IBM Career Smart Framework Managing Projectsand Programs Guidance

Managing Projects and Programs Capability

Capability DescriptionManaging projects and programs involves delivering optimum client business solutions by executing quality projects on time and budget based on worldwide industry best in class methods, tools and processes which are aligned to the client industry and technical environment. Value is achieved and recognized by the client only when these solutions are delivered to meet or exceed client expectations and contribute to client and IBM success. Refer to https://w3.ibm.com/learning/lati/sites/career-development-guidance-site/html/pages/cf_capabilities_vg.html?capabilityId=CAP0007 for additional information. Capability statements are in white rowsCapability statement guidance is in green rows

Core ContentSponsor/Stakeholder Agreement Management Theme

Entry Foundation Experienced Expert Thought LeaderEngaged project team or mentor to review formal project documents (SOW and project charter) to identify the role and relationship of project sponsors and team members and interacted effectively to meet the clients' expectations.

Reviewed and verified your responsibilities and deliverables with your team leader and ensured they met client expectations, quality requirements and conditions of satisfaction (COS).

Developed, maintained, and managed relationships throughout the sponsor and project organizations to ensure client value, sponsorship, involvement, and commitment.

Expanded relationships to functional and executive levels and provided leadership in a steering committee. Drove client value by identifying opportunities for follow-on business by considering multiple capabilities within IBM. Collaborated with the account team to provide optimum client business solutions.

Maintained long-term executive client relationships, credibility, and trust despite short-term setbacks and influenced others to do the same.Directed the account team to propose, close and win opportunities for follow-on business by considering multiple capabilities within IBM to provide optimum client business solutions.

12/14/2009 IBM CareerSmart Framework - Internal Use Only Copyright IBM Corp. 2008, 2009 Page 1 of 48


Reviewed SOW and Project Charter with mentor and team members for identification of and contribution to project deliverables.Met with Team Leader and verified project team assignments and sponsor roles. Contributed to project kick-off meeting and team status meetings by recording and distributing meeting minutes and soliciting feedback from team members.For the S&D Business Unit, obtained the Project Charter, SOW and Team Organizational Structure from Business Transformation Team Leader (BTTL) or Product Development Team Leader (PDTL).

Documented client and sponsor expectations for deliverables via the approved tools as documented in the technical environment. (e.g. Teamroom, Project Control Book, etc.).Retrieved templates from the Intellectual Capital Database as a basis for developing Conditions of Satisfaction (COS), Project Charter, Statement of Work (SOW), etc for this project.S&D Business Unit Guidance - Expert Level most likely can provide the Conditions of Satisfaction; Check the project charter from the PDTL or BTTL for more information.

Reviewed Conditions of Satisfaction (COS) and project success criteria with client, project sponsors and stakeholders to ensure consistent execution of the project.Developed a project organizational structure which documents all the stakeholders and their roles on a project. Contributed to the development of the SOW and assisted in resolving issues to ensure client value.

Established, negotiated and gainedclient, sponsor or stakeholder agreement on Conditions of Satisfaction (COS) and project success criteria.Defined and documented the SOW and obtained agreement from the client or an Internal Executive Review Board. The SOW included the description of scope of work, services or product, list of deliverables and associated delivery and acceptance conditions, schedule of major milestones, client or subcontractor requirements and responsibilities, completion criteria and the terms and conditions, Resolved issues surrounding the development of the SOW and COS and assisted team members in identifying client value in the

Identified and developed account or market segment growth opportunities and negotiated relevant agreements by engaging critical team members, stakeholders, multiple IBM organizations, client executives, LoB executives and business partners to ensure client value. Analyzed each stakeholder's incentives and objectives for the project to determine opportunities for growth and provide optimum client business solutions.



Project and Work Plan Theme

Entry Foundation Experienced Expert Thought LeaderContributed to the definition of project requirements and the integrated project plans for a component of the entire project. Identified the tasks, hours and costs associated with the project plan component. Identified client value from discussions with Project Leader and other team members.

Contributed to the development of the integrated project plans for entire project and developed the plan for team or subproject including hours and cost estimates. Identified and documented client value from discussions with Project Leader and other team members.

Articulated the project baseline and ensured that all team members (IBM, client and subcontractors) determined their responsibilities as it relates to client value. Estimated costs and staffing, plan, develop, and forecasted a component of the integrated project plans. Reviewed and gained agreement with the team to manage the project as defined by the WWPMM Project Management System Summary to provide optimum client solutions.

Established a Project Management System. Developed requirements baseline to provide client value with staffing and cost estimates that were approved by the client. Gained agreement on change management process with team and client organization.

Directed the establishment of the Project Management System to ensure focus on client value. Integrated all components of the plan to ensure the requirements for your large complex project or program maximized client value and were approved by the client.

Collaborated with team members to define, develop and document your portion of the project plan in the selected PM tool (MS Project, Rational Portfolio Manager, etc.). This could have included tasks, risks, estimating hours, cost, headcount, etc. for your portion of the plan. Reviewed the project baseline assumptions with project manager to ensure alignment with client value.

Used appropriate tools and methods to develop a subproject plan incorporating the baseline assumptions as an input. This could have included tasks, risks, estimating hours, cost, headcount, etc. for the plan of the subproject. Reviewed the project baseline assumptions with project manager and team to ensure alignment with client value.

Used appropriate tools and methods to develop a project plan incorporating the baseline assumptions as an input. This could have included tasks, risks, estimating hours, cost, headcount, etc. for the plan of the project. Assisted and mentored Entry and Foundation Level PMs in the creation and integration of their project plans. Reviewed the project baseline assumptions with project manager and team to ensure alignment with client value.

Directed the selection of methods and tools used to develop the Project Management System and the integrated project plans that were used to define the agreement between IBM and the client or sponsor. Evidence provided included: Scope of work, Financial Baseline, Description of services and products, List of deliverables and the associated Conditions of Satisfaction (COS), A high level schedule that was built using appropriate tools, Client or subcontractor requirements and responsibilities, Completion criteria, Terms and conditions. Integrated the project team components to develop the project baseline to ensure optimum client value.

Approved the methods and tools used to develop the Project Management System. Integrated project plans for your complex project or program that was used to define the agreement between IBM and the client or sponsor. Evidence provided included: Scope of work, Financial Baseline, List of services and products, List of deliverables and the associated Conditions of Satisfaction (COS), A high level schedule that was built using appropriate tools, Client or subcontractor requirements and responsibilities, Completion criteria, Terms and conditions. Developed and explained project baseline assumptions and the impact of any special considerations to all team members to maximize client value.



Work Plan Execution - Change Management ThemeEntry Foundation Experienced Expert Thought Leader

Reviewed the change management process established for your project with the project manager. Collaborated with the team to maintain awareness of potential impact of changes to the project and to client value.

Implemented and complied with the selected change management process. Assisted project manager in the creation and maintenance of the Change Management log. Recorded in the selected tool, changes approved by the Change Control Board, sizings, estimated costs, and associated impacts to the project and client value.

Performed change request analysis to determine the benefits and detriments for client value and the project. Provided your recommendations to the project manager and the team for their input and concurrence. Updated the appropriate project baseline for approved changes.

Gained client agreement and commitment to establish and use a standard Change Control Process through the implementation of a Change Control Board. Analyzed changes to determine impact to client value and project. Recommended alternatives to provide optimum client business solutions and thereby grew scope on your project. Presented Program Change Requests (PCRs) to the client via the Change Control Board. Based on the results of the Change Control Board, updated and rebaselined the project plan if there were scopechanges.

