Intranet trends in Finland 2014

Hanna P. Korhonen / North Patrol, 13.11.2014

INTRANET TRENDS IN FINLAND

Results of the first Intranets in Finland

study

Intranets in Finland study 2014 | North Patrol 2

1.   Typical elements of Finnish intranets

2.   Differencies and similari5es between Finnish and Swedish intranets

3.   Intranet trends in Finland

How are the Finnish intranets doing?


Hanna P. Korhonen Intranet & Web CommunicaDons Specialist •  CommunicaDons professional specialised in

online and internal communicaDons •  Involved with web projects since the

mid-‐1990s •  Over 10 years of professional experience with

web services e.g. as an editor-‐in-‐chief, project manager, buyer product owner, administrator, and as well as leading extensive roll-‐outs and training users

Who am I?

TwiPer: @hannapkorhonen SlideShare: hannapkorhonen Email: hanna.korhonen @northpatrol.com northpatrol.com northpatrol.com/blog intranet-‐ostajanopas.fi

1. PROJECT PLANNING 2. CONCEPT 3. REQUIREMENTS

SPECIFICATION 4. TECHNOLOGY SELECTION

5. COMPETITIVE BIDDING PROCESS

6. PARTNER SELECTION

7. PARTICIPATION IN STEERING GROUPS

8. TRAINING AND SEMINARS

•  Vendor-‐ and technology neutral consultancy for intranet, extranet and CMS projects

•  Helsinki-‐based, but most clients operate in Northern Europe, Scandinavia or Russia

•  Founded 2012, growing


•  Online survey 6 May – 8 June 2014 •  Especially intranet managers were recruited to answer the survey •  113 responses, presenDng at at least 94 different organisaDons (some answers were

anonymous)

THE INTRANETS IN FINLAND 2014 STUDY

e.g. 40 features studied under 5 themes: 1.  News and internal communicaDons 2.  InteracDon and social features 3.  Teamwork 4.  OperaDons management and

business informaDon 5.  The classics

36 quesDons

70 % of the intranets are owned by Communica5ons


TYPICAL FINNISH INTRANET

1.   Links to common tools (82 %) 2.   Events calendar (81 %) 3.   Phone book (80 %) 4.   Organiza5onal guidelines (80 %)

5.   Lunch menus (69 %) 6.   An internal news tool that is

replacing email (68 %) 7.   Media monitoring results (65 %) 8.   Transac5onal services (e.g. travel

invoices or applying vacaDon) (65 %) 9.   Commen5ng on content (63 %) 10.   Flea market (63 %)

Intranet strategy and management: “Would you say the development of the intranet is purposeful and methodical?” 22 % Not really 56 % In some ways, yes 23 % Absolutely

Finland 2014 Sweden 2014 82 % Links to common tools 80 % Phone book

92 % Links to common tools 89 % Phone book

?? % News 81 % Events calendar

96 % News 60 % Calendar

63 % CommenDng on content 53 % Free-‐form discussion 46 % Submigng iniDaDves/ideas 22 % Building networks with other users

57 % CommenDng on content 33 % Discussion forum 33 % Submigng iniDaDves/ideas 16 % Building networks with other users

56 % Sites/spaces for teamwork 38 % Sites/spaces for teamwork 59 % Key business indicators 33 % Key business indicators

Sources: Finland: Intranets in Finland 2014 survey by North Patrol Oy Sweden: Hur mår Sveriges intranät? Trendundersökning 2014 by Web Service Award AB, Stockholm 2014

INTRANET PLATFORMS: FINLAND VS. SWEDEN

11%

33%

8%

5%

5%

3%

0

5%

20%

24%

0%

1%

3%

5%

5%

6%

7%

20%

21%

40%

SiteVision

EPiServer

IBM Notes/Domino

Self-‐developed

Microsoe SharePoint MOSS 2007

Liferay

Atlassian Confluence

Microsoe SharePoint 2013

Microsoe SharePoint 2010

Other

Finland (2014), % Sweden (2013), %

Sources: Intranets in Finland 2014 survey by North Patrol and Intranets in Sweden 2013 survey by IntraTeam

Same system also used for public

website:

