Intercom May 2012

SHBA – Where Business Works

MAY 2012

Guest speaker:Mayor Don De Graff

topic:

thursDay, May 24, 201211:30 am to 1:00 pm

Community Center 501 e. 170th St.,

South holland, il

BuSineSS LuncHeon

P R o G R A M

Lunch: Members, $7 / Non-Members, $10. Reservations requestedCall 596-0065 by Mon., May 21, or RSVP online at www.shba.org

election of officers anD Directors

(see slate, paGe 3)

2 South Holland Business AssociationMay 2012

Intend first. Select second.

(Above column first appeared in Northwest Indiana Times Business Marketing Column 4/29/12.)

Larry Galler coaches and consults with high-performance executives, professionals, and small businesses since 1993. He is the writer of the long-running (every Sunday since November 2001) business column, “Front Lines with Larry Galler” Sign up for his free newsletter at http://www.larrygaller.com

Guest Columnist Larry Galler

For many years I’ve been talking about managing a business, “by intention.” By that I mean, that the person at the head of the business should actively define what they intend for that business to accomplish, then set goals and an appropriate series of action steps to accomplish what they intend. I’ve found that many businesses, large and small don’t do that. They seem to manage passively, by whim with an attitude of, “If it feels right then it is right.” I know that this manage-ment strategy doesn’t produce great businesses, it produces mediocre businesses at best. So I was excited (it’s surprising what excites me) when I read an interview with a senior executive of a Fortune 100 company whose stock price has far exceeded the industry’s index over the past five years. He said, “We no longer hire; we select.” The words, “we select,” imply the company actively chooses new employees based on intentions. In other words, they know the qualities, skills, and personalities they seek in a new em-ployee and they select those who meet their carefully defined criteria. That’s far different from hiring those who might meet some of the qualifications needed and then hope that new hires become able to learn to fulfill the other needs of the position. Most small businesses don’t have carefully developed job descriptions, and of those that do, they rarely define the “ideal

candidate” for a position. It’s seems that, in many cases, people are hired because there is an immediate need and the next person who applies and has some of the qualifications gets hired. The difference between the two is stunning. If we manage a business by intention we know the needs of the position, the qualities that make for an ideal candidate, and we select the best possible person for that position. This makes training that person and integrating them into the company so much easier. It’s just a guess, but I imagine the company that hires by intention has a happier and more productive staff which translates into happier customers who return more often be-cause they have a better buying experience.

Mr. SHBA celebrates 100!

From left to right – Vanessa Bradley, Dr. Gene Ossello, his wife Carol Ossello and Don Grimwood are elated to be in the company of SHBA’s oldest living member! Doc Ossello made 36,525 days or “100” years on April 23rd, 2012. We Love You Doc!

February 2011 3The Intercom May 2012

The following candidates comprise the slate for the SHBA May 2012 elections. Voting will take place at the May 2012 general membership luncheon.

President: Donald Grimwood Vice President: Okeycha Pettigrew Secretary: Lynn Toi Lawson Treasurer: Leonard Boos Director 1: Margaret Organ Director 2: Larry Powell Director 3: Brian Tennis Director 4: Felicia Houston

Respectfully submitted by the SHBA Nominating Committee 5/1/2012: Clyde Wells, Larry DeYoung, Larry Powell, Blevian Moore, Donald Grimwood, Chair

SLATE / OFFICERS & DIRECTORS

MAKe YouR

ReSeRVATionS

NOW...

Call Blevian at 596-0065 for more information.

Thursday, June 28, 2012

Glenwoodie Golf Club

ScholarshipGolf Classic

Tuesday, June 12, 2012, 8:15 a.m. – 10:00 a.m.University & College Center, Room 5320

Oak Forest, Illinois

Get More Referrals Now!

Facilitator: Jim Thompson, JD, Senior Vice President, Midwest Consulting Group

Do you need more clients and customers? In preparing to write his book, “The Referral Engine,” John Janish surveyed several thousand small business owners and found that 63% felt that over one-half of their business came by way of REFERRALS, BUT of that same group 79.9% readily admitted that they had NO SYSTEM of any kind to generate REFERRALS.In this interactive workshop, Jim Thompson, retired trial attorney and master marketing coach, will help you develop a SYSTEM that will not only change YOUR REFERRAL MINDSET” but also the “REFERRAL MINDSET” of your clients and customers.

Breakfa s t wi th BCI Workshop Ser ie sThursday, June 21, 2012, 8:15 a.m. – 10:00 a.m.