Drove change at a Program Level to penetrate other areas of the Client's business to provide optimum client solutions and additional business for IBM. Provided guidance and influenced Change Control Boards to ensure changes were strategic in nature and were consistent with client's industry and business direction to provide client value.

Read all change management documentation to become familiar with the process and to ensure all changes implemented are in line with the established Change Control Process. Used the selected change management tool to document changes, dependencies and the resulting impact to your component of the project. Identified pertinent PCRs and discussed with PM potential changes for project component and their impact to client value.

Recorded and tracked PCRs in the Change Management log. Documented sizings, estimated costs, Change Control Board decisions and associated impacts to the project and client value for all changes.

Analyzed project change requests (PCRs) to determine benefits or detriments to client value. Provided written recommendations for alternate solutions to PCRs to the project manager and the team for their input and concurrence. Mentored junior members of the team to ensure the Project Control Log was accurately maintained. Documented and communicated the impact of the approved changes to team members to ensure update of project baselines.

Presented and demonstrated valueof Change Control Process to the client. Gained client commitment and established Change Control Board. Recommended alternatives to proposed changes that provided additional client valueand grew scope on the project. Engaged the Change Control Board for change approval. Ensured all relevant project documentation was updated and the project baselines reflected the approved changes.

Ensured all changes in your program or portfolio were in-line with customer strategy and business needs. Reviewed program baseline updates and gained client acceptance. Provided guidance and influenced Change Control Boards to ensure appropriate decisions were made in a timely fashion. Secured new business by identifying additional value for client in opportunities outside of current program scope.



Work Plan Execution - Financial Management ThemeEntry Foundation Experienced Expert Thought Leader

Reviewed the financial baseline of your project component with project manager or mentor. Tracked and reported financial status (hours, dollars) of your component using the appropriate financial management tools. Identified and notified project manager of any discrepancies from your component baseline and recommended actions to correct.

Performed financial management of your team or subproject to ensure successful financial performance. Reviewed individual team members weekly status reports including utilization to ensure that budgeted cost of work performed was equal to actual cost of work performed (BCWP = ACWP). Took action to correct variations from plan to ensure sub-project was completed on time and budget. Conducted frequent financial reviews with project manager to ensure client value was achieved.

Developed staff and cost budget to include full-time equivalent (FTE) allocation and utilization over the length of the project. Used IBM's or client's financial systems and methods to manage project costs and took corrective action to deliver the project per the estimated cost and plan. Collected financial status reports from team members and generated appropriate earned value analysis reports on a timely basis to ensure client value.

Established the financial management system, ensured all team members were proficient in its use, and mentored team members on financial management as required. Ensured team assignments and allocations were appropriate over the course of the project. Assigned and balanced resources at the appropriate level to ensure client value. Tracked and reported financial results via earned value reports from team members to ensure project financial targets were met. Resolved financial variances by renegotiating financialcommitments with the client and rebaselining the project if required.

Addressed financial discrepancies in a timely manner and renegotiated to gain client approval for resolution. Resolved delinquent invoices to ensure timely payment. Ensured entire team was focused on providing client value by meeting or exceeding the financial commitments of the project or program. Considered all sources of resourcing projects including global resources to ensure that client value was maximized. Presented financial information to client executives to demonstrate IBM's on-going value to the client.




Reviewed financial processes to identify the components (hours, tasks, dollars, deliverables, etc.) that are tracked and reported in the management of your project or sub-project budgets. Reported variances to baseline to the project manager with recommendations to get back on track. Provided hours or cost for invoicing at component level.

Tracked project costs and contributed to earned value analysis for sub-project. Reviewed appropriate earned value reports with project manager and team to ensure client value. Provided hours and costs for invoicing at subproject level. Took corrective actions, as appropriate, to keep sub-project on plan. Delivered financial status on a timely basis to contribute to the delivery of the project on time and on budget.

Developed and managed the overall budget and delivered the project as per the estimated cost and plan. Tracked FTEs and project cost, identified variances and took corrective action as necessary including renegotiating the baseline if needed. Consolidated all costs for customer invoicing. Utilized earned value reports to ensure client value.

As a component of the project kick-off meeting, ensured the data collection, earned value analysis, reporting and invoice generation of the financial management system were presented to all team members. Continually mentored team members to ensure proficiency in the use of the financial measurement system. Made optimum assignments and allocations of team members over the course of the project. Assigned and balanced resources at the appropriate level to ensure client value. Tracked and reported financial results via earned value reports from data submitted by team members to ensure project financial targets were met. Resolved financial variances by renegotiating financial commitments with the client and rebaselining the project as required.

Established the threshold to trigger financial exception process for the project or program. Resolved delinquent invoices with client in a timely manner. Conducted regular financial status reviews with team and mentored team members to close financial knowledge and skill gaps. Directed the team to pursue attainment of the most cost effective and skilled resources to ensure client value. Presented financial information to client executives to demonstrate IBM's on-going value to the client.



Work Plan Execution - Deliverables Management Theme

Entry Foundation Experienced Expert Thought LeaderDetermined the difference between client work products and project deliverables. Ensured the work products and deliverables for your component were validated against the quality plan.

Managed deliverables for your team or subproject and ensured the work products and deliverables produced were validated against the customer acceptance criteria based on the quality plan.

Demonstrated value add to the client by meeting or exceeding customer acceptance criteria. Contributed to the development of the quality plan and assisted in the mentoring of team members in the execution of the plan.

Developed the quality plan and ensured entire team committed and delivered to the quality plan that was developed to meet or exceed client deliverables. Ensured client acceptance and sign-off for the deliverables was obtained.

Ensured quality plan articulated client value and all client commitments were met or exceeded. Leveraged IBM's commitment to quality and client's acceptance of deliverables to generate discussions regarding future business opportunities. Selected and hardened deliverables for asset reuse.

With the assistance of the project manager or mentor, read and complied with the metrics documented in the quality plan. Produced the work products and deliverables on budget and on time for the project component and reviewed them with the project manager and team.

Read and complied with metrics documented in the quality plan. Produced the work products and deliverables for your subproject on budget and on time and reviewed them with the project manager and team.

Demonstrated value add to the client by meeting or exceeding customer acceptance criteria. Contributed to the development of the quality plan and mentored team members in the execution of the plan.

Developed the quality plan with team input. Established mentoring practices to ensure commitment to the quality plan. Ensured all work products and deliverables were in compliance with quality plan. Required that all subcontractors complied with all aspects of the quality plan. Obtained customer sign-off for all deliverables.

Met with the client to ensure quality plan aligned with client's business needs and provided client value. Ensured customer acceptance of all deliverables. Used successful and timely completion of deliverables to initiate discussions with the client regarding additional business opportunities. Generated follow-on business based on the high customer satisfaction. Engaged team in brain storming sessions to consider possible asset reuse.



Work Plan Execution - Tracking and Control ThemeEntry

Reported progress for your project component by submitting regular and timely status reports as defined by the project manager. Met with project manager or mentor to become familiar with the tool used for tracking. Identified how items tracked aligned with client value. Reported any variance and recommended adjustments to the plan to increase the probability of project success.

FoundationCollected and reported progress and tracking data for your team or subproject by using the identified tool. Assessed the progress of the subproject to determine if it was proceeding according to the agreed baselines. Presented variances to the baselines to project manager and team with recommendations to resolve variances and thereby increased the probability of project success.

