International Student Barometer University of Delaware ... · International Student Barometer...

© i-graduate confidential 2017 1

International Student Barometer

University of Delaware

Fall 2017

Summary


Pre-Arrival Experience Appendix

Survey Overview

National Trends

Headline Results

Survey Response

Decision Factors

Key Influences

Agents

Application

Arrival

Learning

Engagement

Living

Support

Deliverables

About i-graduate

Questionnaire

Additional Information

Process summary & scale


Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of university

Semi-standardized online questionnaire format, adapted and customized for each partner university

Students invited to feedback from September to December 2017

110,386 international students responded from 129 universities in 17 countries

University-specific results compared against comparator groups, national and international benchmarks

Reporting: in person, confidential and customised to each university


All participating universitiesISB (110,386), SB (85,220), ISBSB (114,926)

Aalto University Estonian Academy of Arts Leeds Beckett University

Åbo Akademi University Estonian Academy of Music and Theatre Lincoln University

Algonquin College Estonian Business School Liverpool John Moores University

Anglia Ruskin University Estonian Entrepreneurship University of Applied Sciences London South Bank University

Arcada University of Applied Sciences Estonian University of Life Sciences Macquarie University

Asia Pacific University of Technology & Innovation (APU) Euroacademy Mahidol University

Auckland University George Brown College Massey University

Bath Spa University Glasgow Caledonian University Memorial University

BINUS University Goldsmiths, University of London Monash University Malaysia

Bishop Grosseteste University Griffith University Murdoch University

Camosun College Hamk University of Applied Sciences Newcastle University

Cape Breton University HAN University of Applied Sciences Northumbria University

Central Queensland University Hanken School of Economics Nova Scotia College of Art & Design

Charles Darwin UniversityHong Kong Community College (HKCC)/School of Professional

Education and Executive Development (SPEED)Nova Scotia Community College

Coventry University HU University of Applied Sciences Utrecht Peking University

Curtin University, Malaysia International Medical University Penang Medical College

Dalhousie University Jönköping University Queen's University Belfast

Danmarks Tekniske Universitet Kent State University RMIT University

DePaul University La Trobe University Royal Holloway, University of London

Durham University Lancaster University Southern Alberta Institute of Technology

Edith Cowan University Lane Community College St. Francis Xavier University

Erasmus University Rotterdam Lappeenranta University of Technology Sunway University and Sunway College


All participating universitiesISB (110,386), SB (85,220), ISBSB (114,926)

Swinburne University of Technology University of British Columbia University of Oxford

Tallinn University University of California, Davis University of South Australia

Tallinn University of Technology University of Cambridge University of South Wales

Tampere University of Technology University of Central Lancashire University of Southern Queensland

Taylor's University, Lakeside Campus University of Delaware University of St Andrews

Teesside University University of Dundee University of Strathclyde

The Hague University of Applied Sciences (THUAS) University of Eastern Finland University of Sussex

The Hong Kong Polytechnic University University of Gloucestershire University of Tampere

The Royal Veterinary College University of Greenwich University of Tartu

The University of New England University of Groningen University of Technology Sydney

The University of Nottingham - China University of Helsinki University of Texas at San Antonio

The University of Nottingham - Malaysia University of Huddersfield University of the West of Scotland

The University of Western Australia University of Jyväskylä University of Turku

Umeå University University of Lapland University of Vaasa

Universidad Pompeu Fabra University of Malaya University of Waikato

Universita Cattolica del Sacro Cuore University of Michigan-Flint University of Warwick

Universiti Teknologi Malaysia University of Minnesota Victoria University of Wellington

Universiti Teknologi Petronas University of Nebraska–Lincoln Vrije Universiteit Amsterdam

Universiti Tenaga Nasional University of New South Wales Wageningen University

University of Adelaide University of Nottingham Wilfrid Laurier University

University of Amsterdam University of Otago

University of Bradford University of Oulu


Benchmark groups

North American Universities ISB (13,809)

Cape Breton University

Dalhousie University

Memorial University

Nova Scotia College of Art & Design

St. Francis Xavier University

University of British Columbia

Wilfrid Laurier University

DePaul University

Kent State University

University of California, Davis


University of Michigan-Flint

University of Minnesota

University of Nebraska–Lincoln

University of Texas at San Antonio

USA Universities ISB (7,484)

DePaul University

Kent State University

University of California, Davis


University of Michigan-Flint

University of Minnesota

University of Nebraska–Lincoln

University of Texas at San Antonio


Headline results


Presidential Elections 2016

15%

5%

14%

3%

8%

18%

5%

18%

9%

15%

13%

4%

24%

28%

55%

41%

38%

36%

36%

36%

33%

28%

27%

26%

20%

18%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Average

Iran (Islamic Republic of)

Mexico

Canada

India

Malaysia

Brazil

Taiwan

Vietnam

Saudi Arabia

South Korea

Japan

China

USA Universities ISB 2017 (2,414)

More likely to study in the US It would make no difference Less likely to study in the US

After the change of political climate following the 2016 United States presidential elections, would you be more likely or less likely to choose the US as a study destination, if you made the decision again:


Propensity to recommend

Delaware(824)

USA Universities

ISB(6279)

N. American Universities

ISB(10869)

Global ISB(89199)

Postgraduate(332)

Graduate(271)

Undergraduate (221)

39% I would actively encourage people to apply 37% 36% 38% 36% 47% 34%

42% If asked, I would encourage people to apply 46% 45% 44% 44% 42% 41%

15%I would neither encourage nor discourage people to apply

13% 14% 13% 15% 9% 21%

2% If asked, I would discourage people from applying 2% 3% 3% 2% 3% 2%

1% I would actively discourage people from applying 1% 1% 1% 2% 0% 2%

Propensity to recommend (all universities)


Would you recommend the university to others thinking of applying here?

