The iPass Q2 2013 Mobile Workforce Report ©2013 iPass Inc.

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The iPass Global Mobile Workforce Report

Understanding Global Mobility Trends and Mobile Device Usage Among Business Users

JUNE 2013

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Table of Contents

Contents

Executive Summary 3

Introduction 5

Searching for Wi-Fi on the Road 7

The Productivity Struggle 10

BYOD Supports Wi-Fi 14

iPhone, iPad Still Top Mobile Work Devices 17

Conclusion 20

Survey Methodology 21

About iPass Inc. 22

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Executive SummaryThis Q2 2013 iPass Mobile Workforce Report—the 14th quarterly Mobile Workforce Report—is the latest in the series that consistently shows that mobile workers are working longer hours and using connectivity to be more productive. In this report, more than 82 percent of respondents said they are most productive working at home – even more than in the office; and 75 percent work in hotels. Most of this mobile work is being done over Wi-Fi. Naturally, the ability to connect

to colleagues, clients and resources over Wi-Fi makes mobile workers more productive.

The Bring Your Own Device (BYOD) trend and Wi-Fi connectivity are two of the most important factors shaping mobile work today. When Wi-Fi is unavailable or expensive it can negatively impact productivity, as can overly strict policies regarding the use of personal mobile devices for work. Our data shows a consistent relationship between BYOD policies, smartphone usage and worker productivity.

One way the correlation can be observed is in the way work habits vary by region. On average, North American workers work longer hours than their European or Asia Pacific counterparts. North Americans are also much more likely to work more than 50 hours a week. In this latest survey, 59 percent of North American respondents reported working 50-plus hours compared to 48 percent of Asia Pacific respondents and 41 percent of Europeans.

North Americans aren’t just working more than other mobile workers, they are also likely to be working more productively. That’s because they have ready access to the world’s most important productivity tool: smartphones.

Of all respondents, North American workers are the most likely to be employed at companies that allow BYOD. And while workers with IT-managed smartphones are also likely to be more productive,

The iPass Mobile Workforce Report Understanding Global Mobility Trends and Mobile Device Usage Among Business Users

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one-time access to Wi-Fi.

�� Seventy percent of mobile workers are allowed to use their personal mobile devices for work (BYOD). North American workers were most likely to work for a company with a BYOD policy, followed by Asia Pacific workers and then European workers. Of workers who do bring their own devices, the majority said they currently do or would expense Wi-Fi costs from their personal mobile devices.

�� Thirty-five percent of workers said a company’s BYOD policy might influence them to accept or decline a job offer.

�� Workers’ mobile device habits confirm that tablets and smartphones are good for short, frequent Wi-Fi usage while laptops are better suited for longer Wi-Fi sessions. Workers who actively use Wi-Fi for

more than eight hours per day are most likely to do so on a laptop. Smartphones were the second-most popular choice for lengthy Wi-Fi sessions. Tablets were the third choice.

�� Nearly three out of four mobile workers (71 percent) research Wi-Fi hotspot availability before they travel. Asia Pacific workers are most likely to do this type of research, followed by European workers and North American workers.

�� iPhones and iPads continue to be the most popular mobile devices among mobile workers. Android phones and tablets are second in popularity and Windows tablets are showing momentum.

where there are more workers who can use their personal devices for work, there are more people working longer hours. According to last quarter’s Mobile Workforce Report—which specifically asked the question—more than 60 percent of North Americans currently use their smartphones for work. This snapshot of North American mobile work habits shows how workers who own smartphones and are empowered to use them often put in longer hours. Fortunately, these workers are also able to get more done, provided that sufficient Wi-Fi is also available.

Our survey responses point to Wi-Fi as workers’ preferred method of connectivity—and as such, Wi-Fi is disrupting the conventions of mobile work. Service providers are often reluctant to admit this, but if Wi-Fi was removed from workers’ routines, mobile productivity would plummet. That’s because most data sent over a wireless connection is transmitted via Wi-Fi, not cellular networks. Yes, just about every mobile worker owns at least one 3G- or 4G-capable mobile device, but because Wi-Fi is fast, generally reliable and sometimes free, mobile workers often search first for a Wi-Fi signal, wherever they are. It’s only when they can’t get access to Wi-Fi or the available Wi-Fi is too expensive that these workers will opt for cellular connectivity.