ExperiencedTracked, and controlled all plan activity submitted from project team members, including subcontractors. Mentored team members to ensure compliance with project business controls. Created action plans, assigned tasks from the plan to team members and ensured action plan was executed to resolve variances. Updated project baselines as needed. Contributed to Project Phase Assessments in a timely manner.

ExpertEstablished the controls and tracking criteria that were used to manage the project. Gained team agreement and commitment of the controls and tracking criteria. Clearly communicated the client's business objectives to the team so that the team supported and contributed to client value. Analyzed and validated all plan activity submitted from project team members, including subcontractors to ensure optimum resource balancing and usage. Completed Project Phase Assessments in a timely manner. Kept the client apprised of project status and gained concurrence on project plans, project health, and action items.

Thought LeaderEstablished with client's concurrence, a dashboard view that highlighted key areas of client interest and the delivery of client value. Identified any significant variance to plan and conducted client negotiations to resolve the variance. Built a high level tracking plan that was able to identify areas of concern in order to minimize impact to client value. Established threshold limits with project managers or teams that triggered awareness of any significant variances to plan. Ensured action plans were in place to manage areas of concern in a timely and prudent fashion.

Became proficient in using the project tracking tool. Generated timely status reports. Highlighted any variance from plan and provided recommended solutions.

Collected and reported status on a regular basis for your team and subproject using the identified tool for the project. Contributed to the resolution of variances to the baselines and executed assigned tasks to resolve variances.

Collected and reported status on a regular basis using the identified tool for the project. Created and implemented action plans to resolve variances. Mentored team members in the use of the tool and to ensure compliance with business controls. Delivered all documentation and reports for Project Phase Assessments in a timely manner. Updated project baselines as required.

Established indicators to trigger potential variances. Developed corrective action plans to address variances. Consolidated all input from team members and subcontractors and validated actuals against budget. Optimized resources to ensure client value. Mentored team members to contribute to client's business objectives. Ensured team members complied with project and business controls. Conducted and reviewed Project Phase Assessments with team and client. Adjusted project management plan as needed.

Established Dashboard criteria for client presentations. Using the Dashboard, presented project health and status to the client on a regular basis. Determined health indicators using an appropriate tool (e.g. Seven Keys). Conducted regular reviews with key team members for all components of projects and program in support of client value. Scheduled and participated in Project Management Reviews as appropriate. Directed any corrective action to ensure project and program is on track.



Communications Management Theme

EntryDemonstrated effective written communications, including the use of proper grammar, spelling, document organization, clarity, and use of content appropriate for the audience in correspondence and status reporting. Demonstrated effective verbal communications, including strong eye contact (where culturally appropriate), responsiveness to questions, ability to stay on subject, use of good feedback, and follow-up questions, etc., so that effective two-way communications was demonstrated in one-on-one and small group situations.

FoundationDemonstrated effective written and verbal communications, including the use of proper grammar, spelling, document organization, clarity and use of content appropriate for the audience and subject matter for all project deliverables. Gained proficiency in identified project communication tools and mentored team members on their use. Assisted project manager with development of client and team presentations.

ExperiencedProvided guidance and communication in the areas of project management processes, tools and techniques. Completed formal and consistent status reports to provide assessment of project health and status. Developed and delivered client andteam presentations that were client value focused. Organized and maintained project team communication repository (e.g. Team Room).

Expert

Developed a formal communication plan. Directed the team on the use of standard templates from appropriate PM methodology. Ensured team members were thoroughly familiar with the communication plan, the objectives of the project and its impact on client value and business objectives. Applied persuasive written and oral communication and negotiation skills that developed winning solutions and resolved conflicting stakeholder priorities.

Thought LeaderUsing effective written and oral communication skills, grew scope by conveying the depth and breadth of IBM expertise and the value to the client. Developed strong relationships with clients and instilled trust by meeting or exceeding commitments and obtained client endorsement as a referenced account for IBM.



Read communication plan and generated formal status reports on a regular basis for your component. Contributed to formal status reports as related to your project component. Communicated effectively both verbally and in writing to clients, management and team.

Contributed to communication plan deliverables and communicated effectively both verbally and in writing to clients, management and team aligned to the level of responsibility. Produced formal status reports, PCRs, team presentations, project requirements, documentation and user guides, etc. for your team or subproject. Mentored team members on use of communication tools.

Conducted productive meetings with pre-published agenda, resulting actions and minutes recorded in the team data repository. Utilized standard templates from appropriate PM methodology and assisted in the development of a formal communication plans. Used the business unit standard process to gather information from team members and created a unified status report. Provided written and oral reports on a timely basis to keep all stakeholders informed. Guided team members to use project resources (webpages, knowledge networks, capability guide, etc.) to assist in the execution of their assignments. Developed and delivered client value focused presentations.

Developed and gained agreement on a formal project communications strategy. Created and posted the communications plan to the project repository - e.g. Team Room, Project Control Book, etc. Analyzed team status reports to facilitate problem resolution, recognition of common problems and ensured the use of best practices among team members. Ensured adherence to scheduled meetings and distribution of documentation based on the communication plan. Conducted kick-off and status meetings with teams, executives and engagement partners (vendors, subcontractors, clients, and colleagues for other functional areas) to ensure dissemination of timely project information.

Based on business unit practices, established a program office or equivalent and implemented project and program communication processes. Performed the client advocate role and was the single point of accountability for project or program. Maintained two-way communications with client, stakeholders and team. Developed strong relationships with client and instilled trust by meeting or exceeding commitments and providing client value. Obtained client endorsement as a referenced account for IBM.


value.


Risk/Issue Management ThemeEntry

Identified and tracked risks and issues for your component and raised them to the attention of the project manager in a timely manner.

FoundationGained proficiency in identified project risk and issue management tools and mentored team members on their use. Identified risks and issues on the subproject and recommended mitigation strategies to the project manager. Assisted with the maintenance of the risk and issue log.

ExperiencedImplemented the formal risk and issue management plans for your project. Tracked and resolved risk and issues raised through established processes. Became proficient in the use of the risk and issue management tool and processes selected for the project and mentored team members on their use. Mentored team members to be pro-active in the identification of potential risks and issues that would impact client value.

ExpertEngaged team and stakeholders in the creation of the formal risk management plan including identifying risks, associated mitigation plans and appropriate contingency in the plan. Established risk and issue management processes and ensured they were being executed according to plan to preserve client value. Raised items requiring attention and guided other team members in effective problem solving techniques to compare alternative approaches to provide solutions for client requirements, challenges, issues, risks. Tracked and resolved risk and issues in a timely manner and employed contingency if required. Used risksand issues as an opportunity to grow project scope.

Thought Leader

Presented to and gained acceptance by stakeholders of all processes to manage risk and issues. Ensured sufficient contingency for program risk and released contingency funds as appropriate. Analyzed the impact of risk and issues at a program level to identify additional opportunities with the client. Ensured all levels of client and executive management were aware of risks and issues and gained their support for recommended mitigation to preserve client value. Demonstrated IBM's expertise and history of excellence in this area and how it contributed to delivering client value. Established the escalation triggers with team to be aware of potential impacts to client



Obtained project risk management plan from project manager and reviewed it with mentor. Attended project risk management meetings and raised and tracked issues in a timely manner for the component to contain client risk and issues. S&D Business Unit Guidance - Tracked major risks and issues on Top Sheet and in BTMT.

