IP Phone Manual

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Nortel Communication Server 1000

IP Phone 2004User Guide

Title page


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Revision history

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Revision history

May 2007Standard 01.04. This document is issued to support

Communication Server 1000 Release 5.0. This document

contains information previously contained in the following legacy

document, now retired: IP Phone 2004 User Guide

(NN-10300-052). This document contains updated content based

on CR Q01130629-01. See Answering a call on page 63.

July 2006

Standard 8.00. This document is up-issued to support

Nortel Communication Server 1000 Release 4.5. Document

number was corrected (from NN-10300-052 to NN10300-052).

June 2006

Standard 7.00. This document is up-issued to supportNortel Communication Server 1000 Release 4.5. Secure

communications section added to document support for SRTP

with Preshared keys. Logos and copyright data were updated.

Document feedback link added to back page.

August 2005

Standard 6.00. This document is up-issued to support Nortel

Communication Server 1000 4.5.

February 2005

Standard 5.00. This document is up-issued to support the 8.x

Firmware Upgrade for IP Phones.

September 2004


Nortel Networks Communication Server 1000 4.0.


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Revision history

4

October 2003


Succession 3.0 Software and the Net6 Transformation Gateway

feature.

November 2002

Standard 2.00. This document is up-issued to support Meridian 1

Release 25.40 and CSE 1000 Release 2.0.

June 2001

Standard 1.00.


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Contents

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Contents

About the Nortel IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . 11

IP Phone 2004 models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Managing your Station Control Password . . . . . . . . . . . . 20

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Entering text using the telephone dialpad . . . . . . . . . . . . . . . 23

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 25

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Connecting the telephone components . . . . . . . . . . . . . . . . . 25

Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 27

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 30

Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Selecting Date and Time format . . . . . . . . . . . . . . . . . . . . 31

Enabling On-Hook Default Path . . . . . . . . . . . . . . . . . . . . 32

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 33

Enabling and disabling Call timer . . . . . . . . . . . . . . . . . . . 33

Using Display Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 34

Choosing Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . 35

Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35


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Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 36

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 38

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 39

Configuring New Call indication . . . . . . . . . . . . . . . . . . . . 40

Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 41

Configuring Area Code Setup . . . . . . . . . . . . . . . . . . . . . 42

Configuring Name Display format . . . . . . . . . . . . . . . . . . . . . . 44

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 50

Making a call using Corporate Directory . . . . . . . . . . . . . 50

Making a call using Personal Directory . . . . . . . . . . . . . . 52

Making a call using the Callers List . . . . . . . . . . . . . . . . . 52

Making a call using Redial List . . . . . . . . . . . . . . . . . . . . . 54

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61


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Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 66

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 70

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Talking with more than one person . . . . . . . . . . . . . . . . . . 82

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Setting up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using the Conferee Selectable Display

and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 88

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88


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Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Call Page Connect to make an announcement . . . . . . 90

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 91

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 92

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . 96

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Additional telephone features . . . . . . . . . . . . . . . . . . . . . . 102

Using Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Using Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 109

Using Virtual Office on your remote telephone . . . . . . . 111

Using Virtual Office on your office telephone . . . . . . . . . 112

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 113

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 114

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 118

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 119

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 120

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 120

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 122


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Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using Display Room Status . . . . . . . . . . . . . . . . . . . . . . . . . 124

Accessing External Server Applications . . . . . . . . . . . . . 127

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 128

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 129

Regulatory and safety information . . . . . . . . . . . . . . . . . . 131

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 133

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143


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About the Nortel IP Phone 2004

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The Nortel IP Phone 2004 brings voice and data to the desktop byconnecting directly to a Local Area Network (LAN) through an Ethernet

connection.

Note 1:All features are not available on all telephones. Consult your

system administrator to verify which features are available for your

use.

Note 2:In this guide, programmable line (DN) and feature key labelsappear beside the key, and context-sensitive soft key labels appear

directly above the key. Figure 1 shows key labels.

Figure 1: Programmable line (DN) and feature key andsoft key labels


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IP Phone 2004 models

There are three models of the IP Phone 2004, referred to as Phase 0,

Phase 1, and Phase 2. The higher level models have some features thatare not available on the lower level models. To determine the model of

your telephone, turn the telephone over and locate the label containing

the product code (NT code). The NT code identifies the model of your

telephone.

Note: xx or xxxx represents any valid character.

Basic features

The IP Phone 2004 supports the following features:

12 programmable feature keys: six (physical) user-defined feature

key labels and six lines or features accessed by pressing the Shift

key

four context-sensitive soft keys that provide access to a maximum of

10 features

For information about context-sensitive soft keys, see New in This

Release Communication Server 1000 Release 5.0(NN43001-115).

Note:All IP Phone 2004 phones are not configured to support soft

key functionality. Consult your system administrator for details about

the configuration of your telephone.

multifield LCD display screen

speaker for on-hook dialing or on-hook listening

Table 1: IP Phone 2004 model codes

Product code Model

NTEX00xx or NT7B10AACH Phase 0

NTDU82xx Phase 1

NTDU92xxxx Phase 2


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volume control bar for adjusting ringer, speaker, handset, and

headset volume

six specialized fixed keys:

Quit

Directory

Message (Inbox)

Outbox or Shift

Services

Expand to PC four call processing fixed keys:

Hold

Goodbye

Handsfree

Mute

shared LAN access with a PC

headset jack with On or Offkey

automatic network configuration

hearing-aid compatibility


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Telephone display

The LCD screen on the IP Phone 2004 has three display areas:

The upper display area is for user-defined feature key labels.

The middle display area is for single-line information such as caller

number, caller name, feature prompt strings, user-entered digits, date

and time (or call timer, if provisioned in the Telephone Options menu),

and telephone information.

The lower display area is for context-sensitive soft key labels.

Figure 2: IP Phone 2004 LCD display areas


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Figure 3: IP Phone 2004

Telephone controls

Note: Some IP Phone 2004 phones are equipped with optional key

caps. Text in parentheses indicates labels appearing on the key caps.

For example, (Services).

Use the Volume control bar to adjust the

volume of the ringer, handset, headset,

speaker, and the Handsfree feature. Press

the right side of the rocker bar to increase

volume and press the left side to decrease

volume.


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Use the PrimaryDirectory Number(DN)to

access a single line and activate on-hook

dialing.