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

If asked, encourage (ISB)Actively encourage (ISB) Actively encourage (University)

If asked, encourage (USA Universities ISB)

Actively encourage (USA Universities ISB)

If asked, encourage (University)

Overall satisfaction


Overall, how satisfied are you with all aspects of your experience at your university?

91% 90% 83% 90% 90% 88% 81% 91% 90% 90% 80% 91% 90% 87% 87%

90% 90% 90% 90% 89% 91% 90%87%

92% 91%

80%

88%

60%

65%

70%

75%

80%

85%

90%

95%

100%

USA Universities ISB

Overall satisfaction


Overall, how satisfied are you with all aspects of your experience at your university?

4%

5%

6%

5%

63%

62%

28%

28%

USA Universities ISB (7484)

Delaware (949)

Very dissatisfied Dissatisfied Satisfied Very satisfied


Survey response

Response rate breakdown


Each dot represents an university in the global benchmark. This university’s response rate is highlighted in red.

36%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% Response Population Response Rate

Delaware ISB 2017 949 2,670 36%


20177,484 23,018 33%

N. American

Universities ISB 201713,089 48,396 27%

Global ISB 2017 110,386 388,051 28%

Study stage breakdown


25%

43%

38%

53%

20%

38%

21%

37%

24%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Postgraduate(368)

Graduate (314)

Undergraduate(267)

First year (e.g. Freshman) Other year (e.g. Junior or Sophomore) Last year (e.g. Senior) Short program


College breakdown

37%

27%

22%

6%

3%

2% 2% 1%

Delaware (860)

College of Engineering

College of Arts and Sciences

Alfred Lerner College of Business andEconomics

College of Agriculture and NaturalResources

College of Earth, Ocean andEnvironment

College of Health Sciences

College of Education and HumanDevelopment

Other

Nationality breakdown


36%

49%

14%

14%

5%

3%

2%

3%

2%

3%

40%

28%

USA UniversitiesISB (7484)

Delaware (949)

China India South Korea Iran (Islamic Republic of) Saudi Arabia Other

Study level breakdown


17%

39%

36%

33%

46%

28%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

USA UniversitiesISB (7484)

Delaware (949)

Postgraduate Graduate Undergraduate Other


Choice of destination

Top 10 factors in study decision (% important)


How important were the following factors when deciding where to study?

**Graduate students only

85%86%86%89%89%90%91%92%92%92%

84%

87%

84%

88%

91%

88%

91%

94%

92%92%

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Delaware (319) USA Universities ISB (2493)

Top 10 influences (choice of university)

© i-graduate confidential 2017 23**Graduate students only

Which of the following helped you to choose this university?

13%14%16%16%17%26%29%30%31%44%

11%

21%18%

15%

19%

28%25%

34%34%

41%

10%

15%

20%

25%

30%

35%

40%

45%

50%


Brand strength


Which was most important in your decision of where to study?

Was this country your first choice for international education?

14%

86%

Delaware (273)

No Yes

67% 67%

27% 27%

6% 6%

Delaware(272)

USAUniversitiesISB (2027)

The university The country Don't know


Agents and Application

Agent rating


Please rate the service you received from the agent/representative office:

1%

2%

7%

8%

65%

70%

27%

20%


Delaware (101)


Agents


To what extent do you agree or disagree with the following statements:

70%

86%

92%

87%

93%

95%

90%

93%

76%

81%

88%

90%

91%

93%

93%

94%

The agent reduced my overall costs (application fee waivers, moneyexchange discounts, etc.)

The agent described the university accurately

The agent was well informed about higher education in the UnitedStates

The agent provided helpful pre-departure orientation services

The agent was not pushy or forceful with me during theapplication/enrollment process

The agent was knowledgeable about the university's applicationprocesses

The agent reduced time and effort needed to complete my application

The agent provided helpful services for my visa application


Application to offer - number of days and satisfaction


Average number of days

Sati

sfac

tio

n

How long did you wait between applying and receiving your offer from this university?

Delaware, Graduate

Delaware, Undergraduate

Delaware, Postgraduate

USA Universities ISB, Graduate

USA Universities ISB, Undergraduate

USA Universities ISB, Postgraduate

70%

72%

74%

76%

78%

80%

82%

84%

86%

88%

90%

40 45 50 55 60 65 70 75 80


Arrival experience

Overall satisfaction - Arrival

© i-graduate confidential 2017 34Arrival section asked to all 1st year students

2%

2%

7%

8%

68%

70%

24%

20%


Delaware (300)


Derived importance - Arrival


92% 90% 93% 90% 75% 90% 95% 90% 89% 83% 84% 91% 82% 77% 91% 92% 96% 87%

42%

32%

29%

26%24%

21% 21%19% 19% 19% 18% 18% 18% 17% 17%

15% 14%12%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Delaware Correlation

Arrival matrix


% difference to primary benchmark

Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sc

ore

)

