Indecomm Global Services - Fact Sheet

Indecomm Global Services is a recognized specialist BPO service provider that leverages relevant technology, process excellence and a deep domain expertise to deliver superior business results. Indecomm deploys an innovative global execution model using a blended onsite, onshore and offshore delivery structure backed by proprietary, in-house processing platforms. Indecomm has significant expertise in intelligent data capture, document management and workflow automation that is used to offer measurable scale and cost advantages. It participates in the banking and financial services, benefits administration and healthcare verticals.

Founded by a group of high caliber professionals drawn from reputed global corporations, Indecomm today has a team of over 1400 skilled employees. Indecomm is backed by highly reputed venture capitalists

Some of the key factors that reinforce Indecomm's position as a leader in the Business Process Outsourcing space include:

Strategic relationships with customers in specific verticals

Expertise in intelligent data capture, document management and workflow automation

Innovative Execution Models- proprietary In house processing platform

Blended Onsite-Onshore-Offshore Delivery Model

Flexible engagement structure allows for collaborative partnership models

History of 100% client retention since inception

Employer of choice in India - Turnover < 10% annualized

ISO-9001 certified, Six Sigma and BS7799 Security compliant

Milestones

FY 2000 FY 2001 FY 2002 FY 2003 FY 2004 FY 2005

Set UP

Initial Funding

ITES Kick O�

BPO Services

Series A Funding

ISO 9001Certi�cation

AdjugedTie

EmergingStar

NewFacility

inMysore

Transition to the

IndecommStructure

Established TRRS Imaging Customized Solutionsin Imaging , work�ow and Document managementtechnologies in January 2000. Seed funding fromSIDBI ventures for setting up ITES Division in December 2000

60 seat Automated forms processing facility Operational in March , 2001First Pilot for IT enabled Services project kick-o� April 2001Today our capacity is a total of 1400 FTE's in 3 shifts

Launch of vertical market solutionsHealthcare Administrative services launched in June 2002Title Insurance services launched in December 2002

$5 Million series - A funding from West Bridge Capital Partners and Acer Exit by SIDBI venturesTRRS Imaging re - launched as Indecomm Global Services in December of 2003

Featured in neolT's "o�shore 100" list of most innovative ITO and BPO suppliers. Adjudged an emerging star at the Tiecon 2005

Launched of new facility at mysore Obtained ISO 9001 certi�cation

Management Team

John R Torrel III (Chairman)

John Torell is a Partner of Core Capital Group, a private equity investment firm and has been Chairman or President of a number of major American banking institutions and has participated in virtually all phases of the financial services industry. John is the former President of Manufacturers Hanover Corporation and Manufacturers Hanover Trust Company, and the former Chairman, President and CEO of CalFed Inc. He was also the Chairman and CEO of Fortune Bancorp, Tampa , as well as the Chairman of Telesphere, Inc. John is currently a Director of Wyeth and a number of private companies. He previously served as a Trustee of Columbia University's Graduate School of Business as well as a Director of the Juilliard Foundation, the Financial Services Corporation of New York , the New York State Banker's Association and the New York State Banking Board. He is also the Chairman of the International Executive Services Corps, a non profit organization providing executive volunteers to developing countries and emerging democracies. He graduated from Princeton University with a B.A. in Economics and studied at New York University's Graduate School of Business and the Graduate School of Credit and Financial Management at Dartmouth.

Naresh Ponnapa (President and CEO)

Naresh Ponnapa has worked in various senior capacities within the Unilever organization for 21 years, both in India and abroad. He was a key member of Unilever’s core Mergers & Acquisitions team in London and a Special Assistant to the Chairmen of Unilever. On joining Hindustan Lever Limited (HLL), (Market Capitalization > US $10 billion) he became the youngest member on its Board. Prior to founding Indecomm Global Services, Naresh was the COO/Operating partner in Connect Capital and was also responsible for identifying investment opportunities in the BPO space. He is currently on the Board of several BPO companies.

C.V Prakash (President - Strategic Initiatives)

Prakash is the principal founder of TRRS Imaging Ltd. He has over 18 years of experience in Information Technology. He has worked with leading computer firms in India, and was associated with the implementation of imaging solutions for various multinational companies in India and overseas. Prakash has been a part of the data capture industry since its inception in India and is recognized as a thought leader in this space. Prakash has a degree in Electronics & Communications Engineering.