Attended formal risk management meetings established for the team or subproject to track and contain client risk. Recommended alternative solutions to resolve risks and issues to maintain optimum client value. Identified risks for subproject with appropriate risk mitigation plans and presented them to the project manager and team. Assisted with the maintenance of the risk and issue log. S&D Business Unit Guidance - Track major risks and issues on Top Sheet and in BTMT.

Managed project risk and issue management plans. Held regular risk assessments; responded to quality reviews to track and reduce impact to client value. Resolved any client issues. Maintained an overall view of all the risks and issues for the project. Interacted with team and extended team to ensure all risks and issues were identified and mitigation plans were developed and implemented. S&D Business Unit Guidance - Track major risks and issues on Top Sheet and in BTMT.

Established the risk management plan. Ensured compliance to risk and issue management plan with project team and led quality reviews to track and contain client risk and address client issues. Made significant contribution to risk or quality reviews for the project and assisted in reviews for other projects. Identified opportunities to grow project scope. S&D Business Unit Guidance - Track major risks and issues on Top Sheet and in BTMT.

Gained acceptance of the risk and issue management process by conducting meetings with team and stakeholders. Secured contingency funding and determined appropriate disbursement of funds. Based on escalation triggers, kept client and executives informed of program level risk and issues and resolution strategies to gain their support. Proactively suggested alternatives to reduce risk at the program level and identified opportunities to enhance client value and to grow business. S&D Business Unit Guidance - Track major risks and issues on Top Sheet and in BTMT.


project.


completion of project assignment. they were released from the

Human Resource Management Theme

EntryReviewed the organization of your team and stakeholders including the key client members as documented in the Project Control Book. Working with your manager, identified and selected a mentor using the facilities available on Blue Pages.

FoundationWorking with your project manager and the team, analyzed your assignments and the dependencies on other team members. Working with your project manager, identified and selected a mentor using the facilities available on Blue Pages. Served as mentor for the Entry Level team members.

ExperiencedIdentified appropriate team members for project. Assigned specific tasks and responsibilities to team members based on individual skill sets. Clearly defined environment, process, and rules that created an effective team environment. Contributed to Project Assessments for team members by providing input to project manager. Mentored team members to close skill gaps and documented mentoring activity in Blue Pages. Grew personal skills by seeking PM mentors and updated documentation in your IDP.

ExpertValidated requirements and created project resource plan. Implemented resource plan and staff project with appropriately skilled individuals. Working with team members. established team rules to foster effective project working environment and teamwork. Contributed to development of others' project management and leadership skills. Completed Project Assessments in a timely manner. Managed human resource issues by identifying and recommending solutions to management. Worked with management and developed a plan that ensured timely release of

Thought LeaderWas escalation point to resolve HR issues for IBM and client resources. Provided assessments for direct reports and ensured assessments were completed for entire team with focus on client value as a significant measurement. Negotiated with lines of business for critical resources. Identified and cultivated senior project management or leadership candidates through formal and informal activities and mentoring.

Described organization charts, team structure, rules and responsibilities as documented in the Project Control Book. Participated in team meetings. Selected a mentor and established a skills and knowledge growth plan.

Reviewed assignments and ensured I had appropriate skills and experience to accomplish the assignments and formally agreed to assigned deliverables. Selected a mentor and established a skills and knowledge growth plan. Mentored at least one Entry Level team member to fill one skill or knowledge area gap.

Assessed team member skill sets and assigned appropriate project tasks and responsibilities. Documented team responsibilities, roles and expectations for effective team work. Provided team member assessments to project manager. Mentored team members and closed associated skills gaps. Documented mentoring activity in Blue Pages. Secured PM mentoring to close personal skill gaps.

resources.

Created and implemented project resource plan. Made project management assignments based on strengths of individuals. Identified skill gaps and employed the mentoring program to assist individuals to fill their skill gaps. Provided feedback on individuals' performance and raised HR issues to management with recommended solutions. Accurately estimated and staffed project with best available resources to deliver client value. Worked with management to reallocate resources upon

Sourced the appropriate personnel to meet critical project requirements. Obtained team buy-in for overall project scope and objectives. Ensured team members had opportunities for education, mentoring and experience to grow skills. Balanced critical resources across program to ensure maximum client value. Identified and addressed excellent and poor performance. Created a process to backup critical resources on the team. Actively participated in identifying opportunities for team members as


of the project.


Supplier Management Theme

EntryMet with mentor or project manager and determined the relationships with and deliverables from external organizations as defined in the Project Supplier Agreement(s) and Statement of Work (SOW) in the Project Control Book.

FoundationComplied with the formal Procurement Agreement and SOW as they related to suppliers. Assisted the supplier personnel with work startup activities. Assisted the project manager with status reports regarding the quality and progress of supplier deliverables to ensure delivery according to the formal agreements.

ExperiencedAssisted in the creation of the supplier selection criteria and the creation of supplier agreement documents. Familiarized the supplier personnel with the technical environment, schedule, supplier deliverables, project tools and processes. Reported to the project manager on the progress and provided evaluation of the timeliness and quality of work being performed on the project.

ExpertAssisted with the development of a formal Request for Information (RFI) and the selection of the supplier to ensure client value. Developed supplier agreement to define the work to be performed, the deliverables and how they were managed, distributed, scheduled and tracked. Communicated the schedule, technical environment, change management process, and completion criteria; gained written agreement with supplier. Tracked and reported supplier personnel performance and status of their deliverables. Reviewed and approved supplier invoices. Renegotiated schedule, deliverables, and resource requirements based on approved Project Change Requests (PCRs). Informed team and supplier personnel of IBM Business Conduct Guidelines (BCG) and ensured compliance with the guidelines throughout the duration

Thought LeaderDirected the procurement of suppliers by determining selection criteria based on supplier's ability to support client value and meet client and project requirements. Directed the creation of supplier agreement utilizing appropriate business unit template(s). Communicated appropriate reporting structure to the supplier and client. Resolved discrepancies with supplier invoices and issues with supplier personnel performance. Ensured BCG were reviewed and enforced at the program level. Maintained effective, ethical working relationships with suppliers.


management.


Met with mentor or project manager and discussed supplier relationships and deliverables. Complied with Project Supplier agreement and SOW and became aware of the distinctions between working with IBM colleagues and suppliers.

Assisted the supplier with navigating through the technical environment, schedule, deliverable timeframe, and reporting requirements. Provided regular status reports to project manager on supplier personnel performance.

Created a matrix of selection criteria and participated in activities to assist in the selection of supplier. Defined parameters for supplier deliverables and provided supplier with documentation on technical environment, project tools and processes. Provided project manager with regular progress reports on supplier timeliness, performance and quality of deliverables.

With a focus on client value analyzed the RFI and determined ashort list of candidates to submit to the client or program manager. Provided written documentation of project schedule and work deliverables to selected supplier. Determined reporting structure of supplier personnel and gained written agreement on schedule, deliverables and associated completion criteria. Maintained an effective working relationship with supplier. Ensured team adherenceto Business Conduct Guidelines (BCG) and maintained ethical relationship. Provided appropriate performance feedback to supplier

Engaged IBM Procurement and selected supplier based on their ability to support client value and meet program requirements. Directed the creation of the Supplier Agreement to ensure optimum client value. Communicated reporting structure and rules of engagement to the supplier and client. Resolved on a timely basis any discrepancies with supplier invoices and issues with supplier personnel performance. Ensured BCG were reviewed and enforced at the program level. Maintained effective and ethical working relationship with suppliers.


