SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Really?
How Am I Doing?
description
Transcript of How Am I Doing?
JESSICA BARTON, SARAH CRUCE, ADELIA GRABOWSKY, ANNIE STALLING, TANYA WILSON, LIZ
WINN, MARNIE UTZ, AND STEVEN YATES
How Am I Doing?
Overview
Just PEPE?Circulation Program Statistics?Surveys?Touchy Feely stuff?Thick skin?NBPTS
Qualitative v. Quantitative
Qualitative Data Quantitative DataOverview:
• Deals with descriptions.
• Data can be observed but not measured.
• Colors, textures, smells, tastes, appearance, beauty, etc.
• Qualitative → Quality
Overview: • Deals with numbers.
• Data which can be measured. • Length, height, area, volume, weight,
speed, time, temperature, humidity, sound levels, cost, members, ages, etc.
• Quantitative → Quantity
http://www.regentsprep.org/Regents/math/ALGEBRA/AD1/qualquant.htm
Do you feel comfortable sitting in the library chairs? Why or why not?
On a scale of 1 to 5 with 1 being the least comfortable and 5 being the most comfortable, rate the comfort level of the library chairs.
*possible follow-up questions
PEPE
PEPE
PEPE
PEPE
Circulation Statistics
Put the overpriced programs to work for YOU!
Surveys
Survey Monkey, Zoomerang = FREE* http://www.surveymonkey.com/ http://www.zoomerang.com/
Touchy Feely Stuff
Qualitative ANTI numbers
Open-ended questions What do you think of when you hear someone mention the “school library”?
Recorded Interviews On the record so you can listen again later to glean
more info.Focus groups
Random group of teachers or students…especially ones with which you do not normally interact and who do not feel loyalty to you as a colleague or teacher
Thick Skin?!?
Don’t do it if you’re not ready for the truth!
May start out with one issue at a time
Research, scheduling, programs, collection
NBPTS
Personalized professional developmentMicroscope
http://www.nbpts.org
Types of Surveys
FacultyStaffAdministrationInstructional Support StudentsParentsCommunity members
Faculty Survey 1
Does this library’s collection have sufficient coverage (in types/numbers of materials) in my subject area?
Are teachers using your books? DVDs? Online resources?
Quantitative or Qualitative—your choice!
Faculty Survey 2
Are you able to find what you need in this library’s collection?
Does your faculty feel comfortable finding information from home on the online catalog? Is the online catalog current and accurate to the collection? Etc., etc., etc.
Quantitative or Qualitative—your choice! Qualitative could yield more information for you.
Faculty Survey 3
Does the library support your professional needs through the collection and/or professional development sessions offered?
Does faculty need fresh differentiation strategies? Do they need training on topics you have experience with?
Quantitative or qualitative, but you will get more from qualitative
Faculty Survey 4
Does the library staff offer necessary support for your information/instructional needs?
Is the staff approachable? Does the faculty want more interaction, less interaction, etc?
Quantitative or Qualitative—your choice!
Faculty Survey 5
How do you seek information on a topic you know little to nothing about?
How does the library fit into the process? How could it?
Qualitative
Staff Survey Preface
Does the library have the resources to serve this group?
Could the library market some of its current services to include this group?
Please answer these questions before surveying this group!
Staff Survey 1
Do you feel a part of the library community here at school?
OR
Do you feel welcome at the library?
Staff Survey 2
Are you aware of library hours, policies, and services?
This will quickly tell you how well you are communicating your service offerings to this group.
Staff Survey 3
Have you ever checked out or used an item from the library?
This could mean reading the newspaper, reading a magazine, using a computer, etc.
Staff Survey 4
Do you have any work-related information needs the library could assist you with?
Anything from email at home to new cleaning solutions to Microsoft Excel to nutrition information, etc.
Staff Survey 5
How do you seek information on a topic you know little or nothing about?
Where is the library in this process?
Administration Survey 1
Does this library meet the needs of the school?
Administration Survey 2
How does this library compare to others you are familiar with?
Administration Survey 3
Does this library meet your professional needs?
Administration Survey 4
Does this library use its budget efficiently?
Administration Survey 5
How do you seek information on a topic you know little or nothing about?
Where is the library in this process?
Instructional Support Survey 1
Is this library’s collection compatible with the reading levels of my students?
For example, could one of your high school students find a reference book on a 4th grade level or an online equivalent?
Quantitative or Qualitative—your choice!
Instructional Support Survey 2
Does this library attract reluctant readers? (Why or why not?)
Strategies for that, is this a focus for you or not, etc.
Quantitative or Qualitative—your choice!
Instructional Support Survey 3
Does this library’s collection support your professional needs?
IEP writing help books, help on running meetings, discipline help, co-teaching, etc.
Quantitative or Qualitative—your choice!
Instructional Support Survey 4
Does the library provide adequate access and appropriate materials for family/friends of instructional support students?
What if a parent doesn’t understand what Asperger’s is? What if a friend wants to understand more about another friend’s dyslexia?
Quantitative or Qualitative—your choice!
Instructional Support Survey 5
Hypothetical: You have been assigned a student with a disability you are not familiar with. How do you seek information to prepare you to do your job?
Is the library anywhere in this process? If not, could it be? How?
Qualitative
Instructional Support Survey Wrap-Up
This could be a survey
This could be a conversation led by YOU at a professional learning community meeting
Student Survey 1
Does the library meet your academic, research and information needs?
High school phrasing used here—revamp for elementary of course!
Student Survey 2
Are you comfortable using the catalog and other online services (including databases)?
Student Survey 3
Are you comfortable asking for assistance from the librarians?
Student Survey 4
Do you find the environment of the library welcoming and conducive to study?
The answers you get to this question may warrant another survey devoted solely to what students would change to make the library welcoming.
Suggestion box…
Student Survey 5
How do you seek information on a topic you know little or nothing about?
Where is the library in the process?
Parent Survey 1
Are you aware of the library’s hours/policies/services?
Do the library hours meet the needs of your child?
Parent Survey 2
Does the library communicate effectively concerning your student’s/child’s accounts?
Are you notified about overdue material, fines, etc.
Does the library communicate effectively concerning special programs that take place in the library?
Are you notified about Read Across America Day?
Parent Survey 3
Does the library possess adequate materials to suit your child’s needs?
Parent Survey 4
Would you attend library sponsored events for parents?
Please list any library/technology topics about which you would like to learn.
Parent Survey 5
How do you seek information on a topic you know little or nothing about?
Where is the library in this process?
Community Survey 1
Have you ever visited the library?
Submitted by Annamalai Chock on Creative Commons.org
Community Survey 2
Are you aware of the library’s services offered to the community?
Meeting rooms, newspapers, etc.
Community Survey 3
Would you be interested in attending library sponsored events?
Training, etc.
Community Survey 4
How important do you feel the library is to the learning environment?
Community Survey 5
How do you seek information on a topic you know little or nothing about?
Where is the library in this process?
RESOURCES
Anything by Doug Johnson http://www.doug-johnson.com
AASL publications like A Planning Guide for Information Power: Building Partnerships for Learning. Chicago: AASL, 1999. ISBN 0-8389-8073-2