Programmable line (DN) and feature keys

are extra DNs or feature keys used to access

additional features.

A steady LCD light beside a line(DN) key

indicates that the line is active. A flashingLCD indicates that the line is on hold.

A steady LCD light beside a feature key

indicates that the feature is active. A flashing

LCD indicates that the feature is being

programmed.

Use the Goodbye key to terminate an active

call.

Press the Hold key to put an active call on

hold. Press the line(DN)key beside the

flashingLEDindicator to return to the calleron hold.

Press theMessage (Inbox) key to access

your voice mailbox.

Use the Navigation keys to scroll through

menus and lists appearing on the LCD

display screen.

(Goodbye)

(Hold)

(Msg/Inbox)


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Press the Services key and use the

navigation keys to access the following

items:

Telephone Options:

Volume adjustment

Contrast adjustment

Language

Date and Time

On-hook default path

Live dialpad

Call timer

Display diagnostics

Local dialpad tone

Ring type Change feature key label

Set information

Password admin:

Station control password

Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

Test Local Mode and Resume Local

Mode (if Media Gateway 1000B is

configured)

Note 1: Press the Services key to exit

from any menu or menu item.

Note 2: The Password Admin menumany not be available on your

IP Phone 2004. Consult your system

administrator.

(Services)


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Press the Headset key to answer a call

using the headset or to switch a call from the

handset or handsfree to the headset.

Press the Speakerkey to activate

handsfree. The speaker LED indicator lights

to indicate when handsfree is active.

Press the Outbox/Shift key to toggle

between two feature key pages and toaccess an additional six lines or features and

an additional 24 lines on the Nortel IP Phone

Key Expansion Module (KEM).

Press the Directory keyto access directory

services.

Press the Mutekey to listen to the receiving

party without transmitting. Press the Mute

key again to return to two-way conversation.

The Mute key applies to handsfree, handset,

and headset microphones. The Mute LED

indicator flashes if the Mute option is in use.

Press the Quit key to end an active

application. Pressing the Quit key does not

affect the status of calls currently on your

telephone.

(Shift)

(Directory)

(Mute)

(Quit)


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Call features and Flexible Feature CodesSystem administration is required for call features and Flexible Feature

Codes (FFCs). Contact your system administrator to configure these

features and codes on your telephone.

Context-sensitive soft keys (self-labeled)

are located below the LCD display screen.

The LCD label above the key changes based

on the active feature.

Note: If a triangle appears before a soft

key label, the feature is active.

Press the More.. soft key to access the next

layer of soft keys(self-labeled).

If a message is left for the user, the

Message Waiting Indicator (MWI) flashes.

Also, this indicator flashes to indicate an

incoming call when the telephone ringer is

on.

Use the Expand to PC key to access

external server applications.

Press the Copy key to copy entries to your

Personal Directory from other lists, such as

the Caller List, Redial List, and Corporate

Directory.

(Expand)


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The Call features and FFCs must be assigned to your telephone and

supported by system software.

Security features

This section describes the following features, which are designed to

enhance the security of your IP Phone 2004:

Using encrypted calling

Managing your Station Control Password

Using encrypted calling

Your IP Phone 2004 supports secure communication using Secure Real-

Time Protocol (SRTP) media encryption. If the feature is enabled, a

security icon (q) appears on the screen next to the dialed number when

your call is encrypted. Contact your system administrator to find out if this

feature is enabled on your telephone.

Managing your Station Control Password

Your Station Control Password (SCPW) enables the following security

features:

Electronic lock to prevent others from making calls from your

telephone.

Password-protected telephone features (for example, Personal

Directory, Redial List, and Callers List).

Your initial SCPW is defined by your system administrator. For detailed

information about your SCPW, contact your system administrator.

To change your SCPW:

(Services)

1. Press the Services key.


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Note: The default configuration for Password Protection is off.

2. Press the Up/Down keys to scroll and to

highlight Password Admin.

3. Press the Select soft key.

4. Use the dialpad to enter your password

at the prompt.

5. Press the Up/Down keys to scroll and to

highlight New Password.


7. Use the dialpad to enter the new

password.

8. Press the Select soft key to accept thenew password.

Note: If you have been locked out of

your IP Phone 2004, or have forgotten

your SPCW, contact your system

administrator.


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To turn Password Protection On or Off:

(Directory)

1. Press the Directory key.

2. Press the Up/Down navigationkeys to

scroll and to highlight Change

Protection Mode.

3. Use the dialpad to enter your password

(if Password Protection is enabled).

4. Press the Entersoft key.


scroll and highlight one of the following:

Enable Password Protection

Disable Password Protection

6. Choose one of the following soft keys:

Yes to accept the selection.

No to return to the Directory menu.

7. Press the Done soft key.

or


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Entering and editing text

23


You can enter and edit text on your IP Phone 2004 using the followingmethods in conjunction with each other:

Enter and edit text using the telephone dialpad

Edit text using the soft keys

Entering text using the telephone dialpad

You can use the dialpad to enter text when you use features such as

Personal Directory, Redial List and Callers List.

For example, if you want to enter the letter A, press the number2 key

once. If you want to enter the letter C, press the number2 key three

times.

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

You can use soft keys to edit text when you use features such as

Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and

select the desired entry from your Personal Directory.

To edit text:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to

perform.

4. If the key you want is not visible, press the More.. soft key to access

the next layer of soft keys.

5. Press the Up navigation key to access the symbols.


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6. Press the Left/Right navigation keys to move to a specific symbol.

7. Press the Choose soft key to select a symbol.

8. Press the Next soft key to submit your changes.

Table 2 describes the soft key editing functions on the IP Phone 2004.

Table 2: Editing soft key description

Soft key Description

Cancel Action is cancelled.

Choose Select a symbol.

Clear Clear the input field.

Case Switch the next character to either uppercase

or lowercase.

Delete Backspace one character.

Done/Select/Enter Meaning depends on application.

More Access additional soft keys.


