Iso26000 2011 02-25

09.04.2311 |

TÜV Rheinland.Precisely Right.

Introduction of ISO26000:2010Guidance on social responsibility

09.04.232

1872Entrepreneurs take the initiative in setting up the DÜV to ensure the safety of their manufacturing plant

1904Automobile and driving license tests

1926First material analysis laboratory

1969International product tests and certifications

1970First subsidiary outside of GermanyTÜV Academy provides personnel qualification

1991System certifications to international standards

2000Safety and quality in local and global data and communication networks

2002Launch of social auditing

2006New division “Life and Health” established

2007Office locations on all continents

Experience comes with time. And with deeds.

09.04.233

Over 79 associated companies abroad at 340 locationsin 62 countries around the world.

Wherever yourmarket is:We are there already.And at your service with advice and assistance.

Facts & Figures. Locations Worldwide.

4

Belief in fundamental human values

Increasing awareness of business practices & their impact

Extended purchasing considerations:

“What is produced ?“

• Quality & price

“How is it produced ?”

• Environmental issues

• Health & safety issues

• Social & ethical issues

Public expectations on corporate responsibility

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Faces pressure from consumers, investors and NGO’s

Supports human values

Wishes to employ (and be seen to employ) good “corporate citizenship”

Launched initiatives of varying depth

Response of the Business Sector

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Many CSR initiatives

Pros Cons

Core issues addressed are not equal

Not all responsibility issues addressed

Limited systematic approach

Partly exclusive for certain groups

Focused on industrial supply chain

Core labor standards are addressed

Independent external, monitoring and

verification

Evaluation is conducted onsite

Measure compliance

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1.2.3.

2001: need for SR standard identified by ISO/COPOLCO, committee on consumer policy.

2004: international multi-stakeholder conference whether ISO should launch SR work.

2004: set up of ISO/TMB Working Group „Social Responsibility", led by SIS (Sweden) and ABNT (Brazil)

450 experts and 210 observers from 99 ISO member countries and 42 liaison organizations.

03/2006 – 06/2008: four Working Drafts

05/2010: Final Draft (FDIS)

ISO voting (requiring 75% agreement)

01.11.2010: release of ISO 26000

Adoption as national standards

Development of ISO 26000

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• Much debate focussed on the intend of the standard. The following was agreed:

• ISO 26000 contains voluntary GUIDANCE

• It does NOT set requirements nor determine processes

• It shall NOT be used for certification

• It can be used by all kind of organisations, not only by corporations: public,

private, non-profit, large, small, in developed and developing countries

• It shall be innovative and mostly complementary to existing standards

• Breakthrough for (C)SR: consensus based common understanding of the term

• Agreed with ILO that ILO has the exclusive right to set labour standards and ISO will

have to ask ILO for approval or consent to all related chapters

• The UN Global Compact has also drawn up a similar agreement with ISO regarding

the UN GC and its principles

What is ISO 26000?

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Structure of the standard

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Structure of the standard

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Definition of “Social Responsibility”

Responsibility of an organization (2.12) for the impacts of its decisions and

activities on society and the environment (2.6), through transparent and ethical

behaviour (2.7) that

contributes to sustainable development (2.23), including health and the

welfare of society;

takes into account the expectations of stakeholders (2.20);

is in compliance with applicable law and consistent with international

norms of behaviour (2.11); and

is integrated throughout the organization (2.12) and practised in its

relationships

NOTE 1: Activities include products, services and processes.

NOTE 2: Relationships refer to an organization's activities within its sphere of influence (2.19).

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Definition of “Sustainable development ”

Development that meets the needs of the present without compromising the

ability of future generations to meet their own needs.

NOTE: Sustainable development is about integrating the goals of a high quality of life, health

and prosperity with social justice and maintaining the earth's capacity to support life in all its

diversity. These social, economic and environmental goals are interdependent and mutually

reinforcing. Sustainable development can be treated as a way of expressing the broader

expectations of society as a whole.

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Investors

Social Responsibilty

Workers

Manufacturers

Workers’ families

Suppliers & Sub-contractors

Governments

Local communities

NGO’s

Consumers

Auditing companies

Unions

Stakeholders

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Principles of Social Responsibility

ISO 26000 defines overreaching 7 principles of social responsibility:

• Accountability: being answerable for decisions and activities and their

impacts on society, the economy and the environment.

• Transparency: openness about decisions and activities that impact on

society and the environment.

Ethical behavior: in accordance with accepted principles of right or good

conduct

Respect for stakeholder interest: respect, consider and respond to the

interests of its stakeholders.

Respect for rule of law: mandatory

Respect for international norms of behavior

Respect for human rights

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Social responsibility core subjects

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Standards compared

Core Issues ISO

26000

EICC ETI FLA SA8000 BSCI

Org. Governance

Human Rights

Labour Practices

Environment

Fair Operating Practices

Consumer Issues

Community Involvement

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Organisational Governance

• Decision-making processes and structures

Human Rights

• Due diligence; Human rights risk situations; Avoidance of complicity; Resolving

grievances; Discrimination and vulnerable groups; Civil and political rights; Economic,

social and cultural rights; Fundamental principles and rights at work

Labour Practices

• Employment and employment relationships; Conditions of work and social protection;

Social dialogue; Health and safety at work; Human development and training in the

workplace

Environment

• Prevention of pollution; Sustainable resource use; Climate change mitigation and

adaptation; Protection of the environment; Biodiversity and restoration of natural

habitats

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Fair Operating Practices

• Anti-corruption; Responsible political involvement; Fair competition; Promoting social

responsibility in the value chain; Respect for property rights

Consumer Issues

• Fair marketing, factual and unbiased information and fair contractual practices;

Protecting consumers' health and safety; Sustainable consumption; Consumer service,

support, and complaint and dispute resolution; Consumer data protection and privacy;

Access to essential services; Education and awareness

Community Involvement and Development

• Community involvement; Education and culture; Employment creation and skills

development; Technology development and access; Wealth and income creation;

Health; Social investment

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Coverage of each core subject by ISO 26000:

Overview: general explanation of the subject

Principles and considerations

Details about individual issues:

Description of the issue

Related actions and expectations (what should be done)

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Example for expectations

Core subject “Consumer Issues”

Issue 1: “Fair marketing, factual and unbiased information and fair contractual

practices”

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How to implement ISO 26000

• Consider the characteristics of social responsibility and its relationship with

sustainable development (Clause 3)

• Review the principles of social responsibility described in Clause 4

• Consider two fundamental practices of social responsibility: recognizing

social responsibility within the organizations sphere of influence, and

identifying and engaging with its stakeholders (Clause 5).

• Analyze the core subjects and issues of social responsibility, as well as each

of the related actions and expectations (Clause 6)

• Identify relevant and significant issues of social responsibility

• Integrate social responsibility throughout the organizations decisions and

activities, using the guidance provided in Clause 7

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Benefits of implementation

What benefits can be achieved by implementing ISO 26000?

The perception and reality of an organization's performance on social

responsibility can influence, among other things:

• Competitive advantage

• Reputation

• Ability to attract and retain workers or members, customers, clients or users

• Maintenance of employees' morale, commitment and productivity

• View of investors, owners, donors, sponsors and the financial community

• Relationship with companies, governments, the media, suppliers, peers,

customers and the community in which it operates.

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More info: www.iso.org/sr

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More info: www.iso.org/sr

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Thank you for your attention!

For any question, please contact:

Mr. Andreas Münch

TUV Rheinland (China) Ltd.

Email: [email protected]

Tel: (86) 10 6566 6660-121

Iso26000 2011 02-25

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