John R. Phelps705 Bryn Mawr john.phelps2010@gmail.com Longview, TX 75604 Cell: (281) 639-3051

Education: Texas A&M University – College Station, TX 9/03-5/07 Bachelor of Business Administration in Marketing

ObjectiveTo utilize my background in communications, customer service and process management in the oil and gas or automotive industry in order to help the company meet and exceed the goals set forth to reach new heights. I am looking for an ever-evolving, fast-paced, high-energy surrounding in which to succeed in every task.

Work Experience Halliburton Energy Services-Houston, TX 8/14-Present MWD/LWD Field Engineer-Sperry Drilling

Provide on-site supervision of the Measurement While Drilling process that included downhole tool assembly & testing, data acquisition, log generation, troubleshooting, quality control of streaming data/recorded data, and reporting.

Administer and maintain stringent safety and quality control standards Consult with clients and company representatives on all projects and demonstrate solid

communication, mathematic, computer, recording/reporting strength Set-up networking stations, satellites, various electronics, computer systems, and downhole oil field

equipment to the most efficient and dependable standards Worked closely with directional driller, tool pusher/driller, and other personnel as warranted for

optimal field operations to complete wells under budget and ahead of schedule

Sewell Automotive Companies-Houston, TX 5/11-8/14 Service Department Manager

Responsible for development of processes/procedures to continuously improve the customer experience/satisfaction over 95% while increasing company profitability.

Real-time operations management daily to ensure proper production percentage of higher than 110% and maintain efficiencies to maximize earning potential for associates and the company.

Recruiting/training of associates for all departmental in adhere to company processes and policies ensuring potential future growth.

Measuring/reporting key performance indicators to all involved associates weekly and monthly to set baselines for improvement.

Maintain customer retention to be consistently above national average. Responsible for managing/reporting department expense on a monthly, quarterly, and annual basis Responsible for departmental purchasing for vendors and equipment Monthly review of financial statements Involved in quarterly performance groups across the country to utilize idea sharing across brands,

industries and capacity levels

Sewell Automotive Companies - Plano, TX/Grapevine, TX 5/07-5/11 Assistant Service Manager

Develop management skills by overseeing a group of 4-5 technicians. Translating customer concerns into easy-to-understand solutions that provided a timely manner.

to solve such concerns Providing the highest degree of personalized customer service. Utilize my sales experience to offer additional service opportunities where needed. Maintain constant client contact to inform them of any/all progress related to customer’s concerns. Recognize additional services essential to customers and provide them with the opportunity to have

the services completed. Use my marketing background to discover new/innovative ways to relate to/sell to customers.

Other Relevant Experience and Training Dale Carnegie training Steve Mulvany Management Tools Inc. Center for Creative Leadership Leading Organizational Effectiveness-Darden Business School ATCON 7 Controllables Statistical Thinking Strength Finders ATCON Evolution of Service Influential Leadership