iPass Mobile Workforce Report Q2
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Transcript of iPass Mobile Workforce Report Q2
The rise of BYOD
Mobile employees work more hours and are
inclined to use their own devices
Q2, 2012 iPass Mobile Workforce Report
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The world of the mobile worker.
celebrate diversity
optimistic, realistic, self-inventive rewrite the rules
institutions irrelevant,
assume technology, multitask fast
nurtured, friends = family
connected 24x7, own hours
meaningful work
job-hoppers, passionate, balanced life
internet savvy, information hungry
personalized work
digital communication masters
team-oriented, hard workers like challenges,
structured, supportive work,
civically engaged, mobile life, personal growth,
individualistic, killer lifestyle
Median age: 46
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Hyperconnected and
Globally Mobile
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Importance of Connectivity
Mobile workers place tremendous
value on having constant
connectivity
› 88 percent believe wireless
Internet access to be as
important or almost as important
as running water and electricity
› Without wireless Internet access
95 percent of mobile workers felt
their productivity was reduced
› 65 percent felt it was reduced by
50 percent or more.
29%
59%
12% Yes, it is thatimportant to theway I live
No, but it is prettyclose
No, it is notimportant to mylife
Do you consider wireless Internet access (such as 3G, 4G,
and Wi-Fi) as important to your life as running water and
electricity?
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Mobile workers will go to extreme measures to get connected, often times with
little regard to the cost or security of the connection
The cost of not being connected
Under desperate circumstances or urgent deadlines, which of the following extreme actions have you taken to get wireless Internet access?
0%
10%
20%
30%
40%
50%
60%
Paid anoutrageous feeto access the
Internet on anairplane or
cruise ship etc.
Stood or parkedoutside a retailstore or cafe to
access free Wi-Fi
Used 3G/4Ginternationally
Drove around tofind free Wi-Fi
Hijacked anunsecured Wi-Finetwork from anearby neighbor
Asked myneighbor to use
their Wi-Finetwork
Drove to celltower to access
a 3G/4G network
54% 50%
42%
30% 29%
17%
8%
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Why does Connectivity matter?
Without wireless Internet access, how much do you feel that your productivity is decreased?
5%
9%
22%
28%
13%
13%
10%
0% 5% 10% 15% 20% 25% 30%
It doesn’t have a negative impact on my productivity
It reduces my productivityby approximately 10…
It reduces my productivityby approximately 25…
It reduces my productivityby approximately 50…
It reduces my productivityby approximately 75…
It reduces my productivityby more than 75 percent
I am totally unable to work
2%
2%
15%
20%
28%
12%
12%
9%
0% 5% 10% 15% 20% 25% 30%
Fewer than 35 hours a…
35 hours a week
40 hours a week
45 hours a week
50 hours a week
55 hours a week
60 hours a week
More than 60 hours a…
How many hours on average do you typically work per week?
It matters because without connectivity most mobile workers see their
productivity cut by at least 50%, and with connectivity mobile workers work
longer hours than most
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Expectations of the Mobile Worker
Do you believe that being able to work remotely is…
25%
62%
7% 1%
5%
A privilege
A necessity
A right
Unnecessary
No opinion
Mobile workers believe working
remotely to be a necessity
› 74 percent of mobile workers
prefer to work unconventional
hours
› Most prefer a nonconventional
workspace- however, the
younger the worker the more
likely they do prefer working in an
office
• 33% of 22-34 year olds prefer a
conventional workspace
• 26% of 35-44 year olds
• 22% of 45-54 year olds
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Mobile workers work longer hours and claim greater productivity because of their connectivity, the challenge for organizations is how to harness this productivity without added costs and security concerns
› To ensure secure global connections for heavy travelers, invest in a Wi-Fi
connectivity solution that also reduces international data roaming costs for the company.
› Working remotely is considered productive work, and is viewed as both a right and a necessity by mobile workers. Encourage your company’s policy makers to expand this practice.
› Provide your mobile workers with services and guides on working efficiently while at remote locations (e.g., “How to find the best Wi-Fi connection” or “How to find work-life balance.”)
› Give employees more control over their work schedule. A flexible work arrangement can increase your employees’ sense of control over when, where, and how they work, which is likely to enhance their well-being and productivity.
The Impact of a Hyperconnected and Globally
Mobile Workforce
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The Impact of Mobility to the Organization
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Tablets and BYOD go Hand-in-Hand
Do you view your tablet device as primarily a work device or a personal device?
