IP 2050 Phone Installation - Ryerson University€¦ · 350 Victoria St., Toronto Page 1 IP 2050...

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99

350 Victoria St., Toronto

IP 2050 Phone Installation

IP 2050 Phone InstallationThe IP 2050 for Windows transforms your PC

into a desktop IP phone. You can setup your

home PC or laptop to work as your Ryerson

phone. Before you can start communicating

you need:

Your department Dean, Chair, Director

or direct supervisor/manager to email

the CCS Help desk at [email protected]

approving access to this option.

To contact the CCS Help desk, upon

email approval, to request a Terminal

Number (TN) for the IP 2050 phone. e.g.

156 00 00 11.

A microphone attached to your PC or a

USB headset with microphone. CCS

recommends using a USB headset with

microphone, which can be purchased by

your department.

RU-VPN2 installed on your PC, before

the IP 2050 phone can operate.

To request an RU-VPN2 ID complete the RU-

VPN2 Account Request form. You can get

instructions and download the RU-VPN2

software from the same web page.

Before leaving Ryerson, if you are

planning to use the IP 2050 Phone from

home, make sure that you DO NOT

forward your physical phone.

Quick Access:

Installation

Setup IP Softphone 2050

Using the IP 2050 Phone

Tips on Using the IP Phone

Installation

1. Close all programs before continuing.

https://ccs3.cf.ryerson.ca/ccsforms/ruvpn/

https://ccs3.cf.ryerson.ca/ccsforms/ruvpn/

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



2. At the Connect to ai-apps.ryerson.ca screen, type in your my.ryerson username and password.

3. At the File Download screen, click Run.

4. If you get a Publisher could not be verified screen, click Run.

5. At the Choose Setup Language screen, click OK for English (United States).

6. Wait while the software is preparing to install.

7. At the Nortel IP Softphone 2050 –InstallShield Wizard, welcome screen, follow the install Wizard prompts. Click Next to continue.

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



8. At the License Agreement screen, select I accept the terms in the license agreement then click Next.

9. At the Setup Type screen, select Complete and click Next.

10. For the default destination folder, keep the default path and click Next.

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



11. Click Next for Language as English (United States).

12.

Click the checkboxes for Add IP Softphone 2050 icon to the desktop and Add IP Softphone 2050 icon to the Quick Launch toolbar, then click Next.

13. At the Ready to Install the Program screen, click Install to continue. Wait while the software is being installed on your PC.

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



14. When the installation is complete, click Finish.

The install provides an IP Softphone 2050 icon on your desktop.

Setup IP Softphone 2050

1. Double-click the icon.

2. If you get a Windows Security Alert asking if you want to keep blocking the program, click on Unblock.

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



3. Review the operating instructions displayed on the Quick Start screen and click OK to continue.

4. Click on File then Settings.

5. Select Server and complete the following:

a. Uncheck the Automatic (DHCP) checkbox

b. In the IP field enter IP address 172.17.2.31.

c. For Type click on the drop down arrow and select CS 1000M.

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



Click OK to continue.

6. If prompted to save the changes just made, click Yes.

Using the IP 2050 Phone

1. First activate your RU-VPN2 connection. Double click the RU-VPN2 icon on the desktop. A new icon will display in the taskbar at the bottom of your screen. Note: If RU-VPN2 is not installed, please check the information at the start of this document.

2. Double click the RU-VPN2 icon from your taskbar.

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



3. At the OpenVPN2 window, you will be prompted for your password. This is the password that was provided by the CCS Help desk. Type in your password and click OK.

4. Once you are connected the RU-VPN2 icon will turn green and you will see a message "Client is now connected".

5. Double-click the 2050 icon on the desktop.

6. When prompted for system number, Node, enter 5630 and the terminal number, TN, provided by the CCS Help Desk.

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



7. If you purchased a USB headset and microphone, plug in the headset now.

8. Click on File then Settings.

9. Select Sound Devices. Click the drop down arrow beside microphone and select the USB Headset in the drop down menu. Click OK to continue.

Tips on Using the IP Phone

To get a dial tone

Click your extension number

or

Click the button beside your extension number

To dial the phone number

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



Use the number pad on the IP Softphone 2050, with the mouse

or

Use your keyboard numbers as on a regular phone

Remember to dial 9 for external calls, as if you were at Ryerson.

To end a call press the orange handset button

or

Press ESC on your keyboard.

To answer a call

press the green speaker or headset button

or

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



Click on the IP Phone window, to make it active, and press Enter on your keyboard.

Accessing your Voicemail

The message waiting indicator displays as a red light at the top right corner of the window.

To access your Voicemail you can click Hotline, the button beside Hotline or dial 5244 and then

follow the system prompts.

To forward your phone to voicemail.

Click Forward or the button below Forward then type 5244 (For the Ryerson voicemail system). Press Forward a second time.

The display will show CFWD.

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

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To remove the call forward, click Forward or the button below Forward.

Exiting the program

1. Note: Remember to remove the forward, if you are finished using the IP Softphone and are planning to return to Ryerson to use your physical phone.

To exit the IP Softphone. Click File then Exit.

CCS Help Desk

416.979.5000 ext. 6806

[email protected]

CCS Reception

LIB-B99



2. When you are finished with the RU-VPN2 you can disconnect by right clicking on the green icon on your taskbar. Click Disconnect.

3.

You will receive a message saying "Network cable is Unplugged". This will end your connection to RU-VPN2.

IP 2050 Phone Installation - Ryerson University€¦ · 350 Victoria St., Toronto Page 1 IP 2050...

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