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Connecting the components

25


Before you begin

Connecting the telephone components

1. Connect one end of the handset cord to the handset jack (identified

with a handset icon) on the back of the telephone. Connect the other

end to the jack on the handset.2. Choose one of the following connections:

a. For a telephone not sharing LAN access with a PC, connect one

end of the CAT5 line cable to the LAN Ethernet port located on

the back of the telephone (identified with a LAN icon). Plug the

other end of the CAT5 line cable into the IP network.

b. For a telephone sharing LAN access with a PC, connect one end

of the CAT5 line cable to the LAN Ethernet port located on theback of the telephone (identified with a LAN icon) and the other

end to the IP network. Insert a second CAT5 line cable into the

PC Ethernet port located on the back of the telephone (identified

with a PC icon) and the other end into the computer's Ethernet

port.

3. Contact your installation technician for the proper power option. This

telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel

provided for a secure power connection.

5. Secure the telephone footstand to the telephone base. Use the angle

grip on the top back of the telephone to change position.

CAUTION

Damage to Equipment

Do not plug the IP Phone 2004 into a regular

telephone jack. This results in severe damage

to the IP Phone. Consult your system

administrator to ensure that you plug yourtelephone into a 10/100BaseT Ethernet jack.


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Figure 4 shows connections on the IP Phone 2004.

Figure 4: IP Phone connections


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Configuring options

27

Configuring options

The IP Phone 2004 Services menu lists the following submenus:

The Telephone Options menu is used by your system administrator

to configure telephone preferences.

The Password Admin menu is used by your system administrator to

change the SCPW.

TheVirtual Office Login and Test Local Mode (for branch office)

menus are listed when an IP Phone 2004 Class of Service is

configured for Virtual Office and branch office. (For more informationsee page 109).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 2004 phones. Contact

your system administrator for information about what menus are

available on your telephone.

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

Adjusting the volume on page 29

Adjusting the display screen contrast on page 30

Selecting a Language on page 31 Selecting Date and Time format on page 31

Enabling On-Hook Default Path on page 32

Configuring Live Dialpad on page 33

Enabling and disabling Call timer on page 33

Using Display Diagnostics on page 34

Choosing Local Dialpad Tone on page 35

Choosing a Ring type on page 35

Changing feature key labels on page 36


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Configuring options

28

Viewing telephone information on page 38

Note: When an option has a sublist, an ellipsis (...) appears after the

option.

To use the Telephone Options menu:

1. Press the Services key.

2. Press the Up/Down navigation keys to

scroll and to highlight the Telephone

Options.


4. Press the Up/Down navigation keys

to scroll and to highlight an option

(for example, Language).

5. Press the Select soft key. The display

provides information required to adjust

your selection.

(Services)


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Adjusting the volume

To adjust the volume, press the Services key, select TelephoneOptions, and select Volume adjustment from the menu. Select

Ringer, Handset, Handsfree, Headset,orBuzzer.

To adjust the volume:

6. Choose one of the following:

Press the Selectsoft key to save

changes and return to theTelephone Options menu.

Press the Cancelsoft key to keep

existing configurations.


scroll and to highlight one of thefollowing:

Ringer

Handset listen

Handsfree listen

Headset listen

Buzzer


or


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30

Adjusting the display screen contrast

To adjust the LCD display screen contrast, press the Services key, selectTelephone Options, and select Contrast adjustment from the menu.

Note: If you have a Nortel IP Phone KEM attached to your telephone,

adjusting the telephones LCD display screen contrast also adjusts

the display screen contrast configuration for the IP Phone KEM.

To adjust the display screen contrast:

or

3. To increase or decrease the volume, do

one of the following:

Press the Down/Up soft keys.

Press the Up/Down navigation keys.


Press the Selectsoft key to save the

volume level and return to the

Telephone Options menu.



or

1. To increase or decrease the display

contrast level, choose one of the

following:

Press the Down/Up soft keys.

Press the Up/Down navigation keys.

Down Upor

or

Down Upor


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31

Selecting a Language

The display is available in multiple languages. To choose a language,press the Services key, select Telephone Options, and select

Language from the menu.

To select a Language:

Selecting Date and Time format

Several date and time formats are available. Formats are based on the

12-hour and 24-hour clocks. To select a date and time format, press the



changes and return to theTelephone Options menu.

Press the Cancel soft key to keep



scroll and to highlight the desiredlanguage (for example, German

[Deutsche]).

Note: Some languages may not be

installed on your IP phone. Contact your

system administrator for more

information on available languages.



desired language and return to the




or

or


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Configuring options

32

Services key, select Telephone Options, and choose Date/Time from

the menu.

To select the date and time:

Enabling On-Hook Default Path

The On-Hook Default Pathoption allows you to use a Headset or the

Handsfree feature to operate your IP Phone while it is on-hook.To enable

the on-hook default path feature, press the Services key, select

Telephone Options, and then select OnHook Default Path from the

menu.

To enable the On-Hook Default Path feature:


scroll and to highlight the desired format.

Sample formats appear on the upper-

right side of the display area.



format and return to the





highlight one of the following:

Handsfreeenable

Headsetenable

or


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33

Configuring Live Dialpad

Use Live Dialpad to dial a number using the telephone keypad without

having to pick up the handset, press the Handsfree key, or press the Line

(DN) key.

Note: Live Dialpad activates the primary DN key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad from the menu.

To configure Live Dialpad:

Enabling and disabling Call timer

The Call timer measures how long you are on each call. To enable or

disable the Call timer feature, press the Services key, select Telephone

Options, and select Call Timerfrom the menu.


Press the Selectsoft key.




highlight one of the following:

On

Off



configuration.



or

or


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34

To enable or disable the Call timer:

Using Display DiagnosticsThe Display Diagnostics option tests the display screen and indicator

lights on the telephone. To access the Display Diagnostics feature, press

the Services key, select Telephone Options, and select Display

Diagnostics from the menu.

To select Display Diagnostics:


To enable the call timer, press the

On soft key.

To disable the call timer, press the

Offsoft key.



configuration and return to the





scroll through the list to view display

capabilities.

2. Press the Cancelsoft key to return to

the Telephone Options menu.

or

or


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35

Choosing Local Dialpad Tone

The Local Dialpad Tone option produces dual-tone multifrequency

(DTMF) sounds, a single tone, or no sound after you press a key on the

dialpad. To choose a Local Dialpad Tone, press the Services key, selectTelephone Options, and select Local DialPad Tone from the menu.