One potential downside to the BYOD trend and productivity: when employers don’t subsidize Wi-Fi access on workers’ personal devices, mobile plan limitations may force users to decide whether to use their BYOD devices for personal or work purposes, which could limit productivity. In our previous report, 42 percent of mobile workers stated they limit their mobile data use due to restrictions in their monthly plans.

Other highlights from the Q2 2013 Mobile Workforce Report include:

�� Only 14 percent of mobile workers have never paid for Wi-Fi access. Sixty-two percent of workers have paid up to $20 for one-time use of Wi-Fi. Twenty-four percent of workers have paid $30 or more for

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mobile workers. Survey respondents reported paying high Wi-Fi day-pass rates, particularly at hotels. While Wi-Fi was characterized overall as a reliable connectivity option, and many prefer the greater bandwidth and speeds of Wi-Fi over 3G/4G, some workers continue to want it to be more pervasive. Forty-one percent of workers said lack of Wi-Fi affects their productivity at least 10 percent of the day. Eighteen percent said they are interrupted by lack of Wi-Fi at least 25 percent of their day.

Workers want more assurance that Wi-Fi will be available and reasonably priced when and where they need to work. When those issues are addressed, mobile productivity soars. Minimizing those barriers requires analysis of mobility trends and the ways business users work on-the-go.

IntroductionMost mobile workers probably can’t imagine a

working day without Wi-Fi. Nearly half of mobile workers average one to two days per week working remotely. During that time, they may work out of their homes, hotels or coffee shops, or on airplanes or public transportation. In these locations, Wi-Fi is generally the most cost-effective and sometimes the only method to get online to work, especially when using cloud applications.

Cellular networks also depend on Wi-Fi. Telcos that can’t keep pace with the snowballing demand for mobile data are developing technologies and signing deals to offload that traffic to Wi-Fi. That’s true even with the rollout of fast 4G/LTE networks. Wi-Fi’s role is rarely publicized, but in the end, all mobile technologies rely on Wi-Fi.

Wi-Fi has its own challenges, of course, such as availability, price and ease of use. Our research shows that Wi-Fi’s cost and accessibility still impede some

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The High Cost of Temporary Wi-Fi

Pricey Wi-Fi is one of the greatest annoyances of remote work. Away from home and desperate to check e-mail, conduct online research and access cloud-hosted files and applications, workers will resort to paying inflated Wi-Fi fees.

Almost all mobile workers have personal experience with costly Wi-Fi. Eighty-six percent of iPass respondents said they had paid at least $10 to access Wi-Fi for a short period of time, such as purchasing a day-pass.

The most frequently reported Wi-Fi price was $20, but plenty of respondents encountered higher fees. Twenty-four percent of workers said they had paid at least $30 for one-time Wi-Fi. Some workers had even paid $50 or more for temporary Wi-Fi access. That’s more than many monthly home broadband bills.

27%

35%

15%

6%

2% 1%

14%

$10/€8/£6

$20/€15/£13

$30/€23/£19

$40/€30/£25

$50/€38/£31

More than $50/€38/£31

Nothing

Figure 1: What is the most you have paid for Wi-Fi access at one time? A day-pass, for example.

There were some regional variations. Short-term Wi-Fi pricing appears to be highest in Europe. Thirty-four percent of European workers said they had paid $30 or more for Wi-Fi access. Only 27 percent of Asia Pacific workers and 16 percent of North American workers said the same. North American respondents said most of their one-time Wi-Fi fees were $20 or less.

Asia Pacific Europe North America

$10/€8/£6 27.0% 23.5% 27.6%

$20/€15/£13 27.9% 30.8% 40.9%

$30/€23/£19 19.7% 21.0% 9.7%

$40/€30/£25 1.6% 11.4% 3.3%

$50/€38/£31 3.3% 0.9% 2.1%

More than $50/€38/£31 2.5% 0.7% 1.2%

Nothing 18.0% 11.7% 15.2%

Figure 2: What is the most you have paid for Wi-Fi access at one time? A day-pass, for example. (Detailed statistics.)