South Suburban College Main CampusHeritage Room, 1st floor

Online Deals: Boost Your Business & Get Your Name Out

Facilitator: Allen Babiarz, Workforce Development Projects Manager

Does your business need a little boost in sales? Business owners and executives are always looking for the best bang for their buck, and online websites and discount sites are the current phenomenon going on in online shopping. In this workshop, learn how to make online deals by using discount coupon websites like Groupon and Living Social, while expanding your customer base and online visibility.

4 South Holland Business AssociationMay 2012Photos by Larry Burrows, Burrowsphotography.com

April luncheon

South Holland Business Association (SHBA) was pleased to honor the next three Awardees for its ‘Par Excellence Program‘ (PEP) at its monthly Luncheon on Thursday April 26, 2012. These Awardees were nominated by PEP Ambassadors who recognized the ’Par Excellence’ service provided while visiting the businesses. Pictured above are Donald Grimwood, President of SHBA, together with the PEP Awardees for outstanding service to their clients: Sarah Hatter – Night Shift Manager – Dunkin Donuts, 460 E 162nd St, South Holland, Illinois; Angelica Bravo – Customer Service Representative – MB Financial Bank, 475 E 162nd St, South Holland,Illinois; and Doris Peterson – Hospitality Specialist – Aurelio’s Pizza, 601 E 170th St, South Holland,Illinois Each Awardee’s Par Excellence service was acknowledged as they received their $50 Rewards Card, framed Certificate of Award, and a round of applause from the audience. You know you can count on superior customer service if you shop at these businesses!

speaker: larvetta l. lofton

Branding Your Business, Part ii


Meet our MeMbersby Cindy Cruz

Photography byLarry BurrowsPhotography byLarry BurrowsPhone: 708.308.6583Email: [email protected]: www.Burrowsphotography.com

Family events, Golf Outings, Special Events & More!

Phone: 708.308.6583Email: [email protected]: www.Burrowsphotography.com

Family events, Golf Outings, Special Events & More!

Blueberry FieldPANCAKE HOUSE AND RESTAURANT

Your Hosts:Patte, Nikki &Christy Haras

Phone (708) 225-1982Fax (708) 225-1246

Mon-Sat 6:00 am - 3:00 pmSunday 8:00 am - 3:00 pm

558 E. 162nd St., So.Holland, IL 60473

REAL PEOPLE REALtY

Myra Clarke, owner of Real People Realty based in South Holland has over 23 years of professional Real Estate Broker experience. She has earned many awards recognizing her as a Top-Ten/Excellence broker based on sales. Clarke said she demonstrates superior professionalism and skills in sales and is very knowledgeable in the real estate industry. “I am most definitely driven by a sincere desire to serve my clients with “excellence” and great “integrity.” She graduated from Roosevelt University with a B.A. in Accounting in 1982. Clarke uses her knowledge to better assist her clients in making sound financial decisions concerning one of their most important investments. Her past and current clients can attest to the quality of her work and her great customer service skills. Many have used Clarke’s services many of times for both personal and busi-ness investments, referred their family and friends to her, and also have become great friends over the years. Clarke is dedicated to helping her clients with their investment decisions by personalizing her services based on the needs and desires of each client. She can be reached at 708-339-9699 or via email at [email protected].

“Why?” is the most important question, not asked nearly enough.

(Hint: “Because I said so,” is not a valid answer.)

•Why does it work this way?•Why is that our goal?•Why did you say no?•Why are we treating people differently?•Why is this our policy?•Why don’t we enter this market?•Why did you change your mind?•Why are we having this meeting?•Why not?

T h i n kabouT iT!

Seth Godin Blog (5-11-12)http://sethgodin.typepad.com

Why ask why?

6 South Holland Business AssociationMay 2012

708-895-1600 2045 East 170th St.

South Holland, IL 60473

www.seniorhousing.net/ad/ardencourtsholland

Alzheimer’s Assisted Living

Residential living for early to middle stages of Alzheimer’s disease and

related memory impairments.

We also offer short term respite stays.

SOUTH HOLLAND BUSINESS ASSOCIATION FOUNDATIONS C H O L A R S H I P

SHBA has formed the SOUTH HOLLAND BUSINESS ASSOCIATION FOUNDATION for students pursuing college, university or technical education.

Criteria that will be used to evaluate applicants:A. Attitude and ObjectivesB. Scholastic AbilityC. An employee (or spouse, son or daughter of an employee) of a SHBA memberD. Financial needE. Extra-Curricular activities and achievements

Rules and Regulations governing the administration of the Scholarship Fund:1. To be a qualified recipient of a scholarship award, an applicant shall, in addition to any

aforementioned requirements, have completed one year of college education, consisting of a minimum of twenty-five credit hours.