To choose a Local Dialpad Tone:

Choosing a Ring type

The Ring type option configures the ring tone on the telephone. To

choose a ring type, press the Services key, select Telephone Options,

and select Ring type from the menu.


scroll and to highlight one of the

following dialpad tones: None to disable all tones.

Short Click to enable a single tone

for all keys.

DTMF to turn on a separate DTMF

tone for each key.

2. Choose one of the following: Press the Selectsoft key to save the

tone selection and return to the




or


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36

To select a Ring type:

Changing feature key labels

The Change feature key labels option renames the label that appears

next to each feature key or restores the default labels to the keys

(collectively or individually). To rename feature key labels, press the

Services key, select Telephone Options, and select Change feature

key labels from the menu.

Note: If a feature key is configured as an Autodial key, the label does

not change if the Autodial key configuration changes.


scroll and to highlight one of the ring

types.

2. Press the Play soft key to sample the

ring tone.



ring type and return to the


Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type. Press the Cancelsoft key to keep



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37

To rename the labels:

Restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and select Change feature key labels from the menu.

1. Press the Selectsoft key.

2. Press the featurekey that is being

changed.

Note: If you press a prime DN key, an

error message appears.

3. Enter the new information for the feature

key label. To enter special characters,

press the Up navigationkey. For

information about entering text, see

Entering text using the telephone

dialpad on page 23.


Press the Select soft key to save the

changes and return to the




1. Press the Selectsoft key.

or


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Configuring options

38

Viewing telephone information

The following telephone-specific information appears with the Set Info

option:

General Info

Set IP Info

Ethernet Info

Server Info

Location Info

Encryption Info

To view telephone information, press the Services key, selectTelephone Options, and select Set Info from the menu.

2. Use the Up/Down navigation keys to


following:

a. Restore all key labels

Press theYes soft key to change all

feature keys to default values.

b. Restore one key label

Press the Select soft key.

Press the feature key. Press theYes soft key to change the

selected feature key label to the

default value.

Note: When labels are changed to

default values, you cannot undo the

change. The label configurations must

be reentered.


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Configuring options

39

To view telephone information:

Configuring call log options

Use the call log option to configure the following preferences:

Configuring the Callers List log on page 39

Configuring New Call indication on page 40

Configuring Preferred Name Match on page 41

Configuring Area Code Setup on page 42

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only

unanswered calls. The default configuration is Log all calls. To log only

unanswered calls, press the Services key, select Telephone Options,

and select Call Log Option from the menu.

To log only unanswered calls:


scroll through the list to view telephone

information.

2. Press the Cancel soft key to return to

the Telephone Options menu.


scroll and to highlight the Log Mode

option.


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40

Configuring New Call indication

You can configure the IP Phone 2004 to display a message to indicate a

new incoming call was received. The default configuration is On. To

configure new call indication, press the Services key, select Telephone

Options, and select Call Log Option from the menu.

To configure New Call indication:



scroll and to highlight Log unanswered

calls.



configuration.



1. Press the Select soft key to selectIncoming Calls.


or


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Configuring options

41

Configuring Preferred Name Match

You can configure the IP Phone 2004 to display the name of the caller as

defined in your Personal Directory. The default configuration is Off. Toconfigure Preferred Name Match, press the Services key, select

Telephone Options, and select Call Log Option from the menu.

To configure Preferred Name Match:


scroll and to highlight New Call

Indication.




New call indication off

New call indication on



configuration.




scroll and to highlight Preferred NameMatch.

or


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Configuring options

42

Configuring Area Code Setup

Using the Area Code menu, a user can save up to 3 area codes. After an

incoming call arrives with an area code that matches one of the 3 stored

area codes, the incoming call number is reordered to display the

telephone number followed by the area code (as opposed to the area

code followed by the telephone number).

This reordering is also performed when you scroll through your Callers

List.

To configure the area code, press the Services key, select Telephone

Options, and select Call Log Option from the menu.

To configure default area codes (3 maximum):




Preferred name match on

Preferred name match off



configuration.




scroll and to highlight Area Code Setup.

or


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Configuring options

43

To edit the area code display:




following:

Area Code # 1

Area Code # 2

Area Code # 3


5. Use the dialpad to enter the number at

the prompt.



configuration.


the existing configurations.


scroll and to highlight Area Code Setup.

or


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Configuring options

44

Configuring Name Display format

You can configure the IP Phone 2004 to display the name of the incoming

calling party in the following formats:

first name, last name

last name, first name




following:

Area Code # 1

Area Code # 2

Area Code # 3


5. Use the dialpad to edit the number.



configuration.



or


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Configuring options

45

To configure the Name Display Format, press the Services key and

select Telephone Options.

To configure the Name Display Format:


scroll and to highlight Name Display

Format.




following:

first name, last name

last name, first name



configuration.



or


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Making a call

46

Making a call

This section describes features associated with making a call. You canmake a call from an IP Phone 2004:

Using off-hook dialing on page 46

Using on-hook dialing on page 47

Using Handsfree dialing on page 48

Using Live Dialpad on page 50

Using Predial on page 54

Using AutoDial on page 56

Using Ring Again on page 57

Using Redial on page 58

Using Speed Call on page 59

Using System Speed Call on page 60

Using Hot Line on page 61

Using Intercom calling on page 61

Using off-hook dialing

Use the off-hook dialing option to dial the number after you have lifted thehandset.

1. Lift the handset.

2. Dial the number.


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47

Using on-hook dialing

Use on-hook dialing to dial the number before lifting the handset.

or

3. To terminate the call, choose one of the

following:

Return the handset to the cradle.

Press the Goodbye key.

1. Leave the handset in the cradle.

2. Press the line (DN) key.

3. Dial the number when the dial tone

sounds.

4. After the called party answers, lift the

handset.


following:

Replace the handset into the cradle.


(Goodbye)

or

(Goodbye)


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Using Handsfree dialing

UseHandsfree dialing to use a built-in microphone and speaker or a

headset instead of the handset. While on an active call, you can switchbetween handset and handsfree mode.

To discontinue a Handsfree call:

To mute a Handsfree call:

1. Press the Handsfree key.

2. If a headset is connected, press theHeadset key.

3. Dial the number.


1. Press the Mute key. The LED indicator

flashes.

2. Press theMute key again to return to a

two-way handsfree conversation.