Arrival section asked to all 1st year students

Residence Life & HousingMeeting staff

Formal welcome

Bank account

Financial Services

Local orientation

Home friendsStudy sense University orientation program

ARRIVAL OVERALL

Registration for classes

Social activities

Internet access

First night

Housing condition

Other friends

Host friends

-8% -6% -4% -2% 0% 2% 4% 6% 8%


Benchmarking arrival


Delaware ISB %USA Universities

ISB %N. American

Universities ISB %ISB +/-

USA Universities ISB +/-

N. American Universities ISB +/-

ARRIVAL AVERAGE 88.0% 84.7% 87.3% 86.6% 3.3% 0.7% 1.4%

ARRIVAL OVERALL 90.0% 88.8% 90.3% 89.8% 1.2% -0.3% 0.2%

Residence Life & Housing 96.0% 86.4% 93.3% 92.3% 9.6% 2.7% 3.7%

Meeting staff 94.9% 91.1% 92.9% 91.2% 3.8% 2.0% 3.7%

Formal welcome 93.4% 89.1% 89.6% 89.0% 4.3% 3.8% 4.4%

Bank account 91.9% 77.6% 91.5% 91.2% 14.4% 0.5% 0.7%

Financial Services 91.7% 90.5% 94.3% 94.7% 1.2% -2.6% -3.0%

Local orientation 91.2% 84.9% 89.0% 87.4% 6.3% 2.2% 3.8%

Home friends 90.6% 84.4% 84.4% 85.0% 6.2% 6.2% 5.6%

Study sense 90.4% 84.3% 89.2% 87.2% 6.2% 1.3% 3.2%

University orientation program 90.0% 87.6% 88.1% 88.1% 2.5% 1.9% 1.9%

Registration for classes 89.7% 88.5% 85.0% 86.5% 1.2% 4.7% 3.2%

Social activities 88.9% 84.7% 87.4% 86.2% 4.3% 1.5% 2.8%

Internet access 87.1% 80.5% 84.3% 84.1% 6.5% 2.7% 3.0%

First night 83.9% 85.0% 85.9% 84.2% -1.1% -2.0% -0.3%

Housing condition 82.7% 81.8% 87.5% 85.2% 0.9% -4.9% -2.6%

Other friends 81.8% 88.6% 84.8% 85.1% -6.9% -3.0% -3.3%

Host friends 76.5% 73.5% 75.8% 75.3% 3.0% 0.7% 1.3%

Welcome 75.3% 81.3% 81.1% 79.7% -6.0% -5.8% -4.5%


Benchmarking arrival



ISB %N. American Universities

ISB %ISB


N. American Universities ISB

ARRIVAL AVERAGE 88.0% 84.7% 87.3% 86.6% 39 5 7

ARRIVAL OVERALL 90.0% 88.8% 90.3% 89.8% 80 5 9

Home friends 90.6% 84.4% 84.4% 85.0% 20 1 2

Internet access 87.1% 80.5% 84.3% 84.1% 47 2 4

Meeting staff 94.9% 91.1% 92.9% 91.2% 22 3 3

Formal welcome 93.4% 89.1% 89.6% 89.0% 27 3 4

Registration for classes 89.7% 88.5% 85.0% 86.5% 54 3 5

Bank account 91.9% 77.6% 91.5% 91.2% 23 4 6

Local orientation 91.2% 84.9% 89.0% 87.4% 36 4 5

Study sense 90.4% 84.3% 89.2% 87.2% 18 4 5

University orientation program 90.0% 87.6% 88.1% 88.1% 43 4 6

Social activities 88.9% 84.7% 87.4% 86.2% 52 4 6

Host friends 76.5% 73.5% 75.8% 75.3% 57 5 9

Financial Services 91.7% 90.5% 94.3% 94.7% 42 6 10

First night 83.9% 85.0% 85.9% 84.2% 92 6 10

Other friends 81.8% 88.6% 84.8% 85.1% 102 6 11

Welcome 75.3% 81.3% 81.1% 79.7% 86 6 10

Housing condition 82.7% 81.8% 87.5% 85.2% 71 7 11

Residence Life & Housing 96.0% 86.4% 93.3% 92.3% 20 4


Learning experience

Overall satisfaction - Learning


Overall, how satisfied are you with the learning experience at this stage in the year?

2%

3%

7%

7%

66%

64%

25%

25%


Delaware (918)


Derived importance - Learning


84% 91% 89% 94% 76% 81% 91% 94% 90% 95% 91% 92% 94% 93% 93% 93% 92% 92% 94% 89% 94% 93% 95% 93% 94% 86% 95%

34%33% 33%

31% 31%30% 30% 29% 29% 28% 28% 27% 27% 27% 27% 26% 26% 25% 25%

24%23% 23% 23% 22% 22%

20%18%

0%

5%

10%

15%

20%

25%

30%

35%

40%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Learning matrix - Teaching



Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sc

ore

) Academics' English

Expert professors/assistants

Assessment

Learning support

Quality classes

Performance feedback

Program organization

Grading criteria

Good professors/assistants

Program content

LEARNING OVERALL

Research

-4% -2% 0% 2% 4%


Benchmarking learning - Teaching


ISB %N. American




LEARNING AVERAGE 91.2% 86.6% 90.5% 88.9% 4.6% 0.7% 2.3%

LEARNING OVERALL 89.3% 86.6% 90.8% 89.6% 2.7% -1.5% -0.3%

TEACHING

Academics' English 95.4% 91.3% 95.9% 94.6% 4.2% -0.5% 0.8%Expert professors/assistants 94.7% 92.8% 94.5% 94.1% 1.9% 0.2% 0.6%