Category Leader or BU equivalent.


EntryDemonstrated working knowledge of how to locate internal intellectual capital, the structure of knowledge networks and became familiar with the content and how to effectively maneuver within the databases. With guidance, used already developed objects and materials that have delivered value for clients on various projects. Referred with subject matter experts within the immediate

FoundationLocated and used appropriate internal intellectual capital which added value to deliverables. Demonstrated multiple prior successful applications of reuse. Leveraged expertise from inside and outside the immediate organization. Assisted in preparing outputs for later harvesting and reuse.

IntellectExperienced

Used internal IBM knowledge and external intellectual capital to enhance management of projects.

ual Capital ManagementExpert

Made significant contributions to the creation and sharing of innovative intellectual capital, including the identification and capturing of intellectual assets on projects; reused them to capitalize on lessons learned. Functioned as a subject matter expert; capable of mentoring, teaching and leading the application of this capability

ThemeThought Leader

Developed or analyze for reuse project estimating, tracking, and forecasting tools and techniques to support project teams. Considered submission of IC in areas of project or program management. Promoted client awareness of PMKN IC value add. Provided thought leadership to IC developed by the team by considering applicability to reuse.

organization to gain additional client insight.

Registered to access PM Knowledge Network in iRAM. Replayed the eShareNet training to use PMKN. Reviewed the Knowledge Refresh section on Knowledge Management. Completed Business unit-specific training in KM tools.

Provided documentation of searches for IC or reuse in WARRD or other business unit IC databases for your last two projects. Provided documentation for potential reusable assets for your last two projects.

Provided documentation of searches for IC and reuse in WARRD or other business unit IC databases for your last three projects. Provided documentation for submitted assets from your last two projects.

Provided documentation of searches for IC and reuse in WARRD or other business unit IC databases for your last three projects. Provided documentation for submitted assets from your last three projects. Documented the mentoring assistance given in locating and reusing IC or service as a PMKN SME or BU equivalent.

Provided documentation of regular IC use as well as reuse in WARRD or other business unit IC databases. Documented the impact to projects and your leadership in locating, reusing, and submitting IC. Documented the mentoring assistance given in locating and reusing IC or service as a PMKN SME or PMKN

technology certifications.



Industry Knowledge and Expertise ThemeEntry

Reviewed your client's industry and business environment and technology infrastructure to assist the team to maximize the value of IBM's solution to the client.

FoundationApplied knowledge and experience specific to an industry on subproject to provide value to client solution. Identified local, regional and federal regulations that may apply to your client's industry. Used Blue Pages to select an industry or technology mentor.

ExperiencedApplied industry or technology knowledge or prior experience on your projects to add client value. Attained all required industry or technology certifications.

ExpertIdentified and resolved critical or complex client industry or technology related issues to increase client value and achieved project success.Mentored team members to increase their client industry or technology knowledge and skills. Volunteered as a Subject Matter Expert (SME) to review and contribute materials posted on the PMCOE website specific to your industry or technology. Achieved all required industry and technology certifications.

Thought LeaderApplied knowledge and experience in an industry or technology globally by being a recognized Subject Matter Expert (SME). Organized events to educate client on IBM's current and future direction in client's industry or technology. Mentored personnel across Business Units or Lines Of Business on client's industry or technology environment. As SME used your expertise to find opportunities to grow IBM business and increase client value. Achieved all required industry and


Read industry and business materials to assimilate terminology used by the client. Read specialty material posted on the PMCOE website and provided by team or client regarding client's industry or technology environment. S&D Business Unit Guidance - Read Sector Kickoff materials for your specific sector. Asked manager for the location of the organizational skill roadmaps, e.g. PDTL, BTTL, etc. Checked these websites for additional information.

Managing P

Identified any regulations or tests required for compliance to industry-based clients solutions. Created a plan to achieve industry or technology certifications required by client. Work with mentor to increase industry or technology knowledge and skill.S&D Business Unit Guidance - Siebel certifications are available - check the S&D website.

rojects and Program

Achieved all industry or technology certifications required by client's environment. Completed industry or technology recommended education on PMCOE website. Created plan to close industry or technology skill gap as identified to meet documented targets for this capability level to bring client value.S&D Business Unit Guidance - Reviewed lessons learned specific to your industry or technology to capitalize on previous experience. Example: BTMT records which hold lessons learned.

s Capability

Achieved all industry or technology certifications required by client and IBM environments. Resolved client industry or technology issues in a timely manner. Mentored several team members to increase industry or technology knowledge and skill. Registered as a mentor on Blue Pages. Joined communities to be conversant with industry or technology trends. Volunteered as a Subject Matter Expert (SME) to review and contribute materials posted on the PMCOE website specific to your industry or technology.S&D Business Unit Guidance - Reviewed lessons learned specific to your industry or technology to capitalize on previous experience. Example: BTMT records which hold lessons learned.

Achieved all industry or technology certifications required by client and IBM environments. Registered in Blue Pages as SME for one or more industries or technologies. Participated in proposals to new and potential clients as the recognized industry or technology SME. Hosted events for clients to familiarize them with IBM's strategy and solutions to grow IBM's business and provide client value. Hosted cross Business Unit and Lines Of Business events to educate IBM senior leadership teams on clients' industry or technology environment. S&D Business Unit Guidance - Considered competitors and industry leaders best practices for inclusion or implementation in our organizational processes.


Category Leader or BU equivalent.


as a PMKN SME or BU equivalent. as a PMKN SME or PMKN

Specializations

Automotive Industry SpecializationPractitioners specializing in the Autodistribution, and service of transport

motive Industry have experience woation vehicles and vehicle compone

rking with manufacturing companients for business and consumer mark

s whose primary activity is the develets. Practitioners focus on solution

opment, manufacturing, design, solution development and

EntryParticipated as a team member in an automotive industry project.

solution delivery to meet specific au

FoundationSuccessfully one or more automotive projects or sub-projects as a team member or as a team leader. Became conversant with the vocabulary, methods, tools and processes used in the automotive industry specialization.

tomotive industry and client busines

ExperiencedLed one or more successful projects or sub-projects in the automotive industry specialization as project lead or project manager. Leveraged fluency in the practices, language and unique aspects of the automotive industry specialization during client and team interactions. Mentored less experienced team members.

s requirements.

ExpertAs a project manager, led one or more successful automotive industry specialization projects that met the minimum validation requirements. Developed required automotive industry skill levels and experience. Provided guidance to peers and management as a mentor or Subject Matter Expert (SME).

Thought LeaderLed at least two successful automotive industry specialization projects that met minimum validation requirements. Recognized as an automotive industry Subject Matter Expert (SME). Provided client, management and marketing teams with viable automotive industry solutions based on in-depth knowledge and competitive trends. Provided mentoring and guidance in the automotive industry

Registered to access PM Knowledge Network in iRAM. Replayed the eShareNet training to use PMKN. Reviewed the Knowledge Refresh section on Knowledge Management. Completed Business unit-specific training in KM tools.

Provided documentation of searches for IC or reuse in WARRD or other business unit IC databases for your last two projects. Provided documentation for potential reusable assets for your last two projects.

Provided documentation of searches for IC and reuse in WARRD or other business unit IC databases for your last three projects. Provided documentation for submitted assets from your last two projects.

Provided documentation of searches for IC and reuse in WARRD or other business unit IC databases for your last three projects. Provided documentation for submitted assets from your last three projects. Documented the mentoring assistance given in locating and reusing IC or service

specialization to other project managers.