(Goodbye)

(Mute)

(Mute)


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49

To switch from Handsfree to Handsetmode:

To switch from Handset mode to Handsfree mode:

To use a Headset:

To switch from Handsfree to Headset:

Lift the handset.

1. Press the Handsfree key.

2. Replace the handset.

1. Connect the headset to the headset jackor the handset jack.

2. Press the Headset key.

1. Press the headset key.


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50

Using Live Dialpad

Use Live Dialpad to dial the number without having to lift the handset,

press the Handsfree key, or press the line (DN) key.

Using the Directory applications

You can make calls using the following Directory applications available on

your IP Phone 2004.

Making a call using Corporate Directory on page 50

Making a call using Personal Directory on page 52

Making a call using the Callers List on page 52

Making a call using Redial List on page 54

Making a call using Corporate Directory

The Corporate Directory feature provides an alphabetical list of entries

using last names. You can search by name, view additional information

1. Leave the handset in the cradle.

2. Dial the number.

3. After the called party answers, lift the

handset.


following:

Replace the handset into the cradle.



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Making a call

51

on each entry, and dial Corporate Directory numbers. To use Corporate

Directory, press the Directory key and select Corporate Directory.

To search for a specific number:

To scroll to a specific number:

1. When prompted, use the dialpad to enter

the desired name in the lastname/

firstname format.

2. Press the Search soft key to find the

desired name.

Note: The first match on the screen

appears when there is a successful

search.


Press the Dial soft key to dial theresulting number.

If there is no match to the search

query, start a new search or change

the information in the initial search.

Press the Cancel soft key to exit

without dialing.


scroll and to highlight a name in the

Corporate Directory.


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52

Making a call using Personal Directory

Using the Personal Directory feature, you can store a maximum of 100

entries consisting of names and numbers. To use the Personal Directory,press the Directory key and select Personal Directory. For more

information on how to configure and use Personal Directory, refer to

Using Personal Directory on page 102.

To use the Personal Directory:

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100

callers. After 100 callers have been stored, each additional caller

overwrites the oldest entry. To use the Callers List, press the Directorykey and select Callers List. For information about how to configure and

use Callers list, see Using Callers List on page 105.


Press the Dial soft key to dial the

resulting number.


without dialing.

1. Press the Up/Down navigationkeys toscroll and to highlight a name in the

Personal Directory.



resulting number.

Press the Cancel soft key to exitwithout dialing.

or

or


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Making a call

53

To use the Callers List:



Callers List.



resulting number.

Press the Cancel soft key to exitwithout dialing.

or


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54

Making a call using Redial List

The Redial List feature automatically stores a maximum of 20 previously

dialed telephone numbers. To use Redial List, press the Directory key

and select Redial List. For information about how to configure and useRedial list, see Using Redial List on page 107.

To use the Redial List:

Using Predial

Use the Predialfeature to enter, preview, and edit numbers before

dialing.

To use Predial:



Redial List.



resulting number.


without dialing.

1. Without selecting the line key, enter the

number to be dialed.

2. Press a line key to dial the number.

or


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Making a call

55

To edit a Predial number:

3. Lift the Handset after the called party

answers or, if in Handsfree mode, begin

to speak.

1. Use the dialpad to enter the number.


To erase all numbers, press the

Clearsoft key. Reenter the numbers

to be dialed.

To change numbers one at a time,

press the Delete soft key to

backspace. Reenter the number.

3. Press a line key to dial the number.

or


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56

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial

telephone numbers.

To store an AutoDial number:

To display an AutoDial number:

1. Without lifting the handset, press the

appropriate AutoDial key.

Note: The word AutoDial appears next

to the appropriate key on the displayscreen.

2. Using the dialpad, dial the telephone

number(including access code)to be

stored on the selected AutoDial key.

3. Press the AutoDial key a second time to

store the number on the selected key.

Note: After a number is stored, the word

AutoDial disappears, and the stored

number appears.

4. Assign a label to the key.

Note:After you assign the label, the

number disappears and only the label

appears on the screen next to the key.

1. Press the Display key.


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57

To use AutoDial:

Using Ring Again

Use the Ring Again feature if you receive a busy tone or if there is noanswer. Your IP Phone rings after the person you called becomes

available. Ring Again automatically redials the number.

To activate Ring Again:

2. Press an AutoDial key in the upper

display area to display the number

associated with that key.

1. Lift thehandset.

2. Press an AutoDial key in the upper

display area to dial the number

associated with that key.

1. Dial a number and receive a busy tone

or no answer.


Pressthe Ring Again soft key.

Enter the RingAgain Activate FFC.or


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Making a call

58

To call a Ring Again party when you receive notification:

To deactivate Ring Again before notification:

Using Redial

Use theLast Number Redial feature to automatically redial the last dialed

number.

To use Last Number Redial:

1. After receiving the notification ring, lift

the handset, or if you are using the

headset, go to Step 2.

2. Press the Ring Again soft key to

automatically dial the number.

Choose one of the following:

Press the RingAgain soft key a second

time.

Press the RingAgain Deactivate FFC.


1. To redial using the handset:

a. Lift the handset.

b. Press the line (DN) key.

or


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59

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a

one-, two-, or three-digit code to store, edit, and automatically dial

frequently called telephone numbers.

To store a Speed Call number:

To make a Speed Call:

2. To redial without lifting the handset,

press the line (DN) key twice (the last

number dialed is automatically redialed).

1. Press the Speed Call Controllersoft

key. The triangular icon flashes,

indicating programming mode.

2. At the prompt:

Enter a one-, two-, or three-digit

code (0-999).

If required, dial the access code.

Enter the telephone number

(internal, external, or long-distance

number).


key again to save the code and number.

The flashing icon turns off.



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Making a call

60

Using System Speed Call

Use the System Speed Callfeature to dial Speed Call codes that override

dialing restrictions placed on your telephone.

To make a System Speed Call:


key.

3. Dial the Speed Call code to


1. Lift thehandset.


Press the System Speed Call soft

key.

Press the System Speed Call

Controller (SScCtl) soft key.

3. Dialthe Speed Call code to


or


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61

Using Hot Line

Use the Hot Line feature to automatically dial a specific number.

To use Hot Line:

Using Intercom calling

Use the Intercom feature to call a member of your intercom group by

pressing the code assigned to each member.

To make an Intercom call:

Press Hot Line to automatically dial the

number.