Assessment 94.5% 89.1% 93.7% 92.0% 5.4% 0.7% 2.5%

Learning support 94.4% 90.0% 94.4% 92.8% 4.4% 0.0% 1.6%

Quality classes 93.9% 87.7% 92.4% 91.0% 6.2% 1.5% 2.8%

Performance feedback 93.4% 85.0% 91.5% 90.2% 8.4% 1.8% 3.2%

Program organization 93.2% 84.4% 90.4% 89.1% 8.8% 2.7% 4.0%

Grading criteria 92.8% 84.7% 92.2% 89.6% 8.2% 0.6% 3.2%Good professors/assistants 91.0% 86.7% 90.8% 89.5% 4.3% 0.1% 1.5%

Program content 91.0% 88.5% 91.3% 90.5% 2.5% -0.3% 0.5%

Research 89.3% 87.5% 88.6% 87.4% 1.8% 0.7% 1.9%


Benchmarking learning - TeachingDelaware ISB %

USA Universities ISB %

N. American Universities ISB %

ISBUSA Universities

ISBN. American

Universities ISB

LEARNING AVERAGE 91.2% 86.6% 90.5% 88.9% 14 3 3

LEARNING OVERALL 89.3% 86.6% 90.8% 89.6% 40 5 7

TEACHING

Research 89.3% 87.5% 88.6% 87.4% 16 1 1

Expert professors/assistants 94.7% 92.8% 94.5% 94.1%

29 2 2

Program organization 93.2% 84.4% 90.4% 89.1% 5 2 3

Grading criteria 92.8% 84.7% 92.2% 89.6% 4 2 2

Academics' English 95.4% 91.3% 95.9% 94.6% 27 3 3

Assessment 94.5% 89.1% 93.7% 92.0% 9 3 3

Performance feedback 93.4% 85.0% 91.5% 90.2% 6 3 4

Good professors/assistants 91.0% 86.7% 90.8% 89.5% 20 3 4

Program content 91.0% 88.5% 91.3% 90.5% 29 3 4

Learning support 94.4% 90.0% 94.4% 92.8% 21 4 5

Quality classes 93.9% 87.7% 92.4% 91.0% 14 4 4

Learning matrix - Studies



Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sc

ore

)


Class size

Language support

Topic selection**

Multicultural

Managing research**

LEARNING OVERALL

Opportunities to teach**

Employability

Careers advice

Work experience

-4% -2% 0% 2% 4%


Benchmarking learning - Studies



ISB %N. American






STUDIES

Class size 93.0% 90.2% 91.0% 90.8% 2.8% 2.0% 2.2%

Language support 92.5% 89.7% 92.0% 91.7% 2.8% 0.5% 0.8%

Topic selection** 91.6% 88.1% 90.8% 90.7% 3.5% 0.9% 0.9%

Multicultural 90.7% 91.4% 91.3% 91.0% -0.7% -0.6% -0.3%

Managing research** 90.5% 90.3% 87.9% 87.5% 0.2% 2.5% 3.0%

Opportunities to teach** 86.1% 72.1% 87.9% 81.7% 14.0% -1.8% 4.4%

Employability 83.5% 79.0% 83.7% 81.0% 4.5% -0.1% 2.5%

Careers advice 80.8% 71.0% 79.8% 76.7% 9.8% 0.9% 4.0%

Work experience 76.3% 69.1% 74.7% 72.4% 7.2% 1.6% 4.0%


Benchmarking learning - Studies


Delaware ISB %USA

Universities ISB %


ISBUSA

Universities ISB




STUDIES

Managing research** 90.5% 90.3% 87.9% 87.5% 22 1 1

Careers advice 80.8% 71.0% 79.8% 76.7% 15 2 3

Topic selection** 91.6% 88.1% 90.8% 90.7% 16 3 4

Opportunities to teach** 86.1% 72.1% 87.9% 81.7%

5 3 3

Work experience 76.3% 69.1% 74.7% 72.4% 25 3 4

Class size 93.0% 90.2% 91.0% 90.8% 53 4 8

Language support 92.5% 89.7% 92.0% 91.7% 67 4 8

Employability 83.5% 79.0% 83.7% 81.0% 31 5 6

Multicultural 90.7% 91.4% 91.3% 91.0% 88 6 10

Learning matrix - Facilities



Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sc

ore

)

Online library

Physical library

Technology

LMS

Learning spaces

Laboratories

LEARNING OVERALL

-3% -1% 1% 3%


Benchmarking learning - FacilitiesDelaware ISB %

USA Universities ISB %


ISB +/-USA Universities

ISB +/-N. American

Universities ISB +/-



FACILITIES

Online library 94.9% 90.6% 94.8% 93.4% 4.3% 0.1% 1.5%

Physical library 94.2% 89.6% 93.6% 91.1% 4.6% 0.6% 3.1%

Technology 94.1% 90.1% 93.0% 90.6% 4.0% 1.1% 3.5%

LMS 94.1% 91.1% 94.3% 92.8% 3.0% -0.2% 1.2%

Learning spaces 93.2% 90.3% 91.4% 90.2% 3.0% 1.8% 3.0%

Laboratories 92.2% 91.1% 91.0% 90.0% 1.1% 1.3% 2.2%


Benchmarking learning - Facilities

Delaware ISB %USA

Universities ISB %


ISBUSA

Universities ISB




FACILITIES

Laboratories 92.2% 91.1% 91.0% 90.0% 63 4 5

Online library 94.9% 90.6% 94.8% 93.4% 36 5 5

Physical library 94.2% 89.6% 93.6% 91.1% 46 5 5

Technology 94.1% 90.1% 93.0% 90.6% 44 5 5

LMS 94.1% 91.1% 94.3% 92.8% 40 5 6

Learning spaces 93.2% 90.3% 91.4% 90.2% 53 5 7

Learning satisfaction (by study level)


