Intercom July 2012
8
SHBA – Where Business Works JULY 2012 T H U R S DAY, JULY 26 11:30 a.m. to 2:00 p.m. VETERANS PARK PAVILION 160 th & South Park Ave. LUNCH PROVIDED BY SHBA... Bring your staff! Bring a prospective member, too! PICNIC IN THE PARK Members and friends enjoy Picnic in the Park 2011 MENU: B-B-Q RIBS, HAMBURGERS, HOT DOGS, BAKED BEANS, POTATO CHIPS, CAKE, WATERMELON, POP and WATER, all donated by our generous sponsors, ED MINIAT, WALT’S FOOD CENTERS and MB FINANCIAL Potato salad donated by WINGSTOP.
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SHBA Intercom July 2012
Transcript of Intercom July 2012
SHBA – Where Business Works
july 2012
T h u r s DAY, JuLY 2611:30 a.m. to 2:00 p.m.
VeTerAns PArk PAViLion 160th & south Park Ave.
Lunch ProViDeD bY shbA...bring your staff!
bring a prospective member, too!
PICNIC IN
THE PARK
Members and friends enjoy Picnic in the Park 2011
menu: b-b-Q ribs, hAmburgers, hoT Dogs, bAkeD beAns, PoTATo chiPs, cAke, WATermeLon, PoP and WATer,
all donated by our generous sponsors, eD miniAT, WALT’s FooD cenTers and mb FinAnciAL
Potato salad donated by WingsToP.
2 South Holland Business AssociationJuly 2012
Who or what is in charge in a purpose-driven Company?
(Above column first appeared in Northwest Indiana Times Business Marketing Column 7/01/12.)
Larry Galler coaches and consults with high-performance executives, professionals, and small businesses since 1993. He is the writer of the long-running (every Sunday since November 2001) business column, “Front Lines with Larry Galler” Sign up for his free newsletter at http://www.larrygaller.com
Guest Columnist Larry Galler
T h i n kabouT iT!
Seth Godin Blog (6/2012http://sethgodin.typepad.com
Seven marketing sinsImpatient... great marketing takes time. Doing it wrong (and rushed) ten times costs much more and takes longer than doing it slowly, but right, over the same period of time.
Selfish... we have a choice, and if we sense that this is all about you, not us, our choice will be to go somewhere else.
Self-absorbed... you don’t buy from you, others buy from you. They don’t care about your business and your troubles nearly as much as you do.
Deceitful... see selfish, above. If you don’t tell us the truth, it’s probably because you’re selfish. How urgent can your needs be that you would sacrifice your future to get something now?
Inconsistent... we’re not paying that much attention, but when we do, it helps if you are similar to the voice we heard from last time.
Angry... at us? Why are you angry at us? It’s not something we want to be part of, thanks.
Jealous... is someone doing better than you? Of course they are. There’s always someone doing better than you. But if you let your jealousy change your products or your attitude or your story, we’re going to leave.
Of course, they’re not marketing sins, they’re human failings.
Humility, empathy, generosity, patience and kindness, combined with the arrogance of the brilliant inventor, are a potent alterna-tive.
Businesses are managed by people. They might be owners or employees with the title of President or CEO who then report to the owners or a Board of Directors. These owners or CEO’s man-age the company. They set the goals, the standards, and define expectations for staff performance and company performance. But some businesses are managed at a higher level by the Purpose or Mission of the company. The lead manager, no matter whether their title is “Owner,” “CEO,” or “President” is subservient to the Purpose or Mission of the company. If that Purpose or Mission is appropriate and clear to everyone who works there then it becomes much easier to manage when compared to a business without that clarity of purpose. When the Purpose of the company governs the sales force, customer service, marketing, hiring, training, policies, guarantees, and the quality of product(s) and service(s) everything becomes so much easier. There is less ambiguity in that gray area between right or wrong. There is far less of a “good enough” mentality. There is more integrity at every level of the company. It is easier for the sales staff to establish credibility when making a sales presentation or the production staff to deliver quality because credibility and quality are well defined by the Purpose or Mission. Contrast the Purpose-Driven company with one where manage-ment is defined by expediency or an executive who says, “because I said so.” Businesses managed this way can become fiefdoms,
with ego-centered decisions, and a greater amount of internal politics. In a Purpose-Driven company, it is the “Purpose” that sets the standards, the goals, the way customers are treated, the way employees are treated, and the career paths that are available. The executives, managers, supervisors, and staff are all there to carry out the Purpose. The Purpose-Driven company starts by asking the question, “What do we stand for?” Once that is defined, everything flows from that statement. It supports everything and everybody in the company. In an ideal world, Purpose-Driven companies become almost self-governing based on the higher principles
February 2011 3The Intercom July 2012
Bits & Pieces.....
matteson business association presents
August 24 shbA Luncheon
september 27 shbA Luncheon
november 1 shbA hall of Fame dinner
save these dates!