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Hotels and airports were the main perpetrators of excessive Wi-Fi fees. Workers who paid more than $20 for one-time Wi-Fi were most likely to have accessed that pricey Wi-Fi at hotels, followed by airports, airplanes and convention centers. In these venues, workers are a captive audience. A lack of options forces them to comply with whatever Wi-Fi systems are in place.

Places such as coffee shops and restaurants that use Wi-Fi as a perk to attract customers were less likely to charge exorbitant access fees. Commuter trains, which often offer Wi-Fi for free, were also less likely to overcharge for Wi-Fi.

0%  

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50%  

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Hotel Airport Airplane Convention Center

Coffee Shop Restaurant Commuter Train

Figure 3: If you paid more than $20, where did you obtain Wi-Fi access? (Select all that apply.)

Searching for Wi-Fi on the Road Mobile workers pay these outlandish fees because they need to be effective employees no matter where they are. A detailed look at the mobile worker lifestyle points to their productivity struggles.

Mobile workers consistently work longer hours than their peers. Roughly half (51 percent) of mobile workers work 50 or more hours per week, while 16 percent work 60 or more hours per week. Mobile workers’ weekly hours have dipped slightly over the past two years, but remained relatively constant. In this latest Mobile Workforce Report, respondents’ average work week was 48.3 hours. In 2011, it was 49.8 hours and in 2012 it was 49.7 hours.

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2% 3%

21%

23% 25%

10%

9%

7%

Less than 35 hours a week

35 hours a week

40 hours a week

45 hours a week

50 hours a week

55 hours a week

60 hours a week

More than 60 hours a week

Figure 4: How many hours on average do you typically work a week?

On average, North American mobile workers work more hours (59 percent work 50+ hours per week) than their peers in Asia Pacific (48 percent) or Europe (41 percent). Even with regional differences, it’s clear that most mobile workers around the world work more than a typical 40-hour week.

Figure 5: How many hours on average do you typically work each week?

Mobile workers, by definition, frequently work outside their offices. Nearly half (49 percent) of mobile workers spend one to two days per week away from the office, and it is not unusual for a mobile worker to spend more time away from the office than in it. More than one in four mobile workers (28 percent) work away from the office

4.7% 9.0% 4.7% 5.6%

54.3%   42.6%  35.9%  

43.5%  

41.0% 48.4%

59.3% 51.0%

0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

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Europe   Asia  Pacific   North  America   All  

50  or  greater  

40–49  hours  

Under  40  

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two or more days per week. And 11 percent of mobile workers said they work away from the office for some portion of every day.

12%

49%

14%

7%

7%

11%

Never

1–2 days

2–3 days

3–4 days

4–5 days

Everyday

Figure 6: How many days a week on average do you work away from the office?

Mobile workers also travel often for business. Most mobile workers (62 percent) take one to two business trips per month. Nearly one in four workers (23 percent) travel at least three times each month for work purposes.

European mobile workers traveled the most. Twenty-nine percent of European respondents reported taking business trips at least three times per month. Only 24 percent of Asia Pacific workers and 19 percent of North American workers traveled that often.

Figure 7: How often do you travel for business?

51.6% 63.9% 66.8% 61.9%

19.1%  11.8%  

14.3%  15.6%  

8.6% 10.9%

8.9% 8.7% 6.0%

5.0% 3.8%

4.5% 14.8%

8.4% 6.2% 9.3%

0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

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Europe   Asia  Pacific   North  America   All  

More  than  5  Bmes  per  month  

4–5  Bmes  per  month  

3–4  Bmes  per  month  

2–3  Bmes  per  month  

1–2  Bmes  per  month  

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Mobile workers spend their remote work time in a range of places. The most likely locations are their homes or some type of office, but three out of four workers also work remotely from hotels. More than 40 percent of mobile workers report working from airplanes and coffee shops. Additionally, 29 percent of mobile workers said they work on public transportation, such as trains, buses and subways.