70%

80%

90%

100%Postgraduate (363) Graduate (305) Undergraduate (250)


Engagement

Student engagement - Challenges


Thinking back over this academic year, to what extent has your program challenged you to:

25% 25% 26%22%

67% 66% 65%65%

7% 8% 7%11%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Delaware (511) USA Universities ISB (5496) Delaware (482) USA Universities ISB (5193)

I feel part of a student community committed to learning Student feedback on my program is taken seriously and acted upon

Agree strongly Agree Disagree Disagree strongly

Student engagement


To what extent do you agree or disagree with the following statements:

35% 36%44% 45%

34% 36%

39% 40%

37% 37%

40% 41%

23% 23% 17% 16%24% 22%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Delaware (511) USA Universities ISB(5521)



Analyze ideas or concepts in greater depth Do your best work Use information, ideas or concepts fromdifferent topics to solve problems

Very often Often Sometimes Never


Living experience

Overall satisfaction - Living


Overall, how satisfied are you with the living experience at this stage in the year?

3%

3%

8%

8%

69%

68%

20%

20%


Delaware (873)


Derived importance - Living


91% 80% 85% 86% 88% 83% 89% 94% 94% 88% 88% 84% 90% 60% 73% 93% 84% 76% 85% 77% 60% 89% 83% 89% 64%

39%36%

33%31% 31%

28% 28% 28% 28% 28% 27%25% 25% 25%

23% 23% 22% 22% 21% 20% 20% 20% 19%17%

12%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Student wellbeing


50%

60%

70%

80%

90%

100%

Home friends

Safety

Other friendsMaking friends from the US

I am happy with my life atinstitution

Delaware ISB (846) USA Universities ISB (6548)

Student wellbeing


Compared to most of your peers, how happy have you being during your time at UD?

24%

65%

8%2%

Very happy Happy Unhappy Very unhappy

Delaware (847)

Living matrix - Housing & living costs


Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sc

ore

)


LIVING OVERALL

Internet access

Housing quality

Living cost

Financial support

Housing cost

Earning money

-12% -10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10% 12%


Benchmarking living - Housing & living costs


ISB %N. American




LIVING AVERAGE 82.3% 79.7% 81.6% 80.3% 2.7% 0.8% 2.0%

LIVING OVERALL 88.7% 87.3% 88.7% 87.5% 1.4% 0.0% 1.1%

Internet access 85.1% 80.7% 84.6% 83.5% 4.4% 0.6% 1.6%

Housing quality 83.0% 84.3% 85.5% 84.6% -1.2% -2.5% -1.6%

Living cost 77.3% 67.2% 72.9% 65.5% 10.1% 4.4% 11.8%

Financial support 73.2% 56.3% 62.4% 59.7% 17.0% 10.8% 13.5%

Housing cost 63.5% 61.8% 60.5% 58.0% 1.7% 3.1% 5.5%

Earning money 60.2% 51.3% 58.4% 58.9% 8.9% 1.8% 1.3%


Benchmarking living – Housing & living costs



ISB %ISB



LIVING AVERAGE 82.3% 79.7% 81.6% 80.3% 47 3 4

LIVING OVERALL 88.7% 87.3% 88.7% 87.5% 65 4 6

Financial support 73.2% 56.3% 62.4% 59.7%6 1 1

Internet access 85.1% 80.7% 84.6% 83.5%55 3 4

Living cost 77.3% 67.2% 72.9% 65.5%26 3 3

Earning money 60.2% 51.3% 58.4% 58.9%28 3 5

Housing cost 63.5% 61.8% 60.5% 58.0%53 4 6

Housing quality 83.0% 84.3% 85.5% 84.6%88 6 10

Living matrix - Social


Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sc

ore

)


Sport facilities

Home friends

LIVING OVERALL

Social facilities

Social activities

Host culture

Other friends

Good contacts

Making friends from the US

-8% -6% -4% -2% 0% 2% 4% 6% 8%


Benchmarking living - Social

Delaware ISB %USA

Universities ISB %


ISB +/-USA



LIVING AVERAGE 82.3% 79.7% 81.6% 80.3% 2.7% 0.8% 2.0%

LIVING OVERALL 88.7% 87.3% 88.7% 87.5% 1.4% 0.0% 1.1%

SOCIAL

Sport facilities 92.7% 80.7% 90.0% 87.9% 12.0% 2.7% 4.8%

Home friends 89.2% 84.6% 83.2% 83.7% 4.7% 6.0% 5.6%

Social facilities 86.3% 81.7% 85.6% 85.4% 4.5% 0.6% 0.8%

Social activities 85.4% 82.6% 84.4% 83.7% 2.8% 1.0% 1.7%

Host culture 84.5% 85.5% 84.3% 84.9% -1.0% 0.1% -0.4%

Other friends 84.0% 88.6% 83.2% 84.5% -4.5% 0.8% -0.4%

Good contacts 80.2% 78.0% 80.2% 78.7% 2.2% 0.0% 1.5%Making friends from the US 75.8% 72.3% 75.1% 74.8% 3.5% 0.7% 1.0%