1. Lift thehandset.

2. Press the Intercom key.

3. Dial the one- or two-digitcode for the

desired intercom group member.


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Making a call

62

To answer an Intercom call while on a line other than your Intercom

group line:

or

1. Choose one of the following keys:

Press the Hold key to put the current

call on hold.

Press the Goodbye key to end the

call.

2. Press the Intercom key and begin to

speak.

(Hold)

(Goodbye)


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Answering a call

63

Answering a call

Each incoming call causes the telephone to ring, the LCD indicatorbeside the line (DN) key to flash, and the Message Indicator lamp to flash.

Note: During an incoming call, if you have a feature key page

selected that does not contain the flashing DN line key, the display

will revert to the active feature key page. This enables you to answer

the call without having to press the shift key.

To answer a call:

Choose one of the following four options:

or

Lift thehandset.

or

Press the Handsfree button located onthe left side of the handset.

or

Press the line(DN) key beside the LCD

indicator as it flashes.

Press the Headset key if a headset is

connected to your telephone.


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While on an active call

64


You can use the following features during an active call:

Placing a call on hold on page 64

Transferring a call on page 65

Using Timed Reminder Recall on page 66

Using Attendant Recall on page 67

Using Call Park on page 67 Recording a Calling Party Number on page 70

Displaying incoming calls on page 70

Tracing a malicious call on page 71

Incoming calls on page 72

Placing a call on hold

Use the Hold feature when you are talking on one line and another call

arrives on a second line. To retain the original call, put it on hold and then

answer the second call.

To place a call on hold:

To retrieve a call on hold:

Press the Hold key. The LCD indicatorflashes beside the line on hold.

Note: IfAutomatic Holdis enabled, the

active call is automatically put on hold

when you answer the second call.

Press the line(DN) key beside the

flashing LCD indicator.

(Hold)


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65

Transferring a call

Use the Transferfeature to redirect a call to the appropriate person.

To use the Transfer feature to direct a call to a third party:

To return to the original call if the transfer is incomplete:

1. Press the Transfersoft key. The other

party is put on hold and a dial tone

sounds. The LCD indicator light flashes

steadily.

2. Dial the DN number to which the call is

to be transferred or use Personal

Directory, Redial List, orCallers List

to select a number to dial.

3. After that number rings or a person

answers, press the Transfersoft key toconnect the calling party.

If the person called is not available,

press the line(DN) key (next to the LCD

indicator) to reconnect to the originalcall.


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66

Using Timed Reminder Recall

Use the Timed Reminder Recallfeature to receive a reminder tone when

a transferred call is not answered.

To use Timed Reminder Recall:

If the transferred call is not answered, your telephone rings:

1. Press theTransfersoft key. The call is

put on hold.

2. Dial the number to which the call is being

transferred.

or

3. Choose one of the following to start the

call timer:

Press the Transfersoft key.

Replace the handset before the

extension answers.

Note: If the transfer is complete, the

recall timer stops.

1. Lift thehandset to reconnect to the

original caller.


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67

Using Attendant Recall

Use the Attendant Recallfeature to contact an attendant during a call and

to connect the call to the attendant.

To contact the attendant while on a call:

Using Call Park

Use the Call Parkfeature to hold temporarily (park) and retrieve a call

from any telephone. Using Call Park does not tie up a line. When

configured network-wide, Call Park can be used across networks. A

System Park Extension can be configured to automatically park most

calls.


Press the Transfersoft key and

repeat the transfer.

If the transfer is picked up while you

are on the line, press the Goodbye

key to complete the transfer.

1. Press the Attendant Recall key and

stay on the line until the attendantanswers.

2. Press the Goodbye key. The caller

remains connected to the attendant.

or

(Goodbye)

(Goodbye)


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68

To park a call on the System Park DN or your own DN:

To park a call on a DN other than the System Park DN or your

own DN:

To park a call using the SPRE code or FFC:

During an active call, press the Park soft

key twice.

Note: By default, the call is parked on

your DN unless a System Park is

enabled to automatically park calls on

the system.

1. Press the Park soft key.

2. Dial the DN where you want to park the

call.


1. Choose one of the following.


Press the Conference soft key.

2. Dial the Call Park FFC.

or


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69

To retrieve a parked call:

3. To use an alternate DN from the System

Park DN or your own DN, dial the DN

where you want to park the call.

Otherwise, proceed to Step 4.

4. Choose one of the following.





3. Dial the DN where you parked the call.

Note: If a parked call is not retrieved

within a specified period of time, it rings

back to your telephone or to the

attendant.

or


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70

Recording a Calling Party Number

Use the Calling Party Number feature to record a callers number or to

charge a call to an account number during an established call.

To record a callers number for accounting purposes:

Displaying incoming calls

Use the Display feature to display a second incoming callers number and

name (if available) during an active call, without interfering with the call in

progress.

To view the information about an incoming call while on a call in

progress:

1. Press the Call Party soft key. The caller

is placed on hold.

2. Dial a charge account number or the

callers number.

Note: For information about using the

Charge soft key, see Charging a call or

charging a forced call on page 92.

3. Press the Call Party soft key to return to

the call.

1. Press the Display key.


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71

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator

to configure this feature on your telephone.

To use Call Trace while on a call:

To use Call Trace without a Call Trace key:

2. Press the flashing line(DN) key. The call

waiting information appears.

Note: You can use the Display key toshow status information when using

other feature keys.

Press the Call Trace key.




2. Dial the SPRE code followed by 83or

dial the Call Trace FFC to automatically

reconnect.

or


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Incoming calls

72

Incoming calls

You can use the following features when you have an incoming call:

Using Automatic Answerback on page 72

Using Call Pickup on page 73

Using Call Waiting on page 74

Using Automatic Answerback

When the Automatic Answerback feature is active, your telephone

automatically answers inHandsfree mode after one ring; however, calls

are not forwarded to the voice message service.

To activate Automatic Answerback:

To deactivate Automatic Answerback:

Press the Automatic Answerback key.

Press the Automatic Answerback key

again.


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Incoming calls

73

Using Call Pickup

Use the Call Pickup feature to pick up calls from any telephone in the

same pickup group or another pickup group.

To answer a call in your own call pickup group:

To answer an incoming call in another call pickup group:

To answer a call at a specific extension in any pickup group:

1. Lift thehandset.

or


Press the Pickup key.