Figure 8: Do you work remotely at the following locations?

The Productivity Struggle Clearly, mobile workers try to work from wherever they are. However, not all of these remote work locations are conducive to work. Mobile workers are confident of their at-home and in-office productivity. A clear majority of workers felt “more productive” rather than “less productive” in those locations.

These same workers, however, lose their efficiency when working in hotels, in coffee shops, on airplanes or on public transportation. Less than half (48 percent) of mobile workers felt “more productive” when working in a hotel. This finding is concerning considering hotels should be equipped with all the basic work essentials such as Internet connectivity, desks, adequate lighting and the like. In terms of productivity, coffee shops, airplanes and public transportation were rated even worse as remote work venues. More than 70 percent of mobile workers described themselves as “less productive” in these places.

92.7% 88.8%

74.6%

43.5% 40.7% 28.6%

7.3%   11.2%  25.4%  

56.5%   59.3%  71.4%  

0%  

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40%  

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60%  

70%  

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At home In the office In a hotel On an airplane At a coffee shop On public transportation

No/Rarely  

Yes  

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81.6% 78.5%

48.3%

29.4% 23.2%

15.1%

18.4%   21.5%  

51.7%  

70.6%   76.8%  84.9%  

0%  

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30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

At home In the office In a hotel At a coffee shop On an airplane On public transportation

Less  Produc7ve  

More  Produc7ve  

Figure 9: If yes, how productive are you?

There are countless reasons that make coffee shops and public transit less than ideal workspaces, such as environmental noise and lack of personal space. Some mobile worker frustration likely also stems from connectivity problems.

Most mobile workers spend the majority of their business days within range of a Wi-Fi hotspot. But 41 percent of workers said lack of wireless coverage renders them unproductive at least 10 percent of their workday. The responses show that Wi-Fi is generally a reliable technology, but access is still not universal.

59.2% 22.7%

14.0%

2.4% 1.8%

Less than 10 percent of the day

10 percent of the day

25 percent of the day

50 percent of the day

More than 50 percent

Figure 10: How many hours in a business day are you unproductive due to a Wi-Fi dead zone (no wireless coverage)?

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Mobile workers try to counteract the unpredictable nature of Wi-Fi access by researching Wi-Fi availability before they leave their homes or offices. Seventy-one percent of workers said they do such research before embarking on trips.

This was particularly true for Asia Pacific workers, 77 percent of whom report researching Wi-Fi availability. In Europe, 72 percent of workers do the same and in North America, 67 percent of workers inquire about Wi-Fi access in advance.

Figure 11: How often do you research Wi-Fi hotspot availability before you travel?

Mobile workers undertook this research even though the great majority (85 percent) of them said they assume Wi-Fi will be available to them while traveling. Wi-Fi, it seems, is such an important productivity tool that workers are unwilling to leave access up to chance.

Workers reported several methods for researching Wi-Fi availability. Most (67 percent) look for Wi-Fi hotspots via

a hotel, café, retailer or restaurant website. One in three workers (33 percent) use a dedicated hotspot locator service, such as the iPass Hotspot Finder or other Wi-Fi directories.

22.8% 28.4% 33.3% 29.4%

38.2%  35.7%  

43.6%  39.1%  

39.0% 35.9% 23.1%

31.6%

0%  

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Asia  Pacific   Europe   North  America   All  

OAen  

Seldom  

Never  

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62%

4%

24%

1% 9%

Through a hotel website

Through a local café, retailer or restaurant website

Through a service such as iPass Hotspot Finder

Other hotspot directories

Through another Wi-Fi finder application (not listed above)

Figure 12: If you research Wi-Fi hotspot availability before you travel, how do you research it?

Wi-Fi availability appears to be a topic of increasing concern for mobile workers. This year, 10 percent more respondents expressed interest in researching hotspot locations compared to last year. In the iPass Q2 2012 Mobile Worker Report1, 61 percent of respondents said they researched Wi-Fi availability before they traveled, while this year it was 71 percent.

