Intelligent Automation · Tech Mahindra Limited, herein referred to as TechM provide a wide array...
Transcript of Intelligent Automation · Tech Mahindra Limited, herein referred to as TechM provide a wide array...
Copyright © 2017 | Tech Mahindra | All rights reserved.
Intelligent AutomationEnabling the Digital journey
Speaker: Paramjit Dhankhar
2Copyright © 2017 | Tech Mahindra | All rights reserved.
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• 15% (47 Million) TWITTER users are bots
• FACEBOOK halts experiments after chatbots created secret language
• Robots will replace customer service agents
• A Major Indian IT player confirmed that owing to AI and Automation they
hired 10,000 fewer resources in 2016-17
• Mud wrestling of the two tech titans (Elon vs. Zuckerburg)
• 6 Hot AI Automation Technologies disrupting jobs market:
• Customer Self-Service, AI-Assisted RPA, Industrial Robots, Retail &
Warehouse Robots, Virtual Assistants, Sensor AI
What’s #Buzzing
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DIGITALIZATION AUTOMATION VERTICALIZATION INNOVATION DISRUPTION
Transforming from
Information
technology to Digital
technologies.
Connecting Man and
Machine for
improving
Business Efficiency
Building solutions/
services to solve
Industry-specific
problems.
Powering new ways
and
co-creation.
Reshaping
organizational agility
with new and
emerging
technologies.
Automation is a key element of Tech Mahindra’s DAVID strategy
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RUN CHANGE GROW
“Keep the lights on”
Reduce costs
Transform customer
Experiences
Help clients with new
revenue streams,
services/products,
Customer segments
Automation enabling Tech Mahindra’s RCG strategy
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AQT is our Automation framework to continuously increase
Business Efficiency (faster, cheaper, better) for our stakeholders
and ourselves through Intelligent Automation and Automation
Thinking
AQT drives better Quality and reduces Time-to-market and is
designed to impact the Process, Customer experience and
Cost-to-deliver
AQT is implemented using our AQT Toolkit
Automation is driven using AQT
AQTAUTOMATION = QUALITY / TIME
Centre for Automation
TechnologiesAQT Toolkit Automation Thinking
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Basic scripts and tools that can
be used as building blocks for
complex automation solutions.
Basic Robotic Autonomous Cognitive
Ability to handle repetitive
tasks by standardization and
orchestration of simple scripts
into complex process flows
through RPA and Orchestrators
Rule based automation with
ability to adapt, learn and
optimize using Statistical
modelling and Machine
Learning techniques
Automation that can deal with
unstructured data and have
natural interactions using
features such as NLP, Virtual
Assistants, Speech and visual
recognition
Task driven Knowledge driven
AQT Toolkit
AQT Toolkit is built with Tech Mahindra IP and Partner supported tools and platforms to
provide automation solutions across our service lines and business processes.
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EASYTRIEVE
Shift-Right….for Business Efficiency
CLIST
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TACTiX
Epselon
UNO
Meridian
Entellio
AI and Analytics powered IT Help desk / Operations Automation Platform
Visualization & Correlation for single-pane-of-glass view of Apps and Infra
Robotic Process Automation platform for Front and Back office operations
Enterprise Chatbot platform for Superlative customer experience
Digital enablement and analytics platform for SAP & Oracle EBS
LitmusT AI and Analytics powered Test Automation Platform
Key Automation Platforms
ADOPT Pre-integrated DevOps Platform – IBM, MS, CA, HP, CollabNet and JIRA
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Quick Reminders
Integrated Model Identify & Prioritize
Migrate Channels Be Transparent
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