Bloom’s Taxonomy and simSchool Tasks By: Odette Brooke Marquis.
Interpersonal Communication Dr. Martha Reavley Odette School of Business.
-
Upload
merilyn-fields -
Category
Documents
-
view
217 -
download
0
Transcript of Interpersonal Communication Dr. Martha Reavley Odette School of Business.
![Page 1: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/1.jpg)
Interpersonal Communication
Dr. Martha Reavley
Odette School of Business
![Page 2: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/2.jpg)
Introduction
Key to interpersonal and organizational effectiveness
![Page 3: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/3.jpg)
Topics of Discussion Models of effective communication:
basic model and the pyramid of mutuality
Communication styles Native tongue exercise
![Page 4: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/4.jpg)
The Basic Model of Communication
Sender message receiver– channel– noise
![Page 5: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/5.jpg)
Pyramid of Mutuality
Mutual Respect
Mutual Meaning
Mutual PurposeSilence ViolenceWithdrawing Hiding Politicking Monologuing Labeling Attacking
![Page 6: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/6.jpg)
Mutuality
A win-win situation that is built on a foundation of trust
Sharing things in common Seeking for things in common:
interests goals values
![Page 7: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/7.jpg)
Mutual Purpose
Common goals or objectives that are built on a foundation of trust
Something we want
![Page 8: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/8.jpg)
Mutual Meaning Observations, assumptions,
conclusions, and feelings that both parties acknowledge as valid
Available Meaning: When ideas, observations, and values are acknowledged and understood, they become part of the available pool of common meaning
Hidden Meaning: Through sharing meaning we become more aware of inconsistencies in our own thinking
![Page 9: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/9.jpg)
Mutual Respect
Critical for maintaining dialogue Both parties choose to treat each
other with dignity, decency, and consideration, based on the assumption that others are reasonable, and decent
![Page 10: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/10.jpg)
Silence - to - Violence continuum
Dialogue
SilenceViolence
Withdrawing hiding politicking monologuing labeling attacking
![Page 11: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/11.jpg)
Silence Strategies
Politicking: selectively hiding and showing meaning. We hide our motives or withhold assumptions
Hiding: talking without revealing anything. Manipulative conversations
Withdrawing: Pulling out of communication completely. The most severe form of silence.
![Page 12: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/12.jpg)
Silence Strategies exs.
At work
In school
At home
With friends
![Page 13: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/13.jpg)
Violence Strategies Monologuing: Talking with the sole
purpose of getting what you want. Communication is unidirectional.
Labeling: Turing people into categories or things in order to get what you want. Makes it easier to do or say anything.
Attacking: Communicating for the sole purpose of pushing or hurting. It includes harsh accusation, yelling and raw invective.
![Page 14: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/14.jpg)
Violence strategies exs.
At work
At school
At home
With friends
![Page 15: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/15.jpg)
Strategies Test1. Let me see if I understand.
2. Oh yeah, you bozo.
3. If you say so.
4. Well, guarantee means a lot of things. So , I guess I could say I guarantee.
5. I can see you’re angry. Is it because we missed the deadline?
6. There’s no time for discussion. Just do it!
7. No, I have nothing to add. I never have anything to add.
8. You bean counters always think that way.
9. I know I missed the meeting, but you guys are doing a terrific job.
![Page 16: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/16.jpg)
Answers1. Let me see if I understand. -dialogue. Trying to understand
2. Oh yeah, you bozo. - labeling. Name calling
3. If you say so. - Hiding. Decreased meaning
4. Well, guarantee means a lot of things. So , I guess I could say I guarantee. Politicking. Wanting to allow for different definition
5. I can see you’re angry. Is it because we missed the deadline? - dialogue. Trying to understand
6. There’s no time for discussion. Just do it! Monologuing
7. No, I have nothing to add. I never have anything to add. labeling
8. You bean counters always think that way. labeling
9. I know I missed the meeting, but you guys are doing a terrific job. politicking
![Page 17: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/17.jpg)
Effective Communication:
A change of heart, not just a change in behaviour
![Page 18: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/18.jpg)
Underlying ValuesSilence Dialogue Violence
Value ControloutcomesBe right
Sharedmeaning,learning
ControloutcomesBe right
Purpose Keep ithidden
Share openly Demandyour own
Meaning Discloselittle
Share openly Force yourown
Respect Indirectstrategies
Consciouseffort
Intentionalstrategy
![Page 19: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/19.jpg)
3 Practice Scripts
![Page 20: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/20.jpg)
Native Tongue Exercise
![Page 21: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/21.jpg)
What This Means For Change Make specific, personal ground rules: I will use a calm
voice when speaking to… Critique your performance: How did you violate the
rule? What went wrong? Manage expectations: begin an interaction with some
explanations - “in the past this has ended in shouting match….
Apologize appropriately to allow dialogue to continue
![Page 22: Interpersonal Communication Dr. Martha Reavley Odette School of Business.](https://reader035.fdocuments.in/reader035/viewer/2022062421/56649dc55503460f94ab82eb/html5/thumbnails/22.jpg)
Next Steps Commit to effective communication Understand the problems within
your group Document your progress in you
diary