Wi-Fi subscription services are one way to resolve this productivity struggle. Such services offer subscribers access to hundreds of thousands of hotspots around the world in venues including hotels, convention centers, airports and airplanes (via in-flight Wi-Fi).

Mobile workers recognize the value of Wi-Fi plans. Seventy percent of mobile workers said they are willing to pay for a monthly, global Wi-Fi pass. Asia Pacific workers (80 percent) expressed the most enthusiasm for a Wi-Fi pass, followed by European workers (70 percent) and North American workers (67 percent).

1Mobile Workforce Survey Results, iPass, Q2 2012

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30.3% 32.7% 29.8% 19.8%

69.7%   67.2%   70.2%  80.1%  

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All North America Europe Asian Pacific

Yes  

No  

Figure 13: Would you consider paying for a monthly, global Wi-Fi pass?

BYOD Supports Wi-Fi To fit mobile workers’ needs, Wi-Fi subscriptions must take into account the continuing trend of BYOD. In this latest report, 70 percent of mobile workers said they are allowed to use their personal mobile devices for work.

BYOD acceptance has long varied by region, and this remains true. More North American workers (75 percent) can BYOD than Asia Pacific workers (71 percent) or European workers (66 percent). The trend is clear however—no matter where they live, the majority of workers now have permission to bring their own device(s) to work.

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25.4% 29.5% 34.0% 29.7%

74.6%   70.5%   66.0%   70.3%  

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North America Asia Pacific Europe All

Yes  

No  

Figure 14: Does your company allow you to “Bring Your Own Device” (BYOD)—i.e., use your personal mobile device(s) for work?

BYOD isn’t everywhere yet, but workers care about it. It can even sway their employment choices. Thirty-five percent of workers said a company’s BYOD policy could influence them to take or pass up a job.

13%

11%

8%

3% 65%

10 percent

25 percent

50 percent

100 percent

Doesn't influence decision

Figure 15: How much does a company allowing BYOD influence your decision to work there?

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BYOD tends to unleash a ripple effect throughout the enterprise. It can affect the way Wi-Fi costs are handled. If employees are choosing their own mobile devices, are they also paying for their mobile service? If so, are they paying those costs in full or receiving subsidies from their employers?

Enterprises often pay employees’ Wi-Fi, even with BYOD in place. Nearly half (48 percent) of mobile workers who have permission to BYOD said they already expense Wi-Fi costs from those personal devices. North American workers were most likely (49 percent) to expense these BYOD Wi-Fi costs, followed by Asia Pacific workers (48 percent) and European workers (46 percent).

54.5% 52.9% 51.0% 52.1%

45.5%   47.5%   49.0%   47.9%  

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Europe Asia Pacific North America All

Yes  

No  

Figure 16: Do you/would you expense your Wi-Fi costs from your personal (BYOD) device?

This Wi-Fi activity is occurring on a range of BYOD devices from smartphones to tablets to laptops. Smartphone and tablet capabilities keep increasing, but mobile workers haven’t yet traded in their laptops. Respondents to this latest Mobile Workforce Report indicated that they use laptops for longer Wi-Fi access periods and tablets and smartphones for shorter periods of time. Workers that actively used Wi-Fi for more than eight hours a day are most likely to do so on a laptop.

Interestingly, smartphones ranked second to laptops for lengthy Wi-Fi sessions, and tablets third. While workers that briefly accessed Wi-Fi for less than two hours at a time are most likely to do so on a tablet rather than on a smartphone or a laptop.

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17.0%   12.0%   16.1%  

11.9%  7.9%  

18.9%  

13.9%  

11.9%  

21.3%  

24.2%

24.8%

21.7%

27.3%  

24.6%  

17.9%  

5.7% 18.7%

4.1%

0%  

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Smartphone   Tablet   Laptop  

None  of  the  >me  

Less  than  2  hours  

2–4  hours  

4–8  hours  

More  than  8  hours  

All  of  the  >me  

Figure 17: How often are you actively using Wi-Fi on any given day?