28 % Finland

52 %

Sweden

INTRANET PLATFORMS: FINLAND VS. SWEDEN

Sources: Finland: Intranets in Finland 2014 survey by North Patrol Oy Sweden: Hur mår Sveriges intranät? Trendundersökning 2014 by Web Service Award AB, Stockholm 2014 * Intranets in Sweden 2013 survey by IntraTeam

12%

38%

3%

0

0

22%

24%

0%

1%

5%

6%

7%

43%

46%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

SiteVision

EPiServer

Self-‐developed

Liferay

Atlassian Confluence

Other

Microson SharePoint

Finland 2013 Sweden 2014

Same system also used for public website:

28 % Finland

52 % Sweden (*)


à  This will revolu5onize the use of intranets for employees not working at a desk. à  How do we u5lize this opportunity?!?

1. Breakthrough of mobile

of Finnish intranets are accessible with mobile devices

43 % 44 % of the respondents say that developing bePer mobile connecDons to the intranet is one of the most important issues to deal with in the near future.


2. Video content exploding

Publish videos in their intranets

42 % will increase the use of video on their intranets

71 %

71 % 63 % 76 % 65 % 65 % 63 % 76 % % of the respondents say the following features are raising in importance


3. Increasingly social features

63% 50% 47% 46%

39% 38% 35%

0%

10%

20%

30%

40%

50%

60%

70%

CommenDng on content

Publishing your personal

profile

Q&A secDons GeneraDng and sharing ideas and iniDaDves

Liking content Publishing your own

content, such as blogs

Praising co-‐workers and rewarding for work well done

Current situaDon.


50 % 66 % 40 % 55 % 62 %

4. Wider collaboration possibilities

56% 45%

34% 24% 22%

0%

10%

20%

30%

40%

50%

60%

Sites or spaces for teamwork

EdiDng team documents

Workspaces / team sites available for every employee to

follow

InviDng external parDcipants to the spaces/sites on their intranet

Networking with other users

Current situaDon.

% of the respondents say the following features are raising in importance


5. Integration into operational management

% of the respondents say the following features are raising in importance 49 % 65 % 76 % 44 % 56 % 40 %

59% 46%

35% 31% 19%

11%

0%

10%

20%

30%

40%

50%

60%

70%

Key business indicators

Sharing iniDaDves or ideas to

management review

Praising co-‐workers and rewarding for work well done

Business reports Customer feedback

InformaDon on compeDtors’ acDviDes

Current situaDon.


The principle of transparency and openness is growing in importance: à Many organizaDons have made all of their collabora5on workspaces or team sites available for

every employee to follow. à Transparency and openness means giving all users the same access rights to content and the same

publishing rights to discussions, commen5ng, and blogging. Currently: in many cases only employees & management are present on intranets •  Employees à personal profiles and photos, blogs, Q&A, comments, interviews, guidelines •  Management à blogs, comments (with their photos from the personal profile), interviews Now growing in importance: •  Making the current situa5on of the organisa5on visible à key business indicators, reports •  Making the knowledge of the organisaDon visible à idea generaDon, professional blogs, Q&A •  Making the customers, markets and other stakeholders visible à customer feedback, business

reports, market analysis

6. Emphasis on transparency


1.  There are many concepts for intranet, for different purposes and organisaDonal cultures. à You cannot copy an intranet (or fancy features from a study!).

2.  First decide the concept. à Then choose the technology. 3.  Highly personalized front page is dead. à Instead spend your Dme thinking usable

team sites/spaces or starDngpoints for few selected roles, e.g. for sales, supervisors.

4.   Mobile access will revoluDonase intranets and internal communicaDons. But is the IT ready for that level of openness (security issues)? à Talk to you IT!

5.  Nobody wants to own collabora5on or the informa5on inside the organisa5on. à Maybe communicaDons just needs to grab it and make it work!?

Recommendations for intranet buyers by North Patrol

North Patrol Oy 17

Thank you.

•  Slides on SlideShare: hPp://www.slideshare.net/hannapkorhonen

•  Further informaDon about the study at hPp://northpatrol.com/blog

•  The full report (in Finnish): hPp://intranet-‐ostajanopas.fi/intranet-‐selvitys

•  TwiPer: @hannapkorhonen & @NorthPatrol

Intranet trends in Finland 2014

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