Introduction - TOPdesk on Tour 2013
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Twitter #ontour13 Rik Prins Managing Director TOPdesk UK
description
Coordinating your supporting departments such as IT, FM, and HR may seem an operational nightmare to some. However, the right approach can help you improve your services while saving both time and money. TOPdesk believes that collaboration between supporting departments is the key to success.
Transcript of Introduction - TOPdesk on Tour 2013
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Rik Prins Managing Director TOPdesk UK
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TOPdesk on Tour Making connections
Shared resources, shared possibilities
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What have TOPdesk been doing?
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Growing turnover
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Growing team
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TOPdesk 5
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TOPdesk 5
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TOPdesk on Tour Making connections
Shared resources, shared possibilities
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Customer Service Experience · Good service can be taken for granted
· Bad service is guaranteed to be brought to light
· Result is not enough
· Individual expectations play a big part
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What is important in providing services?
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Working together
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Working together
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Service Management
Organisation
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Trend
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Shared Service Management
· We can learn a lot from each other
· Quality of services will improve · Because we identify the one customer
· Cost reductions
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Programme Shared Service Management simplified
14:30 - 15:15 Vision on the future of Service Management
Breakout session
15:15 - 15:45 Making connections
Demonstration of TOPdesk
15:45 – 16:30 TOPdesk for SSC
Discussion and drinks
16:30 – 17:00
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All presentations are published and available for download
www.slideshare.net/topdesk