Benchmarking living - Social

Delaware ISB %USA

Universities ISB %


ISBUSA

Universities ISB


LIVING AVERAGE 82.3% 79.7% 81.6% 80.3% 47 3 4

LIVING OVERALL 88.7% 87.3% 88.7% 87.5% 65 4 6

SOCIAL

Home friends 89.2% 84.6% 83.2% 83.7% 31 1 3

Social facilities 86.3% 81.7% 85.6% 85.4% 27 2 4

Social activities 85.4% 82.6% 84.4% 83.7% 40 2 4

Other friends 84.0% 88.6% 83.2% 84.5% 99 2 7

Good contacts 80.2% 78.0% 80.2% 78.7% 39 3 4

Making friends from the US 75.8% 72.3% 75.1% 74.8%

39 3 4

Sport facilities 92.7% 80.7% 90.0% 87.9% 12 4 4

Host culture 84.5% 85.5% 84.3% 84.9% 75 4 8

Living matrix - Day to day life


Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sc

ore

)


Campus buildings

Campus environment

Eco-friendly attitude

LIVING OVERALL

Worship facilities

Visa advice

Safety

Good place to be

Transportation links at university

Transportation links

-14% -12% -10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10% 12% 14%


Benchmarking living - Day to day life

Delaware ISB %USA

Universities ISB %


ISB +/-USA



LIVING AVERAGE 82.3% 79.7% 81.6% 80.3% 2.7% 0.8% 2.0%

LIVING OVERALL 88.7% 87.3% 88.7% 87.5% 1.4% 0.0% 1.1%

DAY TO DAY LIFE

Campus buildings 94.0% 89.3% 90.4% 88.3% 4.7% 3.6% 5.7%

Campus environment 93.5% 91.2% 92.9% 91.4% 2.4% 0.6% 2.1%

Eco-friendly attitude 89.6% 89.2% 91.8% 91.2% 0.4% -2.2% -1.6%

Worship facilities 88.6% 85.6% 87.6% 86.2% 3.0% 1.0% 2.4%

Visa advice 88.3% 82.5% 86.9% 84.7% 5.8% 1.4% 3.7%

Safety 88.2% 92.9% 88.2% 90.7% -4.7% 0.0% -2.5%

Good place to be 87.7% 91.2% 89.2% 89.5% -3.5% -1.5% -1.7%Transportation links at university 82.8% 83.8% 85.6% 80.3% -1.0% -2.7% 2.5%

Transportation links 60.4% 81.6% 72.8% 70.6% -21.2% -12.4% -10.1%


Benchmarking living - Day to day life



ISB %ISB



LIVING AVERAGE 82.3% 79.7% 81.6% 80.3% 47 3 4

LIVING OVERALL 88.7% 87.3% 88.7% 87.5% 65 4 6

DAY TO DAY LIFE

Visa advice 88.3% 82.5% 86.9% 84.7% 22 2 3

Campus buildings 94.0% 89.3% 90.4% 88.3% 50 3 3

Campus environment 93.5% 91.2% 92.9% 91.4% 58 3 4

Worship facilities 88.6% 85.6% 87.6% 86.2% 55 4 5

Safety 88.2% 92.9% 88.2% 90.7% 108 5 11

Good place to be 87.7% 91.2% 89.2% 89.5% 99 5 10

Eco-friendly attitude 89.6% 89.2% 91.8% 91.2% 74 6 10

Transportation links at university 82.8% 83.8% 85.6% 80.3%

82 6 8

Transportation links 60.4% 81.6% 72.8% 70.6% 113 7 11


Support experience

Overall satisfaction - Support


Overall, how satisfied are you with the support services at this stage in the year?

2% 6%

6%

77%

77%

15%

17%


Delaware (807)


Derived importance - Support


94% 97% 88% 94% 88% 94% 94% 92% 97% 97% 94% 94% 97% 91% 90%

37%

31%30%

28% 27% 27%26%

24%22% 22% 21% 21% 20%

10%

7%

0%

5%

10%

15%

20%

25%

30%

35%

40%

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%


Support usage


7%

20%

20%

24%

30%

31%

35%

41%

48%

50%

53%

71%

71%

75%

40%

37%

55%

41%

41%

53%

37%

35%

29%

34%

33%

22%

23%

17%

8%

20%

19%

17%

17%

13%

19%

9%

14%

13%

10%

5%

4%

6%

46%

24%

6%

18%

12%

3%

8%

15%

9%

2%

4%

3%

2%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Disability Support

Residential Assistants

CCSD

Residence Life & Housing

Student Central

Career Service

Academic Advising

Dining Services

Financial Services

Grad. & Prof. Education**

IT Support

Trabant & Perkins

Student Health Services

OISS

Use Aware, Not Used May Be Relevant, Unsure How To Access Not Relevant

Support matrix


Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sc

ore

)



