How Agile are your Operations?Performance Benchmarking with ActiveOps

Are you Agile or Fragile? Flying by Five

ActiveOps Performance Benchmarks

Agile or FragileThe Agile Control Index

Variability of Available Work

Available work = Work In + WIPWe’re looking at the standard deviation of work. At the lowest end, work varies by 10% on two thirds of the days. On the top end it’s 31%

Organisational Agility

You want to respond to change in volume by flexing the resource that you use. This is good agility. We see the ability of organisations to flex resource vary from 20% to 60%. The degree of flexibility you have should link to the variation of work

Productivity Control

You do not want to respond to changes in volume through changes in productivity. This is fragile not agile!Organisations vary in their ability to control productivity. The most controlled have variation of less than 4%.

Very low variation in available work.

Whilst organisational agility looks low, it doesn’t need to be any higher to cope with the variation in work.

This enables exceptional control of productivity

Organisational agility is lower than the variation in work.

Productivity varies in response to change in work.

By improving agility you’d be able to achieve higher productivity control and release capacity.

You may now open the envelope (if you want!)

Flying by FiveActiveOps Key Metrics

Latent Capacity

Best in class <5%

Rigour

We’d recommend a target of70%

Rigour and Latent Capacity

Utilisation

Downtime

Next Steps

• Review your results with your Relationship Manager or with any of us

• We have a range of solutions to help unlock potential, improving control and releasing capacity