Enter the Pickup Ringing Number

FFC.

1. Lift thehandset.


Press the Group Pickup soft key.

Enter the Pickup Group FFC.

3. Dialthe pickup group number of the

ringing telephone.

1. Lift thehandset.


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Incoming calls

74

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a

tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

or


Press the DN Pickup key.

Enter the Pickup Directory

NumberFFC.

3. Dial the DN of the telephone that is

ringing (in your call pickup group). If the

pickup DN or group number is invalid (an

overflow burst tone sounds and thescreen displays Release and try again),

press the Goodbye key.

1. When the incoming call tone sounds,

press the Hold key to put a current call

on hold.

Note: IfAutomatic Hold is enabled, it is

not necessary to press the Hold key.

2. Press the Call Waiting key.

(Hold)


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Incoming calls

75

To return to the first telephone call:

If you do not have a Call Waiting key:


Press the Hold key to put the

second call on hold.

Press the Goodbye key to end the

second call.

2. Press the line(DN) key associated withthe first call.

1. Press the Goodbye key to end the

current call.

2. Press the line(DN)key beside the

flashingstatus icon to answer the

incoming call.

(Hold)

or

(Goodbye)

(Goodbye)


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While away from your desk

76


You can use the following features when you are away from your desk:

Using Call Forward on page 76

Using Internal Call Forward on page 77

Using Remote Call Forward on page 78

Securing your telephone on page 80

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another

line (DN). If the telephone is in the process of ringing, the call cannot be

forwarded.

To forward your calls or change the forward number:


Press the Forward soft key.

Lift the handset and enter the Call

Forward All Calls Activate FFC.

2. Dial the DN where you want to forward

your calls.

3. Press the Forward soft key.


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77

To deactivate Call Forward:

To reinstate Call Forward to the same number:

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs

to ring at another DN. Calls originating outside your telephone system still

ring at your telephone. Current incoming calls cannot be forwarded.

To forward internal calls:


Press the Forward soft key.

Lift the handset and enter the Call

Forward All Calls Deactivate FFC

Press the Forward soft key twice.

or


Press the Internal Call Forward

key.

Lift the handset and enter the

Internal Call Forward Activate

FFC.

2. Dial the DN to which your internal calls

will be forwarded.

or


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To deactivate Internal Call Forward:

To reinstate Call Forward to the same number:

Using Remote Call Forward

Use the Remote Call Forward feature to forward calls (from any

telephone other than your own) to any telephone.

To activate Remote Call Forward:

3. Press the Internal Call Forward key.

or


Press the Internal Call Forward

key.

Lift the handset and enter the

Internal Call Forward DeactivateFFC.

Press the Internal Call Forward key twice.

1. Lift thehandset.

2. If calling from a telephone outside the

system, dial yourdirectsystem access

number and wait for the dial tone.


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To deactivate Remote Call Forward:

3. Dial the Remote Call Forward Activate

FFCto activate the feature.

4. DialyourStation Control Password. A

dial tone sounds.


Dial your DN.

To forward calls to the previous call

forward telephone number, press

the # key. (Do not perform steps 6

and 7).

6. Dial the number to which calls are beingforwarded. If calls are forwarded to an

invalid number, a fast busy signal

sounds.

7. Press the # key.

1. Lift thehandset.

2. If calling from a telephone outside the

system, dial the direct system access

numberand wait for the dial tone.

or


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80

Securing your telephone

Use the Electronic Lock feature to prevent others from making calls from

your telephone. The Electronic Lock feature is controlled using your

SCPW. To change your SCPW, see Security features on page 20.

To lock your telephone:

3. Dial the Remote Call Forward

Deactivate FFC.

4. DialyourStation Control Password.

5. After hearing the dial tone, dial your DN.

6. Press the # key.

1. Lift thehandset.

2. Dialthe Electronic Lock Activate FFC.

3. Dial your Station Control Password.


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81

To unlock your telephone:

or


If dialing locally, press the Goodbye

key.

If dialing the FFC remotely, dialyour

DN.


2. Dialthe Electronic Lock Deactivate

FFC.

3. DialyourStation Control Password.

or


If dialing locally, press the Goodbye

key.

If dialing the FFC remotely, dialyour

DN.

(Goodbye)

(Goodbye)


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Talking with more than one person

82

Talking with more than oneperson

Use the following features to enable conversations between more than

two people:

Using the Call Join feature on page 82

Setting up a Conference call on page 83

Using the Conferee Selectable Display and Disconnect feature on

page 84

Using Group Call on page 85

Using the Call Join feature

Use the Call Join feature to connect a call to an active call. This creates a

conference between the two callers and yourself.

To connect a call on hold (on a different line) to your current call:

1. Press the Conference soft key.

2. Press the linekey that has the number of

the caller you want to connect to your

current call.

3. Press the Conference soft key to join

the person on hold to your conversation.


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83

Setting up a Conference call

Use the Conference feature to set up a conference call. The maximum

number of people the Conference feature supports is either three or six,depending on the configuration of your telephone.

To set up a conference call:

If the person you attempt to add to the conference is unavailable:

1. While on a call, press the Conference

soft key to place the party on hold. You

receive a dial tone.

2. Dialthe number of the person you want

to add to the conference call. You can

talk privately to the person you are

adding at this time.

Note: If you press the Directory key,

you can also use Corporate DirectoryorPersonal Directory, Redial List,and

Callers List to find and dial the number

of the person you want to add to the

conference call.

3. Press the Conference soft key a second

time to conference all parties together.

1. Press the Goodbye key.

(Goodbye)


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84

Using the Conferee Selectable Displayand Disconnect feature

Use theConferee Selectable Display feature to list active conferees and

disconnect a conferee from the conference call.

To view active conferees:

To disconnect a conferee:

2. Press the line(DN) key beside the

flashing status icon to return to your

original call.

1. While on a conference call, press the

Conferee Selectable Display key to

turn on the LCD indicator. Each key

press changes the screen to show a

different active conferee.

Note: This action has no effect on the

display of the telephones of the other

callers involved in the conference.

2. Press the Goodbye key. If configured,

the Conference Count Display returns

an updated total count of conferees. TheLCD indicator turns off.

