IT Support Professional Certificate · Completion rates are higher amongst credit implementation...
Transcript of IT Support Professional Certificate · Completion rates are higher amongst credit implementation...
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IT Support Professional Certificate
©2018 Google. Confidential and proprietary.
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©2018 Google. Confidential and proprietary.
Agenda
Welcome
IT Ecosystem and the Future of Work
IT Certificate Background
Learnings
Get Involved
Q&A
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The IT Ecosystem & the Future of Work
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Emerging Themes for the Future of Work
AI/automation
Employment status
Nature of work
Accelerating change
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Higher Education’s Unmet Market Demand
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Education and Career Readiness Mismatch
Gallup Poll of provosts and
business leaders uncovers
an enormous and concerning
gap in perceptions of
readiness
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“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot
learn, unlearn, and relearn.” — Alvin Toffler, Futurist
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Future of Work Mindset: Learning Agility and Agency
Continuous learning
New credentialing systems
Industry-education partnerships
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Ecosystem-building approach
Diverse Learners
Educational Institutions
Industry
● Google.org scholarships for veterans, refugees, low-income learners at leading nonprofits
● Includes overhead for wraparound supports
● 40+ national employers committed to consider these candidates for entry-level IT
● CompTIA collaboration
● 30 CCs currently teach the Cert● ACE accredited 12 units of credit● Various implementation models
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Pathways with the Google IT Cert: No Dead Ends
Entry Point: Google IT Support Professional Certificate
Google/CompTIA co-skilled badge
CPL via ACE Credit
Land job in IT
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Certificate Overview
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©2018 Google. Confidential and proprietary.
The need
Google’s struggle for qualified candidates
Qualified ≠four-year college degree
Year Up collaboration and hiring pathway
Proved teachable nature of field
Skills-based training as pathway to jobs
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©2018 Google. Confidential and proprietary.
The numbers 10% growth in the IT support field between 2018-2028
$53,470 median salary for IT support roles
215,000 open IT support roles in the US
Sources: Bureau of Labor Statistics,; “Summary Demand and Requirements by Occupation,” Labor Insight Jobs, Burning Glass Technologies
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©2018 Google. Confidential and proprietary.
Technical Support Fundamentals
The Bits & Bytes of Computer Networking
Operating Systems & You: Becoming a Power User
System Administration & IT Infrastructure Services
IT Security: Defense Against the Digital Dark Arts
The content
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©2018 Google. Confidential and proprietary.
Model IT Curriculum Crosswalk
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©2018 Google. Confidential and proprietary.
The approach
Practice-based: hands-on labs and interactive assessments
Industry-relevant content: product/platform agnostic
Philanthropically funded: Generates no revenue to Google
Coalition of employers: consider cert completers
Community colleges: Per WaPo, 14% of students homeless
— 1 in 3 go hungry while pursuing a degree
Job supports: Completer Community, Job Board
Collaboration: JFF on the ground with CCs, co-branded badge
with CompTIA
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©2018 Google. Confidential and proprietary.
The design
Curriculum developers
Instructors (“proof sources”)
Assessments/ML prompts that empower
Default pronouns
Animations and screensavers
Resume and interview video series
Overlooked audience research
Non-technical Googler vignettes
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©2018 Google. Confidential and proprietary.
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©2018 Google. Confidential and proprietary.
Example:ML-poweredprompts
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©2018 Google. Confidential and proprietary.
Electronic credential upon completion
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Impact & Learnings
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©2018 Google. Confidential and proprietary.
Our learnersat large
111,000 enrollments
57% do not have a 4-yr+ college degree
~40% in lowest income tertile (<$30K annual income)
20% unemployed
74% seeking work
60% African American, Latino, female, or veteran
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©2018 Google. Confidential and proprietary.
OverallImpact
2.5x Coursera’s avrg completion rate
4.72/5 avrg stars across 30K learners (compared to 4.59
avrg)
84% positive career outcome within 6 months
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©2018 Google. Confidential and proprietary.
Job supports
Completer Community
— Resume and interview prep, skill building through gaming, job board
— Inspirational learner case studies
Collateral for community colleges and employers
— Menu sign for your Career Services office to attract employers
— Digital “Google participating employer” to add to websites/collateral
— Customizable one pager with overview and employer testimonials
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©2018 Google. Confidential and proprietary.
Chelsea’s Story
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©2018 Google. Confidential and proprietary.
CC Delivery Approaches
— Create a noncredit, standalone course
— Create a new credit-bearing course
— Integrate certificate content into existing
course(s)
› Bundle Certificate courses into a new
sequence
› Dual enrollment
› Pre-apprenticeships
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28
Current Colleges
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©2018 Google. Confidential and proprietary.
Implementation Findings
Completion rates are higher amongst credit implementation models
Students benefit (higher likelihood of finishing all courses) when offered BOTH academic and job support services
Completion rates are higher when certificate is as part of an embedded course or program offering
Institutions are successfully positioning the certificate as a entry point into other programs of study
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Going Forward
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Grow our learner community
Triple CC Cert implementers
Increase employer involvement & hiring
● Scale to 100 CC’s● Via a .Org grant to Jobs for the Future● CC’s are a strong proxy for economic disadvantage
● We are continuing to grow and deepen engagement with our national hiring consortium members
● Our nonprofit partners are scaling the IT Cert and their wraparound support services to more learners in 2020
Scaling the Ecosystem
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Get Involved
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What Does Participation Mean?
To learn more or get involved, contact Mara Lockowandt at [email protected]
From JFF
● Grant to support program
design
● Free access to Coursera for all
enrolled learners for 12 months
from launch
● JFF technical support including
coaching, custom resources,
and webinars
Deliverables from each consortia
● Complete an Implementation Plan
● Enrollment of learners
● Support learner completion
● Support placement for completers
● Submit basic monthly reports and
qualitative learner case study leads
● Involve local employers
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Next Steps
To learn more or get involved, contact Mara Lockowandt at [email protected]
● Questions?
● Q&A office hours:
○ Thursday, March 5th 9-10amhttps://jff.webex.com/meet/mlockowandt
1-408-792-6300
Access code: 790 492 305