Jakob Bent SmedSENIOR PROJECT MANAGER AND CHANGE MANAGEMENT CONSULTANTE: JBS@JBSCONSULTING.NETW: WWW.JBSCONSULTING.NETM: +45 5025 2000

Jakob Bent Smed

u“It’s 95% change management and 5% technology so we should act accordingly in our ERP and Digital product delivery to reach higher client satisfaction and planned benefits realization. .”

Backgroundu Senior Project Manager and Prosci Change Management Consultant with

more than 18 years of experience managing the people aspects of IT, ERP, Business Process and Organizational Change.

As an internal and external consultant across multiple industries and business functions, led national, global and virtual teams in both the public and private sector throughout the entire lifecycle of products.

My many different client change assignments combined with background in Management, Change Management, AX and NAV Consultancy and military leadership have strengthened my cross functional people and process competences. Experience applying and tailoring professional organizational change management methodologies e.g Prosci and Kotter. Provide capabilities to lead the ADKAR change, measure the progress, track the benefits capitalized and implement sponsor decisions rapidly.

Professional competences :u Consulting roles:

Change Management Consultant, Project and Program Management Consultant, AX and NAV Consultancy, Program Test Manager, Master Data Management Lead Consultant, Data Architecture and Migration Lead Consultant

Certifications:Prosci Change Management Practitioner, PRINCE 2 Project Manager, ISTQB Test Management, Microsoft Dynamics Implementation/Sure Step, Microsoft Dynamics AX 2012 Finance, Microsoft Dynamics NAV 2016 Finance

u Client specific knowledge: Retail, Hearing and Medical, Energy, Manufacturing, Facility Service, Professional Services, Ministry and Government

Engagements in Europe, United Kingdom, United States, Canada and Asia/Pacific

Key Achievementsu -Accelerate business change adoption and benefit realization, ROI project

delivers. Microsoft Dynamics AX and NAV, Business Process Optimization and Digital Business Transformation, allowing multi-country rollouts from 12 months to 3 months.

u -Turnaround troubled implementations and rollouts. Maturing People and Process throughout implementation lifecycle to accelerate product go-live and solid human side of anchoring change adopt, measure, realize.

u -IT strategy execution, IT and ERP product selection, best-practice delivery model and delivery team. Generate and facilitate a diverse and inclusive workgroup environment, global cross group collaboration.

Acceleratedimplementation- implementationmodel

ProsciChangeManagement

model

Preparing for change

Managing change

Reinforcing change

Prepareyourself

DevelopmenetInitiating Diagnostic Analysis Design Deployment Operation

GettingReadyImplementationmodel

MicrosoftDynamicsmodel

Harvesting

AcceleratedRollout

People ProcessProduct

Infrastructure

ProductCore

SolutionLocal

CustomizationsProduct

Interfaces

ProductData migration

Master data

ProductTraining

Knowledge transfer

ProductService Desk

Process Project Management

Pre-project

Setting the Right Team, not a Team

Involve management and

sponsor.Maturity assessment

Introduce SOP's, Present

global business process

landscape, test strategy

Presentinfrastructure (requirements,

compliancewith

performance)

Demo present core functionality

Present an example of local

customization

Present existing

interfaces

Introduce the concept of local and global master data. Present the list of

data migration areas and global master

data

Present e-learning material and WHS and ROC manuals

Present service desk

organization

Introduce AcceleratedImplementation, Process,

People and Products

Feasibility

ERP Program Manager and ERP Process Owner

identify resources need

Identify SOP fit/gap effort

estimates, test strategy

assessment

Identify infrastructure

gaps and performance

test assessment. Prepare test

company

Detailsed demo.

Reverse demo

fit/gap. Effort

estimates

Reverse demo

Product demo.

Reverse demo. Gap analysis.

Effort estimates

Idenfity sources of historical data.

Present expected data extract format.

Indentify gaps. Identify data needs.

Effort estimates. Review estimates.

Review local master data requirements

Business advisors (key users) training

Review support options

Deliver project method. Start working in time boxes

Foundations

Core team and select if required a

local implementation

partner

Define business

alignment and Product

Requirement List

-

Difine core template change Product

Requirement List

Define custom localization Product Requirement List

Define the interfaces Product

Requirement List

Define data migration and

master data Product Requirement List

Train local team, implementation

partner-

Outline delivery plan, Sign off Product Requirement List. Define WHS/ROC deployment

strategy

Interactive implementation

Users, service desk in 1. in Group IT

and 2. level locally

Align business processes.

Update/refine local SOP's

Deploy hardware/softw

are

Evolving solution Evolving solution Evolving

solution

Evolve the local master data setup and push global

master data. Create extracts. Clean data.

Push into newcompany

Key users (business advisors) attend show'n'tell. Test

within each timebox. Keep end users informed of upcoming changes

Get trainted on the evolving

solutionShow'n'tell

Deployment -Switch over to new business

processes

Production company

Deploy solution Deploy solution Deploy

solution

Define cut-over. Close transaction in old system. Push

data to newcompany

Create local training videos. Publish

knowledge sharing platform on

Prepare service desk Orchestrate go-live

Post project - - Maintain Enter release cycle Enter release cycle Enter

release cycleMaintain master data

management - On-going support Project review