Rajan Nair (Chief Sales and Marketing Officer)

Prior to joining Indecomm, Rajan Nair was the CEO of ikigo Inc, of which he was also the co-Founder. At ikigo, Rajan successfully led the development and marketing of a unique monitoring software solution to Fortune 500 companies. Before starting ikigo, Rajan had served as COO at SeraNova Inc, a NASDAQ-listed e-Business Services Company. He has the requisite blend of experience and expertise for creating and managing a high growth offshore IT services and outsourcing company. Rajan’s areas of expertise include business strategy development and execution, global organization and development, sales & marketing and eBusiness/Internet solutions. Rajan has received a Bachelor of Commerce from Bombay University and a Cost and Management Accountant degree from the Institute of Cost and Works Accountants of India.

Maria Elena Amirault (Senior Vice President - US Operations)

Maria Elena Amirault has over two decades of experience in the Financial Services industry and customer oriented enterprises. During the course of her professional experience, Maria has executed diverse functions across leading financial services institutions in the country including Bank of America, Fortune Bank and Florida National Bank. Prior to joining Indecomm, Maria was a Senior Manager reporting directly to the CEO at Central Florida Euro Car's, a leading car dealership working with some of the most reputed automotive brands. At Central Florida Euro Car's Maria anchored end to end responsibilities, from management of relationships at the factory level to the actual management of the entire business.

Rajan Nair (Senior Vice President-Global Sales and Marketing)

Prior to joining Indecomm, Rajan Nair was the CEO of ikigo Inc, of which he is also the Co-Founder. At ikigo, Rajan successfully led the development and marketing of a unique monitoring software solution to Fortune 500 companies. Before starting ikigo, Rajan had served as COO at SeraNova Inc, a NASDAQ-listed e-Business Services Company. He has the requisite blend of experience and expertise for creating and managing a high growth offshore IT services and outsourcing company. Rajan's areas of expertise include business strategy development and execution, global organization and development, sales & marketing and eBusiness/Internet solutions. Rajan has received a Bachelor of Commerce from Bombay University and a Cost and Management Accountant degree from the Institute of Cost and Works Accountants of India.

Krish Anand (Chief Technology Officer)

Anand is co-founder of TRRS Imaging Ltd. Anand is among the world’s leading specialists in Imaging technology. He has over 15 years of experience in forms/data recognition technology, process flow, and workflow management. He specializes in the application of technology to specific areas in remittance processing - in financial services and claims related transactions in the healthcare industry. Anand leads the technology initiatives at Indecomm in the areas of Application Integration, Advance Forms Capture, XML Capture and Content Management. Anand holds an Engineering degree in Computer Science.

Sudha A Prakash (Senior Vice President - Human Resources)

Sudha, who joined the founding team of TRRS Imaging, is a Chartered Accountant with over 15 years of experience in Banking & Consulting. Sudha was part of the inception team at Citibank Cards in India and was involved in recruitment, training, customer service and operations for Citibank, India. During the institution of the credit cards call center facility, Sudha was responsible for review and for quality in operations. Sudha has also worked as a consultant in India’s leading management consultancy.

Vidya Ravikumar (Vice President - India Operations)

Vidya has extensive work experience in the financial services industry. Amongst others, she has worked with companies such as Citibank, GE Capital, Intelenet Global Services and Standard Chartered Bank. Prior to joining Indecomm, she was the National Collections Head for Standard Chartered Bank.

Release

Archive Images

Export data to database,

work�ow, or document

management system

QC

/

RESCAN

Image cleanupForm IDOCR/ICRBar code recognition

Prepare pagesSeperate batches

Key from imagesValidation and correct dataCustom validation scripting

Local or remote scanningImport input dataReview images

Offerings

Key service o�erings

Document Management Services

Indecomm provides specialized services spanning the entire breadth of the document management lifecycle. Indecomm o�ers a comprehensive range of information capture management services and solutions for third party administrators, banks insurance companies and healthcare service providers. Indecomm employs industry leading technologies to automate document capturing and processing. Indecomm's clients have achieved operational �exibility and are hence able to focus on their core business goals, owing to reliable and high quality services from Indecomm.

Indecomm's suite of data captures and document management services include:

General Input Services Forms Processing Full Text and Abstract Entry Services Document Imaging Document Indexing

Indecomm's process for data and document capture is depicted below:

Business Process Outsourcing ServicesIndecomm delivers comprehensive and high quality outsourcing solutions through its Business Process Outsourcing services. Indecomm o�ers End to end Business Process Outsourcing services in Banking and Financial Services, Healthcare and Insurance and Banking and Financial Services.