Grad. & Prof. Education**

Student Central

IT Support

Trabant & Perkins

Disability Support

Residential Assistants

OISS

Student Health Services

Academic Advising

SUPPORT OVERALL

Financial Services

CCSD

Residence Life & Housing

Dining Services

Career Service

-8% -6% -4% -2% 0% 2% 4% 6% 8%


Benchmarking support



ISB %N. American




SUPPORT AVERAGE 93.4% 91.1% 92.5% 91.1% 2.3% 0.8% 2.2%

SUPPORT OVERALL 93.6% 88.8% 91.2% 90.1% 4.8% 2.4% 3.4%

Grad. & Prof. Education** 97.3% 93.6% 95.8% 94.7% 3.7% 1.5% 2.5%

Student Central 97.1% 92.7% 94.5% 93.4% 4.4% 2.6% 3.7%

IT Support 96.9% 93.7% 95.0% 94.2% 3.2% 1.9% 2.7%

Trabant & Perkins 96.6% 93.6% 97.3% 94.9% 3.1% -0.6% 1.8%

Disability Support 94.2% 93.5% 94.4% 92.1% 0.7% -0.2% 2.1%

Residential Assistants 94.2% 91.0% 93.7% 93.3% 3.2% 0.5% 0.9%

OISS 94.2% 92.1% 90.6% 91.2% 2.1% 3.6% 3.0%

Student Health Services 94.0% 89.2% 90.9% 90.0% 4.8% 3.1% 4.0%

Academic Advising 94.0% 93.0% 93.2% 92.0% 0.9% 0.8% 2.0%

Financial Services 91.8% 89.7% 93.1% 91.4% 2.0% -1.3% 0.4%

CCSD 90.7% 89.8% 91.0% 89.4% 1.0% -0.2% 1.3%

Residence Life & Housing 90.1% 85.4% 89.7% 87.0% 4.6% 0.3% 3.1%

Dining Services 88.1% 82.5% 82.0% 78.5% 5.6% 6.1% 9.6%

Career Service 87.7% 87.3% 90.4% 90.0% 0.4% -2.7% -2.3%


Benchmarking support




ISB %ISB



SUPPORT AVERAGE 93.4% 91.1% 92.5% 91.1% 37 3 5

SUPPORT OVERALL 93.6% 88.8% 91.2% 90.1% 21 1 2

OISS 94.2% 92.1% 90.6% 91.2% 19 1 3

Dining Services 88.1% 82.5% 82.0% 78.5% 24 1 1

Student Central 97.1% 92.7% 94.5% 93.4% 24 3 3

IT Support 96.9% 93.7% 95.0% 94.2% 42 3 3

Trabant & Perkins 96.6% 93.6% 97.3% 94.9% 24 3 3

Student Health Services 94.0% 89.2% 90.9% 90.0% 22 3 5

Grad. & Prof. Education** 97.3% 93.6% 95.8% 94.7% 14 4 4

Academic Advising 94.0% 93.0% 93.2% 92.0% 58 4 5

CCSD 90.7% 89.8% 91.0% 89.4% 34 4 6

Residence Life & Housing 90.1% 85.4% 89.7% 87.0% 49 4 5

Residential Assistants 94.2% 91.0% 93.7% 93.3% 28 5 7

Financial Services 91.8% 89.7% 93.1% 91.4% 42 6 8

Career Service 87.7% 87.3% 90.4% 90.0% 53 6 9

Disability Support 94.2% 93.5% 94.4% 92.1% 12 2

Support satisfaction (local community)


0%

20%

40%

60%

80%

100%

120%

0

100

200

300

400

500

600

700

800

900

Usage Base Satisfied

Please rate how satisfied you are with the following services provided by the local community?

OISS communication


Please rate how satisfied you are with the following methods of communication that OISS uses to provide information to you:

87%

88%

89%

90%

91%

92%

93%

94%

95%

96%

97%

98%

0

100

200

300

400

500

600

700

800

900

Email (personal ormass)

Front-DeskAssistance

In-Person Advising Social Media Presentations andSeminars

Paper (letters,posters, etc.)

Base Satisfied %


Future plans

Future plans and career prospects


43% of your students are

planning on entering employment


planning on doing further study

75% (76%) are satisfied with the career

advice from academic staff

83% (83%) are satisfied that their program will help

them to get a good job

73% (79%) are satisfied with making good contacts for

the future


planning on going travelling, or are undecided

Delaware ISB



Conclusions

Thank-you


▪ A member of the i-graduate Research Team will be in

contact with details of your university’s online password-

protected Filestore (www.i-graduate.org/filestore)

▪ Filestore contains: full PDF presentation, open comments

spreadsheet, university breakdown sheet, pivot table and

ranking sheets


Appendix

Funding breakdown


How are you funding your studies?

55%

21%

8%

8%

8%

7%

6%

5%

2%

27%

10%

1%

1%

4%

21%

57%

3%

11%

19%

1%

1%

0%

1%

16%

73%

2%

2%

Scholarship or grant

Employment while studying

Employer

Other

Other financial assistance

Own funds (e.g. savings)

Family

Government/State funding

Loan

Postgraduate(323)Graduate (260)

University support base numbers


ElementOISS 605

Trabant & Perkins 566

Student Health Services 566

IT Support 420

Financial Services 389

Dining Services 328

Grad. & Prof. Education** 294

Academic Advising 281

Career Service 252

Student Central 243

Residence Life & Housing 191

CCSD 162

Residential Assistants 156

Disability Support 52

Deliverables


Verbatim comments

University-specific data Detailed presentations Summary findings

“Great university, great teachers, great housing, so many way to make American and foreign friends, a very beautiful place, ecologic.

It's the best year of my life, i think I'm very lucky to study here and i will advice this university at everyone without any doubt!”


Measuring ‘what is important’ to students

SATISFACTION SCORES(For each individual elements from

Arrival, Learning, Living and Support)

DERIVED IMPORTANCE

RECOMMENDATION SCORE

Given for the institution

CORRELATION ANALYSISCorrelation

How it works

• Each students’ satisfaction scores (for each of the Arrival, Learning, Living and Support elements) are correlated with their score for their ‘likelihood to recommend’ their institution.

• A high correlation (positive or negative) means that scores for that element are strongly related to the scores given for the likelihood to recommend.

