IMPROVING ORGANIZATIONAL RESILIENCE

13th.May 2016Pn Salmah NatoonClinical Educator

SKSMC

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What is Resiliency?

Resiliency is the ability to “bounce back” from set backs, and/or

overcome hardships.

Sessions for discussions

Definition of Organizational Resilience

Approaching to Develop Resilience

The effect of organizational resilience concept for today management

What is Risk Management?

DEFINITION

Organizational Resilience “ the ability of an organizational to anticipate, prepare, respond and adapt to incremental change and sudden disruptions in order to survive and prosper” British Standard BS65000 (2014)

DEFINITION

“Health system resilience can be defined as the capacity of health sectors, institutions and populations to prepare for and effectively respond to crises;: maintain core functions when a crisis hits; and ,informed by lessons learned during the crisis, reorganize if conditions needs improvement or to be revised.”

Kruk et al (2015) p.1910

Resilient organizations are made up of RESILIENT INDIVIDUALS

Resilience in healthcare system simply having the following:

1.Job Design – or job category will help someone identify their own role and function in the organization – the better their understanding the better impact of their performance to the organizational growth and development

2. Organizational culture and structure Culture define as the values and behaviors that contribute to the unique social and psychological environment of an organization. An organizational structure defines how activities such as task allocation, coordination and supervision are directed toward the achievement of organizational aims.[1] It can also be considered as the viewing glass or perspective through which individuals see their organization and its environment.

Resilience Organization

3. Effective Leadership.  Having engaging leaders in any organization may heavily influence the employees . The courage and excellent leaders will be able to establish a clear vision of the company, shared the vision with the staff so that they can willingly followed. Leaders are being seen as a knowledgeable, skillful in providing sound information to the staffs. Portrayed a skills of visualizing, coordinating , balancing the conflict beyond their own interest and focus on the interest of all team members. They also be able to step up in times of crisis and balance to think and act creatively in a difficult situation. Blaming culture is always NO, NO for this types of leaders

Resilience Organization 4. Successful Relationship This is about the relationship between the employee and the organization Trust and promote Positive Practice Environment (PPE)- healthy workplace Open communication and effective team work Transparent Supportive, supervision and mentoring Provide adequate and necessary CPD etc The strength of the organization does not depend on single entity, rather, by its attachment to the larger community.

Resilience Organization

5. Risk Management Risk management is the activity of analyzing, assessment, control and avoidance, minimizing or elimination of unacceptable risks. The resilience organization may use risk of assumption, risk of avoidance, risk of retention , risk of transfer or any other strategy in order to response to the unexpected event and use that experience to response to the same event in future or restudy and evaluate situation for improvement.

The Advantages of Resilience Organization

Is able to sustain competitive advantage over time through its capability Deliver excellent performance against current goals Effectively innovate and adapt to rapid, turbulent changes in markets and technologies Able to create structure and to dissolve itProvide safety in the mist of change Manage emotional consequences of continuous transformation and change: anxiety and griefLearn and develop

POINT TO PONDER

“Be like water making its way through cracks. Do not be assertive, but adjust to the object, and you shall find a way round or through it. If nothing within you stays rigid, outward things will disclose themselves. Empty your mind, be formless. Shapeless, like water. If you put water into a cup, it becomes the cup. You put water into a bottle and it becomes the bottle. You put it in a teapot it becomes the teapot. Now, water can flow or it can crash. Be water my friend.”