I b e ro s t a r S e l e c t i o n C a n c ú n€¦ · C l e an i n g PO S T - C O V I D- 1 9 c l...
7
Iberostar Selection Cancún First-class services and facilities that make a difference The Iberostar Selection Cancún stands out from all others: this 5-star hotel encompasses a new concept of holidaymaking exclusively for adults, with state-of-the-art facilities and stunning suites with views of the Caribbean. Located on the seafront in the heart of Cancun, and only 15 minutes from the airport, this hotel boasts exquisite interior design that takes inspiration from the sea and sunlight. Whether at the beach or the pool, you’ll find excellent service, exclusive reserved areas, Balinese beds and a concierge for personalised service for even the smallest of details. Looking for something extra special? Our top floor rooftop rooms feature a private Jacuzzi. You’ll wish you’d have stayed for longer, but don’t worry, you can enjoy it right up until you leave. ___________ Overlooking the sea in the heart of the Quintana Roo tourist resort Star Camp children’s entertainment programme suitable for all ages Private 18-hole golf course surrounded by local flora Complete convention centre with 5 meeting rooms and capacity for 2,000 people __________
Transcript of I b e ro s t a r S e l e c t i o n C a n c ú n€¦ · C l e an i n g PO S T - C O V I D- 1 9 c l...
Iberostar Selection Cancún
First-class services and facilities that make a difference
The Iberostar Selection Cancún stands out from all others: this 5-star hotel encompasses a new
concept of holidaymaking exclusively for adults, with state-of-the-art facilities and stunning suites
with views of the Caribbean. Located on the seafront in the heart of Cancun, and only 15 minutes
from the airport, this hotel boasts exquisite interior design that takes inspiration from the sea and
sunlight. Whether at the beach or the pool, you’ll find excellent service, exclusive reserved areas,
Balinese beds and a concierge for personalised service for even the smallest of details. Looking for
something extra special? Our top floor rooftop rooms feature a private Jacuzzi. You’ll wish
you’d have stayed for longer, but don’t worry, you can enjoy it right up until you leave.
___________
Overlooking the sea in the heart of the Quintana Roo tourist resort
Star Camp children’s entertainment programme suitable for all ages
Private 18-hole golf course surrounded by local flora
Complete convention centre with 5 meeting rooms and capacity for 2,000 people
__________
Restrictions and New Protocols
Iberostar Selection Cancún
Iberostar has been working on hygiene, security and health for its different destinations and on
its promise to take care of the customer, collaborators, suppliers, commercial partners
and also the environment.
For over 60 years we have being operating with the highest standards, and now in times of
COVID we are enriching and strengthening our procedures and protocols with a holistic
view, scientific rigour and without taking a step back in caring for the ecosystem. Now more than
ever, we need responsible tourism that cares for people, the environment and is committed to creating
healthy environments. We want to look after everything to protect our employees and our customers.
And we do this a unique way, following the science to ensure health safety without giving up our
commitment to circularity policies as part of the Wave of Change movement to protect the
environment and oceans. We have incorporated a Medical Advisory Board, made up of biologists
and doctors specialised in public health in the tourism industry. The experts who form the new
team are Sebastian Crespi Rotger, founder and CEO of the Biolinea Internacional consulting,
and Dr Javier Perez Fernandez, specialist in intensive care and Medical Director in the best
hospitals in Miami (USA). Following their recommendations and the ones from the public authorities
and sanitary institutions, we have developed measures to safeguard our employees and
guarantee the customers' experience, implementing new procedures in restaurants, and during
check-in, using masks made of recycled material and implementing measures which favour frequent
hand washing to minimise the use of gloves.
All these measures comply rigorously with the Iberostar Group’s circularity policies, which
promote a more resilient ecosystem that is free of single-use plastic and where only products
that minimise environmental impact are used. The new disinfection and sanitation protocols against
COVID-19 have been verified by SGS, the global leader in inspection, verification, analysis and
certification.
The goal is to make our customers feel safer than ever, to help them leave their matters aside and
make them feel as good as always.
More info
1
FACILITIES AND SERVICES RESTRICTIONS AND NEW PROTOCOLS
BARS AND RESTAURANTS
Antiguo Laguito BuffetIn the first phase, we will offer an à la carte service.In the second phase, there will be an assistedbuffet.
El Maguey Mexican Restaurant Limited capacity.
La Horma Gourmet Restaurant Limited capacity.
La Parrilla Rotisserie Limited capacity.
Naga Hibachi Japanese Restaurant Limited capacity.
Carey Limited capacity.
Starcafé Takeout service
Las Palmas Lobby Bar Limited capacity.
La Perla Pool Bar Service not available.
Las Olas Beach Bar Limited capacity.
Cohiba Atmosphere (cigar bar) Limited capacity.
El Telón Theater Bar Limited capacity.
Vértigo Sports Bar Limited capacity.
STAR PRESTIGE
Open bar Limited capacity.
Star Prestige Room Limited capacity.
Beach Club Limited capacity
ROOMS
Turndown service Service available.
Special details Service available.
2
Cleaning POST-COVID-19 cleaning protocols apply. The roomwill only be cleaned when the guest is not present.
Room service Service available.
SPA SENSATIONS
Water area Capacity limited to 70%.
Treatments Preventive measures implemented in accordancewith POST-COVID-19 protocols.
Fitness center Only the outdoor fitness center is available.Capacity limited to 6 people.
Sauna/Hammam Limited capacity.
Hairdresser’s/Beauty salon Preventive measures implemented in accordancewith POST-COVID-19 protocols.
RECEPTION
Check-in/Check-out, Concierge
Online check-in must be completed prior to arrivalat the hotel. Social distancing for guests. Preventivemeasures implemented in accordance withPOST-COVID-19 protocols. Receive the invoice viathe APP.
Valet service Access will be monitored so as not to exceed thepermitted capacity.
Concierge Contactless service available 24 hours a day viatelephone or the APP.
POOLS
PoolPreventive measures implemented in accordancewith POST-COVID-19 protocols. Capacity limited to70%
Sun terrace POST-COVID-19 cleaning protocols apply. Capacitylimited to 70%.
Star Prestige sun terrace POST-COVID-19 cleaning protocols apply. Capacitylimited to 70%.
ENTERTAINMENT
3
Activities and shows Activities involving contact will be avoided. Capacityreduction. Program changes.
Star Camp Service available upon reservation. 5–10 people pergroup.
EVENTS
Meeting rooms Capacity limited to 80%.
Weddings Limited to outdoor spaces.
We always recommend checking the legal restrictions of the country of destination
before travelling.
4
THE FOUR DRIVING FORCES
HOW WE CARE VALUES
5
Latest update: March 22nd, 2021
Check up-to-date information here
or email our team at
Iberostar reserves the right to update this information,
to ensure your safety and comply with current legislation.
6