0%
5%
10%
15%
20%
25%
30%
35%
All work Mostly work,some
personal
Equal workand personal
Mostlypersonal butsome work
All personal
3%
11% 9%
25%
32%
19%
PersonallyOwned
CompanyIssued
• 72 percent of mobile
workers have tablets
› Most tablets are
personally owned
(76%)
› And most are being
used for work and
personal reasons
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Smartphones Beyond Email
97%
37% 33%
26% 26% 25% 25%
14% 11%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
What information do you access from your corporate network on your smartphone?
While email is the most used application on a
smartphone, data access in addition to email
access is increasingly common
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Challenges with Information Access
Which of these represents frustrations you have experienced when accessing information from your corporate network from a mobile device? (Check all that apply.)
0%
10%
20%
30%
40%
50%
60% 58%
44%
35%
29%
22% 22%
13% 11%
Corporate applications are not optimized for mobile devices; they don’t work on my smartphone or tablet Information is not always accessible depending on where I’m physically located
I need different devices to access differentapplications
Our IT department sets too many policiesprohibiting access to certain information onvarious devices
I do not experience any frustration inaccessing information on my corporatenetwork from a mobile deviceI have to remember far too manypasswords
It is just too difficult to set up my devices toaccess my corporate network
Our IT department does not enable us towork from anywhere at any time on anydevice
The top 3 challenges relate to difficulties
accessing applications & data from
mobile devices
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Company IT Policies
Which of the following best describes how you feel about your company‘s IT policy covering acceptable uses of company resources (e.g., desktops, laptops, tablets, smartphones)?
32%
41%
22%
5%
Does not need any significantimprovements or updates
Could use some slightimprovement or updating
Needs to be significantlyimproved or updated
I don’t know if my company has such a policy
Most mobile workers are satisfied with their organization’s policies regarding
mobility
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Mobile workers show a willingness to mix and match work and personal access from work and personal devices- this impacts organizations in how they set up and manage remote access policies:
› Encourage a BYOD policy. Mobile employees work more hours and are inclined to use their own devices. IT can take steps to offer a formalized BYOD policy, which may put more workers into the category of mobile employees with various IT-sponsored choices.
› The primary responsibility of IT is to maximize the secure and productive use of computing and telecommunications assets within the company. Make sure the term “productive use” is to a large part defined by the user.
› IT should review which applications users want for work operations on their devices that don’t perform adequately. Optimizing the use of these critical apps on mobile devices will increase worker productivity.
The Impact of Mobility to the Organization
How iPass Can Help
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Introducing Open Mobile
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1. iPass Enterprise Mobility Services- let you cost-effectively implement
and manage your own global connectivity strategy
2. iPass Open Mobile Client- a lightweight agent that runs on the mobile
device, from laptops to smartphones that makes it easy to get connected
3. iPass Open Mobile Portal- a web interface for IT managers and other
personnel to manage the full lifecycle for all of the iPass Enterprise Mobility
services
The iPass Open Mobile Platform
17
Be well connected iPASS PROPRIETARY AND CONFIDENTIAL 18
Middle East & Africa
North America Asia Europe
Central / South America
2,974 airport hotspots with over 90% coverage of passenger volume within the top-100 world airports
Over 55,000 hotel hotspots
Over 60,000 Open Access (free) hotspots
Premium in-flight Wi-Fi services available on 1,500 airplanes
Over 140 Wi-Fi Network Operators Connected
34,994
3,122
333,931
8,736
352,758
60,880
Australia & Oceania
4,107
779,288 Wi-Fi Hotspots 120 Countries & Territories
Sample venues:
Global Open Access
1 As per the ‘ISO 3166’ list of 249 country codes 2 As measured by Airports Council International, 2010
2
World’s Largest Commercial Mobile Network
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Global Connectivity
19
Imagine a secure, seamless, cost-effective
Gateway to the Cloud:
Provide seamless connectivity for your workforce Simple, smart connectivity to the world’s largest Wi-Fi network in the world
Help you get control of the costs Through a global Wi-Fi and data roaming strategy you control
Stay secure in the face of consumerisation By enforcing security at the point of connection
www.ipass.com iPASS PROPRIETARY AND CONFIDENTIAL 20 be well connected iPASS PROPRIETARY AND CONFIDENTIAL 20
iPass | Thank You
John Gallagher
Public Relations &
Analyst Relations Director
T: 001.650.232-4233