Job Description Job Title SME Sales Support Administrator

Reporting to SME Growth Leader - People

Department SME Sales

Section SME

Purpose

Responsible for all administration duties within the SME sales team and their own. To grow their own brokers portfolio and to help with the portfolio grow as a collective. To achieve business plan targets and defined business objectives throughout the SME stream.

Key Responsibilities Grow the SME portfolio and their own in line with team targets Actively monitor and allocate workloads within the Prospect and pricing mailboxes. Involving the analysis of

received tenders checking prospect status to existing portfolio Responsible for setting up new business tenders, renewal contracts, and process new installations within

defined target expectations. Ensure third party relationships are maintained and developed where possible to achieve optimum profitability

from their clients Actively communicate with prospect customers to maximize quoting opportunities and ensure customer

expectations are met Ensure all data is accurate and uploaded correctly into systems without impact to overall sales processes

ensuring 90%+ of all tenders set up are quotable Liaise with sales reps on tenders to ensure accurate set up of data to sales requirements Provide assistance to fix rejections when required Ensure all miscellaneous processes within prospect loading are performed including – New

connections/Siteworks / Creation of meter points / annual consumption process and any other ad hoc processes

Record Prospect leads to database capturing future tender information accurately. Process fully aggregator sales to go live status involving regular reporting and liaison with third party

aggregator. Ensure accurate data is passed to portfolio management for price changes and reporting of lost business Ensure all risk controls within team are adhered to and performed timely and accurately. Manage the successful transfer of all committed contracts and additional sites ensuring all relevant

documentation is signed off. Process received sales contracts, terminations and daily post. Complete all stages of the renewals batch processes end to end. Assist in resolution of team query logs. Act in accordance with the companies risk procedures and guidelines Receive inbound calls from customers and third parties assisting with questions and queries Liaise with different departments throughout the business regarding the management of customer accounts Maintain a high level of customer service throughout all the above points To actively improve all current processes and provide innovative solutions.

Carry out other reasonable duties as determined by the Sales Growth Leader or Deputy Team Leader

Scope

The role within Corona:

Actively embrace coaching culture to develop personally and the company. Contribute within team meetings and at staff engagements. Embrace corporate culture which includes:

o Active involvement in company initiatives such as the 7 habits of highly effective people.o Having photos and other media of yourself on marketing material.o Actively involve yourself in company and p&l growth

Employee Name: Date:Employee Signature:

Personal SpecificationJob Title SME Sales Support Administrator

Department SME Sales

Section SME

Attributes Essential DesirableJob knowledge

Query Management of multisite portfoliosProject Management

Experience within gas direct 3rd party salesSales experienceProven skills in customer (B2B) negotiations/ account managementExperience in the NHH, HH & Flexible Power markets

Skills Good communication skills Strong team playerStrong relationship building skills with proven track recordTo be able to work to targets and budgets

Experience(paid or voluntary)

Proven experience of high level sales and Account Management

Education level(This refers to “level” not the holding of these qualifications)

Graduate

Qualifications Maths and EnglishINFORMATIONTECHNOLOGY EXPERTISE(List packages and level)

Microsoft Word and Excel experience

Fully proficient using Microsoft Word and Excel

Other Requirements Prepared to occasionally work long hours to achieve deadline submissions both internal and externalBe prepared to travel to visit customers / third parties if and when necessary

Equal opportunities Able to demonstrate commitment to equal opportunities through their previous work experiences

Personal Attributes Able to work on own initiative.Flexible/ easy going personality with high personal ambitions and drive

At Corona Energy we are committed to promoting equal opportunities, and expect our employees to demonstrate commitment to our values.