These usage patterns show that laptops are still the go-to device for workers when doing heavy processing. Smartphones are workers’ most versatile tools: good for short, frequent Wi-Fi sessions and sufficient for longer usage. Tablets are gaining ground as enterprise devices, but have yet to surpass smartphones in usage, despite the benefits afforded by their larger screens.

Portability probably influences how workers utilize the different devices. Apple’s MacBook Air and some Microsoft Windows-based Ultrabooks weigh little more than two pounds, but laptops are still more likely to be tethered to a desk than tablets or smartphones. Smartphones are getting bigger (e.g., Samsung’s Galaxy Note) and tablets are getting smaller (e.g., iPad mini), but workers still use smartphones and tablets differently.

iPhone, iPad Still Top Mobile Work DevicesBYOD has revolutionized choice in work devices but mobile workers continue to favor the iPhone and iPad when it comes to smartphones and tablets. The majority (61 percent) of workers said they would choose the iPhone if they could use only one smartphone.

The responses may reflect some regional preferences. iPhone partiality was strongest in North America where 67 percent of workers selected the Apple handset over Android, BlackBerry or Microsoft Windows smartphones. In comparison, Asia Pacific and European workers were less likely to name the iPhone (59 percent and 58 percent, respectively) and more likely to choose an Android phone or a Windows phone.

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59

.3%

58

.2%

67.1%

61.1%

21.1%

19.0

%

16.9

%

19.7%

12.2%

14.1%

11.1%

12.0%

3.3%

4.0

%

3.3%

3.5%

1.6%  

2.8%  

0.8%  

1.9%  

2.5%

1.9%

0.8

%

1.8%

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50.0%  

60.0%  

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Asia  Pacific   Europe   North  America   All  

iPhone  

Samsung  Galaxy  (Android  OS)  

Other  Android  OS  Phone  

Blackberry  

MicrosoN  Windows  

Other  

Figure 18: If you were to use one smartphone, what would it be?

In other signs of possible regional preference, Asia Pacific workers showed the most support for Samsung’s Galaxy phone. European workers were the most enthusiastic about non-Samsung Android phones, BlackBerrys and Windows Phones. Their choices may reflect preference for smartphone makers with European roots or offices such as Nokia or Sony. Their selections could also indicate their IT managers’ predilections. European companies are less likely than North American and Asia Pacific companies to allow BYOD.

Looking at smartphones by mobile operating system, Apple’s iOS attracted the most mobile worker votes. Android was second with 32 percent, followed by BlackBerry (4 percent) and Windows Phone (2 percent).

Apple is still the top choice in tablets, too. More than half (53 percent) of mobile workers currently own an iPad.

The iPad is more than four times as popular as Samsung’s Galaxy Tab, which was next in ownership among respondents. The iPad mini, Google’s Nexus 7 tablet and various Windows 8/RT tablets followed the iPad and Galaxy Tab in popularity.

When purchase intention rather than ownership is measured, the tablet rankings shift. More mobile workers plan to buy Apple’s iPad mini in the next six months than any other tablet. The full-size iPad comes next, then Windows tablets.

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Figure 19: Do you currently own or intend to receive or purchase any of the following tablets in the next six months?

Mobile workers appear to be following through on their interest in iOS and Windows tablets. Between Q1 and Q2 2013, mobile worker ownership of iPads, iPad minis and Windows tablets increased from 50 to 53 percent, seven to nine percent and four to six percent, respectively. During that same period, ownership of Samsung tablets declined from 16 percent of mobile workers to 13 percent. The numbers show iOS has enjoyed healthy growth among mobile workers over the past few months. The still relatively new category of Windows tablets has gotten off to a decent start as well.

50.2% 53.2%

16.4%  13.0%  

7.2%   8.9%  

3.5%   5.5%  0.0%  

10.0%  

20.0%  

30.0%  

40.0%  

50.0%  

60.0%  

Q!  2013   Q2  2013  

iPad  

Samsung  Galaxy  Note/Tab  (Anroid  OS)  

iPad  Mini  

Windows  8/RT  Tablet  

Figure 20: Do you currently own or intend to receive or purchase any of the following tablets in the next six months? (Change over time comparison.)

