Joan Portal Features

Access your Joan Portal at https://portal.getjoan.com/

https://portal.getjoan.com/

Landing PageHere you can see the number of paired devices, signal and battery status of them and set some features to customize your Joan to suit your needs even better.

Let’s start from the beginning.

Office hoursThis feature will extend your device battery life since the Joan screen won’t be operational outside of the Office hours.

Custom contentCustom content is a feature that allows a user to show anything they would like on the devices, making Joan even more versatile and adjustable. You can unlock this feature by signing up for Labs and voting for this feature.

By clicking on the + sign, you can add galleries or text to your devices and change them up as you wish.Apart from naming your custom content, you can also select which devices you would like to show the custom content on and set schedule for when you’d like to show it!

Set device features — global featuresToggle to the right to enable a certain feature, or to the left to disable it and change the device’s setting to your own liking. The changes will appear on all of the devices in approximately 5 minutes, however, keep in mind that if you have per device or per location setting enabled, these changes won’t apply.

Paired devicesHere you can see an overview of the devices connected to your Joan Portal and which room resources they are connected to. You can also observe the battery and WiFi signal strength for each device.

+ Add deviceBy clicking on this button, you are prompted to insert the PIN number for a new device you would like to pair with your Joan Portal. The PIN appears on the device’s screen after you successfully connect it to your WiFi.

Low batteryThis feature filters the devices so you can see how many of them have a low battery status and charge them in time. You can also turn on the low battery email reminders by entering a “Maintenance email” under "Settings" → "Organization".

Weak WiFi signalSame goes for the next feature — it filters the devices by a weak WiFi signal. As a weak WiFi signal can affect the number of disconnect and battery life, as well as overall responsiveness of the device, we suggest looking into what’s causing the WiFi issues.

Additional settingsApart from the landing page, which you now master, you can also access additional settings by clicking on the “Settings” button at the top right corner of your Joan Portal. Let’s see what you can do with those!

AccountSelecting the “Account” setting allows you to change the login email or password that you use to access your Joan Portal.

OrganizationThis option allows you to change the contact details you entered while onboarding, as well as add your company logo to your devices and change the timezone, timeformat and the language used on your Joan devices.

CalendarSelecting the “Calendar” setting allows you to change your existing calendar selection. After clicking on the calendar you wish to use, you will be prompted to insert the login information and give Joan access to your calendar.

Hosting & BillingOn this setting you can see which type of hosting you have selected (you can choose between Cloud hosting and On-premise hosting) and change it if you wish, as well as edit your billing details and see all of the past invoices or the prepaid codes you are currently using.

Warm WelcomeBy enabling the “Warm welcome” feature you will provide your guests with a welcome email and the meeting information. You can add the directions to your office, instructions on who to contact for additional assistance as well as a personal message, that makes a good impression even prior to the meeting starting!

P. S. Don’t forget to exclude your domain, so your colleagues won’t be spammed with these messages as well.

IntegrationsIntegrations is a feature that allows you to integrate your Joan with third party apps.

We offer Slack integration, so you can book the meeting rooms directly from it, but you can also add your own API!

InsightsAnother additional setting is the “Insights” option, which you can find at the top of your Joan Portal. By signing up for the analytics, you will receive a weekly report on the room utilization, meeting statistics, etc. You are also very welcome to leave us your opinion on what we should add!

Accessories

By selecting the “Accessories” tab in your Joan Portal, you will be redirected to the “Accessories” page on our website, where you can select from a selection of accessories for your Joan devices as well as some swag T-shirts for your team!

Joan LabsRight next to “Accessories” you can also find the “Labs” tab, which is your chance to cast the vote for new features and try them out before everyone else! Sign up by inserting your email address and cast your vote for the features you wish to see us implement in the future.

Additional per location and per device settingsYou can customize the devices individually by changing the “per device” settings, or “per location”. Please keep in mind that these settings overwrite the “Global settings” option we covered earlier.

These settings are particularly useful if your company has different offices in different locations, or if you just wish to have your Joan devices customized one by one.

You can change language settings, office hours, the logo displayed on the device, as well as the device’s features such as touch screen option, “check into meeting” feature and much more!

Per device settingsUnlock your “per device” settings by selecting “Set features for this device” under “Manage” → “Devices”.

Per location settingsUnlock your “per location” settings by selecting navigating under “Manage” → “Locations”. After creating your location, you can customize the logo for it, as well as office hours and basic device features, that will apply for all devices linked to this location.

Et voilà!We have covered the landing page options of your Joan portal, as well as additional settings, insights and labs options. We believe you are an expert in using our Joan portal now, however, if you ever require any further assistance, you can reach out to us at support@getjoan.com or visit our extensive Knowledge Base!

mailto:support@getjoan.comhttps://support.getjoan.com/hc/en-us