Provided documentation of regular IC use as well as reuse in WARRD or other business unit IC databases. Documented the impact to projects and your leadership in locating, reusing, and submitting IC. Documented the mentoring assistance given in locating and reusing IC or service

banking industry specialization to other project managers.



Banking Industry SpecializationPractitioners specializing in the Banking Industry focus on classical banking, Retail, Corporate, International, Mergers & Acquisitions. Practioners who are proficient in the banking

Participated as a team member in a banking industry project.

specialty work effectively in the secuclient business requirements.

Successfully executed one or more banking projects or sub-projects as a team member or as a team leader. Became conversant with the vocabulary, methods, tools and processes used in the banking industry specialization.

rity trading, exchanges and brokers

Led one or more successful projects or sub-projects in the banking industry specialization as project lead or project manager. Leveraged fluency in the practices, language and unique aspects of the banking industry specialization. Mentored less experienced team members.

environments and focus on solution

As a project manager, led one or more successful banking industry specialization projects that met the minimum validation requirements. Developed required banking industry skill levels and experience. Provided guidance to peers and management as a mentor or Subject Matter Expert (SME).

design, and solution delivery to me

Led at least two successful banking industry specialization projects that met minimum validation requirements. Recognized as a banking industry Subject Matter Expert (SME). Provided client, management and marketing teams with viable banking industry solutions based on in-depth knowledge and competitive trends. Provided mentoring and guidance in the

et specific Banking Industry and

with engagement teams to create proposals, served as a SME and


documentation updates, worked

By participating as a PM project team member in the Banking Industry, learned key fundamentals of the Banking Industry: the Financial Services Integrated Solution Architecture, key Banking systems (application & infrastructure), and IBM solutions.

Managing P

Executed successful projects or sub-projects as a team member or technical lead in the banking industry area. Developed knowledge of client's application and infrastructure inventory. Read technical materials pertaining to the banking industry and became conversant in the vocabulary of the banking industry as described in the glossary of banking industry terms. Held regular meetings with your mentor who has experience in the environment and industry area. Researched intellectual capital databases and banking industry Web site to become competent in accessing and retrieving banking industry project management system samples and best practices.

rojects and Program

Successfully executed banking industry projects as project lead or project manager by applying acquired knowledge of key Financial Architectures, banking applications and infrastructure to project leadership. Completed recommended banking industry specialization courses. Increased proficiency with banking industry skills, project tools and methods. Raised team members' banking industry skill levels or knowledge areas through mentoring. Researched intellectual capital databases and banking industry Web sites to review lessons learned for implementation of banking industry best practices on your projects. Developed a support network of key industry personnel.

s Capability

As project manager, applied acquired experience of the Banking Industry, the Financial Services Integrated Solution Architecture, and the client's infrastructure to successfully implement the client's program portfolio. Managed stakeholder expectations and reduced portfolio risk through industry knowledge and experience. Leveraged key personnel in the Industry for stakeholder management. Successfully executed at least one banking industry project that met specialization validation requirements. Completed all recommended specialization education. Accumulated a minimum number of years of banking industry experience and demonstrated competency with required banking industry specialization skills, project tools and methods. Raised banking industry skill levels or knowledge areas of team members and management through mentoring.

Applied acquired expertise of the IBM Strategy for the Finance Industry, country-specific regulations, and competitive forces, and employed them in leading the customer through selection of key solutions. Led the development of a strategic project portfolio providing innovation. Influenced the adoption of IBM solution elements. Leveraged key industry personnel for solution development. As project manager, successfully executed at least two banking industry projects that met specialization validation requirements. Completed all recommended hours of specialization education. Tutored team on the various sources and retrieval of intellectual capital for team review of lessons learned and for implementation of banking industry best practices on your projects. Documented specialization specific intellectual capital and submitted documentation to iRAM or the PMCOE for Web site and

PE and assisted with the development of client executive strategic plans.



Delivery Project Executive (DPE)/Service Management (SM) SpecializationPractitioners specializing in the Delivery Project Executive (DPE) Service Management (SM) Specialty support the Account Management community with primary focus on DPE skills, education and business experience required to effectively manage in the dynamic service delivery environment. The DPE, DPM, and SDM roles in this environment are crafted to ensure client needs are satisfied by constructing partnerships between all stakeholders. They build client satisfaction through leading the formulation, development,

Successfully participated as a team member in a service delivery project.

implementation, and delivery of techhigher by Delivery Project Executiveonly).

By participating in service delivery projects, developed working knowledge of function and business unit, functional objectives and technologies. Supported tactical delivery account plan and collaborated with the PE in strategic account planning as appropriate. Led service delivery team. Reviewed client requirements with team and assisted in setting project and program objectives. Provided a point of contact to the PE for your service delivery segment.

nical and business solutions as spe/Service Management (For Delivery

By executing Service Delivery projects, developed knowledge related to business unit, industry, and client account. Participated and provided input in PE client account strategic planning as appropriate. Contributed to Functional Strategy. Demonstrated knowledge of IBM support services and client operations environment and provided support to the PE as the identified point of contact for service delivery. Led service delivery team according to defined scope of services, DOU, SOW's, and ICA's.

cified in the contract or Statement o Project Executives (DPEs), Deliver

Demonstrated knowledge of account's strategic direction by leading and mentoring the team in Service Delivery account plan strategy. Provided support to PE as a single point of contact and acted as an advocate between Service Delivery and the PE and client.

f Work (SOW). This specialty can by Program Managers (DPMs), and S

Led at least two successful Service Delivery specialization projects that met minimum validation requirements. Recognized as a Service Delivery Subject Matter Expert (SME). Provided client, management and marketing teams with viable Service Delivery solutions based on in-depth knowledge of account and competitive trends. Provided mentoring and guidance in the Service Delivery specialization to other DPEs and project managers. Gained recognition from the client and management by demonstrating mastery level knowledge of DPE/SM specialization. Collaborated with

e elected at the Expert Level or ervice Delivery Managers (SDMs)

create multinational client centric solutions and present at board of


Level knowledge of total portfolio service offerings. Was able to

As team member, contributed to the successful execution of a service delivery project. With DPE and team assistance, reviewed and complied with the account plan. Studied the service delivery definition, skills, and education. Selected a DPE or SM mentor from Blue Pages and learned more about the service delivery specialization and industry from your mentor. Read technical materials pertaining to service delivery and became familiar in the vocabulary of service delivery as described in the glossary of service delivery terms. Reviewed the PMCOE Web site.

Managing P

Executed successful projects or sub-projects as a team member or technical lead in the service delivery area. With the assistance of a mentor, became conversant in the vocabulary of service delivery and account technologies. Coordinated account plan development with Service Delivery Manager, Project Manager or Transition Manager. Reviewed and translated client requirements provided by the PE into measurable objectives. Was responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for your account according to the scope of contract services.

rojects and Program

Was responsible for overall account program management of medium to large size account(s) or significant segments of a larger complex account. Managed support services to achieve SLAs. Was responsive to client needs. Ensured continuous improvement. Ensured adherence to standards for projects and programs. Contributed to future account growth opportunities.

s Capability

As project manager, successfully executed at least one Service Delivery project that met specialization validation requirements. Completed all recommended specialization education. Accumulated minimum number of years of Service Delivery experience in a DPE/SM job code. Demonstrated competency with required Service Delivery specialization skills, project tools and methods. Raised team members Service Delivery skill levels or knowledge areas through mentoring. With knowledge of account's future direction, worked with the PE and client to define future business plans and translated these plans into resource requirements for Service Delivery. Assisted PE to increase revenues by identifying new business opportunities.

