Jack Henry & Associates, Inc. Core Director Fireside Chat ... › pdfs › jhb webinar... · 2 Jack...

© 2019 Jack Henry & Associates, Inc.®1 © 2019 Jack Henry & Associates, Inc.®

Core Director Fireside Chat –

2019 Spring Update

Jack Henry & Associates, Inc.®

© 2019 Jack Henry & Associates, Inc.®2

1 Fireside Warmup

2 Jack Henry Banking Mission

3 Industry Insight

4 Banking Top 10 Initiatives

5 Mark Unplugged

6 Q&A


Fireside Chats – Core Director Participation

49% 44%

2017 2018

46%

2016


SAVE-THE-DATE FOR THE 2019 JAC

October 6-10

San Diego Convention Center

San Diego, CA


Registration & Hotel Room Block:

• Monday, June 3rd

• 6 hotel locations

Early Bird Discount Ends: August 1

Hotel Block Expires: August 1


Registration & Hotel Room Block:

• Monday, June 3rd

• 6 hotel locations

Convention Center Information:

• VisitSanDiego.com

Multiple Hotels Available:

• Grand Hyatt

• Hard Rock Hotel

• Hilton Bayfront

• Hilton Gaslamp

• Marriott Marina

• Omni Downtown


Regional User Groups (RUGS)

Bank Driven

Officers are elected by

you

Educational

Channel for continuing education

Interactive

Exchange ideas and

best practices

Directional

Provide enhancement

direction to JHA

Insightful

Stay currenton industry

trends


Regional User Groups (RUGS)

President

Brian Moore

The Pataskala Banking Company

Vice President

Amy Giddens-Lyons

Phelps County Bank

• Central States User Group

• Caribbean Bankers User Group

• Upper Midwest Cooperative Users of Banking Systems

• Great Plains Regional User Group

• Great Lakes User Group

• Southeastern User Group

• Western Regional User Group


Welcome!adWelcome!

Thank You for Your Business


Mark ForbisEVP & CTO

Jack Henry & Associates

Stacey ZengelVP, Jack Henry & Associates

President, Jack Henry Banking

Greg AdelsonVP, Jack Henry & Associates

GM, Payment Solutions

Meet our PRESENTERS


Presentation SUPPORT TEAM

Joel ThomasSr. Manager, Special Projects

Jack Henry Banking

Kevin SligarChief Technical Architect

Jack Henry Banking

Susan GeissGM, Banking Operations

Jack Henry Banking

Ron MosesVP, Jack Henry & Associates

GM, Consumer &

Commercial Solutions


Jack Henry Banking® MissionBe innovative. Deliver on time.

Exceed

expectations.

Work smarter.

Listen to the client and

to each other.

Build open and honest relationships.

Have fun!

Forge good

partnerships.

Embrace and

drive change.

Communicate, communicate,

communicate!

OUR

CORE

GOALS


Jack Henry Banking Insight

Education Support Consulting


Industry Insight

Open Banking Digital Payments


FY2019Top Ten List

Why publish a top 10 list?

▪ Transparency, accountability,

communication, and expectation setting

▪ We are business partners!

Caveats

▪ Regulatory changes may impact these

target dates.

▪ Beta testing can take anywhere from

3-9 months.

▪ Dates contained in this document are

provided as estimates only and can be

changed at any time at the sole

discretion of JHA. We will, however, let

you know if we do change them as well

as why we change them.

1Digital

Initiatives

2Payments

Initiatives

3User

Interface

4Banking

Initiatives

5Financial

Crimes

6Platform

Initiatives

7Integration

Initiatives

8OutLink

Initiatives

9Regulatory

Initiatives

Top 10

10Process

Improvement

01 Digital Initiatives

* Dependent on Core Release date.

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Banno

✓ Banno – Geezeo Integration Complete Complete

✓ Banno Conversations Complete Complete

Banno – JHA Full Service Credit Card 4/1/2020 7/1/2020*

MyCardRules Integration 4/1/2020 7/1/2020*

Development GA

02 Payments Initiatives


JHA Card Platform

Core Platform Debit Cards Full Service Credit Cards

Core Director 7/31/19 TBA

GAGA


CPS Platform Migration Update

New Platform Updateas of April 8, 2019

CPS

Debit Net New

Clients

6Debit

MigrationsFull Service Credit Clients

30274

of

2019 CPS Roadmap Highlights

MyCardRules/Ondot API General Availability

Ethoca ecommerce fraud and disputes elimination (fulfillment) May beta

Digital Issuance Postponed until 2020

Dual interface “contactless” chip cards September beta

New rewards platform September beta

3D Secure 2.0 (Visa) September beta

Full Service Dispute Processing

October beta

ATM managed services In discovery

Real-time Payments Networks | Status

Update

Zelle®

▪ Current Participants:▪ 87 FIs are live* on Zelle▪ 124 coming soon; 350 under contract (20 are JHA clients)

▪ Average boarding rate less than 5 FIs per month▪ Recent Statistics

▪ Q3 2018: 116 million transactions processed worth $32 billion▪ Since Q3 2017, volume up 83%; value up 67%

▪ Network is evolving with frequent rules changes

RTP®▪ Finished 2018 just under 50% total U.S. deposit base reach.