708-283-4765
4 South Holland Business AssociationJuly 2012
Photos by Larry Burrows, Burrowsphotography.com
THURSDAY, JUNE 28, 2012GLENWOODIE GOLF CLUB
2012 Scholarship Golf Classic
February 2011 5The Intercom July 2012
Photography bylarry BurrowsPhotography bylarry BurrowsPhone: 708.308.6583Email: [email protected]: www.Burrowsphotography.com
Family events, Golf Outings, Special Events & More!
Phone: 708.308.6583Email: [email protected]: www.Burrowsphotography.com
Family events, Golf Outings, Special Events & More!
Blueberry FieldPANCAKE HOUSE AND RESTAURANT
Your Hosts:Patte, Nikki &Christy Haras
Phone (708) 225-1982Fax (708) 225-1246
Mon-Sat 6:00 am - 3:00 pmSunday 8:00 am - 3:00 pm
558 E. 162nd St., So.Holland, IL 60473
6 South Holland Business AssociationJuly 2012
708-895-1600 2045 East 170th St.
South Holland, IL 60473
www.seniorhousing.net/ad/ardencourtsholland
Alzheimer’s Assisted Living
Residential living for early to middle stages of Alzheimer’s disease and
related memory impairments.
We also offer short term respite stays.
Donna Gayden, affiliated with SHBA member Glenwoodie Golf Course, was featured in the July 2012 issue of Public Management magazine.
Notes from our members
February 2011 7The Intercom July 2012
(708-596-0065)
ADVERTISE HERE
Bits & Pieces.....
VAN DRuNEN HEATING & AIR CONDITIONING
(708) 339-6444
168th & Van Dam Road South Holland, IL 60473
FAX (708) 339-6450
58 W. 162nd Street, South Holland, IL [email protected] • 708/210-5763
Dr. Jasper J. Gulotta Dr. Gene Ossello
708/333-4444Optometry
833-835 E. 162nd St., South Holland
Since 1942
611 East 170th Street • South Holland, Illinois 60473708.339.6010 • Fax 708.339.6022
Email: [email protected]
Phone: (708)215-0095 Fax: (708)913-4012
A local South Holland company serving the community with 20 years of plumbing experience.
Free estimates – 24 hr. emergency service.
Cheryl R. Kirkland, Agency Owner1034 E 162nd Street, South Holland, IL 60473 office: 708-893-0000 fax: 708-825-1686
providencebank.com
IL – South Holland • Elmhurst • Frankfort • WheatonIN – Dyer • Munster • Schererville
Convenient Offices Serving You –
People Who Listen. Products That Deliver.
• Checking & Savings• Cash Management• Faith-Focused Banking• Remote Deposit Capture• Mobile & Online Banking
888-9-BELONG(888-923-5664)
42250 SHBA AD_Layout 1 5/17/12 4:58 PM Page 1
PRESORTED STANDARD
U.S. POSTAGE
PAIDSouth Holland, IL
Permit 214
P.O. Box 334South Holland, IL 60473
Attn: BUSINESS OWNER, or
A D v e r t I s e r I n D e x
SHBA members are encouraged to contribute articles to the IntercomIntercom News Deadline: 1st Week of the Month
Send news to: P.O. Box 334, South Holland, IL 60473 ([email protected])
s O U t H H O L L A n D B U s I n e s s A s s O C I A t I O n
For information on advertising call 596-0065
- exeCUtIve COMMIttee -Donald Grimwood (President) ........Trinity Environmental SystemsOkeycha Pettigrew (Vice-President) ...............EduFun Play CenterVanessa Bradley (Secretary) ............................ School District 151leonard Boos (Treasurer) .................Illiana Financial Credit Union
Blevian Moore ... Executive Director
- BOARD OF DIRECTORS -Alexandra Glumac .....................Business & Career Institute, SSCFelicia Houston .......................... Ingalls Behavioral Health CenterMargaret Organ .............................................................Walgreenslarry Powell ............................................................Insurance Pros Ruth Ramirez ...................................................Ramirez Law OfficeBrian Tennis ................................South Suburban Memorials, Inc.Clyde Wells ................................................Haines-Craft InsuranceTim Woloszyn ....................................................MB Financial Bank
Michael Abbott... Immediate Past President
Scan here to visit us online.
• Abbott Printing• Allstate Insurance• Amaysing Home Inspection, Inc.• Arden Courts• Blueberry Field
• Burrows Photography• Business & Career Institute,
South Suburban College• CR Plumbing
• Eye Site• First National Bank• Illiana Financial• Jimmy John’s
• Lagestee-Mulder• Providence Bank• Roeda Signs• Sandrick Law Firm• VanDrunen Heating & A/C