O�erings for Banking and Financial Services

Credit Card management and query resolution Lock box, remittance and check processing Mortgage loan processing Receivables and payables processing

O�erings for Bene�ts Administration Set up

Plan setup (FSA, COBRA) Company information Employee census Business rule creation Master data creation Enrollment / deletions Updating and maintenance

Administration - Front end services

Incoming / outgoing mail handling Receipt of claims - snail mail / fax / e-fax / web submission Receipt of company payments for FSA and Cobra payments Check printing and mailing Mailing of reports and communication �yers Voice based help desk to attend to employee queries

Administration - Back-end services

Aggregation of claim details from sources Updating the back-end Adjudication and settlement Report generation Maintenance and reconciliation of escrow account

O�erings for Healthcare and Insurance

Patient registration and �ling Medical Coding and Billing Claims Generation and Filing Claims Validation and Adjudication Claims and Premia Processing Accelerated Receivables Management Enrollment and Bene�ts Administration HIPAA compliant translation services

Process Improvement

Steady state Operations

Launch

Prudent use of Technology

Offshore Implementation Road Map

Process Re-engineering

Analyzing the Cost Benefit

Identifying process that can be Offshored

List of process and associated sub-processes

No strings attached analysis of current operations

Services

Indecomm o�ers Consulting services related to Business Process Management, andProcess Reengineering

Business Process Management

Indecomm is well geared to o�er end-to-end business process management consulting services to companies desirous of optimizing their work�ows. This process involves close interaction with the client in understanding their process work�ow, estimation of time consuming and error prone areas and other process pain points. The Indecomm consulting team suggests suitable changes in the work�ow and recommends ways to automate a considerable proportion of work that would otherwise require manual intervention.

Process Reengineering

Those processes which require some �x before o�shoring, are taken up for a process reengineering exercise. This task is handled by a team comprising domain experts and highly skilled technical sta�. For complex process reengineering engagements, the prototype of the technology - enabled solutions are developed and demonstrated to the client. Indecomm's in-depth domain understanding, complemented by its technology expertise enables it meet customer requirements in a short while.

Indecomm's approach to o�shoring:

Indecomm follows a holistic approach of selecting processes that o�er better leverage through o�shoring to deliver transformational bene�ts rather than mere incremental improvements

Multiple delivery centres

Dedicated onsite support team at Iselin, USA

O�shore delivery centres at Bangalore and Mysore.

State of the art delivery centre at Bangalore, India with built in redundancy

Comprehensive disaster recovery and Business Continuity planning

24 X 7 operation with access restriction for the premises

Over 1400 employees

Ergonomically designed work place

Houses conference halls, training rooms, Cafeteria, etc.

Centralized network and systems management

Online & near line backup storage with fail safe fall over

System level and physical security to ensure protection of client intellectual property

Multiple T1 secure connectivity

Infrastructure

Value Proposition

The Indecomm di�erentiator- Creative Application of technology to transaction processing

The Indecomm team comprises some of the world's leading experts in imaging and work�ow technologies. Combining in-house R&D with customization of third party tools, Indecomm Global Services stands out in its application of relevant technology to increase the level of automation in business processes characterized by multi-format inputs and intricate business rules. Our technology- enabled solutions, deployed across the US, Asia and India, have been approved by Central Banks, Monetary Authorities and regulatory bodies. Indecomm Global Services is unique in that it has invested in a high quality in-house technology team headed by the CTO.

Mortage Processing Credit Card Processing Benefits Administration Remittance Processing Competence in mail room, scanning and data capture OperationsDeep Domain Expertise

Measurable Business Gains

Increase ProductivityReduced turn around time processesGreater accuracy in processingHighly scalable solutions to caterto seasonal spurts in volumeSubstantial reduction in costs

Technology Enabled Service Delivery Platform

Use of advance work flow and imaging technologies

In house R & D teams System assisted with

multiple systems Data interface with multiple systems

Realtime monitoring and client reporting capabilities

Highly secure facalities

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Featured in “Financing small enterprises in developing countries authored By Roger Leeds, professor at Johns Hopkins University

The only company selected from India

Used extensively as a case study within the World Bank

Featured in BT ’s Top 20 for 2004 list consisting of companies from India that have the potential to achieve global greatness

Indecomm is the only BPO to make it to this list

The other 19 companies featured are the leaders in their respective markets.

Featured in neoIT ’s “O�shore 100 ”, list of the most innovative ITO and BPO suppliers

Indecomm amongst the selected few BPO companies world wide to feature in this ranking

Adjudged an “Emerging Star ” at the TieCon 2005

The TiE Emerging star accreditation is testimony to the leadership, good fundamentals, and strong continuity that Indecomm has consistently demonstrated apart from the enduring value it has delivered to its clients

Awards and Accolades