IDCEE 2013: Depositphotos Overview - Elena Flanagan-Eister (CEO @ Depositphotos)
IDCEE 2014: Katerina Kostereva (CEO and Co-founder @ Terrasoft and bpm’online)
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Terrasoft
Transcript of IDCEE 2014: Katerina Kostereva (CEO and Co-founder @ Terrasoft and bpm’online)
Terrasoft
Terrasoft
500 experts
20% of
CIS CRM market
12 years
on the market
6 000customers
BostonSamara
London
400 partners around the world
Riga
Terrasoft geography
Moscow
Kiev
Awards and recognition
Bpm’online is positioned as a Facilitator
in Nucleus Research CRM Value Matrix
1281% ROIwithin 3 months after
bpm’online CRM
deployment
Schneider Electric
resellers in 28 countries
leverage bpm'online
Over 3,500 users
take advantage of
bpm’online application
in their daily work
CRM philosophy
at bpm’online products
Campaigns
Lead management
Opportunity management
Orders & invoices
Customer service
CRM
Campaigns
Lead management
Opportunity management
Orders & invoices
Customer service
CRM
Campaigns
Lead management
Opportunity management
Orders & invoices
Customer service
CRM
Campaigns
Lead management
Opportunity management
Orders & invoices
Customer service
CRM
Lead generation
Lead qualification
Lead distribution
Lead to opportunity conversion
Prospecting
Needs analysis
Value Proposition
Id. Decision Makers
Perception Analysis
Proposal
Negotiation
Contractation
Order entry
Order confirmation
Order fulfillment
Lead
Opportunity
Order
Service
Lead generation
Lead qualification
Lead distribution
Lead to opportunity conversion
Prospecting
Needs analysis
Value Proposition
Id. Decision Makers
Perception Analysis
Proposal
Negotiation
Contractation
Order entry
Order confirmation
Order fulfillment
Lead
Opportunity
Order
Service
Lead generation
Lead qualification
Lead distribution
Lead to opportunity conversion
Prospecting
Needs analysis
Value Proposition
Id. Decision Makers
Perception Analysis
Proposal
Negotiation
Contractation
Order entry
Order confirmation
Order fulfillment
Lead
Opportunity
Order
Service
Lead generation
Lead qualification
Lead distribution
Lead to opportunity conversion
Prospecting
Needs analysis
Value Proposition
Id. Decision Makers
Perception Analysis
Proposal
Negotiation
Contractation
Order entry
Order confirmation
Order fulfillment
Lead
Opportunity
Order
Service
360° customer view
Segmentation
Lead management
Lead scoring
Campaign management
Omni-channel communications
SMS
Events
Web-to-lead form
Social media
Loyalty / reward program management
Mobile capabilities for loyalty management
bpm’online marketing
Opportunity management
Orders and invoices
Products and services
Collaboration tools
Quote management
Contract management
Document flow automation
Project management
Mobile capabilities for SFA
360° customer view
Segmentation
Lead management
Lead scoring
Campaign management
Omni-channel communications
SMS
Events
Web-to-lead form
Social media
Loyalty / reward program management
Mobile capabilities for loyalty management
bpm’online marketing bpm’online sales
Opportunity management
Orders and invoices
Products and services
Collaboration tools
Quote management
Contract management
Document flow automation
Project management
Mobile capabilities for SFA
360° customer view
Segmentation
Lead management
Lead scoring
Campaign management
Omni-channel communications
SMS
Events
Web-to-lead form
Social media
Loyalty / reward program management
Mobile capabilities for loyalty management
Case management
Service level management
Service catalogue management
Knowledge management
Feedback management
Omni-channel communications
Customer Portal
bpm’online marketing bpm’online sales bpm’online customer service
Business process
management
BPM+CRM
bpm’online key advantage
Out of the box reference processes
for sales, marketing and service.
Platform
Engaging interface
that users love!
Mobile
Why
bpm’online?
BPM +
Out of the box reference processes
All-in-one platform for sales,
marketing and service
Engaging interface that users love!