1. While on a conference call, press the

Conferee Selectable Display key untilthe conferee you want to disconnect

appears on the screen.

(Goodbye)


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85

Using Group Call

Use the Group Callfeature to automatically call members of a predefined

group, one at a time, until they all answer.

To call group members:

2. Press the DN key on which the

conference call is established.


For a single conferee, press the

Goodbye key. If configured, the

Conference Count Display returns

an updated total count of conferees.

The LCD indicator turns off.

For multiple conferees, repeat steps

1 and 2 until all conferees are

disconnected. Then press the

Goodbye key.

1. Lift thehandset.

(Goodbye)


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To answer a Group Call:

2. Press the Group Call key or enter the

Group Call FFC.

The feature automatically calls allgroup members. The icon flashes

until all members answer.

The telephone numbers of the group

members appear on the display as

they answer. When the last person

answers, the Group Call indicator

lights steadily.

If a member in your group is on a

conference call or another group

call, their phone is not connected to

your group call.

After everyone in the group has

answered, only the person who

made the group call can put the call

on hold.

1. Lift thehandset. Note the following about

Notification Tones:

If you are on a call and receive three

10-second tones, this is the

notification of a group call on your

current extension.

If you are on a call on another line

and there is an attempt to join you to

a group call, you receive a long tone

through the handset or speaker. If you are already on a conference

call or another group call, you do not

receive notification of a group call.


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87

To end a Group Call:


Note: When the person who made thegroup call disconnects, the call

terminates for all members of the group.

However, the members of the group call

can disconnect from the call and not

affect other members on the call.

(Goodbye)


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Working without interruption

88

Working without interruption

This section describes the Activating Make Set Busy feature, whichprovides uninterrupted work time.

Using Make Set Busy

Use the Make Set Busyfeature to make your telephone appear busy to all

callers.

To activate Make Set Busy:

To deactivate Make Set Busy:

or


Press the Make Set Busy key.

Lift the handset and enter the Make Set

Busy Activate FFC.

or


Press the Make Set Busy key a second

time to deactivate the feature.

Lift the handsetand enter the Make Set

Busy Deactivate FFC.


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Additional call features

89


Contact your system administrator to determine if the following callfeatures are available on your telephone.

Using AutoDial Transfer on page 89

Using the Buzz signal on page 90

Using Call Page Connect to make an announcement on page 90

Using Centrex/Exchange Line Switchhook Flash on page 91

Charging a call or charging a forced call on page 92

Using Enhanced Override on page 95

Using Forced Camp-on feature on page 96

Overriding a busy signal on page 97

Using Privacy Release on page 98

Using Radio Page on page 99

Using Voice Call on page 101

Using AutoDial Transfer

Use theAutoDial Transferfeature to transmit digits through your AutoDial

key to the Central Office after a Trunk Switchhook Flash. You must be on

a Central Office/Exchange (CO) trunk call from or to a Central Office (CO)that offers Centrex or exchange line-type features.

To use AutoDial Transfer when picking up an incoming trunk call:

1. Press the Centrex Switchhook Line

Flash key and wait for interrupted dial

tone.


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90

Using the Buzz signalUse the Buzzfeature to notify another person of a call, a visitor, or a

request. Two telephones that are linked together enable one person to

signal the other. The person signaled hears a buzz.

To buzz the telephone linked to your telephone:

Using Call Page Connect to make anannouncement

Use the Call Page Connectfeature to make an announcement over a

paging system.

Note:A Page key on an attendant console overrides and disconnects

the telephones. The telephones must reaccess the page trunk.

To connect to Call Page:

2. Press the AutoDial key to call the

number desired.

3. Press the Goodbye key to end the call.

Press the Buzz key.The telephone linked to

your telephone buzzes as long as you press

the key.

1. Lift thehandset.

(Goodbye)


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91

Using Centrex/Exchange Line SwitchhookFlash

Use the Centrex/Exchange Line Switchhook Flashfeature during an

established call to use a Centrex service, such as Call Transfer or Three-

Way Calling.

To use Centrex/Exchange Line Switchhook Flash:

2. Dial the Page Trunk Access Code to

complete the connection to the page

system.

3. Make your announcement.

4. Press the Goodbye key.

1. While on a call, press the Centrex Line

Switchhook Flash key. A special dial

tone sounds.

2. Dial the codes for your custom Centrexfeature.

3. Press the Goodbye key to end the call.

(Goodbye)

(Goodbye)


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Charging a call or charging a forced call

Use the Call Charge feature to charge a call to a specific account. The

Forced Chargefeature charges long-distance calls from a telephonerestricted to local calls.

To charge a local or long-distance call to an account before you dial:

To charge a call in progress:

1. Lift thehandset.


Press the Charge soft key.

Dial the Call Detail Recording FFC.

3. Dialthe charge account number.

4. When the dial tone sounds, dial the

number.




or


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To charge a call to an account when you transfer a call:




3. Dialthe chargeaccountnumber.

4. Press the line(DN) key to return to the

call.

1. Press the Transfersoft key. The call is

placed on hold.


Press the Charge soft key Dial the Call Detail Recording FFC.

3. Dial the charge account number.

or

or


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To charge a call to an account when you add someone to a

conference call:

4. After the dial tone, dial the number to

where the call is to be transferred.

5. Press the Transfersoft key when you

hear the telephone ring.

Note: You can talk privately to the

person at the transfer number before you

press the Transfersoft key.

1. Press the Conference soft key. The call

is placed on hold.




3. Dial the charge account number.

4. Dial the number of the person you want

to add to the conference.

or


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Using Enhanced Override

Use the Enhanced Override feature to override an active call after you

attempt a Forced Camp-on. Use Enhanced Override to make a simple

call or a consultation call, such as placing a call on hold and calling

another party.

To use Enhanced Override:

5. Press the Conference soft key.

You receive a busy signal after dialing a

telephone number.


Press the Override key.

Enter the Override FFC to initiate a

Forced Camp-on.

If either person on the call disconnects at

this time, you receive an overflow (fast

busy or engaged) signal.

or


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Using Forced Camp-on feature

Use the Forced Camp-on feature to automatically ring another telephone

(internal or external) immediately after that telephone disconnects from its

current call.

To use Forced Camp-on:


Press the Override key again.

Enter the Override FFCagain.

The other two persons on the call

rece

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