TOPdesk on European Tour

8/13/2019 TOPdesk on European Tour

http://slidepdf.com/reader/full/topdesk-on-european-tour 1/4

14 TOPDESK ON TOUR

TOPDESK ON EUROPEAN TOUR

TOUR FACTS & FIGURES

Germany: 10 tour stops in 10 different cities within 10 months

Belgium: Customer event in Comic Strip Center Brussels

Netherlands: Summer tour with 350 participants, of which 178 were TOPdesk customers

Denmark: Tour stop in the TREFOR Park football stadium

UK: A unique location, Drayton Manor, was the fun ending of a very informative day

TOPdesk makes the interaction

between your supporting

departments and customers ea

And what is easier than having

TOPdesk come to you?



TOPDESK ON TOUR Text: Claudia Funk



16 TOPDESK ON TOUR

Over the last couple of years, TOPdesk on Tour became a very

popular xed element of the customer events calendar. During

these tour days, TOPdesk organizes presentations about the

newest version of our software and provides the opportunity

for customers to discuss TOPdesk-specic issues with TOPdesk

experts as well as with other application managers.

Many European branches participated in this year’s edition.

The overarching theme was collaboration and how to improve

it by using TOPdesk effectively. Many companies realize that a

good working atmosphere with mutual collaboration is crucial

to success, especially for service departments. TOPdesk can help

achieve this by improving business processes to support effective

collaboration within and between departments. However, there

are multiple ways to achieve good collaboration, depending for

example on the size and the structure of the company. Therefor

each TOPdesk branch explored the theme with customers in its

own way.

The art of service management

The Belgium tour event on 18 June took place in the well-know

Comic Strip Center in Brussels. This location was chosen in

accordance with the Belgian and Dutch tour theme: the art of

providing excellent services. After a fun guided tour through

the museum, housed in a beautiful Art Nouveau building, the

38 attendees enjoyed presentations about working together

It is often difficult for customers in big countries to attend events that

take place many hours from where they live and work. For TOPdesk

on Tour 2013, TOPdesk set up several small-scale customer events

throughout Europe. Neither trouble nor expense was spared to enableall TOPdesk customers to meet the TOPdesk team in person. Read on

to find out more about each individual event and the topics discussed

during the tour.



while everyone keeps their expertise. Both in Belgium and in the

Netherlands the external chairman of the day, Gert-Jan Jansen,

acted as moderator. This famous TV presenter and mediator

hosted the day in a rather informal way which was highly

appreciated by the audience.

A special location for a special day

Not so much arty but sporty was the motto of the Danish tour

event as it took place in TREFOR Park, a famous football stadium.

The Danish tour location was situated in Odense, the country’s

third biggest city. Its central location enabled customers from

east and west Denmark to join the event. All 34 participants

spent the day focusing on Shared Service Centres. This included

presentations and discussion panels on this subject.

The British tour visited the Bulgari Hotel London, but also Drayton

Manor, a family theme park in Staffordshire. The British team

concentrated on how to involve customers in the service delivery,

extending the meaning of collaboration beyond colleagues. What’s

more, this day was about how to better coordinate work processes

and as a result, how to manage internal changes.

Small-scale events with in-depth discussions

In Germany the tour stopped in 10 different cities all over the

country. One event per month, each with an average of ten

participants. Kristin Müller-Partee, German account manager,

explains: “These small group settings are great for very lively

discussions and in-depth conversations.” And this is exactly what

was intended with this tour program: letting customers get to

know each other and discuss their way of using TOPdesk. This is

why we reserve enough time for open discussions.

This focus on service and getting to know one another is certainly

a hit with attendees. Our customers mentioned that the personal

contact with TOPdesk employees was the best part of TOPdesk on

Tour. This was very much appreciated in Germany, and the same

was true for Belgian customers who rated the accessibility as 9/10

on the nal evaluation form.

What’s planned for 2014?

TOPdesk is looking forward and already planning the next years’

tour. For the rst time in the German tour history, they will leave

Germany and include Vienna and Zurich in the schedule. This to

make it more comfortable for Austrian and Swiss customers to

attend a TOPdesk event.

All the other branches are busy planning future customer events

but cannot give any details yet. Meanwhile, you can meet your

TOPdesk team at different shows and demo days. Keep an eye on

the TOPdesk website to stay up to date on upcoming events.

TOPDESK ON TOUR

TOPdesk on European Tour

Documents

Transcript of TOPdesk on European Tour