Human Capital Development for the IT/BPO Industry in Mexico

Raul Gonzalez

raul.gonzalez@mexico-first-org

CONTENTS

1. Mexico’s IT/BPO Industry at a Glance

2. Introduction to MexicoFIRST

3. Current Initiatives and Strategies for the near future

4. MexicoFIRST Results

5. Lessons Learned / Best Practice Sharing

Mexico´s IT Industry at a glance

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

PROSOFT/Public Policy

#6 on AT Kearney´s GSLI

World Bank Project& MexicoFIRST

MexicoIT

#11 on AT Kearney´s GSLI

#17 on AT Kearney´s GSLI

Mexico´s IT Industry at a glance

2,134 IT Companies 27 Local IT Clusters65,000 Annual

Graduates

600,000 Employees303 Companies with Quality Certification

24 Technology Parks

5% Annual Rotation 1.7% = IT/GNP

Mexico´s IT Industry at a glance

5.00 5.82 6.34 5.90

6.72

1.99

2.51

3.16 3.72

4.15

-

2.00

4.00

6.00

8.00

10.00

12.00

2006 2007 2008 2009 2010

Internal Market Exports

Local Market 1 & Exports of IT+BPO (BUSD)

19%

14%1%

13%

Sources: (1) Gartner, (2) Estimate by Secretaria de Economia based on data from ATKearney and Select

Mexico´s IT Industry at a glance

2011 2012 2013 2014 2015+

Host of Global Public Policy Summit (GPPS)

GOAL: Top 5 on AT Kearney´s GSLI

Host of World Congress on Information Technology (WCIT)

What is MexicoFIRST

• Non-profit Association

• Founding Members– CANIETI (Mexican Electronics

Telecommunications and IT Industries Chamber)

– AMITI (Mexican IT Industry Association)

– ANIEI (National Association of IT

Educational Institutions)

• Started operation in late 2008

• Projects Funded by– Federal Government (with

World Bank loan)

– State/Local Governments

– Educational Institutions

– Private Industry

– End users

MexicoFIRST must focus on the development of the

Human Capital that is required for the industry to be

succesful

World-class

Human Capital for

the IT and BPO

services industry;

supporting the

positioning of

Mexico as a

preffered global

offshoring site

Main ObjectivesVision

– Provide input to the industry on global

tendencies and their implication on the

development of Human Capital

– Promote the availability of Human Capital with

the abilities and capacities required to offer

high value added services

– Facilitate access to training and certification

of people thru strategic alliances with

government, educational institutions and

private industry

9

MexicoFIRST Current Initiatives

Growth and Follow-up Stategy of Certified Talent

•Develop and implement a clear long-term strategy for Human Capital growth:

•Continuous monitoring of certified talent

•Define career paths/profiles (Technical + Soft Skills + English)

•Measure impact of MexicoFIRST on people, companies and industry in general

Certified Talent Pool

•Promote certified talent to local and global industry (Students)

•Define possible participation of those already employed

•Generate a business model

Quality Control Mechanisms

•Increase on-site inspections

•User-satisfactions Surveys

Certification Projects Strategies

Local projects defined based on global tendencies and opportunities, as well as on

local cluster strategies

Local Strategy

Programming Languages

DB’s

Network Infrastructre

Security and Testing

Multimedia, Animationn, Videogames

Project Management

Soft-skills

Languages

Projects with Educational Institutions

Instructor

2020

20 20 20

2020

20 20 202020

20 20 20

2020

20 20 20

Instructor

Instructor

Instructor

Projects with Educational Institutions

• Need: Assure technical fundamentals are acquired, lower costs to students and teachers, while maintaing similar quality

• Objective: Take advantage of “acadamies” of main IT companies, but complement them to improve certification yield, increase the pool of in-house certified instructors in local universities

• Invevestment:

– Design the model (External Consultant)

– Hire professional education companies to:

• Initially give training to students

• Train and Certify in-house instructors

• Results:

– Lower cost to less than 50%

– Better controled projects

Instructor

2020

20 20 20

ENGLISH

SOFT SKILLS

DREAMWEAVER

PREMIERE

FLASH

.NET

ORACLE11GJAVA ASSOCIATE

CCNA GOOGLE APPS

SAP FINANCE

SEMICONDUCTORS RFIDSOA

SOX

SAP HR

SAP ABAP

ICT

Embedded Software

automotive

PROJECT MANAGEMENT CAPM PMP

WRITTEN ORAL ACCENTWRITTEN

PERSONAL TEAM

ORAL

TSP & PSP

CAPMPMP

PERSONALTEAM

LIGTHWAVE

KPO

bplm

XML

Distributed Computing

multiswiching

Medical devices

Web 2.0

Telemedicine

Artificial Intelligence

Cloud Computing

FINAL CUT SERVER

ITIL COBITCMMI

VMWARE

CCNP

CCVP

SAP MATERIALS

LINUX

PHPSOLARIS

JAVA Architect

MS MTA SAP BO

Busines Intelligence

MS DYNAMICS

3D ANIMATION

VIDEOGAMES

ETHICAL HACKER

Wireless/Mobile

SQL SERVERWINDOWS SERVER

Original Goal compared to MexicoFIRST Results

-

10,000

20,000

30,000

40,000

50,000

60,000

70,000

Year 1 Year 2 Year 3* Year 4* Year 5*

PAD WB Certifications

M1 Courses

M1 Certifications

* Forecast

58% more

Lessons Learned/Best Practice Sharing

MexicoFIRST is a best practice sharing opportunity for other countries

Thank you!

Human Capital Development for the IT/BPO Industry in Mexico

Raul Gonzalez

raul.gonzalez@mexico-first-org