• In this way, Derived Importance helps identify which factors have the greatest impact on students, and on them recommending the institution to others.

Introducing the i-mark


“We are using the i-mark on our admission webpages to show potential students that we use the ISB for program quality management and service development.”

ISB University Partner

▪ Available to HE universities worldwide taking part in the ISB or SB

▪ Instant and easy recognition of an university’s dedication to the student experience

▪ Use on website and promotional literature


Appendix - Questionnaire

Questionnaire flow


Background• Housing• Funding• Level of study• Area of study• School/College/Department• Year of study

Arrival Experience• Overall Satisfaction• Rating on experience

Learning Experience• Overall Satisfaction• Satisfaction of learning elements

• Weekly hours studying and working• Engagement measures

Pre-Arrival• Choice of destination• Key influences• Application process• Visa Satisfaction• Agents

Living Experience• Overall Satisfaction• Satisfaction of living elements

Support Experience• Overall Satisfaction• Relevance of services• Satisfaction with services used

Recommendation & Reflections• Recommendation to others

Future Plans• Employment• Study

Not a full list of questions


Arrival terminology

Terminology in University Questionnaire Terminology in Report

Meeting academic staff Meeting staff

Understanding how my program of study would work Study sense

University orientation University orientation programRegistration for classes Registration for classes

Formal welcome at the institution Formal welcome

Orientation (finding my way around the local area) Local orientation

Making friends from this country Host friendsInternet access at my program Internet access

Making friends from other countries Other friendsSetting up a bank account Bank account

The social activities (organized events) Social activitiesMaking friends from my home country Home friends

Condition of housing on arrival Housing conditionFirst night - getting to where I would stay First night

Welcome/pickup at airport, railway, bus station WelcomeStudent Financial Services Financial Services

Residence Life and Housing Residence Life & Housing


Learning terminology - TeachingTerminology in Questionnaire Terminology in Report

The quality of lectures (undergraduate & graduate) Quality professors/assistants

The subject area expertise of professors/supervisors Expert professors/assistants

The teaching ability of professors/supervisors Good teachers

The academic content of my progress/studies Program content

The organisation and smooth running of the program (undergraduate & graduate) Program organization

The level of research activity Research

Academic staff whose English I can understand Academics' English

Getting time from academic staff when I need it/ personal support with learning Learning support

Feedback on coursework/ formal written submissions Performance feedback

Explanation of grading/ assessment criteria Grading criteria

Fair and transparent assessment of my work Assessment


Learning terminology - StudiesTerminology in Questionnaire Terminology in Report

Guidance in topic selection and refinement by my supervisor (graduate & postgraduate) Topic selection**

Confidence about managing a research project as a result of my experience so far (postgraduate) Managing research**

Advice and guidance on long-term job opportunities and careers from academic staff Career advice

Learning that will help me get a good job Employability

Opportunities for work experience/ work placements as a part of my studies Work experience

Studying with people from other cultures Multicultural

Help to improve my English language skills Language support

Opportunities to teach (postgraduate) Opportunities to teach**

The size of classes (undergraduate & graduate) Class size



Learning terminology - Facilities

Terminology in Questionnaire Terminology in Report

The quality of the lecture theatres and classrooms Learning spaces

The quality of laboratories (if applicable) Laboratories

The physical library facilities Physical library

The online library facilities (access to journals etc.) Online library

The learning technology (PCs, networking, etc) Technology

LMS Virtual learning


Living terminology - Housing & living costs


Access to suitable housing Housing access

The quality of housing(excludes ‘living at home’/‘living with friends or relatives’)

Housing quality

The cost of housing(excludes ‘living at home’/‘living with friends or relatives’)

Housing cost

The cost of living (food, drink, transport and social) Living cost

The opportunity to earn money while studying Earning money

The availability of financial support/scholarships etc. Financial support

Internet access at my housing Internet access


Living terminology - Social


Making friends from my home country Home friends

Making friends from this country Host friends

Making friends from other countries Other friends

Opportunities to experience the culture of this country Host culture

The sports facilities Sports facilities

The social facilities Social facilities

The social activities (organized events) Social activities

Making good contacts for the future Good contacts


Living terminology - Day to day life


Feeling safe and secure Safety

The surroundings outside the institution Good place to be

Transportation between institution locations Transportation links at university

The transportation links to other places Transportation links (other places)

The facilities for religious worship (quiet room/prayer room etc.) Worship facilities

Immigration and visa advice from the institution Visa advice

The institution’s eco-friendly attitude to the environment (e.g. recycling/energy etc.) Eco-friendly attitude

The design and quality of the campus buildings (what they look like, internal quality, functionality and beauty) Campus buildings

The quality of the external campus environment (landscaping, street furniture, littler, trees, bicycle parking, signage)

Campus environment


Support terminology


Terminology in University Questionnaire Terminology in Report

Office of International Students and Scholars OISS

University Student Centers (Trabant and Perkins) Trabant & Perkins

Student Health Services Student Health Services

IT and system support IT Support

Student Financial Services Financial Services

Dining Services Dining Services

Graduate and Professional Education Grad. & Prof. Education**

Academic Advising Academic Advising

Career Service Career Service

Student Central (student clubs) Student Central

Residence Life and Housing Residence Life & Housing

Center for Counseling and Student Development CCSD

Residential Assistants Residential Assistants

Disability Support Services Disability Support

Contact:

EMAIL

www.i-graduate.org

@igraduate


[email protected]

http://www.i-graduate.org/

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