Est. 60-70% by year end 2019▪ 14 Banks in pilot and expanding throughout 2019/2020▪ Volumes are currently very low, ~1000 transactions per day TOTAL▪ JHA initial implementation will be receive only; send will be available in

2020

* as of 4/1/19

02 Payments Initiatives


JHA PayCenter:

Zelle with goDough and Core Director

9/30/2019 TBA

JHA PayCenter: The Clearing House

Inbound to Core Director

12/31/2019 TBA

Development GA

JHA Faster

Payments

Card-funded

Payments

Card-funded payments 4/30/2019 6/30/2019

GADevelopment


JHA iPay Solutions | Current Deliverables

▪ Integration to Amazon’s Alexa to provide a voice-driven experience for consumer bill pay

▪ Users can make a payment, review payment history and check pending payments

▪ Marketing campaigns developed and ready for use

▪ 405 FIs live; 65% who setup in bill pay have enabled Alexa skill

▪ New service provides bill pay users with the ability to pay bills for certain payees using a debit or credit card

▪ FIs will have the option to restrict to only their issued cards

▪ Anticipate card payment eligibility for ~500+ billers

▪ Beta to begin late April – Targeting GA early Q3 CY2019

iPay Quick PaySM

iPay CardPaySM

03 User Interface


User Interface (UI)

Deployment

Development GA

UI Deployment Complete 12/31/2019

Xperience Hosting

SolutionComplete 5/31/2019


04 Banking Initiatives

Banking Initiatives

Development GA

Enhance core system features\functionality for

Call Report Complete 7/1/19

Enhanced core system features\functionality

for Suspense Complete 7/1/19

Enhance core system to support Faster

Payments functionality Complete 12/31/2019

Enhance service layer support of memo post

descriptionsComplete Complete

New FX Wire Capability TBA TBA



05 Financial Crimes

Enterprise Risk

Mitigation Solutions

(ERMS)

AML Module TBA* TBA

ACH Fraud TBA* TBA

Wire Fraud TBA* TBA

Deposit Fraud TBA* TBA

Check Fraud TBA* TBA

Insider Fraud TBA* TBA

Card Fraud TBA* TBA

CTR TBA* TBA

Development GA

JHA SafeGuard

✓ Premium OFAC Complete Complete

Development GA

* Dependent on development schedule with SAS



06 Platform Initiatives


WKFS Expere Forms

OnBoard Deposit Integration 6/30/2019 9/30/2019

OnBoard Lending Integration 9/30/2020 12/31/2020

Development GA


WKFS Expere Forms

OnBoard Deposits –

Core DirectorTBA TBA

Development GA

07 Integration Initiatives


Processing Services 5/31/2019 10/31/2019

Development GA

Sheltered HarborCommercial Lending

Center Suite (CLCS)

Mobile

Enhancements Complete TBA

QuickDecision

Integration - IDologyComplete TBA

QuickDecision

Digital RenewalsComplete TBA

QuickDecision

Integration PlaidTBA TBA

Development GA


07 Integration Initiatives

Cross

Product

GADevelopment

Enterprise

Framework

Development GA

Additional Enterprise Events

6/30/2019* 6/30/2019*

Enterprise Notification

System Adoption 6/30/2019* 6/30/2019*

Enterprise Multi-Factor

Authentication6/30/2019* 6/30/2019*

* Multiple functionality, some may be available sooner.



Add functionality to allow Banno external transfer to

place holds on credits

Complete 6/30/2019

x Consolidated Customer Care Delayed Delayed

08 OutLink Initiatives


Disaster Avoidance

Development GA

jhaCall Center

Development GA

OutLink Data

Encryption at Rest

✓OutLink Data

EncryptionN/A Complete

Development GA

Full Service Credit –

Credit Card Support4/1/2020 7/1/2020

Chat – Call Center Complete 4/30/2019

✓ Disaster Avoidance Complete Complete


9 Regulatory


Regulatory

Development GA

✓ 2018 IRS Tax Functionality/EOY Complete Complete

✓ FAIM 3.0.5 Complete Complete

FAIM 4.0 5/31/2019 8/1/2019

FDIC Call Report Changes Ongoing Ongoing


10 Process Improvement

Complementary Quote

Process Improvement

Complementary Quote

Process Improvement N/A 6/30/2019

Development GA



Core Migrations

Process Improvement

Inhouse to Outsource transitions Ongoing


Mark Unplugged


Acquisition Update


Strategic Perspective

➢ JHA Open Banking

➢ DataLake

➢ Bots

➢ Artificial Intelligence

➢ Mobile First / Cloud First

Q&AQ&A


Contact Information

Stacey Zengel – [email protected]

Mark Forbis – [email protected]

Greg Adelson – [email protected]

Susan Geiss – [email protected]

Kevin Sligar – [email protected]

Ron Moses – [email protected]

Joel Thomas – [email protected]

mailto:[email protected]







Jack Henry & Associates, Inc. Core Director Fireside Chat ... › pdfs › jhb webinar... · 2 Jack...

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