As project manager, successfully executed at least two Service Management projects that met specialization validation requirements. Completed all recommended specialization education. Documented specialization specific intellectual capital and submitted documentation to iRAM or the PMCOE for Web site and documentation updates. Worked with engagement teams to help them understand the nuances of Service Management applications. Developed expertise in industry specifics associated with Service Management e.g. Retail and e-commerce, Life Sciences and SCORE Content Management, Financial Markets and Financial Portals, etc. Served as a SME in the Service Management specialization. Raised team members and management Service Management skill levels or knowledge areas through mentoring. Exhibited Enterprise

mentoring and guidance in the e-business specialization to other project managers.



e-Business Solutions Specialization

Participated as a team member in an e-business project.

Practitioners specializing in e-Busintransform business processes using

Successfully executed one or more e-business projects or sub-projects as a team member or as a team leader. Became conversant with the vocabulary, methods, tools and processes used in the e-business specialization.

ess Solutions focus on the applicatio Internet technologies.

Led one or more successful projects or sub-projects in the e-business specialization as project lead or project manager. Leveraged fluency in the practices, language and unique aspects of the e-business specialization during client and team interactions. Mentored less experienced team members.

n of project management methods,

As a project manager, led one or more successful e-business specialization projects that met the minimum validation requirements. Developed required e-business skill levels and experience. Provided guidance to peers and management as a mentor or Subject Matter Expert (SME).

tools, and techniques in projects (in

Led at least two successful e-business specialization projects that met minimum validation requirements. Recognized as an e-business Subject Matter Expert (SME). Provided client, management and marketing teams with viable e-business solutions based on in-depth knowledge and competitive trends. Provided

ternal or external to IBM) that


through mentoring.

As team member, contributed to the successful execution of an e-business project. Reviewed the PM specialties Guide and the PMCOE Web site. Studied the e-business definition, skills, and education. Selected a mentor from Blue Pages and learned more about the e-business specialization and industry from your mentor. Read technical materials pertaining to e-business and became familiar in the vocabulary of e-business as described in the glossary of e-business terms.

Managing P

Executed successful projects or sub-projects as a team member or technical lead in the e-business area. Read technical materials pertaining to e-business and became conversant in the vocabulary of e-business as described in the glossary of e-business terms. Held regular meetings with your mentor who has experience in the industry and technical area. Researched successful e-business implementations in various domains: e-commerce, portals, ERP extensions, content management, digital media etc.

rojects and Program

Successfully executed e-business projects as project lead or project manager. Completed recommended e-business specialization courses. Increased proficiency with e-business skills, project tools and methods: Rational Unified Process, J2EE,J2SE and n-tier application architecture. Raised team members' e-business skill levels or knowledge areas through mentoring.

s Capability

As project manager, successfully executed at least one e-business project that met specialization validation requirements. Completed all recommended specialization education. Accumulated a minimum number of years of e-business experience and demonstrated competency with required e-business specialization skills, project tools and methods: Rational Unified Process, J2EE,J2SE, n-tier application architecture. Raised e-business skill levels or knowledge areas of team members and management through mentoring.

As project manager, successfully executed at least two e-business projects that met specialization validation requirements. Completed all recommended specialization education. Documented specialization specific intellectual capital and submitted documentation to iRAM or the PMCOE for Web site and documentation updates. Worked with engagement teams to help them understand the nuances of e-business applications. Developed expertise in industry specifics associated with e-business e.g. Retail and e-commerce, Life Sciences and SCORE Content Management, Financial Markets and Financial Portals, etc. Served as a SME in the e-business specialization. Raised e-business skill levels or knowledge areas of team members and management

project implementation in this environment.



By participating as a team member in a Public Sector project, achieved familiarity with the Public Sector environment. Worked on projects focused on solution design, solution development, and solution delivery that met specific Public Sector Government client business requirements.

Practitioners specializing in the Govclient business requirements. Theseexperience requirements are similar

Successfully executed one or more public sector projects or sub-projects as a team member or as a team leader and developed a basic understanding of the contractual terms and conditions under which the projects had been signed. Became conversant with the vocabulary, methods, tools and processes used in the public sector specialization.

Goverernment Industry specialty focus on solutions can be affected by local l across all government endeavours.

Led one or more successful projects or sub-projects in the public sector specialization as project lead or project manager. Leveraged fluency in the practices, language and unique aspects of the public sector specialization during client and team interactions. Mentored less experienced team members. Successfully implemented and utilized an Earned Value Management System (EVMS) as appropriate to the size and complexity of the project.

nment Industry Speciali solution design, solution developmeaws and regulations which may not .

As a project manager, led one or more successful public sector specialization projects that met the minimum validation requirements. Developed required public sector skill levels and experience by participation in a large proposal or ownership of a complete proposal. Provided guidance to peers and management as a mentor or Subject Matter Expert (SME).

zationnt, and solution delivery to meet spe

be applicable in all locations, but the

Led at least two successful public sector specialization projects that met specialization requirements. Recognized as a Subject Matter Expert (SME) in the public sector arena. Provided client, management and marketing teams with viable public sector solutions based on in-depth knowledge and competitive trends. Provided mentoring and guidance in the specialization to other project managers. Navigated a very complex cultural environment. Developed experience in managing projects in large and bureaucratic organizations, which are characterized by diffused authority, responsibility and slow decision making processes. Considered and mitigated the organizational consequences required by the complexity of

cific Public Sector Government basic skills, education, and

by this specialization.


contract Management as required

By participating as a PM project team member in Public Sector projects, learned key fundamentals of IBM solutions. Assessed unique differences of Public Sector projects and learned how solutions can be affected by local laws and regulations which may differ by location.

Managing P

Executed successful projects or sub-projects as a team member or technical lead in the public sector area. Became conversant in the vocabulary of the public sector as described in the glossary of public sector terms. Held regular meetings with your mentor who has experience in the public sector. Researched intellectual capital databases and public sector Web sites to become competent in accessing and retrieving project management system samples and best practices. Became aware of Government Regulations, Acquisition Policies (e.g. Federal Acquisition Regulations in the US, or other applicable regulations), and local laws so that proper acquisition processes were followed.

rojects and Program

Successfully executed public sector projects as project lead or project manager by applying acquired knowledge of Enterprise Architecture or Security and Privacy guidelines. Completed recommended public sector specialization courses. Increased proficiency with public sector skills, project tools and methods. Raised team members' public sector skill levels or knowledge areas through mentoring. Researched intellectual capital databases and public sector Web sites to review lessons learned for implementation of best practices on your projects. Developed a support network of key public sector personnel.

s Capability

As project manager, demonstrated acquired experience in the public sector by successfully managing your program and sub-contractors. Managed stakeholder expectations and reduced portfolio risk through industry knowledge and experience. Leveraged key personnel in the Industry for stakeholder management. Successfully executed at least one public sector project that met specialization validation requirements. Completed all recommended specialization education. Accumulated a minimum number of years of public sector experience and demonstrated competency with required public sector specialization skills, project tools and methods. Raised public sector skill levels or knowledge areas of team members and management through mentoring. Demonstrated program management skills and experience with large projects including Sub-

As project manager, successfully executed at least two public sector projects that met specialization validation requirements. Completed all recommended specialization education. Tutored team on the various sources and retrieval of intellectual capital for team review of lessons learned and for implementation of public sector best practices on your projects. Documented specialization specific intellectual capital and submitted documentation to iRAM or the PMCOE for Web site and documentation updates. Worked with engagement teams to create proposals. Served as a SME and mentor for the specialization. Analyzed Public Sector Government Contract relationships to apply specific processes related to responsibilities as Prime Contractor or sub-contractor. Deployed and managed prime and sub-contractor resources as appropriate.

in the hardware development specialization to other project managers.



