and 3D graphic models.

• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and PDF

Performance

• Outstanding success in building and maintaining relationships with key decision

makers, establishing accounts with excellent levels of understanding and loyalty

• Aptitude at facilitating order processing accuracy and efficiency; receive

excellent

customer feedback. Punctual in meeting deadlines and known to go the “extra

mile”

for customers and colleagues.

• Proficient in Presentations and Public Speaking

Languages

• Can speak and write with proficiency in English and Spanish

References Upon Request