2. Scholarship awards shall be for the undergraduate level of study.3. If, for any reason, a scholarship recipient finds it necessary to interrupt his or her education, the

recipient must notify the Scholarship Administrator in writing within 30 days after the last day of attendance or the date of transfer, and the scholarship may be cancelled upon review of the circumstances by the Board of Directors.

4. If any scholarship recipient makes a false or fraudulent statement in applying for the scholarship or for the purpose of maintaining a scholarship, or fails to notify the Scholarship Administrator pursuant to the above paragraph, the scholarship will be cancelled by the Board of Directors.

5. Scholarship awards shall be made on a yearly basis or as determined by the Board of Directors.6. Scholarship funds must be used by the recipient in the academic year for which they are allotted7. Scholarship recipients may re-apply yearly.8. A scholarship award should not be construed to be or lead to an offer or guarantee of employment

from any source. Recipients are welcome and encouraged to submit employment applications to any and all prospective employers of their choice.

9. SHBA Officers, Directors, or their spouses or children are not eligible for award.

COMpLeteD appLiCatiONS MuSt Be SuBMitteD NO LateR thaN JuNe 1, 2012

SOuth hOLLaND BuSiNeSS aSSOCiatiON FOuNDatiON p.O. BOX 334, SOuth hOLLaND, iL 60473

CaLL: 708/596.0065 FOR iNFORMatiON OR appLiCatiON FORMS

SAVE THE DATE!

THURSDAY, JULY 26th11:30 am – 2:00 pmVETERANS PARK


(708-596-0065)

ADVERTISE HERE

VAN DRUNEN HEAtING & AIR CONDItIONING

(708) 339-6444

168th & Van Dam Road South Holland, IL 60473

FAX (708) 339-6450

58 W. 162nd Street, South Holland, IL [email protected] • 708/210-5763

Dr. Jasper J. Gulotta Dr. Gene Ossello

708/333-4444Optometry

833-835 E. 162nd St., South Holland

Since 1942

611 East 170th Street • South Holland, Illinois 60473708.339.6010 • Fax 708.339.6022

Email: [email protected]

phone: (708)215-0095 Fax: (708)913-4012

A local South Holland company serving the community with 20 years of plumbing experience.

Free estimates – 24 hr. emergency service.

Cheryl R. Kirkland, Agency Owner1034 E 162nd Street, South Holland, IL 60473 office: 708-893-0000 fax: 708-825-1686

[email protected]

PRESORTED STANDARD

U.S. POSTAGE

PAIDSouth Holland, IL

Permit 214

P.O. Box 334South Holland, IL 60473

Attn: BUSINESS OWNER, or

a D v e R t i S e R i N D e X

SHBA members are encouraged to contribute articles to the IntercomIntercom News Deadline: 1st Week of the Month

Send news to: P.O. Box 334, South Holland, IL 60473 ([email protected])

S O u t h h O L L a N D B u S i N e S S a S S O C i a t i O N

For information on advertising call 596-0065

- eXeCutive COMMittee -Donald Grimwood (President) ........Trinity Environmental SystemsOkeycha Pettigrew (Vice-President) ...............EduFun Play CenterVanessa Bradley (Secretary) ............................ School District 151Leonard Boos (Treasurer) .................Illiana Financial Credit Union

Blevian Moore ... Executive Director

- BOaRD OF DiReCtORS -Alexandra Glumac .....................Business & Career Institute, SSCFelicia Houston .......................... Ingalls Behavioral Health CenterMargaret Organ .............................................................WalgreensLarry Powell ............................................................Insurance Pros Ruth Ramirez ...................................................Ramirez Law OfficeBrian tennis ................................South Suburban Memorials, Inc.Clyde Wells ................................................Haines-Craft Insurancetim Woloszyn ....................................................MB Financial Bank

Michael Abbott... Immediate Past President

Scan here to visit us online.

• Abbott Printing• Allstate Insurance• Amaysing Home Inspection, Inc.• Arden Courts• Blueberry Field

• Burrows Photography• Business & Career Institute,

South Suburban College• CR Plumbing

• Eye Site• First National Bank• Illiana Financial• Jimmy John’s

• Lagestee-Mulder• Providence Bank• Roeda Signs• Sandrick Law Firm• VanDrunen Heating & A/C

Intercom May 2012

Documents

Transcript of Intercom May 2012