Hardware Development Specialization

Participated as a team member in a hardware development project.

Practitioners specializing in the HarProduct Development (IPD) environcombination of the two. This speciadevelopment of IBM hardware prod

Successfully executed one or more hardware development projects or sub-projects as a team member or as a team leader. Became conversant with the vocabulary, methods, tools and processes used in the hardware development specialization.

dware Development specialty execument. These product offerings can tlty pertains to the development of IBucts using the IPD process.

Led one or more successful projects or sub-projects in the hardware development specialization as project lead or project manager. Leveraged fluency in the practices, language and unique aspects of the hardware development specialization during client and team interactions. Mentored less experienced team members.

te within a comprehensive guidelineake the form of new hardware (suchM hardware products using the IBM

As a project manager, led one or more successful hardware development specialization projects that met the minimum validation requirements. Developed required hardware development skill levels and experience. Provided guidance to peers and management as a mentor or Subject Matter Expert (SME).

for creating new hardware product o as a semiconductor), integration of product development process. This

Led at least two successful hardware development specialization projects that met minimum validation requirements. Recognized as an hardware development Subject Matter Expert (SME). Provided client, management and marketing teams with viable hardware development solutions based on in-depth knowledge and competitive trends. Provided mentoring and guidance

fferings within the Integrated existing hardware, or a specialty is strictly for the

hardware products drove business growth.


Analyzed client requirements and competitive environment to ensure

As team member, contributed to the successful execution of a hardware development project. Reviewed the PM specialties Guide and the PMCOE Web site. Studied the hardware development definition, skills, and education. Selected a mentor from Blue Pages and learned more about the hardware development specialization and industry from your mentor. Read technical materials pertaining to hardware development and became familiar with the Integrated Product Development (IPD) methodology and vocabulary of hardware development as described in the glossary of hardware development terms.

Managing P

Executed successful projects or sub-projects as a team member or technical lead in the hardware development area. Read technical materials pertaining to hardware development and became conversant in the IPD methodology and vocabulary of hardware development as described in the glossary of hardware development terms. Held regular meetings with your mentor who has experience in hardware development. Joined Hardware Development specific discussion groups or forums.

rojects and Program

Successfully executed hardware development projects as project lead or project manager. Increased proficiency with hardware development skills and project tools. Became competent in the IPD methodology and the STG Consumability criteria. Raised team members' hardware development skill levels or knowledge areas through mentoring.

s Capability

As project manager, successfully executed at least one hardware development project that met specialization validation requirements. Completed all recommended specialization education. Accumulated the minimum number years hardware development experience and demonstrated competency with required hardware development specialization skills, project tools and methods (IPD and Client Value Method (CVM)). Raised hardware development skill levels or knowledge areas of team members through mentoring.

As project manager, successfully executed at least two hardware development projects that met specialization validation requirements. Completed all recommended specialization education. Documented specialization specific intellectual capital and submitted documentation to iRAM or the PMCOE for Web site and documentation updates. Served as a SME in the hardware development specialization. Raised hardware development skill levels or knowledge areas of team members through mentoring. Recommended IPD process improvements. Actively contributed to community forums, blogs, or beehive events.

Learning Solutions Specialization


competitive environment to ensure


Participated as a team member in an IT Infrastructure (ITI) project.

Practitioners specializing in the IT Inexternal) business requirements. Prstrategy, design, and planning, to in

Successfully executed one or more ITI projects or sub-projects as a team member or as a team leader. Became conversant with the vocabulary, methods, tools and processes used in the ITI specialization.

IT Infrastructure specialty focus on desigactitioners in this specialty manage tegration and optimization, to hardw

Led one or more successful projects or sub-projects in the ITI specialization as project lead or project manager. Leveraged fluency in the practices, language and unique aspects of the ITI specialization during client and team interactions. Mentored less

frastructure Specializatning, implementing and managing I

projects that provide IT Infrastructurare and software technical support.

As a project manager, led one or more successful ITI specialization projects that met the minimum validation requirements. Developed required ITI skill levels and experience. Provided guidance to peers and management as a mentor or

ionT Infrastructure solutions to meet spe services to our customers. IT Infra

Led at least two successful ITI specialization projects that met minimum validation requirements. Recognized as an ITI Subject Matter Expert (SME). Provided client, management and marketing teams with viable ITI solutions based on in-depth knowledge and

ecific customer (internal or structure projects range from

As team member, contributed to the successful execution of an IT Infrastructure (ITI) project. Reviewed the PM specialties Guide and the PMCOE Web site. Studied the ITI definition, skills, and education. Selected a mentor from Blue Pages and learned more about the ITI specialization and industry from your mentor. Read technical materials pertaining to ITI and became familiar with vocabulary of ITI as described in the glossary of ITI terms.

Executed successful ITI projects or sub-projects as a team member or technical lead. Read technical materials pertaining to ITI and became conversant in the vocabulary of ITI as described in the glossary of ITI terms. Held regular meetings with your mentor who has experience in ITI. Joined ITI specific discussion groups or forums.

experienced team members.

Successfully executed ITI projects as project lead or project manager. Increased proficiency with ITI skills, project tools and methods. Raised team members' ITI skill levels or knowledge areas through mentoring.

Subject Matter Expert (SME).

As project manager, successfully executed at least one ITI project that met specialization validation requirements. Completed all recommended specialization education. Accumulated a minimum number of years of ITI experience and demonstrated competency with required ITI specialization skills, project tools and methods. Raised ITI skill levels or knowledge areas of team members through mentoring or served as a SME in this specialty.

competitive trends. Provided mentoring and guidance in the ITI specialization to other project managers.

As project manager, successfully executed at least two ITI projects that met specialization validation requirements. Completed all recommended specialization education. Documented specialization specific intellectual capital and submitted documentation to iRAM or the PMCOE for Web site and documentation updates. Served as a SME in the ITI specialization. Raised ITI skill levels or knowledge areas of team members through mentoring. Recommended improvements to increase ITI project success rate. Actively contributed to community forums, blogs, or beehive events. Analyzed client requirements and

ITI projects drove business growth.

trends. Provided mentoring and guidance in the learning solutions specialization to other project managers.



Participated as a team member in a learning solutions project.

Practitioners specializing in the Leatraining services. The development

Successfully executed one or more learning solutions projects or sub-projects as a team member or as a team leader. Became conversant with the vocabulary, methods, tools and processes used in the learning solutions specialization.

rning Solutions specialty engage in tprocess used to create information t

Led one or more successful projects or sub-projects in the learning solutions specialization as project lead or project manager. Leveraged fluency in the practices, language and unique aspects of the learning solutions specialization during client and team interactions. Mentored less experienced team members.

he integration of a complex series oechnology training is a modified ver

As a project manager, led one or more successful learning solutions specialization projects that met the minimum validation requirements. De

IBM Career Smart Framework Managing Projectsand Programs Guidance

Documents

Transcript of IBM Career Smart Framework Managing Projectsand Programs Guidance