15.8% 21.5%

10.2% 7.8% 5.6% 12.2%

53.2%  

8.9%  

13.0%  6.4%   9.2%  

5.5%  

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iPad iPad Mini Samsung Galaxy Note/Tab (Android

OS)

Google Nexus Tablet (Android

OSO)

Other Android OS Tablet

Windows 8/RT Tablet

Currently  own  

Intend  to  purchase  in  next  six  monthe  

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Conclusion Wi-Fi is disrupting the conventions of mobile work. BYOD has introduced device choice to the enterprise, while network choice is already being revolutionized. Mobile workers who rely solely on cellular connectivity are stymied by data caps, overage penalties and erratic indoor service. Wi-Fi offers speed, capacity and common global standards, often at a cost-effective price.

For most mobile workers, there is no greater productivity boost than a strong Wi-Fi signal. The key is making Wi-Fi accessible and inexpensive in all the places mobile workers frequent, from hotels and convention centers to airports and even airplanes. Since mobile workers travel often, Wi-Fi accessibility needs to be global.

Mobile employees who work remotely tell iPass that they are only confident of their productivity when at home

or in some type of office. Productivity drops dramatically when employees are working where Wi-Fi access isn’t readily accessible or it’s overly expensive. Given mobile workers’ demanding travel schedules, it’s safe to assume workers’ productivity suffers multiple days per week due to these stresses.

A reliable Wi-Fi plan is one remedy, and it is not difficult to implement. Seventy percent of mobile workers already have the freedom to choose their own mobile work devices. Fifty-five percent of BYOD workers already expense their mobile Wi-Fi costs. The majority (70 percent) of mobile workers are willing to pay for a monthly, global Wi-Fi pass.

Wi-Fi is the future of mobile data. The sooner we implement this future, the sooner mobile workers will benefit.

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Survey Methodology This quarter’s iPass Mobile Workforce Report is based on information obtained from 1,148 responses to an iPass survey of mobile workers. Survey respondents were asked about their productivity, efficiency, work habits and other mobility experiences. The survey also looked at smartphone usage, tablet trends and how the mobile work lifestyle was affecting respondents.

This survey was conducted between between March 28, 2013 and April 19, 2013, and represented employees across multiple age groups and geographies. Forty-three percent of respondents were from North America, 38 percent from Europe and 11 percent from the Asia Pacific region. Responses were examined in total, as well as in three cross sections: by region, by age and by male–female split. Where appropriate, relevant observations were compared to previous iPass surveys to obtain growth rates and relative responses.

11% 1%

38%

1% 0%

43%

6%

Asia Pacific

Africa

Europe

South America

Central America

North America

Middle East

Other area (please specify)

Figure 21. Location breakdown of iPass survey respondents.

iPass Mobile Employee Definition: Any worker using any mobile device (including laptop, smartphone, cellphone or tablet) who accesses networks for work purposes.

To learn more about worldwide mobility trends, read the iPass 2013 Mobile Enterprise Report.

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About iPassEnterprises can’t afford to have unproductive business travelers—there is a pressing need for a global Wi-Fi network and trusted connectivity platform. Only iPass can make you globally mobile, with the world’s largest

commercial Wi-Fi network, including far more hotels, airports, and business venues than any other network. iPass reduces the cost of mobility and improves user productivity. Founded in 1996 and headquartered in Redwood Shores, CA, iPass (NASDAQ: IPAS) is setting

the world on Wi-Fi. On your smartphone, tablet or laptop, you get more network with less work virtually anywhere you roam. Learn more: www.iPass.com or on Smarter Connections, the iPass blog.

The iPass Q2 2013 Mobile Workforce Report © Copyright 2013 iPass Inc. All rights reserved. iPass and the iPass logo are registered trademarks of iPass Inc. All other company and

product names may be trademarks of their respective companies. While every effort is made to ensure the information given is accurate, iPass does not accept liability for any errors

or mistakes which may arise. Specifications and other information in this document may be subject to change without notice.

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